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English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator
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English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Jun 30, 2020

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Page 1: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

English UK Management Conference

Managing Expectations

in a Changing World

Sophie Bennett

AISLi Academic Coordinator

Page 2: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Matrix

The set of conditions that provides a system in

which something grows or develops

Page 3: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Matrix

“The Matrix is everywhere, it is all around us, even now in this very room.

You can see it when you look out your window or when you turn on the television. You can feel it when you go to work, when you go to church,

when you pay your taxes.”

Morpheus

Page 4: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

The Matrix - Shaping Expectations

student

Page 5: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

The Matrix - Shaping Expectations

Page 6: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

The Matrix - Shaping Expectations

Page 7: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

familyculture

The Matrix - Shaping Expectations

Page 8: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

peers

The Matrix - Shaping Expectations

family

Page 9: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

peerslearning

environment

The Matrix - Shaping Expectations

family

Page 10: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

peers

goals

learning

environment

The Matrix - Shaping Expectations

family

Page 11: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

peers

goals online

learning

environment

The Matrix - Shaping Expectations

family

Page 12: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

school

student

culture

peers

goals

economic

factors

online

learning

environment

The Matrix - Shaping Expectations

family

Page 13: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Changing Expectations

Page 14: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Cheap

Changing Expectations

Page 15: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Cheap

Fast

Changing Expectations

Page 16: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Cheap

Fast

Fun

Changing Expectations

Page 17: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Cheap

Fast

Fun

Convenient

Changing Expectations

Page 18: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Negotiating Expectations

The whole truth……

Page 19: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

and nothing but the truth…

Page 20: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

‘What gets measured gets done’

Listen, acknowledge, build trust

Short, mid, long-term goals

SMARTS: Specific, Measurable, Achievable,

Realistic, Target, Sustainable

Negotiate a win-win

Keep coaching

Page 21: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Turning expectations into goals

Systems

Front Office

DoS Consultation: set goals & make detailed plan

Check ups - prevention not cure, formal and informal check ups

Performance Appraisals - refer to goals, be honest if plans change

Progress tests - feedback & act immediately:

i) another test

ii) opportunity to redo

iii) class discuss value of high expectations & how to reach them

iv) goal setting - realistic improvement in next exam

Page 22: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Great expectations

in the classroom

Social labelling

Empathy & prejudice

Highs and lows

Raising the bar

Awareness raising for

teachers

Knowledge & information

Psychological-emotional

factors

Page 23: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Parental Expectations

Page 24: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator
Page 25: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator
Page 26: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator
Page 27: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Personal Assets

Competitive, global, mobile economy

Need vs want /product vs process / destination vs

journey

Life goals: jobs, immigration, university, school

credits

Page 28: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Quotes

Page 29: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Meeting Expectations

Page 30: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Shorter courses

Meeting Expectations

Page 31: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Shorter courses

Intensive Courses

Meeting Expectations

Page 32: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Shorter courses

Intensive Courses

Certification

Meeting Expectations

Page 33: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Shorter courses

Intensive Courses

Certification

Blended Learning

Meeting Expectations

Page 34: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Shorter courses

Intensive Courses

Certification

Blended Learning

Quality

Meeting Expectations

Page 35: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

"The bad news is that as conditions improve,

expectations balloon.

Dramatic improvements in conditions,

as humankind has experienced in recent decades,

translate into greater expectations rather than greater

contentment. If we don’t do something about this, our future

achievements too might leave us as dissatisfied as ever."

Homo Deus by Yuval Harari

Page 36: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Case Studies

Page 37: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Business People - High Profile / Low Level

University students

Teens

Kids

Case Studies

Page 38: English UK Management Conference Managing Expectations in ... · English UK Management Conference Managing Expectations in a Changing World Sophie Bennett AISLi Academic Coordinator

Thank you for your attention

Contact me at:

[email protected]