Donnelley business overview_fnancialservices

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RR Donnelley Financial Services Group

Business Overview

March 14, 2010

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Agenda

• Company Overview

• Financial Services Group Business Lines

• Our Locations

• Segment Share

• Global Capital Markets

• Global Investment Markets

• Global Services

• Global Translation Services

• Global Real Estate Services

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Company Overview

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Global locations 600+

RR Donnelley At-a-Glance

Issued & Pending Technology Patents 800+

Years in operation More than 145 years

Number of full-time employees Nearly 55,000

2009 net sales Nearly $9.9 billion

Manufacturing locations Nearly 160

2010 Fortune 500 rank 240

S&P Rating BBB

Capital investment over the past five yearsMore than $1.8 billion

Over a Century of Integrity

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Fact Sheet

MARKET CAPITALIZATION ($s in Thousands)

RR Donnelley Corporate Overview

Headquarters: 111 South Wacker Drive

Chicago, Illinois 60606-4301 (U.S.A.)

312-326-8000

www.rrdonnelley.com

2009 sales: $11.58 billion

Locations: Worldwide locations, with operations in North America, Latin America,

Europe and Asia (including U.A.E.)

Stock trading symbol (NASD: RRD

Year Founded: 1864

Employees: Nearly 55,000 worldwide

2010 ranking: 240 on the Fortune 500 listing of America’s largest corporations

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Did You Know?

We operate one of Europe’s largest electronic document archives with over 5 billion data items serving 4.5 million retrieval requests per month for a major financial services organization

We are the largest independent payment processor in the UK processing in excess of 300,000 check payments per day

We receive, prepare, scan and process 11 million paper claims each year for NHS Dentistry

We inject over 10% of the business mail into the UK postal system

We have the capacity to process and print over 1.6 billion mail pieces per year

We manage over £100 million of commercial print annually for our customers

We purchase over 25,000 tons of paper per year for our clients We receive, scan and index over 40

million items of documentation per year

We have the capacity to scan and index over 750,000 pages per day

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Certifications

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Growth and Acquisition Timeline

Note: (1) In addition, RRD completed the acquisition of Ad-Plex Rhodes Charlestown facility in August, 2005, Spencer Press in November, 2005, CMCS in December, 2005 and Canadian Bank Note in October, 2006.

May 2003February 2004

June 2005

April 2006December 2005

October 2004Package Logistics

July 2005

Sept 2005Poligrafia

January 2007

May 2007

December 2007

March 2008

January 2009

PROSA

Divestitures Acquisitions(1)

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Scale and Breadth

MARKET CAPITALIZATION ($s in Thousands)

$11.5

$8.3$6.8

$4.0$2.2 $2.1 $2.0 $1.7 $1.5 $1.2 $0.8 $0.8 $0.7

$0.0

$5.0

$10.0

$15.0

Selected printers: 2008E revenue (actual or estimated $ in billions)

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Capital Investment

MARKET CAPITALIZATION ($s in Thousands)

More than $1.8 billion in capital investment over the past five years

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Size and Strength

MARKET CAPITALIZATION ($s in Thousands)

RR Donnelley works with

• 100% of the Fortune 100

• 94% of the Fortune 500

• 85% of the Fortune 1000

RR Donnelley is recognized as a leader in innovation, manufacturing, and production

• More Gold Ink Awards than any other printer

• Named one of “America’s Best Big Companies” by Forbes magazine

• Ranked No. 3 among the most innovative media and entertainment companies by Information Week

• Included in top 100 manufacturing innovators by PC Week

• Ranked 19th among top e-business network innovators by eWeek

• SAS 70 Type I and II Certified

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Client Relationships

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Competitive Offerings

Selected printers: product and service offerings

Company CommercialDirect

MarketingMCR and

Directories BooksForms and

LabelsFinancial

PrintStatement

OutsourcingDocument

BPOPrint

Management

Quebecor WorldQuad GraphicsBrown Printing (Bertelsmann)CenveoToppan PrintingTranscontinentalVertisDeluxe CorpBowne & Co.Dai Nippon PrintingMerrillStandard RegisterConsolidated GraphicsWorkflowDSTWilliams LeaXeroxPitney BowesADPInnerworkings

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Where Service is the Product

CompositionPlatform

PrintCapabilities

GlobalReach

People &Processes

Tools &Technology (VDR, Ez Blue)

DeepExperience Translations

Client First Always!

We create, manage, produce and deliver regulatory, transaction and compliance communications required by the financial services community.

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Integrated Portfolio of Products and Services

Prepare Produce Deliver Process

Color services and prepress

Content conversion for the web

Digital asset management

Composition

Translation services

Facilities management

Direct mail campaigns

Photography

Soft and collaborative proofing

Creative services

Books

Financial print

Catalogs

Commercial print

Digital printing

Direct mail

Directories

Forms

Signage and banners

Labels

HTML Conversion

Magazines

Retail inserts

SEC EDGAR filings

Database and list processing services

Expedited services

International mail andbulk distribution

Fulfillment

Inventory management

Print distribution

Postal affairs

Returns processing/reverse logistics

Business process outsourcing

Custom services

Business communication services

Call centers

Database services

Financial analysis and reporting

Global real estate services

Supply chain management

Sourcing and materials management

Print management

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Books Catalogs Directories Magazines Retail Inserts Office Products

Products and Services

Variably-Imaged Statement Printing

Commercial Printing

Direct MailForms Labels & Label Systems

Financial Printing & Communications

BPO & Document Management

Services

In-Box & Global Turnkey

Solutions

Co- Mailing & Logistics Services

eCommerce Tools PremediaServices

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Product Portfolio

Business Communication

Services

One-to-one Dynamic Documents

Kitting and roll out management

Customer loyalty packages

Product launches and welcome kits

Personalized statements

Invoices

Reminders

Confirmations

Via print

Internet presentment

Mail

e-mail

Fax

CD-ROM

Commercial Print

Presentation folders

Easels

Directories

Calendars

Corporate communications

Point-of-purchase

Media Kits and more

Logistics

Print Logistics

Mail Distribution

Retail Inserts

Newsstand

Co-Palletization

International Mail

Expedited

3rd Party Freight Management

Fulfillment Services

Kitting

Forms

Continuous

Cut sheet

Unit set forms

Large roll forms

Pressure seal

Glued pockets

Bar codes and custom numbering

Card carriers

Labels

Packaging labels

Identification labels

Silk screen decals

Graphic overlays

RFID

Security products

Pharmaceutical labels

Books & Ancillary Products

BookTrack

International Navigator (China and Mexico)

Versioning

PubSelect

Graphics Management

Short-run digital book printing

Financial Print

175 manufacturing plants with 361 presses

Responsible for ~ 50% of United States Postal Service mail

Venue

EZStart® XBRL

EZProxy™

Edgar HTML review solutions

ProFile composition system

Deal management

Unparalled Printing Capacity

Innovation through Technology

Unparalled customer service and market expertise

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Product Portfolio (Cont’d)

Premedia

Creative/Design

Photography

Page production and layout

Color management and matching

Facilities management

Workflow design and deployment

Magazines

Consumer

Business-to-business

Trade

Special interest

City and regional publications

Associations and journals

Sunday magazines

Directories

Electronic directories

High-quality, large-volume, customized variable print and electronic communications for business-to-consumer transactions such as billing statements and checks

Operational documents and marketing materials for local, long distance, Internet and wireless companies

Print Fulfillment Services

Directories

Instruction Manuals

Brochures

Newsletters

Corporate Stationery Programs

Solutionsand Custom Point

Custom web-sites that drive web-to-print services for variably imaged documents

Digital document creation and electronic delivery

Digital Asset Management services

Integrated Print Solutions with CustomPoint

Document repurposing to automate the delivery of on-line documentation

e-mail direct marketing with e-Blast

CustomPoint customization services

Catalogs

Consumer

Business-to-business

Multi-channel advertisers (e.g. web, direct mail catalog, retail)

Response Marketing Services

Self and collated mailers

Envelope packages

Specialty products

Copywriting and design

Data driven customization

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Our Locations

CONFIDENTIAL

Los Angeles

Carson

New Port Beach

Temecula

San Diego

Palo Alto

San Francisco

Salt Lake City

DenverDallas

HoustonNew Orleans

Atlanta

Washington DC

Charlotte

Richmond

Baltimore

Philadelphia

PittsburghCleveland

Raleigh

Chicago

MilwaukeeMinneapolis

Portland

Seattle

Lancaster

MiamiTampa

Sydney

Hobart

TorontoCalgary

Boston

TokyoOsaka-shi

Manila

Beijing

TaipeiShanghai

Chennai

Colombo

Seoul

Dubai

Buenos Aires

Garin

Sao PauloBogota

SantiagoLima

Zurich

London

Paris

FrankfurtLeicester

HuntingtonBolton

Warsaw

Widnes

WorthingEastbourne

Geneva

Vienna

Luxembourg

Milan

MontrealNew York

Moscow

Trivandrum

Columbus

Singapore City

MumbaiNew Delhi

Jakarta

Kuala LumpurBangkok

Hong Kong

PerthBrisbane

Adelaide

Melbourne

Global Locations

MARKET CAPITALIZATION ($s in Thousands)

BPO locationsClient service centers RRD manufacturing facilities

CONFIDENTIAL

World-Wide Conferencing Facilities

MARKET CAPITALIZATION ($s in Thousands)

Domestic InternationalNew Orleans, LA

New York City (Downtown), NY

New York City (Midtown), NY

Newport Beach, CA

Palo Alto, CA

Philadelphia, PA

Pittsburgh, PA

Portland, OR

Raleigh, NC

Richmond, VA

San Diego, CA

San Francisco, CA

Seattle, WA

Tampa, FL

Washington, DC

Aldrans, Austria

Beijing, China

Budaors, Hungary

Buenos Aires, Argentina

Calgary, Canada

Chennai, India

Dubai, United Arab Emirates

Eindhoven, Netherlands

Erembodegem, Belgium

Frankfurt, Germany

Hong Kong, China

Komarom, Hungary

Krakow, Poland

Leudelange, Luxembourg

London, England

Mexico City, Mexico

Milan, Italy

Montreal, Canada

Moscow, Russia

Mumbai, India

New Delhi, India

Paris, France

Rio de Janeiro, Brazil

Santiago, Chile

Sao Paulo, Brazil

Seoul, Korea

Shanghai, China

Singapore

Tokyo, Japan

Toronto, Canada

Warsaw, Poland

Atlanta, GA

Baltimore, MD

Boston, MA

Charlotte, NC

Chicago, IL

Cleveland, OH

Columbus, OH

Dallas, TX

Denver, CO

Houston, TX

Lancaster, PA

Los Angeles, CA (Downtown)

Los Angeles, CA (Century City)

Miami, FL

Minneapolis, MN

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Global Capital Markets

CONFIDENTIAL

Global Capital Markets

Filings and documents for capital raising transactions

• Mergers and acquisitions, initial public offerings, equity and debt offerings, and bankruptcies/reorganizations

Compliance requirements

• Annual reports and form 10-K wraps, EDGAR™ filings with SEC, proxy statements, and all SEC compliance filings

Solutions

• Electronic delivery, notice and access, self-service filing, virtual data rooms, translations and XBRL

Clients include corporations, securities

law firms, private equity firms, and investment banks across the globe

CONFIDENTIAL

Annual Reports

Sun MicrosystemsNike Progressive Colgate Palmolive Humana, Inc.Visa Inc. Macys Inc.CVS Caremark Pfizer UPS Marriott

Limited BrandsWhirlpoolSouthwest Airlines Coca-ColaManpower Amazon Avon XeroxUnisys Fortune BrandsCisco

Interpublic Group MattelPPG Industries Pulte Homes Fifth Third Bancorp Navistar U.S. Steel Corp. Gannett Charles Schwab Lincoln Financial Group Leggett & Platt

Citibank Bank of America Barnes & Noble ExxonMobilVerizonAmerican Express Prudential Pepsico CapitalOneJP Morgan ChaseAltria

Dillard’s AmgenSunTrustMcDonald’s WellpointKimberly ClarkWal-Mart Universal Health Services, Inc. Duke EnergyAlcoa ConEdison

CONFIDENTIAL

Enhanced HTML for Annual Reports and Proxy Statements

CONFIDENTIAL

Notice and Access

Create a custom-branded website to host proxy documents without Issuer IT involvement

CONFIDENTIAL

RR Donnelley XBRL Solution SuiteDelivering options to meet your needs

Full Service Self Service Integrated Solution

Solution description The easiest way to comply with the XBRL mandate. All tagging is completed for you by our XBRL experts. You review. We validate and file.

The efficient way to take XBRL in-house. Access the powerful Crossfire platform and tag your company's financials using the template we've created for you.

Embedded solution for automatic integration of XBRL into GL system.

BFN and DFN XBRL template creation

EDGAR filing

Tag guidance

Single source project management

General ledger integration

Financial report consolidation

Technical application support

Unlimited Unlimited Unlimited

XBRL consulting support

Up to 4 hours Up to 10 hoursImplementation and on-site training

CONFIDENTIAL

NET.Filer

Meeting accelerated filing requirements for forms 3, 4 and 5m forms 8-k, 6-k, 12b-25, correspondence and form D filings

CONFIDENTIAL

Venue Virtual Data Rooms

Venue, our propriety virtual data room, is an intuitive, feature-rich portal for effective document collaboration.

CONFIDENTIAL

Venue: Where Businesses Connect and Collaborate

Investor Relations

Finance

LegalAccounting

Senior Management

RR DonnelleyRR DonnelleyAuditor

InvestmentBankCompany A

Law Firm

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Global Investment Markets

CONFIDENTIAL

Global Investment Markets

Financial printing and fulfillment

• Investor communications

• SEC compliance documents: annual and quarterly reports, proxy statements, EDGAR™ filings, and ember kits

Solutions

• Optimized communications platform, digital and on-demand print, fund fact sheets, fund repository, electronic delivery, shareholder reporting, XBRL and summary prospectus

Clients include investment funds, healthcare

companies, and variable annuities, primarily in the

United States

CONFIDENTIAL

RightContent®

RightContent is the next generation in content sharing technology. It is an online, self-service composition tool which allows you to store and manage information in a central repository so compliance documents can be easily accessed, edited, rendered and tracked.

CONFIDENTIAL

Over 700 prospectuses, SAIs and reports are in implementation today in RightContent

RightContent: Content Management Experience

Over 35 clients currently using our content management products

Currently, there are approximately 750 prospectuses, 65 annual reports, and 1,700 fact sheets being produced by our clients, resulting in the creation of more than 137,000 PDFs by RR Donnelley

These clients are managing over 1200 funds

In 2008, RR Donnelley published close to 3 million pages on our system

Over 14 years experience of providing content management services

CONFIDENTIAL

RightContent: Features

Content Management

Collaborationand Workflow

Publishing Services

Content editing and repurposing

Content libraries

Variable data

Full text search

Table management

Graphics management

Document construction

Project organization

Workflow automation

Commenting

Notifications

Reports

Tracking

Homepage alerts

Scheduling

Automated publishing

Blacklining

Print-ready PDF

Web-ready files

EDGAR files ASCII

HTML

XBRL

Integrated services

CONFIDENTIAL

RightProspectus® Document Repository

Providing the right document and compliance solutions at the right time, every time

Powered by Prospectus Central and featuring a state-of-the-art online platform, RightProspectus is the easiest-to-use pre-sale prospectus delivery and tracking system available.

CONFIDENTIAL

RightProspectus - Benefits

CONFIDENTIAL

RightProspectus - Offerings

CONFIDENTIAL

RightProspectus Processing

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Global Outsourcing

CONFIDENTIAL

Global Outsourcing

Legal/Transaction Processing

ServicesDocument reviewClaims processing

Litigation supportLarge-scale data capture

Correspondence handling services

Credit card/exceptions processing

Sales support services

Research & Analytics

Business information services

Financial analytics

Strategic market research

Financial Management

ServicesFinancial reporting

General accounting services

Industry-specific support services

Portfolio analysisReal estate support services

Treasury management

Creative Communications

Design studio services

Desktop publishing

Financial statement services

Typesetting/composition& publishing services

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Global Outsourcing: Legal Services Offering

Collection

Data Hosting

– Litigation Review

– Virtual Data Rooms

E-discovery

– Culling & Analysis

– Electronic Conversion

Paper Processing (Scanning, Codingand OCR)

Project Management

Litigation Support and Hosting

Contract Databases

Contract Drafting

Contract Playbooks

Contract Review

– Abstractions

– Mark-ups

Records Management

– Consulting

– Remediation

Contract Management Services

Compliance Reviews

Corporate Transactions

– Due Diligence

– Integration

Litigation Review

– Deposition Summaries

– Privilege

– Relevance / Issue Coding

Translations

Document Review Services

Our legal services platform is designed to reduce both the cost and turnaround time of high volume legal processes. Our global footprint provides us with a large pool of talent to draw from and a 24/7 operating platform. We are also capable of scaling quickly and providing “burst” capacity during periods of peak demand.

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Global Outsourcing: Program Highlights (Legal Services)

Global delivery platform

– Offices in major cities across the US, Asia, and Europe

– Offshore operating facilities in India and the Philippines

– Benefits of Global Scale including the ability to establish “local” relationships, the provision of staffing options across onsite and offsite locations, operational scalability and flexibility as well as robust Business Continuity

Scalable and diverse talent pool

– More than 1,500 professionals of various skill sets (lawyers, paralegals, technical, document specialists, etc.)

– Diverse background of professionals enabling unique staffing options

Comprehensive suite of services and technology

– Robust service offering ranging from data hosting and processing to document drafting and review

– Technology and application suite ranges from workflow automation to a variety of data processing and hosting tools

Blue-chip client base

– Top global law firms and in-house legal departments of Fortune 500 companies

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Global Outsourcing: Creating Value for Our Clients

Substantial Cost Savings

– Average of 20% to 40% savings realized

– Creative and aggressive cost models implemented to drive the most beneficial program as compared to current cost structure

– More flexible and scalable operating platforms

Efficiency Gains

– Refocus of our clients’ employees on higher value tasks

– Leverage of RR Donnelley Best Practices and sector specific knowledge/practices

– Resilient Operating Strategies including BCP

Increased Quality

– Scalable and diverse pool of talent

– Comprehensive and client specific training programs

– Robust talent management program

RR Donnelley’s solutions are customized to support the complete requirements of each client. Our teams are committed to and focused on ensuring that we deliver numerous opportunities for enhanced service support and cost efficiencies including but not limited to:

CONFIDENTIAL

Global Real Estate Services

MARKET CAPITALIZATION ($s in Thousands)

Professional support services for the commercial and residential real estate and financial industries

Loan-level detail on large portfolios

Services include:

• Due diligence, underwriting & data validation

• Property inspections & market analysis

• Servicing surveillance

Technology:

• Secure and scalable

• Digital document storage and robust reporting

• Web-enabled

Clients include investment banks, mortgage bankers,

originators and servicers, primarily in the United States.

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Global Translation Services

CONFIDENTIAL

Global Translation Services

Our services include: translation, editing, project management, multilingual desktop publishing. and terminology management

Dedicated and professional project management and customer relations teams in offices worldwide

Experienced with large-scale challenging projects on tight schedules

24/7 coverage across our global service platform

Over 1,000 qualified and skilled in-country linguists providing high quality professional translations; experts in industry specific subject matter

MARKET CAPITALIZATION ($s in Thousands)

CONFIDENTIAL

Translation and Multilingual Communication Services

MARKET CAPITALIZATION ($s in Thousands)

Access to over 1,000 pre-qualified and pre-screened in-country translators

Services include: translation, editing, multilingual desktop publishing, and terminology management

Languages include:

• All western languages, Spanish for all markets,French for all markets, Portuguese for both markets,all Scandinavian languages

• Russian, Greek, Polish, Hungarian, Latvian, Lithuanian, Slovakian

• Bulgarian, Czech, Hebrew, Arabic and Persian  

• Chinese for all markets including Indonesian, Tagalog, Thai, Japanese, Korean, and Hindi