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Queensland University of Technology CRICOS No. 00213J
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Queensland University of Technology

CRICOS No. 00213J

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Queensland University of Technology

CRICOS No. 00213J

EA@QUT

Presented by:

Joe DascoliIan McDonald

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CRICOS No. 00213Ja university for the worldrealR

The Context

• What is it

• How QUT has approached it?

• Some diagrams

• People and process at the centre

• Questions

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CRICOS No. 000213Ja university for the worldrealR

• EA is as much about the purpose, structure, and functioning of medium and large enterprises as it is about the systems and technologies that support those enterprises

• An Introduction to Enterprise Architecture, Scott A. Bernard

EA - What is it?

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The policy, governance and stewardship around information

The collection of current and planned applications that support the business/ information

requirements - corporate systems, integration EAI, reporting BI, workflow, eCommerce, Portal technologies, CRM tools and technologies

Technology – Oracle database and toolsHosts – Sun/Compaq

Communications - standards Network - Internal & External

Application

Infrastructure

Enterprise Architecture

Information

BusinessThe processes, functions and partnerships/

relationships needed to do business - business functions, management processes

Teaching and learning Student life cycle

Research Community service

Primary data

source

Primary data

repository

Supported by agreed business processes

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CRICOS No. 000213Ja university for the worldrealR

CobIT Framework

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Conceptualizing Complexity

Domain Services

User Agents (Tools, Applications, Portlets, Rich Clients, etc.)

Learning Services Research Services

Administration Services

Common Services

Etc…

Resource Services

Security Services Messaging Services Etc…

Users

Source JISCSource JISC

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CRICOS No. 000213Ja university for the worldrealR

Key Roles for a Future-Proof IT Organisation

IT Leadership

CIO/Office of the CIO

VisioningEffective GovernanceFusing IT/biz strategy

Balancing supply/demandTeam building

Managing change

Business Enhancement/Solutions

32

Relation-ship

manager

1

ProjectmanagementProcesscoordinationQualityassurance

BUs

Vendor Management/Strategic Sourcing

32

Vendormanager

1

ContractmanagementPerformancemanagementESPs

TechnicalAdvancement

Prototyping

Centers ofexcellence

32

Technicalspecialist

1

Centers of Excellence

Supply Side Demand Side

3

ArchitectureDevelopment

Policies

Planning

Security

2

Architect1

Standards

TechnologyTracking

RelationshipManagement

Visioning

BenefitsRealization

Planning

Research &Development

Innovation

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CRICOS No. 00213Ja university for the worldrealR

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CRICOS No. 000213Ja university for the worldrealR

Gartner "Hype Cycle”Gartner "Hype Cycle”

Technology Trigger

Peak of Inflated Expectations

Trough of Disillusionment

Slope of Enlightenment

Plateau of Productivity

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CRICOS No. 00213Ja university for the worldrealR

Plan – Cater for adopting technologies at different stages of maturity

not in usenot in usewatchwatch

planplanpilotpilot

adoptadoptuseuse

experimentexperimentplayplay

focused usefocused useenableenable

broad usebroad useleverageleverage

conceptualiseconceptualisebuildbuild

contributecontributecommercialisecommercialise

sellsellexit researchexit research useuse

RESEARCHRESEARCH

LEARN / TEACHLEARN / TEACH

ADMINISTRATIONADMINISTRATION

ChaoticChaoticSandpitSandpit

HealthyHealthyHothouseHothouse

DisciplinedDisciplinedEngine RoomEngine Room

adoption

transition

maturity

lifecycle

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CRICOS No. 000213Ja university for the worldrealR

Design the Solution – inferred from Design the Solution – inferred from Architectural PrinciplesArchitectural Principles

Profile

Principles

Chaotic SandpitChaotic Sandpit Healthy HothouseHealthy Hothouse Disciplined Engine Disciplined Engine RoomRoom

Stickiness freedom to choose anything; many competing options

fewer "recommended" options competing for predominance

one "approved" solution; focus on enhancing user-friendliness

Accessibility access can be granted to anyone inside or outside of QUT at the discretion of the Responsible Officer1; little assurance of the identity of users

access subject to broad policies, with a reasonable degree of control over establishing and asserting the identity of the people granted access

access monitored and controlled, subject to business rules; level of assurance of identity mandated in policy

Adaptability informal, rapidly-evolving requirements and functionality; many technologies on trial; users free to configure, modify functionality or code

requirements loosely managed; technology adoption loosely planned; configuration, customisation and development efforts are coordinated

requirements formally managed; technology adoption formally managed with an investment/ portfolio management process; modifications, customisation or configuration must be supported with clear business cases

Interoperability desirable but not mandated recommended, wherever possible

mandated

Security and Privacy

low to non-existent as appropriate mandated by policy

1 Responsible Officer – person/role responsible for the solution or system; could be any academic, research or administration staff member, or in some cases students

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CRICOS No. 000213Ja university for the worldrealR

Architecture components

• Business directions – blueprint, high level plans, IT strategy

• IT Governance process– Reviews opportunities– Reviews projects– Reviews contention for scarce resources– Directs effort to Blueprint/business goals and planned outcomes– PMF for project portfolio management

• Connecting the IT leadership community• A change process• Visible planning – roadmaps – for each layer• Review realisation of benefits and intended outcomes

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The policy, governance and stewardship around information = data custodians, data quality groups,

the set of principles

Corporate systems register, associated integration

Roadmaps – component architects/ technology custodians

Application

Infrastructure

Information

BusinessQUT BluePrint, high level plans, IT Strategy, governance process, BSI and process reviews

Teaching and learning Student life cycle

Research Community service

I T Governance

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IT Governance

Vice-Vice-ChancellorChancellor

Vice-Vice-ChancellorChancellor

PRC PRC (Council)(Council)

PRC PRC (Council)(Council)

DVC (TILS)DVC (TILS)DVC (TILS)DVC (TILS)

DirectorDirectorLibraryLibrary

DirectorDirectorLibraryLibrary

Director Director ITSITS

Director Director ITSITS

DirectorTDirectorTALSSALSS

DirectorTDirectorTALSSALSS

VCACVCAC

Web Web Governance Governance

GroupGroup

Web Web Governance Governance

GroupGroup

Physical & Physical & Virtual C’teeVirtual C’teePhysical & Physical &

Virtual C’teeVirtual C’tee

IT Advisory IT Advisory CommitteeCommitteeIT Advisory IT Advisory CommitteeCommittee

Project Project Portfolio Portfolio OfficeOffice

Project Project Portfolio Portfolio OfficeOffice

Federated IT Federated IT LeadersLeaders

Federated IT Federated IT LeadersLeaders

IT IT Consultative Consultative

GroupGroup

IT IT Consultative Consultative

GroupGroup

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CRICOS No. 000213Ja university for the worldrealR

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Vice Chancellor’s Advisory Committee (VCAC)Chair

Physical and Virtual CommitteeMember

Chair

Federated IT Leaders

IT Consultative Group

Laboratory GroupService Desk

Management Group

Chair Chair

Chair

Chair

MemberMember

Member

Vice Chancellor’s Advisory Committee (VCAC)

IT Advisory Committee (ITAC)Chair

Member

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CRICOS No. 000213Ja university for the worldrealR

Vice Chancellor’s Advisory Committee (VCAC)Chair

IT Advisory Committee (ITAC)Chair

Member Chair

Web Governance GroupChair

Member

Project based steering committees and working parties

Chair

Ø Web Information Behaviour Steering Committee

Ø Web Content Management System Steering Committee

Ø Home Site Design Group

Ø Web Governance Framework WorkingParty

Web Site Co-ordinators Group(proposed Oct 2005)

Chair

Member

Physical and Virtual CommitteeMember

Chair

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CRICOS No. 000213Ja university for the worldrealR

Vice Chancellor’s Advisory Committee (VCAC)Chair

Physical and Virtual CommitteeMember

Chair

IT Advisory Committee (ITAC)Chair

Member MemberChair

Priority SettingSub-committee

Chair

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CRICOS No. 000213Ja university for the worldrealR

Vice Chancellor’s Advisory Committee (VCAC)Chair

Physical and Virtual CommitteeMember

Chair

IT Advisory Committee (ITAC)Chair

Member MemberMemberChair

IT Management Team

SOE Management Team

Service Quality Teams

Service Change Management Group

Technical Infrastructure

Development Group Ø EmailØ DiaryØ VirtualØ IT SecurityØ Virus TeamØ Integrated Service

ReliabilityØ Access and IdentityØ Mobile and Off

campus accessØ Internet Access

ServicesØ Smooth Start

ChairChair Chair

Mem

ber

MemberMemberMember

Chair

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CRICOS No. 000213Ja university for the worldrealR

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CRICOS No. 000213Ja university for the worldrealR

Change process

• Change to aspects of current EA thinking is via– Change emerges via major IT projects and emerging technologies

which may impact on various roadmaps– Regular meetings of the individual technical architects who have

ownership of individual roadmaps review detail, impact and opportunity of possible change

– Recommendation will go back to individual service owners regarding support or otherwise for particular options

– Individual roadmap owners are then responsible for embedding agreed change in the next roadmap version

• An example would be the decision to deploy MS Exchange as a substantial piece of the infrastructure baseline and the introduction of its particular technology protocols.

• This approach to EA is probably best described as people-centric with sufficient attention to the traditional detail to enable the organisation to be agile in its approach to change. It is complimented by formal embedding of roles of system and information custodians in the mix of people responsibilities.

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CRICOS No. 000213Ja university for the worldrealR

Governance Framework

IT Vision & Strategy

Enterprise Business

Architecture

ProjectManagementFramework

Enterprise IT Architecture

Operational Implementatio

n & Maintenance

ITIL

AssetManagementPlan (IT)

Enterprise Data Architecture

Support, TILSand ITSPlans

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CRICOS No. 000213Ja university for the worldrealR

+

Architecture Governance & Management

Information Resources

Communication Tools

Transaction Services

En

terp

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Pers

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Security

Network

Enterprise IT Architecture

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CRICOS No. 000213Ja university for the worldrealR

Roadmap Architect:ITRoadmap Corporate Information Systems

2004 2005 2006 2007 2008

Identity & Access Management

(Template 2) QUT Confidential

Blueprint Objective

Electronic Business Services

Data Integration

Personalisation/Customisation

Student System

Interfacing

Integration

Immersive

Finance SystemHR System

QUT Virtual

Research Management SystemFacilities System

1.0 Build our research capacity in selected areas

2.0 Strengthen our reputation for quality teaching and learning and provide one of the best learning environments in Australia

3.0 Strengthen the "real world" positioning in teaching and research through better partnerships across internal and external boundaries 

4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure.

5.0 Develop environments that foster and reward high-quality scholarship and that build a sense of community

Web Based Ontology

Collaboration

Business Intelligence

QUT VirtualBusiness Intelligence

Information Delivery Using Emerging Technologies

Ubiquitous Delivery of Services

Joe Dascoli

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CRICOS No. 000213Ja university for the worldrealR

Roadmap Architect:ITRoadmap Access Management

2004 2005 2006 2007 2008

Credentials Management

Network Access: Wireless, Wired, Remote

(Template 2) QUT Confidential

Blueprint Objective

Federated Authentication / Authorization

Authorization

Principals and Architecture

Monitoring, Logging, Reporting and Auditing

Rationalize / Retire / Replace older technology

Password Alternatives

Reduced Sign-on (was Single Sign-on)

Ease of Access

Anywhere and Device / Authorization

Current and Compliant

Security and Privacy

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CRICOS No. 000213Ja university for the worldrealR

Roadmap Architect:ITRoadmap Security

1,2,3,4,5

1,2,3,4,5

1,2,3,4,5

2004 2005 2006 2007 2008

Network Intrusion Prevention

Senior Staff Awareness

Change Management Procedures Template

Update Firewall Hardware

QUT Confidential

Barry Lynam

Status: Working Hypothesis

Blueprint Objective

Technology – Effective Tools

Security Event Mgt/Event CorrelationPolicy Compliance Software

QUT Certificate Authority Update

Staff On-line awareness trainingImproved Student awareness

Risk Assessments

People – High Awareness

Operations – Policy and ProcedureRisk Assessments Risk Assessments

Wireless Access point Detection

Supporting the Governance Process

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CRICOS No. 000213Ja university for the worldrealR

Roadmap Architect:ITRoadmap QUT Network

4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure

2005 2006 2007 2008 2009

QUT Confidential

Peter Kurtz

Status: Working Hypothesis

Blueprint Objective

30% WirelessCoverage

85% WirelessCoverage

70% WirelessCoverage

45% WirelessCoverage

55% WirelessCoverage

33% NetworkRefresh (100M)

66% NetworkRefresh (100M)

100% NetworkRefresh (100M)

Next 3 year Refresh Cycle

66% NetworkRefresh (1G)

WAN Upgrade - Inter-Campus Fibre links

Upgrade Campus Routers at GP, KG, CA, CB

Central Hosts Upgrade (1G)

Faculty and Divisional Building Network Link Redundancy

Next 3 year refresh cycle

UpgradeCampus Link Capacity (10G)

Implement IP Subnet Renumbering Plan

Investigate network authentication (802.1x)

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CRICOS No. 000213Ja university for the worldrealR

Roadmap Architect:

QUT Confidential

2005

ITRoadmap

2006 2007 2008 2009

Storage and Data ManagementGreg Palmer

Status: Working Hypothesis

Storage Refresh and Expand

Link KG and GP storage facilities with Muxes

Backup Hardware Refresh and Expand

Link KG and GP SANs

Data Replication

Backup to Disk

Tape Libraries into Storage Area Network

Inter Campus SAN based Backup

4Gb/sec SAN 10Gb/sec SANiSCSI

4 July 2005

Review of Backup/Recovery Solution

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Queensland University of Technology

CRICOS No. 000213J

Message in a BottleMessaging Roadmap

2004 2005 2006

Status: working hypothesis

Owner: Terry Smith

backend

Desktop

Mobile

Move from Steltor to Oracle Corporate Time

Move from Eudora to Outlook

Oracle Corporate Time v9

Investigate PDA-to- Outlook Sync

Investigate and Implement Instant Messaging

Outlook enabled for email and diary

Implement PDA-to- Outlook Sync

Investigate and Implement SMS Fax in Oracle

Corporate Time Implementation

Voice over IP and voicemail implementation

Outlook enabled for email, diary fax, instant message, and voicemail

Student to Lecturer SMS via Web

Combined Electronic

Communication Technology

Strategic Objective

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

En

terprise D

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Security

Information Resources

Pers

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Directory Services

Authentication

QUT Access

TRS/Account Provisioning

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

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Security

Information Resources

Pers

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Desktop SOE

QUT Virtual

Student Laboratory SOE

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

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Security

Information ResourcesP

ers

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Teaching Resources

Library Resources

Knowledge Management

Corporate Reporting

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

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terprise D

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Security

Information Resources

Pers

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Student Information

Work Flow

Online Learning and Teaching

Research Information

Human Resource processing

Financial Information

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

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terprise D

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Security

Information Resources

Pers

on

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Email

Video Conferencing

Access Grid

Fax

Diary

Telephony (fixed & mobile)

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

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Information ResourcesP

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Enterprise Services Systems (Central Host)

Storage Network

Backup Management

IT Facilities Management

Disaster Recovery

Network

Enterprise IT Architecture

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Communication Tools

Transaction Services

En

terprise D

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Queensland University of Technology

CRICOS No. 000213J

Architecture Governance & Management

Enterprise IT Architecture

Communication Tools

Transaction Services

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terprise D

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Security

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Pers

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Network Security

Desktop Configuration

Virus Management

Patch Management

Server Configuration

Network

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CRICOS No. 000213Ja university for the worldrealR

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Architecture Governance & Management

Information Resources

Communication Tools

Transaction Services

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Enterprise IT Architecture

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CRICOS No. 000213Ja university for the worldrealR

Does it work?

• Strengths – – Ownership by CIO– Commitment of people to individual layers of the framework– Lightweight approach and minimal bureaucracy– High level description that can be informed by emerging best

practice– Accountability across organisation– No particular deep level organisational structure that can provide

impediments to progress– Accommodates best-of-breed approach to IT

• Weaknesses – – At times has to be reactive– Requires appropriately skilled individuals to make model work

effectively

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CRICOS No. 000213Ja university for the worldrealR

CIO Comments

• "QUT's institutional strategy at the highest level (the QUT Blueprint) mentions as one of five objectives the need to "integrate technology into our teaching, research, business/support functions and infrastructure".  The Information Technology Strategy 2007-2011 in support of this objective indicates our intention that we will be confirming an explicit enterprise architecture and processes for its use as a governance tool, and providing for its annual review and refresh." 

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CRICOS No. 000213Ja university for the worldrealR

CIO Comments

• Further ... "this will be measured by the use of the enterprise architecture in QUT's IT governance processes.

• That this is a leading strategy for the next few years is unsurprising.  Our information technology environment has grown more complex by the year, and the need to be explicit about our framework for development, and our conceptual design for our systems, services and technology is greater than ever“.

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Questions ?