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Etiquett e What is Etiquette? Etiquette relates to a code of behaviour among people within an organisation, group or society
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ETIQUETTE

Nov 03, 2014

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Self Improvement

ETIQUETTE AND MANNERS SHOWS THE CULTURE OF A PERSON
HOW TO GROOM YOURSELF AS AN EFFECTIVE PERSON IN PUBLIC...,. WATCH AND PRACTICE
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Page 1: ETIQUETTE

Etiquette

What is Etiquette?

Etiquette relates to a code of behaviour among people

within an organisation, group or society

Page 2: ETIQUETTE

But have you ever wondered how it all began? Who made these rules??

Are they really that important???

Page 3: ETIQUETTE

We have an expert who will

guide you through this journey of

finesse and grace.

Her name is Eti!

Page 4: ETIQUETTE

Etiquette

As the story goes, Louis XIV’s gardener at Versailles was faced

with a serious problem – he could not stop members of the nobility from trampling about it in delicate areas of the king’s garden. He

finally attempted to dissuade their unwanted behaviour by posting signs called etiquets which warned them to “Keep off the grass”.

When this course of action failed, the king himself had to issue an

official decree that no one could go beyond the bounds of the signs.

Later, the name “etiquette” evolved and the name was given to a ticket

for court functions that included rules regarding where to stand and

what to do.

Page 5: ETIQUETTE

So what does Etiquette involve?

Knowing/ respecting people’s customs and traditions

Observing certain behaviour and actions when in a group of people

Observing appropriate manners

Always Remember:Your behaviour and manners should consistently

correspondwith your well groomed image

Page 6: ETIQUETTE

These are some common slip-ups which we often make

Poor listening skills

Disregard of shared property and others’ space

Embarrassing others

Poor table manners

Inappropriate praise of others

Page 7: ETIQUETTE

Inappropriate language

Disregard of others’ time

Inappropriate dress and grooming

Misuse of telephone

Failure to greet someone appropriately

And some more of them…

Page 8: ETIQUETTE

There are various aspects to Social Etiquette.

Our first module will focus on DINING ETIQUETTE

Page 9: ETIQUETTE

Dining Etiquette

Here are some useful tips for you on:

Table setting

Seating arrangement

Types of menu

Page 10: ETIQUETTE

A quick glance at the table setting

Page 11: ETIQUETTE

A quick glance at the seating arrangement

Page 12: ETIQUETTE

Meal Management

Types of Menu: (Click to find out)

Table d’hoteA la carte

Buffet

Next Slide

Page 13: ETIQUETTE

Meal Management

Table d’hote is literally translated as Table of the host. This term indicates a set meal, usually with 3 or 4 courses, with at least one choice in each course –

non-vegetarian and vegetarian

Back

Page 14: ETIQUETTE

Meal Management

A la Carte is literally translated as From the card. This is the type of menu we are most familiar with. There is a list of items for each course, each one

separately priced. You order item-wise. There is a waiting period before

your order arrives at the table. Remember, you have to pay for each dish you ask for

Back

Page 15: ETIQUETTE

Meal Management

Buffet is a display of a selection of items. There is a charge for the meal

(as opposed to separate items) and you help yourself to whatever you wish, with as many returns/ helpings as you like

Back

Page 16: ETIQUETTE

Time for a quick Etiquette test.Let’s find out how you fare on the

Etiquettogram!

Page 17: ETIQUETTE

Meal Management

MANAGING SOUP

Q: Should I spoon soup away from myself?

Click here for more!

A: Yes, you spoon soup away from you.

Page 18: ETIQUETTE

MANAGING SOUPQ: Is it correct to say, ‘I have eaten my soup’?

Click here for more!

Meal Management

A: Yes, soup is ‘eaten’; it is inappropriate to use ‘drink’ when referring to soup, no matter how clear the soup might be.

Page 19: ETIQUETTE

Meal Management

MANAGING SOUPQ: Should I sip from the edge of

the soup spoon?

Click here for more!

A: Yes, you should sip from the edge of the soup spoon.

Page 20: ETIQUETTE

MANAGING SOUPQ: Can I blow on the soup

while having it?

Meal Management

Click here for more!

A: No, you should not blow on the soup while having it.

Page 21: ETIQUETTE

MANAGING SOUP

Q: As I reach the last part of my soup, in which direction must I tilt the soup bowl/cup?

Meal Management

Click here for more!

A: On reaching the lower part of the bowl, tip the bowl away from you and get the soup into your spoon with an in-to-out motion.

Page 22: ETIQUETTE

MANAGING SOUPQ: To show that I am not yet through with my soup, where should I place my soup spoon?

Click here for more!

Meal Management

A: In the soup bowl.

Page 23: ETIQUETTE

Meal Management

Click here for more!

A: Never leave your spoon in the soup cup or bowl; place it on the saucer

MANAGING SOUPQ: Where should I place the spoon after finishing my soup?

Page 24: ETIQUETTE

Meal Management

MANAGING SOUPQ: Is it all right if I slurp

or make noises when eating my soup?

Click here for more!

A: No, it is inappropriate to slurp or make noises when eating your soup.

Page 25: ETIQUETTE

Meal Management

MANAGING SALADSQ: Should I use a spoon

to eat my salad?

Click here for more!

A: No, you should use a fork and not a spoon to eat your salad.

Page 26: ETIQUETTE

Meal Management

MANAGING BREAD SELECTION

Q: How do I manage buttering my bun?

Click here for more!

A: Break the bun into small bite-sized pieces and butter each piece as needed.

Page 27: ETIQUETTE

Meal Management

MANAGING TEA/ COFFEEQ: Is it correct to ask for

‘black tea’? If not, what is the correct alternative?

A: Tea is never termed ‘black’ – the appropriate terminology is ‘with milk’, ‘without milk’ or ‘with lemon’. When coffee is had without milk, it may be termed ‘black’.

Click here for more!

Page 28: ETIQUETTE

Meal Management

MANAGING TEA/ COFFEEQ: Where should I place

the teaspoon after stirring?

Click here for more!

A: You should place the teaspoon on the saucer after stirring.

Page 29: ETIQUETTE

Meal Management

MANAGING TEA/ COFFEEQ: Can I pour tea into the

saucer?

Click here for more!

A: Never pour tea into a saucer to drink.

Page 30: ETIQUETTE

Meal Management

MANAGING TEA/ COFFEEQ: Is it all right if I slurp,

blow into the tea cup or make noise when drinking?

Click here for more!

A: No, it is not appropriate to slurp, blow into the tea cup or make noise when drinking.

Page 31: ETIQUETTE

That must have provided some REAL information…

Check your scores:If 0-5: Time to take action!

5-10: A little more effort, and you shall see the difference!

Above 10: Keep up the good work!

Page 32: ETIQUETTE

OK, here are some more tips to keep in mind when dining out

Sit straight with both feet on the floor, legs together

Elbows never on the table

Speak softly to those nearest to you

Thank the waiter only once or twice

Tip well

Page 33: ETIQUETTE

Enquire from the host/ hostess about dress code for the function invited

Abide by local customs/ religious practices of host/ hostess

Men should assist ladies to be seated by pulling out the chair

Page 34: ETIQUETTE

Placing your handbag/ purse on the table

Gesturing with your knife or spoon

Putting food into your mouth with a knife

Chomping your food

Talking with your mouth full

Wiping your mouth with your hand when holding a knife/ fork

You should avoid this while dining

Page 35: ETIQUETTE

Reaching across people to get a dish. Instead ask for it to be passed to you

Playing with the cutlery around you

Wiping your face with the napkin

Applying lipstick at the table

Smoking (unless the host gives the lead)

You should avoid this while dining

Page 36: ETIQUETTE

Now, let’s look at some of the dilemmas that we often face…

Find answers to your doubts here!

Page 37: ETIQUETTE

When in doubt, ask Eti!

Q. Is it considered rude to take a sip of my drink while still chewing?

A. It is considered good manners to wait until you have finished chewing and have swallowed your food before taking a sip of your beverage.

Q. What is the correct position for a coffee cup in a formal place setting?

A: The coffee cup and saucer is placed to the right of the place setting, to the right of the farthest utensil. Since most people are right-handed, the handle should face to the right.

Page 38: ETIQUETTE

Q. After the completion of a formal dinner, where do I place the utensils?

A. Place the knife and fork parallel to one another across the plate with the knife blade facing inward toward the plate.

Q. How should I fold a large napkin before placing it on my lap? Do I wait for the food to arrive before picking up the napkin from the table?

A. Large dinner napkins should be folded in half after opening and before placing on one’s lap. It is appropriate to pick up the napkin as soon as you are seated, unfold it and place it on your lap.

When in doubt, ask Eti!

Page 39: ETIQUETTE

Q. Where should I put my napkin at the completion of the meal?A. Once you are done eating, carefully place the napkin

at the right of your place setting or if the plates have been cleared, place the napkin in the center without actually refolding to original state.

Q. If I want to be excused from the table for a few minutes but have not yet finished my meal, where should I leave my napkin?

A. When briefly leaving the table mid-meal, place your napkin on the chair to indicate to the server that you will be returning soon.

When in doubt, ask Eti!

Page 40: ETIQUETTE

Q. When should the host/hostess of a dinner party be served?A. The host/hostess of a dinner party should be the last one

served. If the meal is getting cold, the host/hostess may state something to the effect, “Please begin while the food is still warm.”

Q. At a formal dinner party, how do I properly serve and remove the dishes and glasses?

A. When entertaining formally, dishes are presented or served at guests’ left and removed from the right side. Glasses are filled from the right.

When in doubt, ask Eti!

Page 41: ETIQUETTE

Q. What direction should food be passed at the table?A. Food should be passed to the right or counter-clockwise.

Q. Is it wrong to stand when a lady excuses herself from the table? What is the proper etiquette when the woman excuses herself and returns?

A. In a social setting, it is always appropriate for a male to stand when a female is taking her leave. However, in a business setting, it is not always necessary for a male to rise whenever his female coworker(s) leave the table.

When in doubt, ask Eti!

Page 42: ETIQUETTE

Q. Who pays the bill when dining out?A. When entertaining a guest, such as, when out for

dinner or cocktails, the person who extended the invitation (regardless

of gender) is responsible for paying the bill.

Q. Where do I place the finger bowl after cleansing my fingers?

A. When using a finger bowl, after cleansing your fingers, place the finger bowl on the upper left side of the place setting; this clears the dessert plate for the dessert

When in doubt, ask Eti!

Page 43: ETIQUETTE

Q. Which side of the guest should I pour wine from at the dinner table?A. Pour wine and all beverages from the right, while

standing behind and to the right of the guest 

Q. What is the temperature at which white wine and red wine are served?

A. White wine is served chilled and red wine is served at room

temperature

When in doubt, ask Eti!

Page 44: ETIQUETTE

Q. When ordering take-out food from a restaurant by telephone, is it necessary to tip when I pick up my order?

A. No, it is not necessary to tip the restaurant in this situation. However, tipping the take- out service person at the restaurant would be appreciated and is considered good manners.

Q. To which side should a gentleman seat a female?A. A gentleman at a social dinner party holds the chair and

seats the female on his right.

When in doubt, ask Eti!

Page 45: ETIQUETTE

Q. Should I dismiss myself from the table if I need to sneeze or blow my nose?A. Yes, excuse yourself from the table, and at no

time should you use your napkin as a handkerchief.

When in doubt, ask Eti!

Page 46: ETIQUETTE

I hope I have been able to answer most of your queries and

clarify your doubts.

If you have any further questions

on this topic…

…..you can address them to “Dear Eti” at

[email protected]

Till Next Month,

Eti