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ETIQUETTE..
(alling Someone )lse to
the *hone
Asking for Someone )lse
$aking !essages
$ime to (all
(alling +ack
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TELEPHONE ETIQUETTE..
(all back people who had calledyou up in your absence
A,oid calling ,ery late at night&early morning& immediately beforeclosing hours& lunch time
+e brief during business calls
"dentify yourself immediatelywhen placing a call
-ont speak with food in mouth
-o turn down $./ !usic while
speaking on the phone
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E-MAIL ETIQUETTE
+e precise brief
0se normal salutations
1ormatting & Spelling and2rammar is e3tremely important
Symbols are used to con,ey
emotions but they are not common
to "ndian +usiness (ulture
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E-MAIL ETIQUETTE
Quotations4 5 this symboldenotes that the followingparagraph/lines are a 6uotefrom the original message
0se upper case sparingly toemphasi'e a portion of themessage 0sing upper case forma7or portion of message is ane3pression of anger or
annoyance-ont send )8mail if you want
urgent responses
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$hank 9ou
