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Email etiquettes, Messages,

Dec 26, 2014

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Email etiquettes, Messages,
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Page 1: Email etiquettes, Messages,
Page 2: Email etiquettes, Messages,

Worldwide Daily Email Traffic, 2012-2016

Email Statistics Report, 2012 – 2014By Radicati Group, INC.

A Technology Market Research FirmDaily Email Traffic 2012 2013 2014 2015 2016

Total worldwide emails per day (B)

144.8 154.6 165.8 178.3 192.2

% Change 7% 7% 8% 8%

Business emails per day (B)

89.0 101.0 114.3 128.6 143.8

% Change 13% 13% 13% 13%

Consumer Emails per day (B)

55.8 53.6 51.5 49.7 48.4

% Change -4% -4% -3% -3%

Page 3: Email etiquettes, Messages,

Teaching Email is difficult because there are not many

set rules

Page 4: Email etiquettes, Messages,

Appropriate Subject Line• Importance of the message must be

indicated in the subject line.• Be specific but brief!

Page 5: Email etiquettes, Messages,

Useless Subject Lines• What to do?• ????• Re:-FYI• Two things• Great News• Urgent• Status• Quick Question• Help

Page 6: Email etiquettes, Messages,

Salutations and ClosingSalutation Closing

Communication with top management

Dear Professor (Name)Dear Mr. (Name)

Respected Sir, Professor, Dr. (Name)

Respectfully yoursYours sincerelyYours faithfully

Regards

Communication at peer level

Dear (Name)To a group: Dear all, Dear

team, To team members, Dear faculty

Yours sincerely or sincerelyBest regards, Kind regards (vary

from situation to situation)All the bestTake care

Have a nice day

Communication at lower level Dear (Name)

Yours faithfully (when using dear sir/madam in salutation)

All the best, take care, Have a nice day

Page 7: Email etiquettes, Messages,

Message Length

• Use inverted pyramid (newspaper)

• Break into paragraphs and remain focused

Page 8: Email etiquettes, Messages,

Format: Tone

•Write in a positive tone“When you complete the report” instead of “If you complete the report.”• Avoid negative words (useless, non-existent, ex-employee, undecided)

Page 9: Email etiquettes, Messages,

Delivering information about Meetings,

orientations, processes

Provide as much information as possible

Page 10: Email etiquettes, Messages,

Delivering Bad News

• Deliver the news up front• Avoid blaming statements• Avoid words that sound

ambiguous• Maintain a positive resolve

Page 11: Email etiquettes, Messages,

Writing a complaint• Briefly state the history of the problem• Explain attempts made previously to resolve problem• Show why it is critical for the problem to be resolved by your reader• Offer suggestions on ways you think it can be resolved or how you are willing to help in the matter

Page 12: Email etiquettes, Messages,

Flaming in Emails• Avoid flaming because it tents to

create a great deal of conflict that spirals out of control.

• It affects in a negative way.

Page 13: Email etiquettes, Messages,

Signature Line• Include (If you want people to contact

you) Your name Title Organization Email address Website Phones• If you must include a quote in signature,

keep it short.

Page 14: Email etiquettes, Messages,