eServicedesk : One Stop Solution for all possible Incidents and Service requests

Copyright © 2014 by Ayusam Software. All rights reserved.

Ayusam Software Solutions

Ayusam Software is an IT Services, Consulting and

Outsourcing company, focusing on timely delivered,

high quality IT-enabled solutions.

Ayusam Software has headquarters in Mumbai, India.

Internationally, Ayusam Software has development center

and relationship management offices in Europe (Austria).

Our services are Custom Software Development & Maintenance, Database Management, System

Integration Services, Mobile Application Development, Offshore Development, Legacy Applications

Reconstruction and Project Recovery along with many other IT enabled solutions.

The company consists of a pool of talented professionals having in-depth expertise in latest technologies

and capabilities across all industries and business functions. We help our clients around the world to adapt

to new business and technology trends and develop solutions to enter new markets, increase revenues

and improve their operational performance.

At Ayusam Software, we let our clients focus on their core business while we take care of their

technological requirements. Our solutions assist enterprises to optimize their business processes, cost

effectively without compromising on key matrix parameters like budget, quality and time.


Company’s Overview

One stop solution for your day to day all possible incidents and service

requests

It is easy to use, powerful and cost-effective application designed to

manage your IT service desk 24/7

eServiceDesk - Standard Edition

Free Demo Email-to-Ticket

Dashboard Interconnected


Features

Self Service Portal

Incident and Request Management

Ticket Prioritization

Account Management

Email-to-Ticket Automation

Dashboard

Performance Reporting

SLA Alerts

Complete Audit Trail



It is built with robust, scalable architecture. so, can be deployed over LAN, WAN or

Internet in organizations.

Addresses the needs of Startups, SMEs and Large Enterprises to solve their day

to day problems for managing incidents and request .

Provides and rich toolset to help users manage their valuable incidents and

requests efficiently. Managing users, security and access permissions, user

groups, work areas.

Ticket prioritization, SLA alerts customizable dashboard and performance

reporting is just a few functions of eService Desk service desk management

software.

The centralized service desk management software provides a self-service

environment with which authorized users can manage incident/request lifecycles

efficiently and securely.

Tracking changes to tickets, audit trails and logs will help you manage your

tickets with incredible efficiency and speed.



List of Modules

Home Page New

Country

State

Branch

Department

Designation

Resolver Group

Employee

Reset Password

General Settings

Category Master

Sub Category Master

Bucket Category

Bucket Sub Category

Vendor

Ticket Status

All

Self Serve

Assigned

On Hold

Resolved

Closed

User Management My Queue Reports

All

Self Serve

Assigned

On Hold

Resolved

Closed

Consolidated Report

Contract Dashboard

Monthly Dashboard

Branch-wise

Dashboard

Matrix

Ticket

Summary

Dashboard

Change

Password

Incident

Request



Once logged in, based on role

users can navigate through all

accessible features as showed in

snapshot.

SLA Matrix in eServiceDesk - used to define the response time for each incident and request.

Snapshots


For creation of new employees or modification/deletion

For creation of new incident or request User Management Section

As below shown Admin can create, modify or delete countries , State , City , Branch and Department

Snapshots


To Assign different levels to engineers for e.g. Engineer 1 (Level 1), Engineer 2(Level 2)

To manage the general parameter related settings of application.

.

new category can be created as well as existing category can deleted or modified.

New Sub category can be created as well as existing category can deleted or modified.

Snapshots


Third party vendors can be captured using this module Ticket status and My Queue area

Monthly Dashboard Branch-wise Dashboard

Snapshots


For Demo and any query please reach to us on

Our offices Head Office 113, Evershine Mall, Chincholi Bundar Road

Mindspace, Off Link Road Malad (W), Mumbai 400064 Maharashtra, India

Email : [email protected] Skype : ayusam.software Contact No: 022-64641864 08108446656

09920819672

European Office (Austria ) Jaegerstrasse 12/19, 1200, Wien, Austria


eServicedesk : One Stop Solution for all possible Incidents and Service requests

Technology

ayusam software solutions

software contact

austria copyright

new sub category

department snapshots

new business

existing category

database management