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Faculty of Arts Atkinson ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel
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Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Dec 31, 2015

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Page 1: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Welcome

Opening class for ITEC 1010 3.0 A

Professor G.E. Denzel

Page 2: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Agenda

Greetings Course outline The ITEC web page and the ITEC 1010 web

page Course questions?

Page 3: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Course Outline

Go to the ITEC 1010 A web page: Note Course Outline is available here, along with

course notes, grades (after assignments and tests), links, feedback mechanisms, etc.

Page 4: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

The ITEC web pages www.yorku.ca/itec

This page takes you to all of the different ITEC programs at York. You may want to look at both the Atkinson and Arts pages. For Arts students, the ITEC ARTS web page is extremely important, and should be checked at least weekly.

www.yorku.ca/lezned This is my home page, and from it you can access the

home page for this course. You should certainly bookmark the page for this course. It will have all of the assignments and details on tests. It will also have the powerpoint slides from lectures (usually available one day before class). It will also have links to other relevant pages.

Page 5: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

The Plan of This Book

Part 1 INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT1. Introduction : B usiness and Information Technology 2. Organizational Structure and Information Technology

Part 2 INFORMATION TECHNOLGY INFRASTRUCTURE3. Computer Hardware4. Computer Software5. Managing Organizational Data and Information6. Telecommunications and Networks7. The Internet and Intranets

Part 3 APPLYING INFORMATION TECHNOLOGY FOR COMPETITIVE ADVANTAGE8. Interorganizational and Global Information Systems9. Functional and Enterprise Systems10. Data, knowledge, and Decision Support11. Intelligent Systems in Business12. Electronic Commerce13. Strategic Information Systems and Reorganization

Part 4 DEVELOPING AND MANAGING INFORMATION SYSTEMS14. Information Systems Development15. Implementing IT:Ethics, Impacts, and Security

Page 6: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

CHAPTER 1INTRODUCTION : BUSINESS AND

INFORMATION TECHNOLOGY

Page 7: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Learning ObjectivesDiscuss business pressures and responses

in today’s Information AgeDifferentiate between data and

information, and describe the characteristics of high-quality data.

Name and describe the components of an information system.

Page 8: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Learning Objectives (cont’d)Describe the capabilities expected of

information systems in modern organizations.

Describe opportunities for strategic use of information systems.

Page 9: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Business in the Information Age:Pressures

Global Competition for Market and for Labor Need for Real-time Operations Changing Work Force Customer-Oriented Operations Technological Innovation and Obsolescence Information Overload Social Responsibility of Organizations Government Regulation and Deregulation Ethical Issues Organizational Responses to Business Pressures in

the Information Age

Page 10: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Business in the Information Age:Responses

Strategic Systems Customer Focus and Customer Service

mass customization

Continuous Improvement Efforts just-in-time (JIT) total quality management (TQM)

Page 11: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Responses (cont’d)

Business Process Reengineering Empowering Employees and Fostering

Collaborative Work Team-based Structure Business Alliances

• supply chain management and enterprise resource planning (ERP)

Electronic Commerce

Page 12: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Business Pressures & Organizational Responses : Summary

Business PressuresGlobal Competition for Market and LaborNeed for Real-time OperationsChanging Work ForceCustomer OrientationTechnological Innovation and ObsolescenceInformation OverloadSocial ResponsibilityGovernment Regulation and DeregulationEthical Issues

Organizational ResponsesStrategic SystemsCustomer Focus and Customer ServiceContinuous Improvement Efforts (Just-in-Time, Total Quality Management)Business Process Reengineering (BPR)Team-based StructureBusiness AlliancesElectronic Commerce

Page 13: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Provide Fast and Accurate Transaction Provide Large Capacity, Fast Access Storage Provide Fast Communications (machine to machine, human to human) Reduce Information Overload Span Boundaries Provide Support for Decision Making Provide a Competitive Weapon

Capabilities of Information Systems

Page 14: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Components of Computer-based Information System

PEOPLE

HARDWARE SOFTWARE

DATABASE

NETWORK

PROCEDURES

Page 15: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

IT Supports PeopleTransactions

Place order for a book at Chapters Enrol into a course at York Mount a permission for a student De-enrol a student for not having

prerequisites Change your address Open an ACADLABS account Renew a car license plate

Page 16: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

IT Supports People Tasks

Write an essay

Write a memo

Prepare a slide presentation

Analyze your expenses

Prepare a budget

Do your taxes

Page 17: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Data Hierarchy

Information

Data

Knowledge

Page 18: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Data Hierarchy

Information

Data

Knowledge

Transaction

Summarize

Interpret

Page 19: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Example Course Enrolments

Joe enrols in PHIL 2075 SIS db records transaction

Count in course hits max

Suzy tries to enrol SIS rejects

Automated extract of enrolments in PHIL courses

PHIL Chair puts enrolments and maxes into spreadsheet

Chair notes full course, looks at overall pattern, requests permission to open backup section

Page 20: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Tools Databases

MS Access Oracle DB2 Others

Spreadsheets Excel Word Perfect Office spreadsheet Star Office spreadsheet Others

Page 21: Faculty of Arts Atkinson College ITEC 1010 A F 2002 Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel.

Faculty of ArtsAtkinson College

ITEC 1010 A F 2002

Tools (cont’d)

Reporting tools ERP’s Knowledge Management Systems

See Globe&Mail article