Disaster Communications and Operations Management (DCOMS)

Disaster Communications and Operations Management Solution

What Are Digital Communities?

• Communities implementing eGovernment services using innovative technologies to enhance safety and security, citizen satisfaction, and business services.

• Opportunities offered by technology include an integrated standards based infrastructure for government services, delivered through both wired and wireless broadband.

• Focus is on providing wireless connectivity and mobilized applications and services to the communities.

What Are Digital Communities?

Citizen Satisfaction

Economic well being Education, Healthcare Access & Convenience

Digital Divide

Access to technology Education Employability Bridge the digital divide

Safety & Security

Interoperability Faster response rate Sharing of information Efficient communication

Economic Vitality

Attract new business Enhance productivity Global competitiveness

Government Efficiency

Improve service Revenue opportunities Efficient operations

Connectivity Drivers AND Benefits

Digital Communities Solutions Framework

Intel’s Role in the Digital Community

Networking Networking Infrastructure Infrastructure

& Service& Service

IntelIntelTechnologyTechnology

+ OEM+ OEM

End to End Solution Development

ApplicationsApplications& Services& Services

Strategy & Solution Development

Ecosystem

AcceleratingAdoption

Planning &Productizing

Selected Deployments

IntegrationIntegration

ESRI

The Wireless City

A Report on Mobile & Broadband Wireless Computing for the City of Westminster

d-NRW

Rio RanchoNew Mexico

"The City of Vision"

Colorado Springs, CO

…moving toward mobilized services

Westminster, UK

Cleveland, OH

Philadelphia

Mangaratiba, Brazil

Jerusalem

Taipei

Digital Communities POCs

Monaco

Gyor, Hungary

Digital Communities Engagements

Putrajaya

Italy

Spain

Sydney, Australia

Sweden

Kaohsiung

Austria

Poland

Berlin

Indonesia

Portland, OR

Osaka, Japan

S. Korea

Düsseldorf, Germany

Corpus Christi, TX

Georgia

Toronto

Seattle, WA

Chicago, IL

Virginia Beach

Miami, FL

Tampa, FL

Los Angeles, CA

Rhode Island

Digital Communities Worldwide

Market Opportunity

Proven Need

"We learned during Katrina and Rita that secure, reliable communications are a vital component of any recovery

plan."

The Honorable Judge Robert EckelsCounty Judge, Harris County Texas

Market Opportunity

Key Agencies to Target

Exponential Growth

• Local government spend on mobile and wireless hardware to rise from $802M in 2005 to $8.6B in 2010 globally.

• Systems Software/Hardware:$.012B in 2005 to $1.3B (2010), overtaking systems hardware which will stand at $1.1B by 2010.

• IDC projects Software-as-a-Service to grow at 21% annually for the next five years, reaching nearly $11 Billion by 2009.

Jupiter Research January 2006

Disaster Communications and Operations Management Solution

Provide

Communities Are Asking For…

Share best practicesfrom communities and

industry partners

Education

Single point of contactwww.govtech.net/digitalcommunities

Proven solution

Field mobile service Field mobile service solutionssolutions

Deliver

Focus

Digital Community Solution Starter KitNetwork

CommunicationTo the Edge

Device Solution

Integration

The Current System is Incomplete

Source: Harris County Disaster Planning Office Post Katrina and Rita

The need for a simple end-to-end communication solution was evident in recent events:• Harris County did not know what volunteers / supplies were coming (or when)

• Existing Wi-Fi was overloaded in public areas

• Harris County officials used a telephone tree during Katrina

– The Internet exists but is unusable without tools to make it useful for the situation

• The Red Cross used a paper-based system for gathering information

– There were 20-30,000 pieces of paper collected

• 110,000 local volunteers participated in the Katrina and Rita efforts

There is a big void for volunteers and impacted residents• No clear, common operating picture (COP) exists during

emergency response and recovery for volunteers and citizens

• No sustainable solution exists for data collection, and information dissemination to volunteers and citizens

• There are limited tools in place today for information dissemination:

– Mass Media

– Static Websites

– Proprietary or closed systems

And Disasters are Growing Every Year

The scale of disruption and damage caused by Hurricane Katrina and Hurricane Rita were unprecedented

• Rita required the largest evacuation in U.S. history

• Katrina displaced over 1.1 Million people

• 220,000 disaster relief workers participated across the U.S.

• Katrina relief is estimated to exceed $2 Billion

• No automation in place causing massive delays/errors during ---registration process

What Do Cities Need?

• Interoperable Communications that link first responders, agency staff, citizens, volunteers and others

– Redundancy that allows communications despite extensive damage to facilities, equipment and infrastructure

– The ability to immediately re-establish disaster-site communications

– Flexibility to adapt the rapidly changing situations and scale when required

• Rock-solid reliability and trustworthy support

– Pre-configured solutions that combine needed capabilities into a comprehensive end-to-end solution

– Affordability and the ability to rapidly scale capabilities

– The ability to cross geographical boundaries to integrate displaced residents and remote volunteers with no barriers

A Best in Class, End-To-End Solution

To meet this need, the Digital Communities Partners have combined forces to offer a Best In

Class, end to end solution for governments to better serve their citizens in a time of Disaster.

To meet this need, the Digital Communities Partners have combined forces to offer a Best In

Class, end to end solution for governments to better serve their citizens in a time of Disaster.

Proven technologies, best practices, and deep experienceProven technologies, best practices, and deep experience

DCOMS Starter Kit

• A proven, best of breed solution from partners you trust

– Partners like:

Intel, Cisco, Simdesk, Pacstar, iPass, HP

– Selected GSA solutions

– Single channel contact

• Standards-Based

– Open, flexible architecture

– Complements existing solutions

• Scalable: as need and budget dictates

– Toolkit includes

Hardware and peripherals from HP and Pacstar

Simdesk on-demand services

iPass software

Cisco Outdoor Wireless Network

Whitepapers, case studies

DCOMS Coverage

*

DCOMS delivers on-site, near-site and

far-site communications

and collaboration.

DCOMS delivers on-site, near-site and

far-site communications

and collaboration.

Ease Of Acquisition and Deployment

The DCOM Solution is:The DCOM Solution is:

…Comprised of the best combination of infrastructure, hardware, software and services to provide a complete solution.

…Comprised of the best combination of infrastructure, hardware, software and services to provide a complete solution.

…Easily configured to meet the specifications of any size city. From a rural community concerned about flooding disasters to a large metropolis bracing for terrorism, the DCOM Solution can be put together to suit your city's unique needs.

…Easily configured to meet the specifications of any size city. From a rural community concerned about flooding disasters to a large metropolis bracing for terrorism, the DCOM Solution can be put together to suit your city's unique needs.

…Designed to be easy to acquire and rollout so your city can put it to work immediately.

…Designed to be easy to acquire and rollout so your city can put it to work immediately.

DCOMS Start Kits Deliver Everything An Agency Needs For An Initial Or Pilot ImplementationDCOMS Start Kits Deliver Everything An Agency Needs For An Initial Or Pilot Implementation

Suggested Configurations

The Solution Partners

Simdesk

Simdesk provides a secure and reliable way to rapidly store and share critical data between large groups of people

during disasters, including impacted citizens, volunteers and agency personnel.

Simdesk Solution Statement

Desktop Browser

Mobile

Simdesk provides secure, reliable, on-demand services for desktops, browsers, and phones.

True Anytime, Anywhere Access

What Does Simdesk Provide?

Everyone can have secure access to data, information, and resources anywhere, from any web-enabled device.

Services For Impacted Individuals

Simdesk services begin with a simple and rapid signup process to deliver a suite of integrated services.

Services For Volunteers & Agencies

Plus Advanced Administrative Tools

Communication and Collaboration Tools

Reliable and powerful notification platform

Volunteer administrators and Agencies can quickly and easily create and send messages by email to volunteers and citizens over phone, pager, fax, PDA or email—and instantly verify responses.

Reliable and powerful notification platform

Volunteer administrators and Agencies can quickly and easily create and send messages by email to volunteers and citizens over phone, pager, fax, PDA or email—and instantly verify responses.Broadcast Voicemail

Allows Volunteer administrators and Agencies to activate a voicemail broadcast plan, record and distribute their own voice messages, and send the message on a small or large scale.

Broadcast Voicemail

Allows Volunteer administrators and Agencies to activate a voicemail broadcast plan, record and distribute their own voice messages, and send the message on a small or large scale. Forums

On-line discussion forums open for public use, that will increase knowledge and the sharing of ideas and best practices.

Forums

On-line discussion forums open for public use, that will increase knowledge and the sharing of ideas and best practices.

Volunteer and Citizen Mapping

Graphical Mapping of volunteer contacts using Google maps to locate volunteers and citizens from their last login point.

Volunteer and Citizen Mapping

Graphical Mapping of volunteer contacts using Google maps to locate volunteers and citizens from their last login point.

Screen Shots

Simdesk’s Operating Benefits

• A secure communications platform for fast, certain response from any computer, PDA, or cell phone.

• Immediate registration for secure “digital safe deposit boxes” which are available instantly from anywhere the Internet is accessed.

• Online and offline capability for uncertain network situations.

• A centralized communication service that’s available on each user’s terms from multiple sources.

– Multiple networks

– Multiple devices

– Instant response – for action

Simdesk’s Financial Benefits

• Insurance-based retainer and usage model for lowest total cost

• Rapid scale-out and response on a turnkey basis

• Deployable on a small (10,000 users), medium (100,000 users) or large scale (1,000,000 users) within 24 hours

• Self-serve and/or pre-loaded setup and administration

• Easy to sell with no hardware, infrastructure, or capital cost.

PacStar

PacStar: The tip of the spear in first response

When communication infrastructure collapses

during disasters, the PacStar Interoperable

Emergency Communications System gives first

response teams complete, fast access to standard

communications channels via satellite.

With the PacStar solution, email, VoIP and streaming video are available within 30 minutes for situational awareness and first response communications by up to 92 users.

When communication infrastructure collapses

during disasters, the PacStar Interoperable

Emergency Communications System gives first

response teams complete, fast access to standard

communications channels via satellite.

With the PacStar solution, email, VoIP and streaming video are available within 30 minutes for situational awareness and first response communications by up to 92 users.

The PacStar 5500/3500 Solution

At the core, the PacStar™ 5500 delivers secure voice, data, and video in minutes.

Enclosed in a small, portable, field-hardened case, it supports VoIP with digital and analog phones, wireless LAN for phones and laptops, voice mail, backhaul to satellite, microwave, Ethernet WAN, built-in analog and digital PSTN access. It supports 92 users.

The PacStar ™ 3500 Satellite Mobile Office provides full satellite voice and data connectivity for up to three remote users. It includes satellite modem, laptop computer, phone and VPN firewall.

The 3500 can be plugged into a vehicle cigarette lighter. It can function alone or be net worked via satellite to one or more 5500s at central command stations. It is a small and compact at “carry-on” size.

WAN

iPass

The iPass Solution

The iPass solution provides end users with secure connectivity to a wide variety of networks including 3G, Wi-Fi, Ethernet and dial, all from a single client application….the iPassConnect client.

In the event of a disaster or unexpected interruption in business operations, the iPassConnect client enables end users to establish an Internet connection wherever they’re located, allowing them to communicate and receive information in a timely manner.

The iPass solution provides end users with secure connectivity to a wide variety of networks including 3G, Wi-Fi, Ethernet and dial, all from a single client application….the iPassConnect client.

In the event of a disaster or unexpected interruption in business operations, the iPassConnect client enables end users to establish an Internet connection wherever they’re located, allowing them to communicate and receive information in a timely manner.

Nationwide 3G Connectivity

Nationwide 3G Connectivity

Wi-Fi Connectivity at

the Nation’s Top Airports

Wi-Fi Connectivity at

the Nation’s Top Airports

Wired and Wireless

Broadband Connectivity at Leading Hotels

Wired and Wireless

Broadband Connectivity at Leading Hotels

Wi-Fi Connectivity at Starbucks, McDonald’s,

Kinkos, Borders, Barnes & Noble

and other Popular Locations

Wi-Fi Connectivity at Starbucks, McDonald’s,

Kinkos, Borders, Barnes & Noble

and other Popular Locations

Dial-up at Home or other Location Dial-up at Home

or other Location

iPass - Connectivity

• One user experience for home, office, and on the road

• Wi-Fi, Municipal Wi-Fi, 3G, Ethernet, dial

• One point of web-based management control

• One comprehensive bill for all remote and mobile users

• Extensible software-based platform that easily extends to new technologies

iPass – Business Continuity Planning

• Need to be virtually in the office where ever they are

• Workers can be productive with iPass when they are displaced outside the disaster zone or affected area

• Multiple access technologies

• It might be a smaller discrete event that drives the immediacy

• No better way to practice business continuity than to use it every day

Disaster

Business Disruption

HP

Breadth of HP Services

• Infrastructure architecture,site survey, & planning

•Fast-start Trial Solution

Infrastructure design

• Infrastructure staging,implementation, & testing

•Billing Integration Services

ConferencesWorkshop

Security & manageability

EducateEducate

ArchitectArchitect

DesignDesign ImplementImplement

SupportSupport

ManageManage

ManagedHotspotService

End-user Technical Support

Mobility Remote Monitoring & Performance Reporting

Mobility Application IT Help Desk

Hardware & software infrastructure support

HP wireless mobility products

• HP Notebooks and Tablet PCs

• Integrated Intel Pro and Broadcom WLAN networking (802.11 b/g)

• Support for Bluetooth WPAN (optional in some models)

• HP ProtectTools security

• Secure Digital slot for removable media (Tablet PC)

Notebook PC platforms for your needs

ULTRA-LIGHT

Ideal versatility

and mobility

The idealtravel

partner

Power tools for the office

—and beyond

Extreme performanc

e and functionalit

y

9400 series 8400 series

HIGH-PERFORMANCE BALANCED MOBILITY

7400 series 6400 series 6300 series

Ultimate widescree

nconnectivi

ty

Ideal productivit

yand

connectivity

Affordable widescree

nmobility

4400 series2400 series

Ideal productivity

and connectivity

Ultimate widescreenconnectivity

Affordable widescreen

mobility

Ideal versatility

and mobility

Tablet PCavailable

The ideal travel

partner

Pocket PCs and Handheld Devices

• Integrated WLAN networking (802.11 a/b/g)

• Support for Bluetooth WPAN

• HP ProtectTools (secure access and data encryption)

• Secure Digital slot for removable media

• Cellular voice/data capabilities (selected models) rx1950

Basic functionality

rx4000 Mobile Media

Value

rx5000 GPS

Navigation

GPS

hx2490 Business

Business Performance &

Security

hx2790Performance

hw6900Messaging

Mail & Messaging

Cisco Systems

Extends the Industry’s #1 Indoor Wifi Solution Outside

Cisco Wireless Mesh Networking Solution

• Easy to deploy

• Easy to maintain

• Easy to manage

• Easy to expand

• Easy to secure

The Industry’s 1st Intelligent Wireless Mesh Solution

• Cost Efficient CAPEX

– Dual-radio Mesh AP balances low-cost with scalability

• Intelligently Reduces OPEX

– Engineered with Ease of Deployment & Management as Top-of-Mind

– Identical Indoor/Outdoor Management

– Centralized configuration, image management

• Self-Configuring, Self-Healing Mesh– Zero-Touch Configuration

– Integrated Interference Detection and Mitigation

– Cisco’s new Adaptive Wireless Path Protocol (AWPP) for fault-tolerant Mesh deployments

• Robust Embedded Security

– AES encrypted links, Embedded 802.11i, integrated IDS and Rogue Mesh blacklisting

• Provides Seamless L3 Mobility– Fast, Secure intra & inter subnet roaming,

maintaining 802.1x security

– Tested at >100Mph

Controller

Cisco’s Award Winning Management Solution

• Identical Management Software and RM Features as Indoor Solution

• SOAP/XML interfaces for NMS integration

• Detailed AP, Radio information including

– Noise and Interference by Channel

– Neighbors lists and RSSI detail

– Link Metrics, PER, Tx/Rx detail

• Link Tests Tools for RAP-to-PAP troubleshooting

• SNR and Noise Floor Histograms

Easy to Deploy, Easy to ManageBest-In-Class Management

Go To Market Program Discussion

What Are We Doing To Help You Sell Solutions?

• Go To Market Program with Government Technology

• Customer Webinars & Roadshows

• Joint Sales Collateral

• Product Support

Sponsored by:Intel, Cisco, Panasonic, Sybase, Nortel, IBM, iPass,Intermec, Accela, Simdesk, AirVisual, HP, Pacstar, Motorola, RIM, CDW-G and Iron Horse Ventures

Sponsored by:Intel, Cisco, Panasonic, Sybase, Nortel, IBM, iPass,Intermec, Accela, Simdesk, AirVisual, HP, Pacstar, Motorola, RIM, CDW-G and Iron Horse Ventures

Program Elements:– Multi-channel demand generation program

– Technology blueprints, whitepapers, case studies, best practices, business case tools….

– Independent forum for vendors and communities to share successes and key learnings.

Program Elements:– Multi-channel demand generation program

– Technology blueprints, whitepapers, case studies, best practices, business case tools….

– Independent forum for vendors and communities to share successes and key learnings.

Digital Communities Initiative

www.govtech.net/digitalcommunitieswww.govtech.net/digitalcommunities

Program Priorities:

• Stakeholder Education

• Demand / Leads Generation

• Accelerating Adoption of Wireless Connectivity and Applications/Services

• Solution Development & Sales

• Showcasing Successes

• Community Development – Destination for State and Local Government to interact with mobile technology vendors

All sponsors metrics exceeded goals

Digital Communities Microsite

Digital Communities Magazine

• Quarterly Supplement to the Government Technologymagazine. Launched 12/06

eNewsletters

• Digital Communities (2x Month)– Delivered to 13,000 (Average)

– 12,483 Opt In

– 369,369 Impressions

• Mobile Market News– 14,657 Opt In

– 357,734 Impressions

• Government Technology International– 19,670 Opt In

– 178,440 Impressions

Each eNewsletter is delivered out to an opt-in base of state and local government executives. Original content and sponsor logos link back to Digital Communities microsite to capture traffic and leads. 2005 sponsors posted custom offerings with logo and link to partner page on the DC Microsite.

How to get involved

• Access the Starter Kit: www.govtech.net/dcomskit

• Become a Digital Communities Solution Starter Kit Reseller

• List of Starter Kit Resellers is published with the Reseller profile

• Password protected

• Self administered listings

• Free to invited and qualified resellers

• Referrals and visibility for Starter Kit Resellers

How to get involved

Log on to:Log on to:www.govtech.net/dcomskit www.govtech.net/dcomskit

1. Register to be a Digital Communities Starter Kit Reseller; fill out online application

2. For Reseller access enter passcode:

dcstarterkit

3. Requests will be approved and qualified resellers published

Joint Collateral

• Joint Collateral Available Soon

– Solution Brochure for Customers

– Selling Guide for Solution Partners

Soft copy available for download at www.govtech.net/dcomskit

• Contact your company’s marketing contact for copies

595959595959

How To Pursue A Sales Lead

Sales Engagement Strategy

• Installed-base

– Provide starter kit option in all quotes

– Provide supporting documents and contact information for partners

• Response For Proposals (RFP)

– Provide starter kit option in all RFPs

– Provide supporting documents and contact information for partners

• New Clients

– Introduce the Digital Communities initiative and provide with starter kit information

– Introduce partners to potential clients

Anatomy of a Deal

• Scenario 1: Cisco ATP Partners find an opportunity/RFP for the Starter Kit Solution

– They go to www.govtech.net/dcomskit to learn more about the solution and send the contact us email to [email protected]

– They follow the engagement rules for each of the other 4 solution providers and contact the companies based on opportunity specifics

– The companies respond within a defined timeframe to support the opportunity (usually 24 hours)

– The combined team works on winning the opportunity

– City/Community still would have contracts with individual vendors/reseller partners

Anatomy of a Deal

• Scenario 2: HP, Pacstar, Intel, Simdesk or iPass Partners find an opportunity

– They pursue the opportunity as usual

– Discuss with customer if they would be interested in an end-to-end video mobility solution provided by best of class vendors

– They go to www.govtech.net/dcomskit to learn more about the solution and send the contact us email to [email protected]

– Or follow the engagement rules for each of the other 4 solution providers and contact the companies based on opportunity specifics

– The companies will make best effort to respond by the next business day to support the opportunity

– The combined team works on winning the opportunity

– City/Community still would have contracts with individual vendors/reseller partners

Anatomy of a Deal

• Scenario 3: Customer comes to www.govtech.net/dcomskit and sends a contact us email for more information

– All 5 solution partners get notified with an email alert

– They identify who has the best relationship, if anyone, with the potential customer

– If one of the solution partners has a relationship then they will take the lead role to follow up, else the partners will identify one of their reseller partners in the region to follow-up

– The companies will make best effort to respond by the next business day to support the opportunity

– The combined team works on winning the opportunity

– City/Community still would have contracts with individual vendors/reseller partners

For More Information

• Detail product information is available at www.govtech.net/dcomskit

– Product Data Sheets

– Solution Selling Guide

– Case Studies

– White Papers

– Channel Training Presentation

Key Contacts

Uzair Dada Intel (925)-270-0290 [email protected]

Todd Young Cisco (919)-392-9356 [email protected]

Jonathan Jones Simdesk (713)-895-3725 [email protected]

Gerry O'Scannlain PacStar (503)-525-2750 [email protected]

Rod Brewster iPass (650)-232-4155 [email protected]

Brad Dupuy HP (281)-927-9347 [email protected]

Thank You