E- governance

Presented by Julian Sequeira

MBA(HCS) Sem 204/08/2023 E- governance 1

Contents•Definition•Components•Tools•Strategies•Advantages•Challenges•Remedies•Will it bring change in country like India

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E- GOVERNANCE

DefinitionIt is ELECTRONIC GOVERNANCE.It is the use of a range of modern information and Communication technologies such as internet, local area networks, mobiles etc by government to improve effectiveness, efficiency, service delivery and to promote democracy.

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E- GOVERNANCE

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E- GOVERNANCE

1. G2C Government and citizens 2. G2B Government and Business

3. G2G Inter / Intra Government 4. G2E Management and Employees

( and Vice-Versa )

Components

GIS – Geographic Information SystemESRI - Environmental System Research Institute

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E- GOVERNANCETools

Wherearewe

now?

E- GOVERNANCE

How will we integrate technological & organisational change?

Wheredo we want to go?

Integrating Technology into Governance

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Strategy

E- GOVERNANCE

Unit 2 / Function 2

Unit 3/ Function 3

Unit 4 / Function 4

Unit 1 / Function 1

Initial Start Phase: Moving Away from Function-based Organization

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E- GOVERNANCEWhich Way to Go—Transition Phase: Defining Core Processes

Unit 1 / Function 1

Unit 2 / Function 2

Unit 3 / Function 3

Unit 4 / Function 4

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E- GOVERNANCEDesired Result—Final Phase: Process & Communication- based Organization

Unit 2 / Function 2

Unit 3/ Function 3

Unit 4 / Function 4

Unit 1 / Function 1

Core Process 1

Core Process 2

Core Process 3

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E- GOVERNANCE

End Users in Line - Citizen- Employee- Business- Other depts

Data bank &Transactions

Dept 1

Dept 2

Dept3

Queries, Requests

End User On Line

- Citizens- Employee- Business- Other Govt. Departs

- Civil Societies

Req, views,

comments

Integrated Data bank & Transactions by Govt & end users

Transformation to e-Governance: From “in line” to “on line”

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• Increased transparency• Reduced corruption• Higher penetration due to automation• Increased efficiency due to connectivity• Tickets and fines• Tourism and culture• E-polling Tax filing• E-voting• Vehicle registration• Transaction• Information

E- GOVERNANCE

The Dawn of the Next Generation

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• Lack of Realistic Needs Analysis • Unwillingness to redefine rules, and procedures • Misconception about Information transparency • Lack of Inter / Intra departmental collaboration for horizontal

& vertical information sharing• Security Threats & Legal Issues• Lack of optimal utilization of Infrastructure • Problem of sustainability of change • IT enabled solutions may not be affordable for all• Fear of Digital Divide

E- GOVERNANCEChallenges

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• Have a Vision of aligning IT with Business Strategies to meet e-Governance objectives

• Preparation strategic long term action plan, and prepare road map by setting priorities

• Systematic Approach to Requirements Analysis • Build Project Management teams with top down approach for

Monitoring & Control of progress) • In each domain of business activities, adhere to Quality

Conformance requirements around efficiency and effectiveness in Indian context

• Have a mechanism to measure performance, and ways for continual improvement

E- GOVERNANCERemedies'

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E- GOVERNANCEState Project Ease of Use Total

Assam 10 10 10 10 10 8.9WB Land Records – Hoogli 9 7 9 10 9 7.6WB Tele-Medicine Midnapore 10 9 10 10 10 8.8WB Gram Panchayat Kanaipur 10 7 9 9 9 8.6

WB 8 10 10 5 10 8Sikkim CIC – Temi 10 9 10 8 10 8.9Sikkim Land Records – Namchi 10 8 10 10 10 8.1AP Rural e-seva – West Godavari 10 8 10 10 9 8.9Delhi Transport – IP Estate 10 8 10 10 8 8.1

HP 9 9 9 10 8 8.2HP Land Records – Suni 9 8 9 5 9 7.6Punjab Suvidha – Kapurthala 10 8 10 9 9 8.9Punjab Property Registration – Sang 9 8 9 10 4 7.4Punjab Transport – Ropar 10 9 9 10 7 7.7Center IT in Judiciary – NIC 10 9 10 10 9 8.9Center Customs – NIC 8 8 9 10 6 7.6

Average 9.5 8.4 9.6 9.1 8.6 8.3

Simplicity of procedure

Time Savings compared to

manual

Affordable cost of service

Reduction in Corruption

Rajiv Gandhi Computer Literacy Program

Computer Literacy and Training Program

Property Registration – Simla rural

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Before After

Elephants carrying voting machine Electronic voting machine

E- GOVERNANCE

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E- GOVERNANCE

SKILLSVISION MOTIVATION RESOURCES ACTION PLAN CHANGE

SKILLS MOTIVATION ACTION PLANRESOURCES CONFUSION

VISION MOTIVATION ACTION PLANRESOURCES ANXIETY

VISION SKILLS ACTION PLANRESOURCES GRADUALCHANGE

FRUSTRATIONVISION SKILLS MOTIVATION ACTION PLAN

VISION SKILLS MOTIVATION RESOURCES FALSESTARTS

In a Nutshell…..

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‘SS

E- GOVERNANCE

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E- GOVERNANCE

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