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DIRECTOR Services Our Products Are Only The Beginning Dow Liquid Separations
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Dow Liquid DIRECTOR Services Separations Our … Products Are Only The Beginning Dow ... ion exchange resins have long-standing reputa- ... CADIX evaluation program for ion exchange

Apr 26, 2018

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Page 1: Dow Liquid DIRECTOR Services Separations Our … Products Are Only The Beginning Dow ... ion exchange resins have long-standing reputa- ... CADIX evaluation program for ion exchange

DIRECTOR ServicesOur Products Are Only The Beginning

DowLiquidSeparations

Page 2: Dow Liquid DIRECTOR Services Separations Our … Products Are Only The Beginning Dow ... ion exchange resins have long-standing reputa- ... CADIX evaluation program for ion exchange

Customer

Operating Feedback

Product Innovations

DowLiquid

SeparationsDirector Services

*Trademark of The Dow Chemical Company**Service Mark of The Dow Chemical Company

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FILMTEC® membrane elements and DOWEX*ion exchange resins have long-standing reputa-tions for high performance, quality, durability,and long-term economy. But, we recognize thattop quality products alone won’t ensure yourcomplete satisfaction with your water treatmentsystem. That’s why Dow Liquid Separationsoffers you DIRECTOR** water treatment serv-ices, a complete range of after-the-sale support.

Mutual information sharing is a criticalcomponent of any successful service andsupport relationship. DIRECTOR services take advantage of this two-way flow of direction to respond to your support needswith vital information, sound recommenda-tions, and the ongoing guidance you requireto ensure optimum system performance. Byusing DIRECTOR services, you will also beproviding direction to us about the challenges you face, so we can direct our resources better to develop the solutions you need.

DIRECTOR services place our extensive liquid separations knowledge and experienceat your disposal so you don’t have to faceunexpected system problems alone. And, they can lighten the burden of system start-up,staff training, as well as ongoing operationand maintenance.

DIRECTOR services include membrane ele-ment analysis, ion exchange resin analysis,technical field support, training programs, andcomprehensive overall service and support.

Because DIRECTOR services are designed tofurther assure successful application of ourproducts, they complement the unsurpassedwarranty for FILMTEC membrane elementsand the certified analysis that is available fromDow for each shipment of DOWEX ionexchange resins.

FILMTEC membranes are manufactured by FilmTec Corporation,a wholly owned subsidiary of The Dow Chemical Company.

Mutual information sharing helps you avoid and solve operating problems and helps us develop newsolutions for emerging needs.

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Best of all, DIRECTOR services are availableto Dow customers under an affordable feestructure designed to deliver maximum valueto you.

The introduction of DIRECTOR services isfurther proof that Dow is committing thepeople, products, and know-how necessary to make your water treatment system easier tolive with throughout its service life.

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Three-Year ProratedLimited Warranty for

FILMTEC ElementsBecause of the quality and performance ofFILMTEC elements, these products are backedwith a one year materials and workmanshiplimited warranty and an unmatched three-yearprorated limited performance warranty on theelement itself. This limited performance war-ranty underscores our commitment to qualityservice and to providing convenience to ourcustomers. In fact, most claims under the war-ranty are resolved within just two weeks.

Under the limited warranty, FilmTecCorporation (or FilmTec) warrants the materi-als, workmanship, and performance of itsspiral wound reverse osmosis elements whenthe elements are installed and operated inaccordance with FilmTec’s recommendeddesign and operating specifications. Coveredunder the warranty are...

• Materials and workmanship.• Initial element performance.• Three-year element performance on a

prorated basis.

The remedy under this warranty is limited torepair or replacement of the elements. A docu-ment detailing the specific conditions of thelimited warranty is available upon request.Please request Form No. 609-35010(In Europe: CH 172-087-E) from the LiquidSeparations office nearest you, listed on theback of this brochure.

Three-year prorated limited warranty for FILMTECelements emphasizes our commitment to qualitycontrol and customer service.

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Element Analysis ServiceThe element analysis service is available to helpidentify the cause of performance problemswith your water treatment system and directyour efforts to optimize system performance.Used to support FilmTec Corporation’s three-year, prorated element warranty and as a ser-vice to customers to troubleshoot non-warrantyelement problems, the element analysis servicecan include a variety of inspection, diagnostic,and testing procedures, including...

• Physical element inspection to determinestructural integrity and detect visible fouling.

• Performance testing under standard testconditions.

• Cleaning treatments and subsequent re-testing of performance to determine optimumcleaning techniques.

• Element autopsy to examine internal elementcondition.

• Oxidative testing to determine the presenceand source of membrane oxidation.

• Electron Spectroscopy for Chemical Analysis(ESCA) or X-ray fluorescence (XRF) testing tofurther identify the source of membraneoxidation.

• Analytical testing including inorganic testingto identify specific metals and silica on themembrane surface and organic testing todetermine Total Organic Carbon (TOC)count.

• Water analysis to identify the specificbreakdown and balance of cations/anions,pH, silica, metals, and TOC counts.

• Flat cell testing, during which performance of membrane sample coupons is comparedto performance of control coupons underspecific test conditions.

Convenient membrane element analysis kits are provided to assist you in submittingelements and supporting system and operat-ing data for analysis. Results from the elementanalysis service are provided in a detailedwritten report along with recommended cor-rective measures. To learn more about thisservice, contact your Liquid Separationsrepresentative or the nearest location listed on the back of this brochure.

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Choose From a Wide Range of Services

Easy-to-use element analysis kits help you submitelements and supporting data for testing.

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Element ReturnProcedures

If it is necessary to return elements to FilmTecfor warranty evaluation, restocking, or foranalytical work, simply contact your FilmTecrepresentative to obtain return authorization. In order to issue element return authorization,we will need to know...

• The element type (model number).• Serial number of each element.• Reason why element return is requested.• Site name, date elements were installed,

system size and array.• Element performance data, including % salt

rejection, pressure, temperature, feed con-centration, % recovery, product flow.

A document outlining our element return andrestocking policies is available for your review.Please request Form No. 609-35020 (InEurope: CH 172-090-E) from the LiquidSeparations office nearest you, listed on theback of this brochure.

The Element Analysis Service includes element autopsy to determine internalelement condition.

Before returning elements for warranty evaluation,restocking, or analytical work, simply contact yourFilmTec representative for return authorization.

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Ion Exchange ResinSample AnalysisTo assist in troubleshooting ion exchange systemproblems and to ensure optimum system perfor-mance is obtained, Dow Liquid Separationsoffers a resin analysis service for all grades ofDOWEX resins.

Under the DIRECTOR service package, resinsamples are subjected to a battery of testsincluding...

• Total Exchange Capacity (TEC) which mea-sures the total number of ion exchange sitesper volume of resin.

• Strong Base (Salt-splitting) Capacity (SSC)which measures strong base sites on anionresins.

• Water Retention Capacity (WRC), a measure-ment of the inherent moisture content of theion exchange resin.

• Organic fouling testing which quantifies theaccumulation of organic material on anionexchange resins.

• Iron fouling testing which measures theamount of iron fouling on the resin.

• Microscopic bead examination which deter-mines the physical integrity of the resin andidentifies contamination in the resin bed.

• Mixed bed kinetic testing to determine thekinetics of anion resin.

Convenient resin analysis kits are provided toassist you in submitting resin samples andsupporting system and operating data for

analysis. Results of analytical tests are com-piled in a complete written report includingphotographs taken during the microscopictesting. To learn more about this analyticalservice and its associated fees, contact yourLiquid Separations representative or the near-est location listed on the back of this brochure.

Ion exchange resins are subjected to a battery oftests to troubleshoot system problems and optimizeperformance. A convenient ion exchange resinanalysis kit is available for submitting resin samplesand supporting data for analysis.

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RO and Ion ExchangeSystem Technical SupportAlthough FILMTEC elements and DOWEX ionexchange resins are critical components in yourwater treatment system, their performance candepend on a number of external factors dictatedby the system configuration and overall operat-ing conditions. Our water treatment experts areavailable to provide complete technical supporton the phone or in the field to ensure that yoursystem design and operating parameters areoptimized to obtain maximum element or resinperformance, productivity, and economy.

Our technical service personnel are availableto provide support at each stage of your pro-ject, including...

• System design.• Element or resin installation.• System start-up.• Element or resin maintenance.• On-site troubleshooting.

We also offer access to advanced engineeringsoftware tools including the ROSA reverseosmosis system analysis program and theCADIX evaluation program for ion exchangeresin regeneration systems.

The ROSA program creates a computermodel of your system so you can evaluate theperformance of FILMTEC elements before youmake a purchase decision. The ROSA pro-gram is constantly updated to incorporate themost current performance data for FILMTECelements.

The CADIX program allows you tocompare the economics of cocurrent andcountercurrent regeneration schemes in yourion exchange system. It also provides anopportunity to identify the specific benefits ofincorporating the UPCORE* countercurrentregeneration system in your system.

On-site support is also available. To learnmore about this service and associated fees,contact your Liquid Separations representative.

The ROSA program allows you to evaluate FILMTECelements in your system before you buy.

*Trademark of The Dow Chemical Company

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Operational TrainingProper employee training can mean thedifference between achieving your systemproductivity and economic targets and failing to meet those goals. As your system comes online, Dow Liquid Separations experts are avail-able to provide complete operational training toyour staff to ensure the proper operation andmaintenance of your system. Available trainingtopics include...

• System start-up and shut-down procedures.• Element inspection.• Resin sampling and inspection.• Element cleaning.

• Resin bed backwashing and regeneration.• System troubleshooting.• Resin handling and disposal.• Storage, handling, and disposal of regener-

ant chemicals.• Monitoring system operation.• Pretreatment recommendations.• Water quality sampling and analysis.

To receive a tailored operational training pro-posal, contact your Liquid Separations represen-tative or the nearest office listed on the back ofthis brochure.

A variety of training classes are available for your staff to ensure propersystem operation and maintenance.

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DIRECTOR Services Are OnlyPart of Our Service Offer

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DIRECTOR Services are just part of the support-ing service capabilities Dow Liquid Separationsoffers you. We make a point of staying in closetouch with our customers, and we make it easyfor you to reach us when you require assistanceor information.

Check Your Order’sStatus At Any TimeYou can check on the status of your order ofFILMTEC elements or DOWEX resins at anytime, anywhere in the world, simply by contact-ing your Liquid Separations customer servicerepresentative. Your representative has immedi-ate access to up-to-the-minute order informationto help you track delivery of your product fromthe time you place your order, to the day itarrives at your system location.

We’re Always On-Call For YouFriendly, responsive service is only a phone, fax or e-mail away through your local LiquidSeparations representative. Your representa-tive’s mission is to ensure that we achieve yourtotal satisfaction with our products and servicesand keep our commitments to you.

Our global Liquid Separations businessorganization places responsibility and author-ity in the hands of the people who work with

you directly. This means they are able to fully-deliver on our promise of quality products,quality services, and the best overall value inseparations technology.

To get in touch with your Dow representative,simply contact the Dow Liquid Separationsoffice nearest you, listed on the back of thisbrochure.

Your Liquid Separations customer servicerepresentative is always on call to work with youdirectly on any operating problems or concerns youmay have.

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Dow Liquid Separations offers a full range ofservices that fully deliver on our promise of qualityproducts and unmatched technical support.

An automated titration unit is used to determine thetotal exchange capacity of ion exchange resins.

Up-to-date Information IsAt Your FingertipsWhether you need information about FILMTECelements, DOWEX ion exchange resins, or ourDIRECTOR services, you’ll get the latest informa-tion fast through our global informationnetwork, including...

• The Internet—Look for information aboutour full range of products and capabilities onthe World Wide Web at www.dow.com/liquidseps and download product data sheetsand other information as you need it.

• Our OEM Network—The world’s leadingwater treatment original equipment manufac-turers (OEMs) specify our elements and resinsin their systems. We supply our OEMs withthe ROSA and CADIX advanced systemanalysis software programs that help them todesign RO and ion exchange systems offer-ing the optimum combination of performance,productivity, and economy.

• Mail, Fax or Phone—Our advancedinquiry handling centers in Midland andAmsterdam, and customer service groupsaround the world, ensure that you receivecomplete information, promptly, and in themanner you prefer.

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Element performance testing is available as part ofthe element analysis service.

The atomic absorption unit measures foulant levels,including calcium and iron levels.

Want To Learn MoreAbout Our Services?At Dow Liquid Separations, we’re committed to your satisfaction. That’s why we’re equallycommitted to offering you the quality serviceyou need as well as the quality products you demand.

To learn more about DIRECTOR services and the other services described in thisbrochure, and to receive literature on ourelement warranty and return policy, pleasecontact your Liquid Separations representativeor the Liquid Separations location nearestyou, listed on the back of this brochure.

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Dow Europe

Dow Information CentreLiquid SeparationsSchurenbergweg 51105 AP Amsterdam ZuidoostP.O. Box 121211100 AC AmsterdamThe NetherlandsTel. +31 20 691 6268Fax +31 20 691 6418

Dow Pacific

Dow Chemical Australia Ltd.Liquid Separations26 Rodborough RoadFrench’s ForestNew South Wales 2086AustraliaTel. 61-2-9776-3226Fax 61-2-9776-3299

Dow Pacific

Dow Chemical Japan Ltd.Liquid SeparationsTennoz Central Tower2-24, Higashikanagawa 2-chomeShinagawa-ku, Tokyo 140JapanTel. (813) 5460 2100Fax (813) 5460 6246

*

Form No. 609-00244-598AMS*Trademark of The Dow Chemical Company CH 172-208-E-598

FilmTec Corporation is a wholly owned subsidiary of The Dow Chemical Company.

NOTICE: No freedom from any patent owned by Seller or others is to be inferred. Becauseuse conditions and applicable laws may differ from one location to another and may changewith time, Customer is responsible for determining whether products and the informationin this document are appropriate for Customer’s use and for ensuring that Customer’sworkplace and disposal practices are in compliance with applicable laws and other gov-ernmental enactments. Seller assumes no obligation or liability for the information in thisdocument. NO WARRANTIES ARE GIVEN; ALL IMPLIED WARRANTIES OF MER-CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLYEXCLUDED.

Published May 1998.

Dow Latin America

Dow Quimica S.A.Liquid SeparationsRua Alexandre Dumas, 1671Sao Paulo - SP- BrazilCEP 04717-903Tel. 55-11-5188 9345Fax 55-11-5188 9919

Dow North America

The Dow Chemical CompanyLiquid SeparationsCustomer Information GroupP.O. Box 1206Midland, MI 48641-1206Tel. 1-800 -447-4369Fax 517-832-1465

Internet

http://www.dow.com/liquidseps

Dow Liquid Separations Offices

®