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DevOops: Slashing the “Find-Fix” Cycle The Dangers of Not Knowing Trifectix, Inc. Confidential
35

Dev oops slashing the find-fix cycle

Apr 14, 2017

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Page 1: Dev oops   slashing the find-fix cycle

DevOops:Slashing the “Find-Fix” Cycle

The Dangers of Not Knowing

Trifectix, Inc. Confidential

Page 2: Dev oops   slashing the find-fix cycle

“I DON’T KNOW”

Things you shouldn’t have to say…or hear

Page 3: Dev oops   slashing the find-fix cycle

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

Trifectix, Inc. Confidential

Page 4: Dev oops   slashing the find-fix cycle

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

Trifectix, Inc. Confidential

Page 5: Dev oops   slashing the find-fix cycle

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

Trifectix, Inc. Confidential

Page 6: Dev oops   slashing the find-fix cycle

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

…how the error was introduced in the first place

Trifectix, Inc. Confidential

Page 7: Dev oops   slashing the find-fix cycle

Things you shouldn’t have to say…or hear

“I DON’T KNOW”

…how to fix it

…the source of the error

…why we did not discover it sooner

…how the error was introduced in the first place

…the damage that has already been done

…what else it has damaged (in the process)

Trifectix, Inc. Confidential

Page 8: Dev oops   slashing the find-fix cycle

The Adventures of a Typo

Trifectix, Inc. Confidential

Stealth Error

introduced

Page 9: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Damage to business begins here

Page 10: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Damage to business begins here

? Web application performance problems

? Damage to other Web application

? Outages

? Security holes

Page 11: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Damage to business begins here

Panicked calls begin here

Time Elapsed: days

Page 12: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Time Elapsed: days

Page 13: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

Time Elapsed: days

Page 14: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA

Time Elapsed: days

Page 15: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.

Time Elapsed: days

Page 16: Dev oops   slashing the find-fix cycle

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.Lots and lots of meetings. Time Elapsed: days

Page 17: Dev oops   slashing the find-fix cycle

Find-Fix Cycle: Days!

Trifectix, Inc. Confidential

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit conducted

New Process

Damage to business begins here

Panicked calls begin here

Cancel all social plans/ All hands on deck

Grumbling. Finger pointing

CYA Tedium. Resentment.Meetings.Lots and lots of meetings. And ITIL…

Time Elapsed: daysEffort: Man-days

Web application performance problems Outages Security holes

Page 18: Dev oops   slashing the find-fix cycle

Or… Use Orca Remediation

Slash your Find-Fix cycle to MINUTES

Page 19: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Page 20: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Error discovered

Time Elapsed: minutes

Configuration Compliance Heat Map: At-a-glance drift detection

Page 21: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Time Elapsed: minutes

Configuration Compliance Heat Map: Source of error identified

Page 22: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Time Elapsed: minutes

Page 23: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Time Elapsed: minutes

Page 24: Dev oops   slashing the find-fix cycle

With Orca Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

Time Elapsed: minutes

Effort required : Man-minutes

Page 25: Dev oops   slashing the find-fix cycle

Or…With Orca Auto-Remediation

Slash your Find-Fix cycle to SECONDS

Page 26: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Page 27: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error Discovered right away

Page 28: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Page 29: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Page 30: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Page 31: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

Page 32: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Stealth Error

introduced

Error discovered

Source of Error Found

Fix developed

Fix is made

Audit-ready. Anytime

Time Elapsed: seconds

Effort required : Man-secondsDamage to business: None

Web application performance problemsOutagesSecurity holes

Page 33: Dev oops   slashing the find-fix cycle

With Orca Auto-Remediation

Time Elapsed: secondsEffort required : Man-secondsDamage to business: None

Web application performance problemsOutagesSecurity holes

Page 34: Dev oops   slashing the find-fix cycle

You do have “Find-Fix” options

Days

Minutes

Seconds

Trifectix, Inc. Confidential

Page 35: Dev oops   slashing the find-fix cycle

Application Configuration Automation & Compliance

Detect

Correct

Deploy

Automatically

Visit Orca to learn morewww.orcaconfig.com