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Facilities Management Management Certificate Program FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM 1 If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams
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Facilities Management Management Certificate Program … · FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM 8 iLoveFeedback® Department cost $175 per student Duration (1

Jun 24, 2020

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Page 1: Facilities Management Management Certificate Program … · FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM 8 iLoveFeedback® Department cost $175 per student Duration (1

Facilities Management Management Certificate Program

FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �1

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �2

To our supervisors, managers, directors and future leaders of Facilities Management,  The question you should always be asking yourself is if you are Fair, Firm and Consistent with your actions in how you supervise or manage others.  Being Fair or Firm may be somewhat subjective, but being Consistent should be relatively objective.   One could say that it is all subjective and that there isn’t any consistency in the way people supervise or how decisions are arrived at.  This makes it very difficult for staff to understand what is expected of them and be top performers. What makes a person a great electrician or plumber or from any trade doesn’t necessarily make them a good supervisor.  It is also true that studying management either on your own or through an institution of higher education also doesn’t guarantee success as a supervisor or manager.  However, I believe that all our staff want to do their best in their jobs and training is often the key to that success, whether it is on-the-job or formal training.  To gain consistency in the way we supervise others it is critical to understand a number of issues that we are often faced with as supervisors.  Being able to develop job descriptions, writing goals for those positions, evaluating the work performance of those goals, discussing work performance good or bad with staff is a crucial conversation which could help the employee be more successful in their positions are all important tools that effective supervisors and managers must have.  The core courses and electives for the Management Certificate Program for Facilities Management have been selected to provide those tools.  If you are participating in this program, over the next few years you will gain skills and knowledge to be more effective as a supervisor or manager, or if you aspire to become one.   Your classroom training will complement your on-the-job training as you deal with all of these issues.  We are excited to develop this program and hope that all our graduates will feel they have developed the necessary skills to be successful as supervisors and managers.  As with any new program there will probably be some learning curve and we want to provide the best and most relevant curriculum as possible so there could be some modification on the course selections as the program is deployed.  In any event,  I am looking to participate in this program as well because I really believe even seasoned employees can learn new skills. Dave Turnquist, P.E., MBA, CFM, CEFPAssociate Vice Chancellor, Facilities ManagementUniversity of Colorado Denver | Anschutz Medical Campus

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �3

Core Curriculum

Supervisors Toolkit Conflict Management for Supervisors Crucial Conversations Writing Performance Goals iLoveFeedback® Skills for Leading Teams Effectively  Real Colors

(Candidates will need to complete all seven core classes)

Electives

State Managerial Emotional Intelligence Coaching Program Steven Covey’s 7 Habits of Highly Effective People Understanding and Applying the State Classified Rules Respectful Workplace Bullying and Incivility in the Workplace 7 Cs of InfluencingCoaching Skills for Managers and Supervisors

(Candidates will complete a minimum of three electives)

Facilities Management Management Certificate Program

Note: The Manager Certificate Curriculum is subject to change, dependent on class availability. Every effort will be made to secure equivalent training should the provider no longer support the training. Classes that have minimum numbers for attendance will be scheduled on an as-needed basis.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �4

APPA - Supervisors Toolkit Department cost $350 per studentDuration (4 Days)

1: Supervision, What Is It?Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision. Module 2: It's More Than "Adminis-trivia."Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management. Module 3: Communication, Let's Talk!Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process. Module 4: If It Weren't for the People.Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others. Module 5: Motivation and Performance.Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation. Module 6: Customer Service Triangle.Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations. Module 7: Leadership-Tools for success.Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

Core - APPA - Supervisors Toolkit

Note: This class is provided by APPA/ RMA. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �5

Conflict Management for Supervisors Department cost No ChargeDuration (4 hours)

This workshop is for lead workers and individuals who supervise seasoned employees, students, temporaries, and staff. The primary focus is diagnosing conflict and utilizing strategies for managing conflict. Topics of discussion include managing difficult conversations, bullying in the workplace, and diagnosing conflict-related roles for supervisors.

Core - Conflict Management for Supervisors

Note: This class is provided the University of Colorado Ombuds Office. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on the Ombuds availability.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �6

Crucial Conversations Department cost $265 per studentDuration (16 hours - Or the class can be a two-day class, or it can be split into three 1/2 day sections)

Do you ever hold back a differing opinion, hoping someone else will bring up the objection, but nobody does and your opinion goes unheard? Do you find yourself having to use strong debate tactics (using inflammatory language, speaking in absolutes, citing only supportive data, etc.) in order to win arguments at work? Or do you wonder how to deal with people who use these strong debate tactics? To learn how to deal with high-stakes conversations (where opinions vary and emotions run strong) using the skills of the world's best communicators, attend our next two-day Crucial Conversations Training.

Note: This class is provided jointly by University of Colorado Ombuds Office and Human Resources. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on availability and budget.

Core - Crucial Conversations

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �7

Core - Writing Performance Goals

Note: This class is provided by University of Colorado Denver Human Resources. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

Writing Performance Goals Department Cost No chargeDuration (2 hours)

The purpose of this course is to understand the importance of clearly defined and well written performance expectations and to teach supervisors:

• The elements of concise, well written goals/objectives

• How to avoid some common pitfalls and mistakes when constructing methods of measuring performance

• A method of communicating performance expectations to your employees

• Creative performance measurement techniques

• Simple documentation processes

This course is geared toward supervisors who are responsible for setting and communicating performance expectations, periodically documenting performance and the overall performance evaluation.

Intended Audience: All University employees

Note: "Writing Performance Goals" compliments the "Performance Management" class; however, it is not a substitute for Performance Management class.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �8

iLoveFeedback® Department cost $175 per studentDuration (1 Day)

iLoveFeedback® teaches a simple, easy to use, five step process for setting the right attitude for feedback, delivering it well, and identifying solutions for improvement or sustainability. While feedback may take on other definitions, feedback for continuous improvement is the focus of this course. Using the following five step model, participants will be able to benefit from their increased skills and confidence in both their personal and professional lives.

1. Find your zone. 2. Get smart.3. Create the message.4. Deliver the feedback.5. Encourage, energize, and end well.

Once you get in the habit of incorporating feedback into your daily life, you will be able to better appreciate both giving and receiving feedback.

Core - iLoveFeedback®

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �9

Skills for Leading Teams Effectively Department Cost $280 per studentDuration (1 Day)

Skills for Leading Teams Effectively – This interactive and skill building workshop provides supervisors, managers and directors with the perspectives and practical skills and tools to lead effectively in the State of Colorado by teaching you how to:

1. Increase your confidence and competence in leadership.

2. Apply general performance management principles to effectively manage your work unit.

3. Encourage top performers and those needing to change skills or behaviors.

4. Use positive reinforcement principles for employee engagement and increased productivity.

5. Use non-monetary ways to recognize employees.

Core - Skills for Leading Teams Effectively

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �10

Real Colors® Department Cost $280 per studentDuration (1 Day)

Real Colors® is a dynamic workshop experience providing participants with the skills to:

• Understand human behavior

• Uncover motivators specific to each temperament

• Improve communication with others

The basis of this workshop is the Real Colors® Personality Instrument: a user-friendly, intuitive tool that identifies four personality types common to all people—Gold, Green, Blue, and Orange. It all begins with the Real Colors workshop, in which participants:

• Gain an understanding of the four colors (each corresponding to a personality type)

• Discover where they fall as an individual on the Real Colors spectrum

• Learn to recognize characteristics of each of the four colors

• Discuss with fellow workshop participants what it’s like to be each color

From the very beginning, participants begin to see the world from a new perspective…and have fun doing it!

The Real Colors workshop is the foundation for advanced workshops designed to address common organizational topics such as stress, workplace issues, teams, and leadership.

Note: This class is provided by CU Boulder and CU Denver Facilities Groups. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

Core - Real Colors® 

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Note: This class is provided by Colorado State Employees Assistance Program (C-SEAP). Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

State Managerial Emotional Intelligence Coaching Program Department Cost $250 per studentDuration (12 hours)

Strengthen your effectiveness in today's changing work environmentsThe State Emotional Intelligence Program offers managerial level employees an opportunity to improve leadership skills and enhance vital relationships at work.

The program assists managers in their development of emotionally intelligent behaviors through training of EI concepts, administration of assessment surveys (completed by peers, supervisors and direct reports) and 1:1 EI Coaching with a certified EI Coach to maximize and sustain change.Have you... • Been surprised by an employee's reaction to you at work? • Ended up in conflict with other managers or employees? • Experienced overwhelming stress at work? • Felt that you just don't understand someone you work with?

• Had unexpectedly strong reactions at work?

Elective - State Managerial Emotional Intelligence Coaching Program (360 Degree Evaluation)

Scott Frank
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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �12

7 Habits of Highly Effective People Workshop - FranklinCovey Department Cost $450 per studentDuration (1 day)

The 7 Habits of Highly Effective People Workshop helps employees tap into the best they have to give. You become empowered with new knowledge, skills, and tools to confront issues, work as a team, increase accountability, and raise the bar on what they can achieve.  In FranklinCovey's The 7 Habits of Highly Effective People workshop, participants learn to:

•  Assume full accountability for the results.

• Identify what matters most in their work and personal lives.

• Prioritize and achieve the most important goals, instead of constantly reacting to urgencies. • • Collaborate more effectively by building relationships of trust and mutual benefit. • Effectively communicate in all aspects of their lives, including the digital world.

• Approach problems and opportunities with creative collaboration.

• Integrate continuous improvement and learning.  

"The 7 Habits represent a proven process of personal growth that can have both immediate and lasting impact." -Stephen R. Covey

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

Elective -7 Habits of Highly Effective People Workshop FranklinCovey

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �13

Understanding and Applying the State Classified Rules Department Cost No ChargeDuration: 1 day or 2 half-day sessions

This course is designed to provide a foundation for supervisors to understand supervision in the State personnel system. This course will discuss the Personnel Board Rules and the Administrative Procedures with regard to the following:

• Organization Responsibilities and Ethics • Fair Employment Practices • Job Evaluation • Compensation • Employment and Status • Leave • Performance Management • Progressive Discipline • Dispute Resolution • Separation

Intended Audience: All supervisors of state classified employees

Elective - Understanding and Applying the State Classified Rules

Note: This class is provided by University of Colorado Denver Human Resources. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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Respectful WorkplaceDepartment Cost $180 per studentDuration (1Day)

This is a half day workshop.  Defining respect is an essential element for any team. Through interactive activities, participants will learn what constitutes a respectful workplace and practical skills for getting there. New and seasoned teams will benefit through shared understanding for more effective communication and work relationships. This workshop is a great team building exercise and intact teams are encouraged to attend as a group. Individual employees are welcome as well. 

Attendance is limited to 25 people in order to ensure ample time for group participation.

Learning objectives:

• Develop and apply the common elements of a respectful workplace • Build conflict resolution skills • Learn a model for more effective communication

Elective - Respectful Workplace

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �15

Elective - Bullying and Incivility in the Workplace

Bullying and Incivility in the Workplace Department Cost No ChargeDuration - (4 hours)

Considerable attention has been paid in recent years to bullying and incivility in the workplace. Academia is not exempt from this problem; in fact, academia possess many attributes that make it more susceptible to the issue. Many college and university personnel find responding to alleged or actual bullying behaviors an extremely difficult challenge. This workshop will help participants recognize incivility and bullying, identify options to respond to it, and discuss strategies to promote a respectful, non-bullying workplace.

Note: This class is provided the University of Colorado Ombuds Office. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on the Ombuds availability.

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7 Cs of InfluencingDepartment Cost $280 per studentDuration (1 Day)

Do you ever wonder why some people manage to get attention for their agendas and other people don’t? Do you find yourself frustrated when your good ideas fail to be adopted and implemented in the ways they deserve? Do you wonder how to have greater impact with your colleagues or with your supervisors? That is, have greater impact without sacrificing your integrity or playing too many games? The 7 C’s of Influencing offers answers to these very important questions, helping you to be more successful in moving important agendas forward, so as to create needed change in ethical and effective ways. The course advocates influencing rather than using power, which is particularly important when you are trying to “influence up” or influence from a less powerful position. During this one-day course, you will have the chance to apply the course concepts to real workplace situations, situations in which you need to influence an individual or a team, particularly situations in which you may not have formal power. First, you will assess yourself on the key attributes and skills necessary to make you an effective influencer. Next, you will develop any attributes and skills that you are lacking for becoming an effective influencer. And finally, you will use these newly defined and developed attributes and skills to plan and practice influencing others on key current work initiatives, so that you can be ready to put them into action when you return to the workplace.

Learning objectives include, how to increase your personal power or influence by:

•      Developing Clarity & intentionality•      Developing personal strength and character•      Identifying a unifying vision, “calling,” goals•      Building partnerships with those you need to influence, by knowing them, listening well, collaborating and cooperating, making win-win exchanges, becoming creative thinking partners and improving conflict management        skills.

Elective - 7 Cs of influencing

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

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Coaching Skills for Managers and SupervisorsDepartment Cost $280 per studentDuration (1 Day)

Explore the model for effective coaching and sharpen your ability to encourage and guide employees to take greater ownership for more efficient and effective results.  Participants will learn how to apply their strengths in coaching employees in success. This workshop is full of different coaching tools which can be used in different situations to understand employees, impart perspectives, encourage the will, develop skills, and bring out the best in others to achieve greater organizational results.  

This workshop will provide tools so you can: 

• Connect and build rapport with employees • Discover and develop strengths • Align values with objectives • Use effective questions to stimulate performance • Diagnose issues then build will or skills for success

Note: This class is provided by Colorado Department of Personnel and Administration. Staff wanting to attend this class will need to submit formal approved training request. Attendance will be based on local availability and budget.

Elective - Coaching Skills for Managers and Supervisors

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FACILITIES MANAGEMENT – MANAGEMENT CERTIFICATE PROGRAM �18

Business'Acumen

Core'CurriculumProvider

DurationCost'

CommunicationsBuilding'Relationships'Building'Trust

Conflict'ManagementProfessional'Development'

Personal'InsightTeam'Development

'Supervisors'ToolkitAPPA'/'RM

A4'days

$350.00$

$$

$$

$

'Conflict'Managem

ent'for'SupervisorsUniversity'of'Colorado'O

mbuds'

Office.

4'hrs.No'Charge

$$

$$

$$

'Crucial'Conversations

'University'of'Colorado'

Ombuds'O

ffice'and'Human'

Resources.16'hrs.

$265.00$

$$

$$

$

'Writing'Perform

ance'GoalsUniversity'of'Colorado'Denver'

Human'Resources.

2'hrs.No'Charge

$$

iLoveFeedback®Colorado'Departm

ent'of'Personnel'and'Adm

inistration.1'day

$175.00$

$

'Skills'for'Leading'Teams'Effectively'

Colorado'Department'of'

Personnel'and'Administration.

1'day$280.00

$$

$$

Real'ColorsCU

'Boulder'and'CU'Denver'

Facilities'Groups.1'day

$280.00$

$$

$

Electives'

ClassProvider

DurationCost

State'Managerial'Em

otional'Intelligence'Coaching'Program

Colorado'Sate'Employees'

Assistance'Program'(CXSEAP).

12'hrs.$250.00

$$

Steven'Covey’s'7'Habits'of'Highly'Effective'People

Colorado'Department'of'

Personnel'and'Administration.

1'day$450.00

$$

Understanding'and'Applying'the'State'

Classified'RulesUniversity'of'Colorado'Denver'

Human'Resources.

1'dayNo'Charge

$$

Respectful'Workplace

Colorado'Department'of'

Personnel'and'Administration.

1'day$180.00

$$

$$

Bullying'and'Incivility'in'the'Workplace

University'of'Colorado'O

mbuds'

Office.

4'hrs.No'Charge

$$

$$

$

7'Cs'of'InfluencingColorado'Departm

ent'of'Personnel'and'Adm

inistration.1'day

$280.00$

$

Coaching'Skills'for'Managers'and'

SupervisorsColorado'Departm

ent'of'Personnel'and'Adm

inistration.1'day

$280.00$

$$

$