Defining a Day-One Approach to Change

• 1. Defining a Day-One Approach to Change Increasing Productivity during times of Change with SAPs Day-One Approach Sebastian E. Grodzietzki Global Solution Owner SAP AG Ansgar Mayer Product Manager Ploetz+Zeller GmbH July, 2014

2. 2014 SAP AG or an SAP affiliate company. All rights reserved. 2Public Agenda Remember your first times How SAP may support first timers Closed-loop Workforce Performance Optimization Conclusion 3. Remember your first times? Remember your first times? 4. 2014 SAP AG or an SAP affiliate company. All rights reserved. 4Public The first time you took an important test? 5. 2014 SAP AG or an SAP affiliate company. All rights reserved. 5Public The first time you wanted to create something new? 6. 2014 SAP AG or an SAP affiliate company. All rights reserved. 6Public The first time in a new application or system? 7. 2014 SAP AG or an SAP affiliate company. All rights reserved. 7Public The first time in a new application or system? First level Second level Third level 8. 2014 SAP AG or an SAP affiliate company. All rights reserved. 8Public Characteristics of doing something for the first time being proud being uncertain feeling overwhelmed having doubts not very proficient taking longer over- or underestimate yourself making errors feeling embarrassed 9. 2014 SAP AG or an SAP affiliate company. All rights reserved. 9Public The first time in your own project? Planned: Reality: Costs: Time: 10. 2014 SAP AG or an SAP affiliate company. All rights reserved. 10Public The first time in your own project? Planned: Reality: Costs: Time: 11. How may SAP support first timers? 12. 2014 SAP AG or an SAP affiliate company. All rights reserved. 12Public Employee lifecycle and how SAP fits in A new Day-One in every phase for everyone 13. 2014 SAP AG or an SAP affiliate company. All rights reserved. 13Public Employee lifecycle and how SAP fits in Day-One-Support for every phase and everyone 14. 2014 SAP AG or an SAP affiliate company. All rights reserved. 14Public Effort Ongoing change events Time Major change events Business drivers Changed business processes Mergers, acquisitions, and reorganizations New products, new vendors Compliance drivers Governance & Risk Management Compliance Examples: Sarbanes-Oxley Act, U.S. Securities and Exchange Commission, FDA Technology drivers Maintenance New functionality Upgrades Global rollouts Upgrades Custom development Support package New implementation New processes Consolidation Change is critical to business innovation but impacts your entire enterprise! Mind the knowledge gap Skilled users are the key factor to business success 15. Closed-loop Workforce Performance Optimization Analyze learning content usage Identify workforce knowledge and process execution flaws Optimize business processes and workforce productivity 16. 2014 SAP AG or an SAP affiliate company. All rights reserved. 16Public 360 content lifecycle management End-to-End Closed Loop Content Management Day-One approach across the entire lifecycle Create & Localize Provide & Share Analyze CPI QR Codes Video export LMS, learner view, Single-source recording Task management & automated workflows Project status reports Automated localization into other languages Content usage Learner progress Social Performance Support Weak spot analysis, Context-sensitive reference materials Real-time on-the-job guidance and performance support Automatic & interactive re-recording for content updates 17. Simplified content creation & provisioning Capture processes without any authoring tool training High content quality without any post-processing effort Standardized publishing for homogenous outputs Intuitive content sharing for self-sufficient knowledge transfer 18. 2014 SAP AG or an SAP affiliate company. All rights reserved. 18Public Publish-ready recording approach The shortcut to a productive workforce With SAP Workforce Performance Builder: With traditional e-learning authoring tools: 19. 2014 SAP AG or an SAP affiliate company. All rights reserved. 19Public Why is the solution that efficient? * Microsoft Mac OS Citrix Green Screen * iOS Android SAP Workforce Performance Builder supports companies with content during their marketing & sales funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the companys productivity and brings down operational expenses across all business processes. 20. 2014 SAP AG or an SAP affiliate company. All rights reserved. 20Public SAP Workforce Performance Builder - Overview Top Aspects of SAP Workforce Performance Builder Unlimited documentation flexibility 360-degree IT landscape coverage Intuitive subject matter expert content creation Learning and moment-of-need guidance Enterprise-wide and in the extended ecosystem across all roles Process automation and acceleration (performance support) Deployable in the cloud and as rapid-deployment solution 21. Streamlining Process Optimization with BPM Ploetz + Zeller solutions guide clients through all stages of the business process lifecycle, from design and implementation to optimization and operationalization Learn how SAP Workforce Performance Builder OEM partner Ploetz + Zeller transforms business processes with Symbio and SAP Workforce Performance Builder Prepackaged industry-specific content created with Ploetz + Zeller Symbio Suite and SAP Workforce Performance Builder 22. 2014 SAP AG or an SAP affiliate company. All rights reserved. 22Public Combine Learning with real world Business Processes Process modeling takes place in Business Process Management tool Context-sensitive and role-based content deployment Import of business process structure and content development 1 2 3 23. 2014 SAP AG or an SAP affiliate company. All rights reserved. 23Public Simple steps to reach the goal Modeling takes place in Microsoft Excel Provide processes, role-based views, training, and more Symbio Modeling Client Symbio Publishing (html) 24. 2014 SAP AG or an SAP affiliate company. All rights reserved. 24Public Car manufacturer User stories and examples of different industries Goal: Get employees used to new applications at different locations Results: Faster training cycle and reduced amount of user errors Efficient support (due to intuitive recording of errors) No printed documentation required anymore Ramp-up for Symbio process web and SAP Workforce Performance Builder within short period of time Accelerated process execution Goal: Training online only, worldwide and available at any time Results: Fastest learning of software and processes Important information via QR Code always at hand Reliable and sustainable training in multiple languages Efficient adjustments and necessary amendments within short period of time Accelerated process execution Health insurance 25. 2014 SAP AG or an SAP affiliate company. All rights reserved. 25Public How to deliver enablement content For highest productivity as of Day-One Learning Management System Application help menu SAP Solution Manager Context-based (push & pull) MobileLibrary and Learner View Business process modeling integration 1 2 KEY FEATURES Multiple output formats (video, executable, etc.) Centralized and shareable publishing settings Intelligent publishing wizard Content access via all different channels formal and informal knowledge transfer 26. Increase productivity as of Day-One Identify knowledge gaps early and close them in time Accelerate and ease content access in the moment of need Improve user and learner experience for faster time-to-value Permanently accelerate and improve process execution 27. 2014 SAP AG or an SAP affiliate company. All rights reserved. 27Public Analyze and act Be ready for Go-Live on Day-One 28. 2014 SAP AG or an SAP affiliate company. All rights reserved. 28Public Analyze and act Be ready for Go-Live on Day-One with the navigator option 29. 2014 SAP AG or an SAP affiliate company. All rights reserved. 29Public Analyze and act post Go-Live for continuous process improvement with SAP User Experience Management by Knoa Please insert order number here. Click here to see how to determine the order number 30. 2014 SAP AG or an SAP affiliate company. All rights reserved. 30Public SAP Tools for Learning, Assessing and Performing Ensuring Day-One readiness and continuous improvement SAP Workforce Performance Builder SAP Learning Hub SAP User Experience Management by Knoa SAP Assessment Management by Questionmark 31. Conclusion To boost productivity To reduce operational expenses (OPEX) To reduce total costs of ownership and implementation (TCO/TCI) To increase return on investments (ROI) 32. 2014 SAP AG or an SAP affiliate company. All rights reserved. 32Public Reference Customer / Partner Quotes & Savings Less effort required for curricula development (-30%) Less time needed for classroom training (-30%) Reduced time needed for error handling (-40%) Reduced effort required for end-user adoption (-50%) Reduced amount of Help Desk tickets (-60%) Less effort for global, multi-lingual rollout projects (-70%) Less time needed for documentation creation (-80%) Less effort for development of test cases & UAT (-90%) Reduced cost for delta training per new release (-90%) 0 20 40 60 80 100% Effort SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use. Dr. Andreas Wlke, MEWA SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks John M. Gonos, Safeguard PropertiesLLC SAP Workforce Performance Builder has helped our customers to: Accelerate process execution by up to 73% Reduce help desk inquires by up to 62% Increase speed of documenting process by up to 92% Penetrate new markets profitably Oliver Zeller,CEO Ploetz+Zeller Without SAP Workforce Performance Builder With SAP Workforce Performance Builder What makes SAP Workforce Performance Builder the better solution?* 33. 2014 SAP AG or an SAP affiliate company. All rights reserved. 33Public Conclusion Key criteria for closed-loop Workforce Performance Optimization SAP Workforce Performance Builder supports successful businesses to address any change on their journey to run simple: Ensure process excellence Increase regulatory compliance Reduce total cost of change Minimize errors as of Day-One 34. 2011 SAP AG. All rights reserved. 34 Questions? Sebastian E. Grodzietzki Global Solution Owner | Head of Solution Management SAP AG Ansgar Mayer Product Manager Ploetz+Zeller GmbH 35. 2014 SAP AG or an SAP affiliate company. All rights reserved. Thank you Contact information: Sebastian E. Grodzietzki Global Solution Owner | Head of Solution Management SAP Workforce Performance Builder mail: [email protected] 36. Scan to learn more!* * Free exemplary QR code scanner apps include Qrafter, Scan, and Awesome QR Reader. Workforce Performance Builder