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Company LOGO Employment Assistance Services
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Employment Assistance Services

Feb 04, 2016

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Employment Assistance Services. Logistics. Training is from 9:30 am to 4:00 pm Restrooms Breaks/Lunch Cell Phones/E-Mail. Registration Case Management Assessment Barriers Goals and Tasks Services Notes Group Exercise Documenting Employment - PowerPoint PPT Presentation
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Page 1: Employment  Assistance Services

Company

LOGO

Employment Assistance

Services

Page 2: Employment  Assistance Services

Company

LOGO Logistics

Training is from 9:30 am to 4:00 pm Restrooms Breaks/Lunch Cell Phones/E-Mail

Page 3: Employment  Assistance Services

Company

LOGO

Registration Case Management

Assessment Barriers Goals and Tasks Services Notes

Group Exercise Documenting Employment EAS Batch, Follow up and Upgrade Process Using “Developed EAS Case Plan” Event Caseload Management

Agenda

Page 4: Employment  Assistance Services

Company

LOGO

REGISTRATION

Page 5: Employment  Assistance Services

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LOGO Registration

After enrolling Job Seeker in EAS, remember to select the

appropriate program status

Page 6: Employment  Assistance Services

Company

LOGO Registration

Select DTA office and Authorization number. This

number can be documented in MOSES if not immediately

available.

Page 7: Employment  Assistance Services

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LOGO Registration

Select either BJS or SJS Recipient

Page 8: Employment  Assistance Services

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LOGO

Click the yellow folder Icon, next to the EAS program enrollment on

the Basic Screen

History / Editing an Authorization Number

Now the DTA Authorization Number can be added or edited

Page 9: Employment  Assistance Services

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LOGO Registration

You can enroll the Job Seeker in Case Management when you

enroll them in EAS

Page 10: Employment  Assistance Services

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LOGO

CASE MANAGEMENT

Page 11: Employment  Assistance Services

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LOGO Case Management Policy

Definition:“Case management is a method of providing

job seeker customers with a formal, structured plan of action designed specifically to identify an appropriate occupational goal and to develop a schedule of services that will empower them to overcome or mitigate any barriers to attaining their goal.”

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LOGO Successful Implementation:

The partnership between the Case Manager and the Customer implies distinct responsibilities for both parties, with the ultimate goal of moving the customer to suitable employment.

The EAS staff person will manage and coordinate the individual’s formal service plan as the Case Manager.

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LOGO Successful Implementation:

The Case Manager must monitor customer progress through the entire service delivery plan, no matter who provides the service.

Case plans will need to be clear, concise, and complete so any individual will be able to understand customer goals and progress.

Page 14: Employment  Assistance Services

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LOGOPoints to Consider When Developing a Case Plan:

Do assessments contain certifiable information? Avoid making judgments.

Are goals and tasks realistic and credible? Are they measurable?

Are all services provided recorded in a timely manner?

Will others viewing a case plan be able to clearly see a customer’s progress? Will they be able to identify what the customer has achieved?

Have all components of Case Management been addressed?

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LOGO

CASE MANAGEMENT:ASSESSMENT

Page 16: Employment  Assistance Services

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LOGO An Assessment means doing things like:

Synthesize information coming from various assessments, and from case manager’s own assessment, into a single, comprehensive picture of the client’s situation;

If a client demonstrates a need for counseling, psychological services or medical treatment, check to see if he/she has been referred to those services;

Confirm factual information, suggest approaches and keep other service providers informed of the client’s goals; and

Advocate for the client by presenting issues to other services providers based on a partnership with the client.

*Taken from NVTI Case Management Training Curriculum

Page 17: Employment  Assistance Services

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LOGO The Assessment may include the following:

Orientation session; Initial Interview; Recognizing Special Needs and Barriers; Comprehensive Assessment

(Gathering Relevant Assessment Information); Identifying Case Management Factors; Initiating an Individualized Case Plan

Page 18: Employment  Assistance Services

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LOGO Whole Person Concept

Interests

Potential Skills

Education & Training

Transferable Skills

Personal Traits

Socioeconomic Factors

Leisure Time

Activities

Physical Capacities

*Taken from NVTI Case Management Training Curriculum

Page 19: Employment  Assistance Services

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LOGO The Assessment Tab

Page 20: Employment  Assistance Services

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LOGO

CASE MANAGEMENT:BARRIERS

Page 21: Employment  Assistance Services

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LOGO Some Helpful Questions to Ask

Determining Barriers“Are there any conditions that would

restrict your job choice?”“Are there currently any family

obligations that would restrict you from immediate re-employment?”

“Do you have adequate transportation?”

Page 22: Employment  Assistance Services

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LOGO The “Barriers” Tab

Page 23: Employment  Assistance Services

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LOGO

CASE MANAGEMENT:GOALS and TASKS

Page 24: Employment  Assistance Services

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LOGO Points to Consider When Developing a Case Plan:

Distinguishing a Goal from a Task

“An effective goal focuses primarily on overall outcomes rather than activity. It identifies where you want to be, and, in the process, helps determine where you are.”

Goals tend to be broader, and concentrate on more of a “destination” sense

Tasks are more “step” oriented, and often make up the components of a goal

Page 25: Employment  Assistance Services

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LOGO Goals vs. Tasks

Goals Obtain

Employment Complete

Education Resolve financial

issues

Tasks Write a resume

Contact training provider

Attend a credit counseling course

Page 26: Employment  Assistance Services

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LOGO Criteria for Goals

S.M.A.R.T.

Specific Measurable Attainable Realistic Traceable

*Taken from NVTI Case Management Training Curriculum

GBunn
Page 27: Employment  Assistance Services

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LOGO Some Helpful Questions to Ask

Realistic Employment Related Goals“Describe the perfect work environment

for you.”“What are your bottom line needs

regarding travel, shift and base salary for your next job?”

“What education/certifications would improve your options?”

“Is there a growing or declining need for your current skills?”

Page 28: Employment  Assistance Services

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LOGO The “Goals” Tab

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LOGO Adding a Task

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LOGO Printing Goals and Tasks

Highlight the desired Job Seeker from the Job seeker Search screen, then select “Job Seeker Case Plan”

from the Documents file menu

Page 31: Employment  Assistance Services

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LOGO Printing Goals and Tasks

Click the “Advanced” button

Then de-select the sections you do not wish

to print

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LOGO

NOTES

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LOGO Notes

The following constitutes good Notes:

Quote any statement exactly as it is stated Recognize pertinent information Write in specific, observable and measurable

terms Avoid using opinions, if a statement is an

opinion, make sure it is indicated If asked, explain why case notes are being

taken, how they will be used and where they will be kept

Page 34: Employment  Assistance Services

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LOGO Notes

Page 35: Employment  Assistance Services

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LOGO POORLY WRITTEN NOTES

Page 36: Employment  Assistance Services

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LOGO WELL WRITTEN NOTES

Page 37: Employment  Assistance Services

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LOGO Group Exercise

Break into 4 groups

Read VignetteGroup 1: AssessmentGroup 2: BarriersGroup 3: Goals/TasksGroup 4: Notes

Page 38: Employment  Assistance Services

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LOGO

DOCUMENTING SERVICES AND CONTACTS

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LOGO Moses

After a note is saved, MOSES prompts the user to add a service

Page 40: Employment  Assistance Services

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LOGO Moses

CORE SERVICES

EMPLOYMENT

UNSUCCESSFUL CONTACTS

TESTING

Page 41: Employment  Assistance Services

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LOGO Case Management Related Services

Page 42: Employment  Assistance Services

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LOGO Documenting Contacts

Make sure contact information is up to

date

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LOGO Successful Contacts

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LOGO Unsuccessful Contacts

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LOGO Unsuccessful Contacts

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LOGO

DOCUMENTING EMPLOYMENT

Page 47: Employment  Assistance Services

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LOGO Documenting Employment

Use “Found Employment” when

Job Seeker has a job prior to EAS enrollment

When using “Job Development”, service result must be set to “Hired” before

follow-up can be done

Use “Obtained” when Job Seeker gains qualifying EAS employment after

enrollment

Page 48: Employment  Assistance Services

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LOGO

To document multiple jobs, determine the “Primary” Employment” to be used. Then

combine wage and hours for both. Document this in the “Description” field

Documenting EmploymentWhen selecting “Obtained

Employment” use “From BJS” or “From SJS” for Service Result

Page 49: Employment  Assistance Services

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LOGO

FOLLOW-UP

Page 50: Employment  Assistance Services

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LOGO Follow-Up:

Follow-up services will be provided for at least thirty (30) days following Job Placement for the purpose of facilitating and supporting the transition and retention of EAS Participants into employment.

These services and activities include, but are not limited to:

Page 51: Employment  Assistance Services

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LOGO Follow-Up

Assessing the EAS Participant's adjustment to employment;

Sharing information regarding the EAS Participant's adjustment to employment with the SDA Case Manager;

Verification of employment status at the end of day one (1) of employment;

Verification of employment status at thirty (30) days after the job start date; and

Working with the employer as necessary, to ensure successful continuation of employment

Page 52: Employment  Assistance Services

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LOGO Follow-Up

Highlight the appropriate episode of employment, and click the

“Follow Up” button

Page 53: Employment  Assistance Services

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LOGO Follow-Up

Service Type: Enter in 1 month for

Follow-up

If the service result is “Employed”, changes

to the employment detail can be made from

this screen

Page 54: Employment  Assistance Services

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LOGO

DOCUMENTING UPGRADES

Page 55: Employment  Assistance Services

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LOGO Upgrade

DCS will deliver Upgrade Services to provide the opportunity for employed recipients and former recipients to obtain better jobs and wage increases.

The goal of Upgrade Services is to help the EAS Participant realize a minimum five percent (5%) annualized salary increase.

Upgrade Services may include, but are not limited to:

Page 56: Employment  Assistance Services

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LOGO Upgrade

strategic career counseling that teaches how to improve skills to meet employer expectations;

counseling on how and when to approach employers for promotions;

how and when to move to a better job at a different employer;

job readiness; job development; testing; or job referral

Page 57: Employment  Assistance Services

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LOGO Upgrade

Change EAS status to “Upgrade”

Page 58: Employment  Assistance Services

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LOGO Upgrade

Be sure to add at least two services applicable

to “Upgrade”

Page 59: Employment  Assistance Services

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LOGO Upgrade

Highlight the Follow-up service and click on the

“Upgrade” Button

Page 60: Employment  Assistance Services

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LOGO Upgrade

(5%) annualized salary increase determiners

Page 61: Employment  Assistance Services

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LOGO Upgrade

If the service result is “Employment Not Upgraded”, be sure to change the program status on the Basic tab when appropriate

Page 62: Employment  Assistance Services

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LOGO

UPGRADE FOLLOW-UP

Page 63: Employment  Assistance Services

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LOGO Upgrade Follow -up

This time, highlight the “Upgrade” service and click the “Follow-up”

button

Page 64: Employment  Assistance Services

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LOGO Upgrade Follow-up

Select “Upgrade Follow-up - 1 month” for the Service Type, then in

the Service Result, document whether the upgrade was “Retained”

or “Not-Retained”

Page 65: Employment  Assistance Services

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LOGO

EAS BATCH

Page 66: Employment  Assistance Services

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LOGO EAS Batch

The “EAS Batch process can be used to determine if all the criteria have been met for BJS, SJS and

Upgrades

Page 67: Employment  Assistance Services

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LOGO EAS Batch

MOSES indicates which item is missing for a qualifying EAS

Placement

Page 68: Employment  Assistance Services

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LOGO

Employment Goal status needs to be

changed to “Attained”

Edit Goal

Page 69: Employment  Assistance Services

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LOGO EAS Batch

Job Seeker now qualifies for EAS

Placement

Page 70: Employment  Assistance Services

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LOGO

DEVELOPED EAS CASE PLAN EVENT

Page 71: Employment  Assistance Services

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LOGO EAS Developed Case PlanThree hours of services for development of a case plan

Page 72: Employment  Assistance Services

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LOGO EAS Developed Case PlanBe sure to enter event from the

Job Seeker record and NOT from the “Event Scheduling” Module

Click “ADD” then select “Developed EAS Case Plan from

the “Event Name” field

Page 73: Employment  Assistance Services

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LOGO EAS Developed Case Plan

Once the event has been saved in the Job Seeker Record, then all

the associated services are automatically generated in

MOSES

Page 74: Employment  Assistance Services

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LOGO

CASE LOAD MANAGEMENT

Page 75: Employment  Assistance Services

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LOGO Caseload Management

Page 76: Employment  Assistance Services

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LOGO Caseload Management

All cases assigned to an individual are displayed here. The default view is “Open” cases only.

Page 77: Employment  Assistance Services

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LOGO Ticklers

The default view for ticklers are for the current day. Date ranges can be changed manually, or by using the “Filter Criteria”

button

Manual ticklers can be created by clicking on the “Add” button

Page 78: Employment  Assistance Services

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LOGO Ticklers

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LOGO Ticklers

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LOGO Additional Support

Technical:

MOSES 101/Case Management ManualMOSES Local ExpertMOSES Help Desk:

617-626-5656 [email protected] Training Staff

Page 81: Employment  Assistance Services

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LOGO Additional SupportProgram:

Margaret (Peg) RyanSpecial Programs [email protected]

Paul MendoncaProgram [email protected]