Final Presentation1 Umair

7/23/2019 Final Presentation1 Umair

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TOPIC:

MANAGEMENT INFORMATION SYSTEM

GROUP MEMBER :

USMAN MIR

M.UMAIR ZUBAIR

JAWAD SARWAR



TABLE OF CONTENTS

S. No Content

1. Introduction

2. Introduction of Standard Chartered Bank

3. Vision & Mission Statement

4. Main Services5. Business Areas

6. Information System

7. Description of Departments

8. IT In Standard Chartered Bank

9. Hierarchy of IT Department10. Management Information System

11. EBBS (Electronic Basic Banking System)

12. EBBS - Advantages & Disadvantages

13. ECAP (Electronic Card Processing System)

14. ECAP - Benefits

15. Findings & Recommendations



INTRODUCTION OF STANDARD CHARTERED BANK

Standard Chartered Bank (Pvt. Ltd) name comes in 1969 by the uniting of two banks the

Chartered banking concern of Republic of India Australia and China and Standard

banking concern of British people South Africa. This is a multinational financial

services company with headquarters based in London, United Kingdom and active in

seventy countries and more. It has over 1,700 branches and outlets with staff around

80,000 people.

Standard Chartered Bank is a universal bank that operates in both banks commercial

bank and investment bank. It is listed on LSE (London Stock Exchange), SEHK (Hong

Kong Stock Exchange) and NSE (National Stock Exchange of India). The biggest

shareholder is Temasek Holdings.

Standard Chartered Bank is the oldest branches of foreign banks in Pakistan with over

160 branches throughout the country. Account of Standard Chartered Bank in Pakistan

s can be traces from 1863 when the hired depository financial institution of India

Australia and People's Republic of China to launching the companionship in Karachi.



Vision Statement:

To be the desired provider of financial products in the

market.

Mission Statement:

“ To create exceeding value for our clients investors and staff

done market leading in providing innovative Shariah law

complaints products and answer and by adopting and living

our core belief”



MAIN SERVICES:



BUSINESS AREAS:



DESCRIPTION OF DEPARTMENTS



Business Intelligence Unit (BIU):

The business intelligence unit (BIU) department provides

valuable information to the bank regarding to the newproducts. BIU gives detailed analysis of any product data

provided by Information technology department.

Legal & Compliance:

The legal and compliance department is playing a very

important role in this organization. The department is

responsible for all the legal work of the bank. They have to

make sure whether everything is going according to the

government policies and whether or not the organization is

following all the rules of STATE BANK OF PAKISTAN.

Credit & Collections:

The department is very vital in its functionality. That’s the

reason why Standard Chartered pays so much importance to

it. The department performs several important functions for

the organization.



Phone Banking:

Another consumer banking department which is solely responsiblefor phone banking issues and at the same time they have to make

sure the user is having the same level of personalized services

that would expect in branches.

Complaint Management:

Complaint management department is responsible for complaintsreceived from customer via Phone, Email, Web and providing

them support on timely manners.

Finance Department:

The department is very vital in its functionality. That’s the reason

why Standard Chartered pays so much importance to it. Thedepartment performs several important functions for the

organization. Some of them are

Financial Forecasting

Capital Budgeting

Credit Management



IT IN STANDARD CHARTERED BANK:

As IT is playing a vital role in this organization, the bank has state of the art

IT infrastructure which is working 24/7 to ensure that everything is running

smoothly and the bank systems are not exposed to the outside world. IT

Department itself is a huge department in Standard Charted bank, having

many sub departments under its area. The IT department provides services,

support to other departments as well as also acting as a backbone of the Core

banking system of Standard Chartered Bank. In broader terms the IT

department is in charge of

All Communications throughout the branches & data centers, which includes

Voice, Data, Fax, Wireless mediums.

Monitoring the services of existing applications running inside the

organization.

Monitoring of Critical applications which need 99% uptime.

Providing service to on production applications

Network’s and other connectivity mediums

Security of existing & new applications

Security of networks

In-house security issue’s



HIERARCHY OF IT DEPARTMENT:



Networks & Communications:

The department is responsible for managing all the network and

communication that took place inside the bank which includes

Internet, Intranet, Extranet, Voice, Fax services. The core

responsibilities of this department is

Managing existing data network.

Managing the voice network.

Managing the Fax network.

Service Management:

The department is responsible for providing services to the new as

well as existing applications running inside the organization. The

department is also responsible for monitoring the application

uptime and providing maximum uptime to the critical applications

to avoid any financial & service loss and assigning the privileges tothe employees.

Security & Risk:

The department is responsible for all the security issues that could

happen in the existing system which includes Internet Banking

securities, network securities, external & local access etc.



Technical Support Services:

The department is responsible for all the hardware’s

that are placed inside the organization; they provide

support and services to any kind of hardware issues

from a single desktop pc to their servers.

Banking Software’s:

Standard Charted has more than 80 different business

software’s running to fulfill their business needs. Each

software is specifically designed for a specific

department and intended to perform some specific taskin order to help the bank run their everyday business

process effectively. Some software’s are cross

functional helping different departments.



MANAGEMENT INFORMATION

SYSTEM:

Management Information Systems (MIS) is the term givento the discipline focused on the integration of computer

systems with the aims and objectives on an organization.

A AG O A O



MANAGEMENT INFORMATION

SYSTEM:

Applications of MIS:

With computers existence as present as they are 24-hour interval location s hardly for any size

concern that does not rely extensively on their IT scheme. However there are several fact fields

in which MIS has become invaluable.

Strategy Support:

While computers cannot create concern strategies by themselves they can aid direction in

apprehension the personal effects of their strategies and aid enable effectual decision making.

MIS scheme can be exploited to transform information into info utile for decision making.Computers can provide business statements and public presentation reports to aid in the

preparation, observance and execution of strategy.

Data Processing:

Not exclusive do MIS systems allow for the bite of big amounts of concern information but they

also provide a valuable good welfare to the workforce. Where in the past business concern

information had to be manually pure for formation and psychoanalysis it can now be enteredquickly and easily onto a computer by an accumulation processor allowing for faster decision

fashioning and quicker reflexes for the endeavor as a whole.

Benefits of MIS:

The field of battle of MIS can deliver a extraordinary m benefits to enterprises in every

industriousness. Skilled organizations much as the association of MIS along with equalreviewed journals much as MIS period continue to discovery and study new shipway to use MIS

to achieve concern objectives.



EBBS (ELECTRONIC BASIC BANKING SYSTEM):

Core banking is the heart of any organization, Standard chartered core bankingapplication is “EBBS (Electronic Basic Banking System)” which is the actual strength of

this bank. EBBS are the single software suit that work on these basic modules;

Saving / Current Accounts

Customer Information System

New Accounts

Demand Deposits

Clearings

Time Deposits

Loans

Credit Lines

Automatic Transfers

Tax Information

On-Line Transactions

Authorizer

Cashier’s Checks

Construction Loans

Sensitive Accounts

Warnings



Advantages:

Make transaction from home. You can brand transfers and early changes piece while the depository

financial institution is shut.

Most Banks if not all piece of work done an encrypted transmission

channel with your info

You can download a data file that holds your history info to easily

reconcile your argument with your fiscal direction software programQuickBooks MS currency KMyMoney Gnu hard cash etc

Disadvantages:

If the bank's server is down, you can't use it

Some places will charge you for online access (many don't, however)

Your net connation essential be operative in order of magnitude for you to

rich person entree galore

Banks don’t display you how to use online finance precise advisable and

those are usually the ones with the non-illogical user interface and untidy

designing which makes it bad easygoing for you to prison guard up

something.



ECAP (ELECTRONIC CARD PROCESSING SYSTEM):

Another core banking application that Standard Chartered is using is

“ECAP (Electronic Card Processing System)” which is used to manage all

the Credit and Debit Cards of the account holders. The software has these

two basic modules

Debit Card

Credit Card

The most evident benefits of credit card processing system are:

Stability and Safety. Credit card processing gateways are 24-hour stable,

i.e. they always function, and server breakdowns occur very rarely. 128

bitSSL encryption and other certificate technologies shuffle it impossible

action for hackers to read and modify credit wag informationRapid Transactions. Especially if your e mercantilism shopping pushcart

is furnished with a one clink Buy function. This means that not lone you

testament save large indefinite quantity time with a bourgeois account

your customers testament be able-bodied to enough one signifier upon

enrolment and point in time start purchase just by clicking.



Fully Automatable. Most e commercialism merchandiser accounts let

their owners grip all the minutes as wellspring as automatically

physical process recognition identity card information.

24-hour Support. E-Commerce merchandiser service providers will

usually offer a free customer support religious service which aid you to

settle any questions without having to query the processing depository

financial institution directly.

Global Access. You will be able to access your e mercantilism merchant

chronicle control Thomas Nelson Page from any country and anycomputing device letting you review summary and dominance your

credit entry card processing.

Instant Statistics. The control condition Page of most e commercialism

merchandiser accounts gives you elaborate applied mathematics info

regarding your consumers placement age etc. your money flow (incomes,

gateway expenses, totals, etc.), and other important information, whichcan be vital when market strategies are being planned.

Visa, MasterCard, etc. E-Commerce bourgeois accounts are able to

process any type of Visa and MasterCard s summation many Thomas

More other credit entry card brands depending on the locating and price

of the processing banking concern.



SERVERS OF STANDARD CHARTERED BANK:

Standard Chartered has a centralized server machines running day and night

to ensure the maximum uptime and top notch quality to their applications

which dramatically support their whole business process.

The bank servers resides in different cities and data center’s of Pakistan i.e.

Karachi, Lahore, Islamabad and all of them are interconnected with each

other for real time data update and synchronization.

As a rule stated by STATE BANK OF PAKISTAN; “A bank must have 3 yearsof customer data in their servers.” To abide this rule, Standard Chartered

stores the last 3+ years of data into their local sever which are residing in

Pakistani’s data centers for quick access of data and other issues.

The bank archives the old data to their Main Server in Chennai, India which

is the main server for Middle East region. The Chennai server’s holds the

archived data of all the Standard Chartered branches in Middle East region

and when any branch need to access the old data; they connect to the Chennai

servers and download the required data.

Standard Chartered is using IBM servers in Pakistan. The configuration of

server depends upon the load of work it handles and the application which is

running on the server. If the application is critical then the server is also of

high configuration.



Networks in Standard Chartered Bank:

Networking is the milestone achieved by Standard Chartered bank

which gives the integration between information systems of various

departments. Standard Chartered is using CISCO networks to

maximize the outcome and to enhance the communication quality

within their organization which results in the better service.Standard Chartered has different types of network configuration for

different scenarios; some of them are discussed below.

Local Area Network (LAN):

The local area network (LAN) is running inside the organization and

providing ultimate connectivity between the employees and other

persons. There are some Workgroup applications also running over

their LAN for easy collaboration between the employees of same and

different departments. The LAN is not exposed to the outside world

for security reasons and there is a proxy server running for

connectivity outside the organization which makes sure the internal

network is not exposed to the internet.





NETWORK BETWEEN DATA CENTER’S:

Network between Data Center’s:

As Standard Chartered has different servers located atdifferent areas of Pakistan, so the networking between

them is necessary. Each data center is directly connected

to another data center using two links (i.e. Radio & Optical

Fiber) because if one link goes down, there is a second one

to give backup link, If a wired is cut off then the radio linkis available for connectivity and if there is a frequency

block in radio link, there is a wired link to give backup to

the network.

Each branch has two links, one is DXX (Digital Cross

Connect) which is connected to the nearest data center andanother link is VSAT which is connected to the second

nearest data center to make sure branch keep working if

there is a problem occur in any one of the data centers.





FINDINGS



FINDINGS AND PROPOSED SYSTEM

The bank is using the IS very efficiently and

increasing its profitability, but still there are many

things that should be improved.

With the increase in the technology, the bank

should made it IS up-to-date for providing best

services to their customers and attracting more

customers and increasing its productivity.

There are systems that can be installed to enhance

services and gain competitive edge.



SUGGESTIONS



ONLINE ACCOUNT OPENING

THIS TPS IS DESIGNED FOR OPENING A NEW ACCOUNT IN THE

BANK. INPUT: GIVE BIO DATA, NIC NO. AND INCOME, CITYNAME. PROCESS: INFORMATION SEND TO THE “VERSES”.

OUTPUT: NEW ACCOUNT OPENED IN THE BANK.



ONLINE COMPLAINS

STANDARD CHARTERED BANK ALLOWS THE CUSTOMER THE OPTION OF

ONLINE COMPLAINS. THE CUSTOMER SUBMITS THE ONLINE COMPLAIN WHICH

IS THEN PROCESSED BY CUSTOMER SERVICE TPS WHICH IS LINKED BY

MANAGEMENT AND AFTER THE PROBLEM IDENTIFICATION IT IS SEND TO THECONCERNED DEPARTMENT.



INSTALLED;

THECASH DEPOSIT MACHINE

TheCash Deposit Machine (CDM) is a self-service

terminal that lets you make deposits and payment

transactions by cash. All successful transactions are

immediately credited and customers will be issued an

advice slip confirming the transaction.



SMART CARD ( CREDIT CARD+ DEBIT CARD)



ANY QUESTION !



Final Presentation1 Umair

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