Top Banner
E-Governance A Password to Economic Growth
30
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: E Governance

E-GovernanceA Password to Economic Growth

Page 2: E Governance

Content

Economic Growth Governance Model Growth of ICT and E-Governance Challenges in E-Governance Maharashtra Perspective

Page 3: E Governance

Economic GrowthRise in GDP

Increase in per capital Income

Increased Productivity

Very well established & maintained Infrastructure

Good governance

Page 4: E Governance

Governance Model

Governance

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Page 5: E Governance

Governance Model

Governance with Barrier

Barriers exist for most citizens

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Barrie

r

Page 6: E Governance

BarriersRules

ProceduresRegulations

Forms

Red TapeInefficiencyCorruption

DelaysIntransparency

AffectedGovernance

CitizensDemocracy

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Barrie

r

Page 7: E Governance

Information and Communication Technology

Can ICT be a change agent to reduce barriers, expand participation and strengthen democracy?

Can ICT be a change agent for achieving economic growth?

Page 8: E Governance

What is E-governance?

E-government is the continuous optimisation of

service delivery, constituency participations and

governance by transforming internal and external

relationships through technology, internet and

New media.(Silubane, 2001)

Page 9: E Governance

E-Governance: Good and Efficient governance through ICT

What does E-Governance seek to achieve Efficiency Transparency Citizens’ participation

Thus contributes to Good governance Trust and Accountability Citizen’s awareness and empowerment Citizen’s welfare Democracy Nation’s economic growth

Page 10: E Governance

Impact of E-Governance

New Opportunity for delivery of services to citizen Provides easy access to government information and

services Reduces the need for large physical infrastructure Allows developing countries to leapfrog

Page 11: E Governance

India can’t be a Developed Country

if It is not e-Governed

Page 12: E Governance

Why?

Page 13: E Governance

Large Population

Page 14: E Governance

Wide Spread Corruption

Page 15: E Governance

Slow & lethargic bureaucracy

Page 16: E Governance

Long decision time

Page 17: E Governance

Challenges

Massive Size- multitude of departments and agencies

Managing Process changes, change management

Rigid Government structures/barriers

Very slow process with long gestation period

Exposed to risk of ever changing priority due to changing Heads of govt depts

Skepticism from citizens due to delay in getting widespread tangible benefits

Localization

Costs

Technology is least of the problems

Page 18: E Governance

RAILWAYS

Page 19: E Governance

BANKS

Page 20: E Governance

20

35

40 5

e-Governance:Components of Success

% Luck

%Change Mgmt.

%Business Process Reengineering

%Technology

Page 21: E Governance

Factors for successful E-governance

Political will and top management support Appropriate Cyber laws – e-transactions, dispute handling, Business processes re-engineering Reduction of decision making layers Security and privacy Involvement of Staff and Stake-holders from concept to

implementation Change management Private-public partnership- appropriate revenue model Common standards and infrastructure Indian Languages Training and Motivation

Page 22: E Governance

Stages of E-Governance

Phase I: Publish – using ICT to expand access to government information

Phase II:Interact – using ICT for two-way communication between citizens and government

Phase III: Transact – enabling citizens to do transactions on-line

(Center for Democracy and Technology,2002)

Page 23: E Governance

APPLICATIONS P.S. Automation

Record keeping Interlinking Process re-engineering Online FIR

Traffic Challan Process Traffic lights & control room (Tokyo example) Linking with RTO office Vehicle thefts (RFID, GPS), database of lost and recovered vehicles

Verifications Arms License Passport Govt. jobs Army recruitment Household servant’s credentials

Investigations Case tracking ( from FIR to conviction till SC) Inventory Management (of maal mukadmati)

Page 24: E Governance

Contd…

Communications CUG Triband phone Video Conferencing (G2G & evidence) Vehicle tracking Biometric devices

Crime data Management Data Warehouse Business Intelligence Softwares Mugshot & fingerprint database Handheld online devices & online matching

Page 25: E Governance

Maharashtra Perspective

Page 26: E Governance

Background Massive State Government machinery

16 Lakh Employees 35 districts 300 urban local bodies 400 Taluka 30000 village panchayats

Multi-tier governments Old legacy

Page 27: E Governance

Maharashtra IT policy

Empowerment through Connectivity

Anytime, Anywhere, Anyhow services

Mission Statement

Objective

Page 28: E Governance

Approach Start small, deliver value, scale fast Earliest application are the ones that provide maximum visible

benefit Business Process Re engineering examined instead of mere

automation of existing manual process Outsourcing the entire IT infrastructure to service the requirements

relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface

Service levels for fail safe operations against payment for the services either from the Citizens for the front end or by government institution for the back end

Page 29: E Governance

Citizen Service/Correspondence/eCommerce

Citizen Service: The best channel for each citizen

Integrated Citizen Facilitation Centeritizen Facilitation Center

Internet Mail

Integrated Backend Content Delivery

ServiceProviders

Suppliers & Partners

E-Mail KioskskCounter Call Center

Page 30: E Governance

Criticizers are our Friends !!!