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Jun 24, 2020
Facilities Management Management Certificate Program
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �1
If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �2
To our supervisors, managers, directors and future leaders of Facilities Management,
The question you should always be asking yourself is if you are Fair, Firm and Consistent with your actions in how you supervise or manage others. Being Fair or Firm may be somewhat subjective, but being Consistent should be relatively objective. One could say that it is all subjective and that there isn’t any consistency in the way people supervise or how decisions are arrived at. This makes it very difficult for staff to understand what is expected of them and be top performers.
What makes a person a great electrician or plumber or from any trade doesn’t necessarily make them a good supervisor. It is also true that studying management either on your own or through an institution of higher education also doesn’t guarantee success as a supervisor or manager. However, I believe that all our staff want to do their best in their jobs and training is often the key to that success, whether it is on-the-job or formal training.
To gain consistency in the way we supervise others it is critical to understand a number of issues that we are often faced with as supervisors. Being able to develop job descriptions, writing goals for those positions, evaluating the work performance of those goals, discussing work performance good or bad with staff is a crucial conversation which could help the employee be more successful in their positions are all important tools that effective supervisors and managers must have.
The core courses and electives for the Management Certificate Program for Facilities Management have been selected to provide those tools. If you are participating in this program, over the next few years you will gain skills and knowledge to be more effective as a supervisor or manager, or if you aspire to become one. Your classroom training will complement your on-the- job training as you deal with all of these issues.
We are excited to develop this program and hope that all our graduates will feel they have developed the necessary skills to be successful as supervisors and managers. As with any new program there will probably be some learning curve and we want to provide the best and most relevant curriculum as possible so there could be some modification on the course selections as the program is deployed. In any event, I am looking to participate in this program as well because I really believe even seasoned employees can learn new skills.
Dave Turnquist, P.E., MBA, CFM, CEFP
Associate Vice Chancellor, Facilities Management
University of Colorado Denver | Anschutz Medical Campus
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �3
Supervisors Toolkit Conflict Management for Supervisors Crucial Conversations Writing Performance Goals iLoveFeedback® Skills for Leading Teams Effectively Real Colors
(Candidates will need to complete all seven core classes)
State Managerial Emotional Intelligence Coaching Program Steven Covey’s 7 Habits of Highly Effective People Understanding and Applying the State Classified Rules Respectful Workplace Bullying and Incivility in the Workplace 7 Cs of Influencing
Coaching Skills for Managers and Supervisors
(Candidates will complete a minimum of three electives)
Facilities Management Management Certificate Program
Note: The Manager Certificate Curriculum is subject to change, dependent on class availability. Every effort will be made to secure equivalent training should the provider no longer support the training. Classes that have minimum numbers for attendance will be scheduled on an as-needed basis.
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �4
APPA - Supervisors Toolkit
Department cost $350 per student
Duration (4 Days)
1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2: It's More Than "Adminis-trivia."
Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Module 3: Communication, Let's Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4: If It Weren't for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6: Customer Service Triangle.
Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7: Leadership-Tools for success.
Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.
Core - APPA - Supervisors Toolkit
Note: This class is provided by APPA/ RMA. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �5
Conflict Management for Supervisors
Department cost No Charge
Duration (4 hours)
This workshop is for lead workers and individuals who supervise seasoned employees, students, temporaries, and staff. The primary focus is diagnosing conflict and utilizing strategies for managing conflict. Topics of discussion include managing difficult conversations, bullying in the workplace, and diagnosing conflict-related roles for supervisors.
Core - Conflict Management for Supervisors
Note: This class is provided the University of Colorado Ombuds Office. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on the Ombuds availability.
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �6
Department cost $265 per student
Duration (16 hours - Or the class can be a two-day class, or it can be split into three 1/2 day sections)
Do you ever hold back a differing opinion, hoping someone else will bring up the objection, but nobody does and your opinion goes unheard? Do you find yourself having to use strong debate tactics (using inflammatory language, speaking in absolutes, citing only supportive data, etc.) in order to win arguments at work? Or do you wonder how to deal with people who use these strong debate tactics? To learn how to deal with high- stakes conversations (where opinions vary and emotions run strong) using the skills of the world's best communicators, attend our next two-day Crucial Conversations Training.
Note: This class is provided jointly by University of Colorado Ombuds Office and Human Resources. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on availability and budget.
Core - Crucial Conversations
FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �7
Core - Writing Performance Goals
Note: This class is provided by University of Colorado Denver Human Resources. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.
Writing Performance Goals Department Cost No charge
Duration (2 hours)
The purpose of this course is to understand the importance of clearly defined and well written performance expectations and to teach supervisors:
• The elements of concise, well written goals/objectives
• How to avoid some common pitfalls and mistakes when constructing methods of measuring performance
• A method of communicating performance expectations to your employees
• Creative performance measurement techniques
• Simple documentation processes
This course is geared toward supervisors who are responsible for setting and communicating performance expectations, periodically documenting performance and the overa