Disaster Recovery with OnState and Google Apps

OnState CommunicationsOn-Demand, Business Presence

Communication Solutions

“Deploying Google Apps and OnStatefor

Disaster Recovery and Workforce Virtualization”

+1.617.934.0381+1.866.532.5036GTalk: [email protected]

Company Background

• Headquartered in Burlington, Massachusetts

• Founded in 2006

• Current partner relationships with various cloud and application providers: Google, Salesforce.com, Skype, Verizon, Bandwidth.com, L3, IntelPeer, COLT, Counter-Path, Polycom, Digium/Asterisk.

Business is based on a series of conversations. Success is based on connecting the right people at the right time.

•Our Business PresenceTM intelligence converts traditional networks and Internet-based solutions into virtual customer collaboration networks.

•We find the right people and connect them in real-time to customers across a plurality of networks and modalities.

•We reduce TCO by 50% – 70%. We remove the requirement for hardware or equipment installation or upgrades. Implementation is in minutes, not months.

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Company Purpose

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Service OfferingsOnState composes applications by creating and modifying business and routing rules that act on Business Presence data. These are offered as packaged and custom solutions:

•Virtual Contact Center - Voice, Video, Reporting• Call Recording• Live Chat• Outbound auto dialing campaigns

•Virtual PBX

•Virtual Workforce - Remote/Mobile/Telecommuting

•Communications Disaster Recovery

Premise-based architecture:o Hardware-centric modelo Lots of cost and complexityo Locked in a voice-only world

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Google and OnState SaaS

Gone Google, Unified Collaboration

Team/Group Presence, voice, and chat/IM

Video

Email

FaxVoicemail

Chat

Docs

OnState AnyWhere can serve as a container for a variety of business applications:• Salesforce.com• Google Talk• Interactive Screenshare

In addition users have access to a variety of elements:• Conversation History• Customer Service Stats – calls in queue, service levels, users logged-in, etc.• Personal Queue – conversations can be queued for a specific user, in addition to skilled calls• Conversation Info – complete details on the current conversation, including caller data and links to CRM or other records.

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OnState User Portal

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Google Apps IntegrationModern Tools Replace 3rd-party Add-ons for Compliance, Reporting, Performance Mgt

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Voice, Chat, Video Recordings Stored as Collaborative Docs

Reporting via Google Data APIs,Collaborative Spreadsheets 8

Go Completely Google...

Or Combine With Existing Solutions

Unified Voice/Video/Chat Options

CounterPath Bria Skype

OnState Business Presence Indicators

And Add Full Mobility

Make sure your traveling employees can always be reached by customers and prospects.

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PollWhat is your disaster recovery solution?

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Example of DR Until Now

Lots of Hardware = Lots of $$$

OnState DR with GoogleEmployees can use Google Apps and OnState from anywhere Internet is reachable

Employees can use any device with

OnState: Google, Skype, Mobile, SIP, PSTN, and existing

telephony equip

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PollDoes you company currently support virtual workers?

Workforce VirtualizationOnState manages sessions over a variety of networks for

ultimate scale and economics

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Teleworkers/telecommuters – slash expenses and improve employee retention with home-based workers Mobile employees – increase productivity and boost customer satisfaction by connecting customers with on-the-go sales professionals and field service personnel Outsourcing/offshoring – stay focused on core business competencies and cut costs by outsourcing or offshoring call center functions Business continuity – prevent revenue loss by maintaining normal business communications during emergency office closings

Workforce Virtualization

Three Year TCO $

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Get OnState DR with Google Apps -

$9.95/user-month*

Get OnState DR with Google Apps -

$9.95/user-month*

Cost Comparison

*see http://www.onstate.com/google-disaster-recovery for full info *see http://www.onstate.com/google-disaster-recovery for full info

OnState Communications• First true SaaS call center and PBX offering that uses

Business Presence to monitor workforce availability so customers are connected to the right employee at the right time, business continuity and workforce virtualization are inherent

• Go Google, or use existing telephony equipment, along with SIP, Google, and Skype

• Low price and TCO, with deployment in minutes

Request a Free Trial at:

http://www.onstate.com/trial+1.617.934.0381