Enterprise Leadership Style

About Enterprise

• Car rental company

• Founded by Jack Taylor in 1957

• Family-owned business

Enterprise in 2014

Global Network8,600 LOCATIONS

Annual Revenue $17.8 BILLION

Workforce 83,000 EMPLOYEES

Fleet Size 1.5 MILLION

Autocratic Leadership

• Leader make decision alone

• High dependency on the leader

• Employees have low level of autonomy

• Theory X

When to use Autocratic

• New & untrained employees

• Employees do not respond to any other

leadership style

• High-volume production needs

• Limited time for decision making

Democratic Leadership

• Encourages decision making from different

perspectives- Consultative & Persuasive

• Democratic helps in terms of

- Motivation & involvement

– Team cohesiveness

– Ideas sharing

– Experiences

When to use Democratic

• Organization supports empowerment

• Knowledge workers where their expertise are

greater than leaders

• Creativity and ideas needed

• Important decisions which need every members’

expertise

Laissez-Faire Leadership

• Freedom to act- Confident to act

• Laissez-Faire is advantageous

- Employees are highly skilled

- Motivated

- Capable on working themselves

- Experienced

When to use Laissez-Faire

• Problem is routine

• Customer service recovery

• Train employees

• Goal Orientated

• Democratic Managers

• Transactional Leadership

Front-liners &

Customers Service Representatives

Conclusion

Based on corporate level of management & situation

Different perspectives for different circumstances

Enterprise to be market-ready at all time

The End

Thank you

Questions & Answers

Session