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ELECTRONIC MISCELLANEOUS DOCUMENT

EMD

INTRODUCTION

The EMD is a new feature of the Electronic Miscellaneous Document (EMD) product.

Its aim is to provide Amadeus travel agents with the list of airlines and markets deploying EMD through Amadeus distribution channel.

The EMD also offers a display for settings of services as filed by the airline. Settings include information to help the booking of the service as well as characteristics on the corresponding EMD.

EMD QUICK CARD

DEFINITION

The EMD (Electronic Miscellaneous Document) is the latest industry standard solution which enables agents to issue documents for travel related services, replacing the MCO (Miscellaneous Charges Order) that is currently in common use (depending on the market). The EMD is the new industry standard electronic version, which will also enable the collection of unbundled airline services.

IATA definition:

“The Electronic Miscellaneous Document (EMD) is the new industry standard method to document the sale, and track usage of charges collected outside of a ticket (e.g. residual value, excess baggage charges, miscellaneous charges…).”

“The services sold using an EMD may be linked to the flight coupon (pet in cabin, excess baggage, vegetarian meal, etc.), but not necessarily (train ticket, taxi, car rental, rebooking fees, etc.).”

IATA/has set a target of 100% EMD implementation for travel agencies by the end of 2013.

There are two types of EMD:

EMD-S (stand-alone)

Fully replaces the paper automated and virtual MCO (Miscellaneous Charges Order)

Not necessarily linked to the ticket

Can be issued in connection with ticket (as a reference)

Can be used at different stages of the sales flow (at issuance, at change of status time)

Examples: vouchers, residual value

EMD-A (associated)

Directly linked to an individual flight coupon

Used to collect charges at the same time as the flight coupon (the status of both coupons are synchronized)

Can be automatically or manually associated and disassociated from an e-ticket

Examples: meal, excess baggage

EMD coupons

Similarly to an electronic ticket, the EMD can contain up to 16 coupons with a coupon status showing either open, used, refunded, or void

EMS (EMD Server)

EMD sales are stored in an EMD database on the airline side, known as an EMD Server (EMS).

An EMD can be issued for a validating carrier if the carrier is technically ready to handle EMDs, that is to say if the carrier has deployed an EMS.

Impacted areas PNR (Passenger Name Record) display response Transitionally Stored Miscellaneous, type P (TSM-

P) Issuance and follow-up transactions Printing Sales reports Back-office AIR (Amadeus Interface Record) Amadeus Ticket Changer Amadeus Selling Platform

Implementation Date

Market implementations are on-going. Some markets are already EMD deployed and other ones are in a pilot phase. The distribution implementation roadmap is regularly updated, based on airlines and markets’ readiness.

Main Benefits :The Electronic Miscellaneous Document (EMD) is the Amadeus solution for travel agencies to facilitate the sale of travel related

services, using the latest electronic industry standards, and being fully integrated in Amadeus system.

Key benefits: A single standardized method to issue all airline services, replacing

the automated MCO, Amadeus Virtual MCO & IATA Virtual MPD High product flexibility; allowing for full customization according to

any market specifications or local constraints Fully integrated in the Amadeus system, offering a one-stop view in

the PNR, with automatic reporting in the sales report and back-office system via the Amadeus Interface Record.

Real-time and secured information throughout the whole EMD cycle

The accountable document for the Amadeus ancillary services solution

Main Benefits

The same workflow as for the existing

automated/virtual MCO means minimal impact to existing business practices

Improved customer service with electronic technology (no paper to lose, time-saving for passenger)

Enhanced functionality such as interlining, multi-coupon documentation, e-ticket association

Environmentally friendly

EMD Creation

The EMD is created via a booking of services using an SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) which are defined by the industry. Only the service code is entered to book the service and then translated by Amadeus into an RFIC/RFISC which is the industry service reference that is transmitted to all involved parties.

EMD Creation Contd/-

Depending on whether the service is PNR flight segment associated or not, it should be booked, with the relevant airline service code, via: a Special Service Request

element (SSR), when the service is PNR flight segment associated (current SSR process).

a manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is not PNR flight segment associated.

Manual pricing and Pricing Record (TSM-P)

Services to be issued using EMD should be priced in a pricing record called a TSM-P (Transitional Stored Miscellaneous type P).

PRE-REQUISITE

In order to allow EMD processing, the office profile should be set to “YES” for the followings fields:

TSM TSM Allowance

EMD EMD Allowance

ARF Automated Refunds

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