DMAIC Template

Financial Planner (FP)/Broker-Dealer(B/D) Channel Strategy Update & Fee For Service (FFS) Inc. Status Review<Project Name?>
Note : If project is ACFC, please classify it as TCS-GE confidential
<Sponsor Name?>
2. Is data available or easily to generate? Y/N
3. Do you know the BIG BUSINESS Y? Y/N
4. Is the customer willing to provide resources? Y/N
5. Can the project be done in 2-4 months? Y/N
6. Is the project translatable to other Customers / Processes? Y/N
7. Is the project scope within control of the Project Team? Y/N
8. Is there a benefit to stakeholders? Y/N
9. Is there a readily available measurement system or process in place? Y/N
10. Is incremental improvement enough? Y/N
Note : Any negative response must lead to a discussion with your MBB.
Project Selection
understand customer requirements?
Which CTQ(s) will be the primary focus for this project?
Define Step A
Define
<Measurable CTQ?>
Opportunity
In Scope
Define
Measure
Analyze
Improve
Control
Industry/Function:
Charter
Data Collection Plan
Measure Step 3
0
Note: Check if you need segmentation?Is the graphical display indicating multiple processes?If yes, Mention segmentation criteria and show graphs for each segment
0
USL
12
enter
1
(Include Defects Made And Later Fixed)
D=
207
3
752727
5
Short Term Sigma=
Continuous Data Long-Term
Continuous Data Long-Term
Area 1 = 1 – Norm Dist (Z
1
Total Area
( )
(Z
1
1
Area 2
2
n
s
Example:
Area 1 = 1 – Norm Dist (Z
1
Total Area= Area 1 + Area 2 = ( ) + ( )
Yield = 1 – Total Area = 1 – ( )
Sigma
ST
(Z1) = Normal Table Look Up for Z1Norm Dist =
( ) – ( )( ) =USL – xsZ1 = == x 100%
Area 2
2
=
( ) – ( )
( )
=
=
=
*
.
(Convert Business Problem -- Statistical Problem - Statistical goal )
Benchmarking
<Search in PI Tool for any similar projects to benchmark and translate best practices>
<Search for industry wide best practice that can be adopted>
<Contact TCS Center of Excellence team for help>
0
Design of Experiments
Use this Slide only if doing
Design of Experiments
Design of Experiments
LSL
USL
Target
0
Time to implement
5
Budget
4
Complexity
Ravindra Asundi: 5 = Less time to implement 1 = More time to implement
Ravindra Asundi: 5 = Highly Effective 1 = Not Effective
Ravindra Asundi: 5 = Low Intrusion 1 = High Intrusion
Ravindra Asundi: 5 = Low Budget 1 = High Budget
Ravindra Asundi: 5 = Low Complexity 1 = High Complexity
Sheet2
Sheet3
xxxx
yyyy1
yyyy2
Start
Stop
Difference between old and new process value link analysis:
Details on Delay, Waste and NVA steps removed in the new process:
0
0
Sheet1
What is the Key Process Input?
In what ways does the Key Input go wrong?
What is the impact on the Key Output Variables (Customer Requirements) or internal requirements?
How Severe is the effect to the customer?
What causes the Key Input to go wrong?
How often does cause or FM occur?
What are the existing controls and procedures (inspection and test) that prevent either the cause or the Failure Mode? Should include an SOP number.
How well can you detect cause or FM?
What are the actions for reducing the occurrence of the Cause, or improving detection? Should have actions only on high RPN's or easy fixes.
Whose Responsible for the recommended action?
What are the completed actions taken with the recalculated RPN? Be sure to include completion month/year
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
&A
Sheet2
&A
Primary Savings
Other Savings
Step 2
piloting the proposed
Solution before actual
Piloting Results
Piloting Conclusions
0
USL
12
enter
1
(Include Defects Made And Later Fixed)
D=
207
3
752727
5
Short Term Sigma=
Continuous Data Long-Term
Continuous Data Long-Term
Area 1 = 1 – Norm Dist (Z
1
Total Area
( )
(Z
1
1
Area 2
2
n
s
Example:
Area 1 = 1 – Norm Dist (Z
1
Total Area= Area 1 + Area 2 = ( ) + ( )
Yield = 1 – Total Area = 1 – ( )
Sigma
ST
(Z1) = Normal Table Look Up for Z1Norm Dist =
( ) – ( )( ) =USL – xsZ1 = == x 100%
Area 2
2
=
( ) – ( )
( )
=
=
=
*
.
< Control Charts of key metrics >
0
<Put in customer’s overall feedback on project and $ savings>
<Classify savings as described on slide 23>
<Where else can this knowledge be used?>
<Are all stakeholders informed of changes/benefits?>
<Is there a possibility of improving further?>
Control/Response Plan Highlights
Sigma Levels/Improvement
Communication & Translation
Std. Dev (if continuous) OR DPMO (if Discrete)
Z st (Short term Sigma)
Z lt (Long Term, Sigma)
0