Enhancing Motivation In the Workplace. What is Motivation? An inner drive, impulse or intention that causes people to act in a certain way or to achieve.

Enhancing Motivation

In the Workplace

What is Motivation?An inner drive, impulse or intention

that causes people to act in a certain way or to achieve a certain goal. Want to see motivation? Watch employees at the end of their shift.

Watch them play sports or engage in their favorite hobby or past-time.

Get them to talk about their children or grandchildren.

Where does Motivation come from?

The inside or the outside?

What Motivates YOU?• Improving your quality of

life• Working for a reputable

company• Good benefits• Chance to earn raises and

advancements• Job security

Morale 1st – Motivation 2nd

Morale is created when physical, mental and

emotional needs of workers are met. Then the focus

shifts to motivation to add additional levels of passion

within the organization.

Motivation Versus MoraleMotivation is a short-term condition

createdby extrinsic motivators: give-aways,

lively activities, contests, food and games.

Morale is a long-term condition created by values workers feel about

SGMC, created by feelings: • Trust

• Respect

• Integrity

• Honesty

• Fairness

• Communication

• Genuine care and concern

Benefits of High Morale

• Reduced turnover• Increased productivity• Increased customer satisfaction• Instills coworker respect• Builds employee loyalty

Factors That Can Decrease Job Satisfaction and

Performance• Company politics• Unclear expectations• Withholding information• Criticism• Tolerating poor performance• Under-utilized capability

Factors That Can Increase Job Satisfaction and Performance

• Variety• Input and choice• Responsibility• Teamwork• Goals• Appreciation • Respect

Ingredients of a Positive and Negative Environment

Positive Negative

Words and Actions Match Limited open door policy

Acknowledging Coworkers Criticize Vs.

Compliment

Four Variables of a Motivating Environment

Quality of life Morale Energy level Optimism Ongoing Communication

The Results Of A Happy Workforce

• Positive attitude and spirit• Retention• Increased productivity• Improved efficiency• Success • Customer Satisfaction

Workplace Issues

Are we often too busy, self-absorbed or

stressed-out to…•Have fun at work?•To engage our customers?•To live in the moment?•To remember we can choose

our attitude?

Do You Feel You’re a...

A cost to be controlled or contained

orAn asset to be empowered and

trained?

Obedient Workers Aren’t… Motivated WorkersCompliance – giving in to a request or demand whether a person believes in it or not

Commitment – a pledge or promise, freely given. It suggest personal identification with a goal or an organization that motivates one to take actions to achieve that goal or contribute to the success of the organization.

Avoid insubordination

If you put people in a subordinate position, you

invite insubordination. Treat them with respect, as equals, and you ‘earn cooperation!’

The #1 Reason Why People Leave Their Jobs:

Lack of Recognition

Work Creates It’s Own Reward? Yes, If…

1. People like what they are doing2.  They see the importance of their

tasks3.  They do the job well in their

opinion and in the opinion of others that they respect

The Public Institute, 1999Job Factors as Rated by

Employees1.   Appreciation of their work 2.    Feeling plugged in 3.    Help with personal problems 4.    Security

The Public Institute, 1999Job Factors as Rated by

Employees, cont’d. 5. Wages 6.    Interesting work 7.    Growth potential 8.    Personal loyalty 9.     Working conditions

Creating an inspiring work environment means doing more than buying a poster and sticking it on the wall.

Organizations Should Give Employees What They Can

Things you can’t control:

Wages Benefits PoliticsThings you can control:

Your attitude and performance standards Your commitment to internal and

external customers

What We Really Want Out of Work… besides a paycheck:

• A chance to do good work• For our work to make a difference• To be recognized for our

contributions and loyalty• To learn and master new skills

Basic Rights in the Workplace Some control over our actions

To be respected, trusted and supported

To be treated fairly

To have our efforts recognized and rewarded

Basic Requirements to Enable us to do Good Work:

• Proper equipment and sufficient materials

• A chance to define problems and create solutions

• A voice in the decisions that affect us

• Ongoing training and updating

Jumpstart Your Day With A Positive Message

“When you arise in the morning, think of what a

precious privilege it is to be alive—to breathe, to think—

to enjoy—to love.”-Marcus Aurelius-

How do you…Refuel, Recharge & Refocus?

Neutralize the Energy Vampires… people who drain the energy and

excitementright out of you.

• Negative comments: “Did I tell you how unfair life is?”• Dream snatching: “You can’t do that!” • Shrinking devices: “What is wrong with you? No one around here cares how hard you work.”

Try These Steps to Break Away From The Energy

Vampire:• Look in the mirror. Are you being

negative or positive?• Confront and reform…tell the EV that he/

she is being negative.• Turn on the light…respond with love,

kindness and positive energy—negative energy is powerless in the light.

• Run-Run-Run…as fast as you can! You only have so much energy…don’t allow another person to drain it.

Mahatma Gandhi Pearls of Wisdom

“I will not let anyone walk through my mind with

their dirty feet.”

Ways to renew your mind, body and spirit…fueling your life

with new experiences:• Make a point to reach out to a new

person every day...pay it forward!• Attend a play or movie• Go to a museum or park• Try a new dish• Buy a new CD or book• Drive home a different way from work• Learn a new word each day

Ways to renew your mind, body and spirit…fueling your life

with new experiences, cont’d.• Take a mini vacation to a place

you’ve never been to before• Volunteer• Do something nice and

unexpected for someone that will never find out

Become a “cruiser” instead of a “rusher”

• Remember life isn’t a race• Take several deep breaths and

regroup when you become s-t-r-e-t-c-h-e-d

• Live in the “moment”• Take comfort in that everyone has

the same amount of time

Give Up The Bags…Drop The Excess Baggage

• Learn from your past but live in the present

• Monitor your words and thoughts:- Let go of past emotions- Forgive people- Be thankful of what you have now

• Don’t be a victim• Create your best life today

Be a Positive “Energy Addict”

• Be a carrier of positive energy• Remember to smile…it’s contagious• Give high fives, pats on the back,

handshakes and hugs…when appropriate• Sincerely compliment people• Share good news, great stories and

happy endings with your coworkers and/or family

Plant New Energy Seeds…

With every deed you are sowing a seed - though the harvest you may not see!

-Ella Wilcox-

Your Reason for Being

“We must stop thinking of work as something imposed upon us by the need to make money, and think of it as something we have chosen toparticipate in because of its value in our lives and in the community at large.”

James A. Autry Love and Profit: The Art of Caring Leadership

Does Motivation Last? People often say that

motivation doesn’t last.

Well, neither does bathing—that’s why we recommend it daily. -Zig Ziglar -

Stephen Covey Quote“It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It’s how we make and keep commitments, how we handle a traffic jam, how we handle untangling Christmas tree lights, how we respond to an irate customer or disobedient child. It’s how we view our problems and where we focus our energies.”

Thanks for the opportunity to serve as your Customer

Service Coach!

Rita Suiter, SGMC Customer Service Coach

WE CARE: We Encourage Compassion And

Recognize Excellence