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Educause - Technical Skills No Longer Matter

Sep 14, 2014

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Timothy Chester

Slides from EDUCAUSE 2011 Presentation "Technical Skills No Longer Matter"
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Page 1: Educause - Technical Skills No Longer Matter
Page 2: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 3: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

http://tinyurl.com/tsnlm

Page 4: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 5: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 6: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 7: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 8: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 9: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 10: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 11: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 12: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 13: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 14: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 15: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 16: Educause - Technical Skills No Longer Matter

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Page 17: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 18: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 19: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 20: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 21: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 22: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 23: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 24: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 25: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 26: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 27: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 28: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 29: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

If “Technical Skills No Longer Matter” then IT Organizations Must

Define and Approach their Work in Fundamentally Different Ways

Page 30: Educause - Technical Skills No Longer Matter

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Page 31: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 32: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 33: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Transformative

Important

Specialists Versalists

Page 34: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Important Transformative

Value of Contribution

Page 35: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Specialist Versalist

Versatility of Performance

Page 36: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Transformative

Important

Specialists Versalists

Transformative

Important

Specialists Versalists

Network

Help DeskOperators

Anytime Support

EIS Environments

EIS Functional

Portal

Applications

Sys. Security

Security Awareness

Win. AdminsUnix Admins

Facilities Infrastructure

DBAS

Telephone PBX

Tech Liaisons

Technology & Learning Team

Institutional Effectiveness

University Planning

Page 37: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Transformative

Important

Specialists Versalists

Advisory

Consultative

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

Page 38: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

If “Technical Skills No Longer Matter” then

What are the attributes that separate high from low performers?

Page 39: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 40: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Transformative

Important

Specialists Versalists

Advisory

Consultative

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

Page 41: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Transformative

Important

Specialists Versalists

Transformative

Important

Specialists Versalists

Network

Help DeskOperators

Anytime Support

EIS Environments

EIS Functional

Portal

Applications

Sys. Security

Security Awareness

Win. AdminsUnix Admins

Facilities Infrastructure

DBAS

Telephone PBX

Tech Liaisons

Technology & Learning Team

Institutional Effectiveness

University Planning

Page 42: Educause - Technical Skills No Longer Matter

Technical Skills

Page 43: Educause - Technical Skills No Longer Matter

Accountability

Technical Skills

Thoroughness

Project Management

Emotional Intelligence

Developing OthersEmpowering Others

Process Orientation

Enterprise Knowledge

TeamworkProcess Knowledge

InitiativeProblem Solving

Communication

Building Relationships

Change Advocacy

Strategic Planning

Analytical Thinking

Willingness to Learn

Page 44: Educause - Technical Skills No Longer Matter

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

Transformative

Important

Specialists Versalists

Advisory

Consultative

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

CompetenciesAccountabilityInitiativeIS KnowledgeProblem SolvingTeamworkThoroughness

CompetenciesAnalytical ThinkingBusiness Process Knowledge Communicating for ResultsProcess OrientationProject ManagementOpenness to Learning

CompetenciesBusiness Enterprise KnowledgeBuilding RelationshipsDeveloping OthersEmotional IntelligenceEmpowering Others

CompetenciesChange AdvocacyStrategic Planning

Page 45: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Competency LadderCommunication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone.

5. Expert – writes strategic documents; leads discussions (w/ internal & external partners); seeks consensus (w/ business leaders); debates opinions; identifies underlying judgments; resolves conflict; asks probing questions & solicits authoritative perspectives4. Advanced – writes reports to support troubleshooting & problem-solving, debates opinions; brings conflict into the open; solicits expert advice3. Intermediate – conducts discussions; supports troubleshooting & problem-solving; shares info, opinions & judgment; handles conflict; explains context & solicits multiple sources of advice2. Basic – Supports transactional and administrative activities; seeks and shares info; seeks advice1. Being Developed – Supports transactional activities; ask questions

Page 46: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Page 47: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

If “Technical Skills No Longer Matter” then

What is the new basis for organizational credibility that supports performance up the value curve?

Page 48: Educause - Technical Skills No Longer Matter

Copyright 2010, Timothy M. Chester, All Rights Reserved

Specialists

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Advisory

Consultative

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

CompetenciesAccountabilityInitiativeIS KnowledgeProblem SolvingTeamworkThoroughness

CompetenciesAnalytical ThinkingBusiness Process Knowledge Communicating for ResultsProcess OrientationProject ManagementOpenness to Learning

CompetenciesBusiness Enterprise KnowledgeBuilding RelationshipsDeveloping OthersEmotional IntelligenceEmpowering Others

CompetenciesChange AdvocacyStrategic Planning

Transformative

Important

Versalists

Authority

Goodwill

Page 49: Educause - Technical Skills No Longer Matter

Copyright 2010, Timothy M. Chester, All Rights Reserved

Specialists

Valu

e of

Con

trib

utio

n

Versatility of Performance

Thought Leader

Advisory

Consultative

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

CompetenciesAccountabilityInitiativeIS KnowledgeProblem SolvingTeamworkThoroughness

CompetenciesAnalytical ThinkingBusiness Process Knowledge Communicating for ResultsProcess OrientationProject ManagementOpenness to Learning

CompetenciesBusiness Enterprise KnowledgeBuilding RelationshipsDeveloping OthersEmotional IntelligenceEmpowering Others

CompetenciesChange AdvocacyStrategic Planning

Transformative

Important

Versalists

Outcomes

Page 50: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

http://tinyurl.com/tsnlm

Questions & Survey

Page 51: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

Survey Results....Thus Far

Page 52: Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

www.accidentialcio.comwww.techqual.org

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