Dmaic model

TEAM FORMATION

PROJECT DEFINITION &

The DMAIC

Model

Define Control

Measure ImproveAnalyze

Voice of the Customer

Institutionalization

Breakthrough Stage Strategy Phase Objective

Identification Recognize Identify Key Business

Define Issues

Characterization Measure Understand Current

Analyze Performance Levels

Optimization Improve Achieve Breakthrough

Control Improvement

Institutionalization Standardize Transform How Day-to

Integrate Day Business is Conducted

Bre

akth

rou

gh

Str

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gy

Bla

ck B

elt

Pro

jects

Define

Control

Improve Analyze

Measure

THE DMAIC ALGORITHM

Define the problem and customerrequirements.Measure defect rates and documentthe process in its current incarnation.

Analyze process data and determinethe capability of the process.

Improve the process and removedefect causes.

Control process performance andensure that defects do not recur.

PROJECT OF :BirdsNestPROJECT OF :BirdsNest

Project on:Project on:

Projects Begin with aDetailed Assessment of Customer

Needs

DEFINE:

A. Identify project CTQs: what the customer thinks is essential.

B. The Team Charter represents the business case for the project.

C. Define and build a process map that relates measurable

internal processes to customer needs.

These will now be addressed in greater detail