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Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester
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Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

Apr 30, 2020

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Page 1: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

Departure Interviews Redefined

Nathan Tesch & Michael Fridgen University of Minnesota Rochester

Page 2: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  About UMR

  Departure Interviews:   History

  Process

  Results

  Future Plans

  Questions   Questions we have for you

  Questions you have for us

Page 3: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Programs based on economic development, such as engineering, education, and math, began being offered in 1966 as a satellite site of the U of M.

  In the early 1990’s, an educational coalition was formed with Rochester Community College and Winona State University-Rochester to form the University Center Rochester – 3 institutions, 2 systems, 1 campus.

  In 1998, Rochester was recognized by the legislature as a branch of the University of Minnesota Twin Cities campus. This designation allowed the Rochester site to develop its own leadership structure and to begin expanding its programs.

  In 2000, the University heightened efforts to grow both the programs and reach of the Rochester branch by adding a new Provost to lead the campus and increasing staff to accommodate this growth.

Page 4: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  The future “University of Minnesota Rochester” began to take form when, in January 2005, Governor Tim Pawlenty announced in his State of the State address that southeastern Minnesota was underserved by public higher education and a plan to initiate research into what was necessary to solve the problem.

  In 2006, the University of Minnesota Rochester was designated as a full and official coordinate campus of the University of Minnesota system.

  In fall of 2007, UMR staff moved into the new facilities at University Square in downtown Rochester and welcomed its new Chancellor, Dr. Lehmkuhle who was inaugurated in April 2008.

  Started Offering Programs   2008-Biomedical Informatics and Computational Biology (BICB) was added.   2009-Bachelor of Science in Health Sciences

  2011-Bachelor of Science in Health Professions

Page 5: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Almost everything outside the classroom

  Cross-functional teams

  Almost everyone teaches

Page 6: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Fall 2009   First term UMR admitted students into its own degree

program

  First term UMR had students decide not to return for the next term

  Spring 2010 – current   Departure interviews continue each term

Page 7: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  1. Identify and Contact Students

  2. Conduct the Interviews

  3. Compile Results

Page 8: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  They are the primary contact for students

  At the position core is academic advising   Coaches advise 70-80 students   “see” every student at least every two weeks

  Coaches also spend time on second assignments   Such as teaching first and second year seminar courses;

coordinate academic support resources such as Peer Assisted Learners (PAL); participate on many committees; support parent outreach efforts; support career resources

  Promotion track position

  Meet with faculty frequently

Page 9: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Identify and Contact Students   1. Student coaches identify students who are not

returning through their registration advising appointments; the students are entered in a Google spreadsheet.

  2. The interview coordinator uses the Google spreadsheet to invite students to participate in a departure interview.

  3. Students use Google appointments to schedule an interview.

  4. The interview coordinator emails three prompts for students to schedule an interview and also reminds students of their scheduled time.

Page 10: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Conduct the Interview   1. Student arrives; the coordinator gives an

introduction:

  Interview is anonymous

  Comments will be recorded and compiled in a report without names

  Student does not have to participate/provide feedback on all areas

  Plans for the feedback

Page 11: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Conduct the Interview   2. Student uses an iPad to sort cards:

  This process guides the rest of the interview

  Provide quantifiable data

  The coordinator must define the areas

  Screen shot of iPad is taken to record data

Page 12: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure
Page 13: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure
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  Conduct the Interview   3. Coordinator records comments while asking why the

student placed cards in various places

  An attempt is made to use quotes as much as possible

Page 16: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure
Page 17: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Conduct the Interview   4. The interview concludes with these direct questions:

  You meet someone on the street who asks you what is the one worst thing about UMR. You can only say one thing. How do you respond?

  You meet someone on the street who asks you what is the one best thing about UMR. You can only say one thing. How do you respond?

Page 18: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Results from the quantitative card sorting are reflected on a chart.

  Results from the qualitative comment gathering are recorded on a document.

Page 19: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure
Page 20: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Results are shared with the Chancellor’s Leadership Team.

  Validation of Success   JustAsk!   Student Coach Model

  Examples of change:   Furniture Choice

  Learning Labs   “Intro to College” courses

  Admissions Message

Page 21: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Fall 2012   Attempted alternate online survey-based method

instead of the card sorting activity

  Comments were not as numerous or complete

Page 22: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure

  Questions for you:   Is this sustainable as we grow?

  If not, what suggestions do you have?

Page 23: Departure Interviews Redefined - Orientation & First-Year ...€¦ · Departure Interviews Redefined Nathan Tesch & Michael Fridgen University of Minnesota Rochester About UMR Departure