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Mercy Nwankwo, MSc.MCPN NCFE ®(A+) Page 1 A. Discover 5 results-getting skills that can enable me meet expectations as an Aviation Security Quality Control, Standards & Compliance Manager! The following are a select few of my accomplishments plus 5 results-getting skills I’ve developed over the past 10+ years in the aviation industry that I can put to work to make a BIG difference as an Aviation Security Quality Control, Standards & Compliance Manager. Results-Getting Skill #1: Implementation of International aviation security regulations at both the regional and national levels With this skill I can help to: Ensure that all staff understands the nature of threats to civil aviation Continuously review the general principles of quality control as they pertain to aviation security companywide Ensure that staff recognizes the roles and responsibilities of different entities within an Aviation Security (AVSEC) System Guarantee the planning, preparation and performance of Quality Control Activities within the company Ensure compliance within the aviation security unit maintaining the principles and performance of Quality Control activities and the use of QC tools Results-Getting Skill #2: Review general principles of Quality Control as they pertain to Aviation Security With this skill I can help to: Remind staff of the need to become familiar (in general terms) with ICAO requirements as they pertain to Quality Control Guarantee the protection and safety of passengers, crew, ground personnel, the general public, aircraft and facilities of an airport serving civil aviation, against acts of unlawful interference perpetrated on the ground or in flight Assist in the establishment of a comprehensive organization and legal structure, with clearly defined responsibilities and methods of implementation Develop and deploy security measures appropriate to the level of the threat within the region Monitor as always the development of Security Programmes and the development of SOPs at the airport level Results-Getting Skill #3: A good understanding of Aviation security Quality Control and the Monitoring Activities therein With this skill I can help to: Assist organization with monitoring of civil aviation security systems by using either Security audits, Inspections, Tests, Surveys, Investigations, or Exercises (by the operators with monitoring done by the CAA Perform Quality Audit of all service Providers; Ensure compliance classification are fully in use and well understood at the national level as defined by the states’ CAA / NCASQCP Guarantee that the NCASQCP includes a process for ensuring that Mercy Ikhuoria Nwankwo Aviation Security Quality Control, Standards & Compliance Manager Arik Air Aviation Centre, Murtala Mohammed Airport, Lagos, Ng (June 2015 to Date) Contact: +234-806-214-9622 [email protected] Main Responsibilities Ensure that all aviation security related policies and procedures detailed in the AVSEC operations manual are adhered to and carried out adequately and effectively according to Aviation security standards & operating procedures Ensure all Corrective Action Plans are documented for review by security Management Monitor and advice on staff performance about quality management system, produce data and report on performance, measuring against set standards. Assist line Manager in establishing, documenting, developing and managing the AVSEC Quality System and ensuring that it continues to comply with regulatory requirements and meet the needs of the business. Carry out security Audit, monitoring and inspection across all Arik Air Stations, and on all our International Route; Continues on next page…
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CV Mercy Nwankwo Dec2015

Feb 10, 2017

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Page 1: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 1

A. Discover 5 results-getting skills that can enable me meet

expectations as an Aviation Security Quality Control,

Standards & Compliance Manager!

The following are a select few of my accomplishments plus 5 results-getting skills I’ve

developed over the past 10+ years in the aviation industry that I can put to work to make

a BIG difference as an Aviation Security Quality Control, Standards & Compliance

Manager.

Results-Getting Skill #1: Implementation of International aviation security

regulations at both the regional and national levels

With this skill I can help to:

Ensure that all staff understands the nature of threats to civil aviation

Continuously review the general principles of quality control as they

pertain to aviation security companywide

Ensure that staff recognizes the roles and responsibilities of different

entities within an Aviation Security (AVSEC) System

Guarantee the planning, preparation and performance of Quality Control

Activities within the company

Ensure compliance within the aviation security unit maintaining the

principles and performance of Quality Control activities and the use of QC

tools

Results-Getting Skill #2: Review general principles of Quality Control as they

pertain to Aviation Security

With this skill I can help to:

Remind staff of the need to become familiar (in general terms) with ICAO

requirements as they pertain to Quality Control

Guarantee the protection and safety of passengers, crew, ground personnel,

the general public, aircraft and facilities of an airport serving civil aviation,

against acts of unlawful interference perpetrated on the ground or in flight

Assist in the establishment of a comprehensive organization and legal

structure, with clearly defined responsibilities and methods of

implementation

Develop and deploy security measures appropriate to the level of the threat

within the region

Monitor as always the development of Security Programmes and the

development of SOPs at the airport level

Results-Getting Skill #3: A good understanding of Aviation security Quality

Control and the Monitoring Activities therein

With this skill I can help to:

Assist organization with monitoring of civil aviation security systems by

using either Security audits, Inspections, Tests, Surveys, Investigations, or

Exercises (by the operators with monitoring done by the CAA

Perform Quality Audit of all service Providers;

Ensure compliance classification are fully in use and well understood at the

national level as defined by the states’ CAA / NCASQCP

Guarantee that the NCASQCP includes a process for ensuring that

Mercy

Ikhuoria

Nwankwo

Aviation Security Quality

Control, Standards &

Compliance Manager Arik Air Aviation Centre, Murtala

Mohammed Airport, Lagos, Ng

(June 2015 to Date)

Contact:

+234-806-214-9622

[email protected]

Main Responsibilities

Ensure that all aviation

security related policies and

procedures detailed in the

AVSEC operations manual

are adhered to and carried

out adequately and

effectively according to

Aviation security standards

& operating procedures

Ensure all Corrective

Action Plans are

documented for review by

security Management

Monitor and advice on staff

performance about quality

management system,

produce data and report on

performance, measuring

against set standards.

Assist line Manager in

establishing, documenting,

developing and managing

the AVSEC Quality System

and ensuring that it

continues to comply with

regulatory requirements and

meet the needs of the

business.

Carry out security Audit,

monitoring and inspection

across all Arik Air Stations,

and on all our International

Route;

Continues on next page…

Page 2: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 2

deficiencies are corrected, as well as a process for conducting follow-up

measures are in place

Develop and deploy security measures appropriate to the level of the threat

within the region

Make sure the development of a NCASTP covers the needs of all

stakeholders

Results-Getting Skill #4: In agreement with the Implementation of all Annex 17

standards and the security-related provisions of Annex 9;and the development,

Implementation and maintenance of NCASQCP as an integral component of the

oversight system in order to determine compliance with and validate the

effectiveness of the NCASP

With this skill I can help to:

Draw an annual report from all internal quality control activities conducted.

Ensure that the activities of airport security personnel and fire and rescue

staff are coordinated from a security point of view

Provide any required information on audited issues - including information

on their regular self-testing activities

Shall Submit to the Appropriate Authority reports of internal quality

control activities, associate results of such activities and any corrective

actions taken in order to correct any deficiencies or incidents of non-

compliance

Review, Develop, implement and maintain an internal quality control

programme consistent with the NCASQCP which shall be subject to

review by the Appropriate Authority

Results-Getting Skill #5: Appreciate the benefits of Internal Quality Control for

a State’s Oversight System

With this skill I can help to:

Ensure daily operational Mistakes, Errors and Omissions are minimize -

such as staff in a sterile or restricted area do not fail to display permit

Consider or establish the worst possible outcome of any low-key incidents

and come up quickly with an effective corrective action that would ensure

such incidents do not recur

As quickly as possible, evaluate any incidents which were not prevented or

detected and also not confined to high-profile or catastrophic events

Ensure that there are adequate supervision between aircraft and terminal

buildings of: Passengers, Baggage, Cargo, Mail, Catering and Aircraft

Stores

Ensure all staff understands the purpose, requirements and obligations

related to the National Civil Aviation Security Programme (NCASP).

Continues from previous page…

Maintain and keep current

all AVSEC Quality Audit

and inspection records for

review by IOSA, NCAA

and other regulatory

authority appropriate.

Ensure security department

pursuit of excellence, which

is achieved through

continuous improvement

and mutual

learning(Training),

cooperation and

involvement of all aviation

related staff

Liaise with Arik Air Quality

Assurance Department in

delivery quality and

standard

Update Departmental

Manuals for Revisions;

Give continuous operational

feedback to VP AVSEC on

any new development as it

affects Aviation security

Department;

Ensure all Staff follow

international recognized

standards in carrying out

their daily functions and are

in compliant with Arik Air

Security Operational

Procedures

Page 3: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 3

B. Discover 5 Results-Oriented Skills That Can Enable Me Meet

Expectations As an Aviation Security Technology

Manager!

The following are a select few of my accomplishments plus 5 results-oriented skills I’ve

developed over the past 10+ years in the aviation industry that I can put to work to make

a BIG difference as an Aviation Security Technology Manager.

Results-oriented Skill #1: Able To Manage Company-Wide Airport Security

Infrastructure

Equipped with this skill I will be of good support to:

Ensure that staff are appropriately trained on relevant technology;

Ensure all security detection devices and equipment are maintained;

Develop and maintain knowledge of new and existing technologies in use

in the Aviation industry;

Improve company’s maintenance culture and to guarantee the availability

of maintenance parts / consumables;

Enhance manpower requirement for company;

Guarantee the installation of relevant infrastructure to help fight against

explosives, narcotics and other drugs as against the law.

Results-oriented Skill #2: Ensure that the Value of Vulnerabilities and

Assessment partaining to cyber security, as required by ICAO, has mitigating

measures, and identifies any vulnerability within the organisation

Equipped with this skill I will be of good support to:

Ensure that staff are security and safety conscious;

Guarantee that all staff understand that ICAO standards on Cyber security

must be met at all times;

Guarantee confidentiality on our operations for customers’

records/documents;

Ensure that all staff are alert and know the implication and vulnerabilities

that pertains to cyber security if the system is flawed.

Results-oriented Skill #3: Ensure an Up-To-Date, Accurate and Consistent

Avsec Records / Manuals on Q-Pulse and for use by all concerned and as needed

for company wide security Audits in Relations to IOSA

Equipped with this skill I will be of good support to:

Ensure that accurate AVSEC Manual is maintained, reviewed, updated and

uploaded on Q-Pulse portal;

Improve knowledge and understanding of an easy access to company-wide

documentations;

Assist in evaluating the organization’s network security by assessing how

well it conforms to a set of established standards;

Define regulatory guidelines for security of Technical systems for Arik

Air;

Broadcast suitable security information and for security awareness and

Mercy

Ikhuoria

Nwankwo

Manager, Aviation Security

Technology Arik Air Aviation Centre, Murtala

Mohammed Airport, Lagos, Ng

(April 1, 2014 to Feb.2015)

Contact:

+234-806-214-9622

[email protected]

Main Responsibilities

Maintain all e-border

machines and equipment at

the Airports in Nigeria and

all Arik Stations;

Liaise with Immigration

Authorities to ensure the

carriage of inadmissible

passengers does not occur;

Monitoring flights and

inspecting passenger

documents for possible

inadmissible passengers

traveling outside of Nigeria

using Arik Airline network

wide;

Develop, implement and

support all Border Control

Systems ensuring

compliance is maintained

with relevant statutory

authorities;

Monitoring airport security

potential vulnerabilities and

weaknesses to management;

Train Security staff on in-

depth and technical

Lead Forensic analysis of

security Issues in IT and

other technical Systems;

Page 4: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 4

training purpose to all staff.

Results-oriented Skill 4: Able To Lead Forensic Analysis Of Security Issues In

IT And Other Technical Systems:

Equipped with this skill I will be of good support to:

Ensure that security issues in IT and other technical systems as relates to

security department are fully firewalled to avoid stolen information of staff,

customers, contractors or passengers exposed.

Guarantee that there is secured system in place and should there be any

loophole, thorough forensic investigations will be carried out

Results-oriented Skill #5: Able to develop, implement and support all border

control systems ensuring compliance is maintained with relevant statutory

authorities:

With regards to ensuring up-to-date of company manuals on Q-Pulse, I know what to

do… so as to help a company achieve business goals such as:

Ensure adequate preparations made to secure the airport perimeter by: Security

fencing, Security lighting, Perimeter guard/patrols, Perimeter maintenance

patrols, Intrusion detection devices are fully functional and in place.

Ensure the following facilities suitable for dealing with bomb incidents,

Isolated aircraft parking position, Bomb disposal area, Remote storage of

suspect items and, EOD experts are available

Ensuring up-to-date of company manuals on Q-Pulse,

Employment History

Aviation Security Quality Control, Standards & Compliance Manager– Arik Air

Limited, Lagos Nigeria (June 2015 to date)

Aviation Security Technology Manager – Arik Air Limited, Lagos Nigeria (April 2014 to

June 2015)

Systems /Security Administrator – Arik Air Limited, Lagos Nigeria(August 2010-March

2014)

Systems Support Engineer– Arik Air Limited, Lagos Nigeria(September 2007- July 2010)

IT Helpdesk - Data Analyst – Arik Air Limited, Lagos Nigeria(August 2006 – September

2007)

Internet Control Supervisor – University of Ado-Ekiti – NYSC, (September 2005 –

September 2006)

IT Project Officer/Supervisor - Oska-Jo & Partners Limited (October 2004 – September

2005) – PHCN Project

Selection of appropriate

security solutions, and

oversee any vulnerability

audits and assessments;

Ensure an up-to-date,

accurate and consistent

database to be update on q-

pulse for use by all concern

as needed for company

wide Security Audits in

relation to IOSA;

Ensure the value of

Vulnerabilities Assessment

pertaining to cyber security

as required by ICAO has

mitigating measures and

identifies any

Vulnerabilities within the

organization;

Manage and develop all

aspects of Aviation Security

Technology Policy as

relates to the use of

company firewall, Network

monitoring tool, Security

software for wireless &

wired network;

knowledge of all types of

Passports, Visas and

International Travel

Documents

Page 5: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 5

Academic Qualifications

Doctor of Information Technology - Major in Computer systems secuirty Waldend

University – 2015-2017

MSc(IT) - Masters of Science (Information Technology) – University of Lagos, Nigeria –

2010

BSc - Computer Science – 2:1(Second Class Upper)- University of Benin, Nigeria – 2004

DDP - Diploma in Data Processing (Merit) – University of Benin, Nigeria – 1999

Professional Training and Certifications

Aviation Security Internal Quality Control Course – September 2015

IOSA Auditor’s Course – May 2015

Computer Professional Professional of Nigeria(MCPN)- June 2015

Safety Management Systems (SMS)

Aviation Security Managers’Course – June 2014

Aviation Security Itemizer3 / Mobile Trace Operators & Maintance Training –

October 2014

Information Risk Security Management (IRSM) – 2013

Ethical Hacking & Counter-measures V7 (CEHv7) – 2012

Certified Information Systems Auditor (CISA) – June 2012

Certified Information Security Body of Professionals (USA) ID:366 – 2012

Tackling the Risks and Challenges of a cashless Society (ISACA) – 2012

Roles of IT Audit & Risk Professional in the Transition of IFRS (ISACA) –

2012

Information Systems Audit and Control Association (ISACA) (No: 724234),NY –

2011

Nigeria Computer Society (NCS) – 2011

PC Technology, United Kingdom (A+) (NCFE) – 2011

Information Technology Infrastructure Library (ITIL) – 2010

Aviation Printers Maintenance Training and Troubleshooting, France (IER) – 2009

Systems Engineer - Microsoft Windows Server 2003 (MCSE) – 2009

Systems Administrator Microsoft Windows Server 2003 (MCSA) – 2009

Microsoft Certified Professional (MCP) – 2009

Project Management Professional Training (PMP) – 2009

Airline Operations Management/Planning Expert (CTAO) 2008

Fiber Optic Technician, South Africa (CFOT) – 2007

Cisco Certified Associate (CCNA) – 2007

Certified Professional-Nigerian Institute of Chartered Manager (NIM) – 2006

Page 6: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 6

Certificate: AVSEC Manager

Certificate: IOSA Auditor

Certificate: AVSEC Internal

Quality Control

Certificate:

Airline Operation Planning -

Boeing

Certificate:

AVSEC Explosive Machine

Operator / Maintenance

Engineer

Certificate:

Certified Ethical Hacker

Certificate:

Technology Expert

Membership Certificate:

Information Systems, Audit &

Control

Certificate:

Nigeria Institute of

Management

Page 7: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 7

Recognition Certificate:

NYSC Road Safety Club

Transcript:

Microsoft

Certificate:

Airport Machine Engineer

Membership Certificate:

Fire Protection Association of

Nigeria

Membership Certificate:

Certified Information Security

Certificate:

Project Management

Professional

Certificate:

MCPN – Computer

Professionals of Nigeria

Certificate:

Nigeria Computer Society

Certificate:

National Youth Service Corp

Achievements Highlights:

Review general principles of Quality Control as they pertain to Aviation Security with the organisation

Display a good understanding of Aviation security Quality Control and the Monitoring Activities therein

Implementation of International aviation security regulations at both the regional and national levels

In agreement with the Implementation of all Annex 17 standards and the security-related provisions of Annex 9;and the development,

Implementation and maintenance of NCASQCP as an integral component of the oversight system in order to determine compliance

with and validate the effectiveness of the NCASP

Appreciate the benefits of Internal Quality Control for a State’s Oversight System

Page 8: CV Mercy Nwankwo Dec2015

Mercy Nwankwo, MSc.MCPN

NCFE®(A+) Page 8

Perform Comprehensive Audit on service providers

Management of entire Arik Air Airport Security Infrastructure

Coordination & Training of Arik Air Profilers / Travel Document Checkers

Maintaining efficient passenger traffic flows through security checkpoints across Arik Counters

Setup ICT infrastructures for Arik Air West African regional stations in Senegal, Gambia, Freetown and Accra, completed 1st quarter

2009

Review Ariks’ security architecture within its regional Offices and Performance of IT systems Security checks on the ISA server

Perform operational risk reviews of Arik’s Internet Security & Acceleration server

Plan & Designed Ariks’ IT Policies /Security Checks for reviews by Top/ Senior management

Assisted in evaluating the organization’s network security by assessing how well it conforms to a set of established standards

Part of a team that set-up the Arikair Airline’s first regional City ticketing office CTO in Accra (Ghana), Toyin Street Ikeja (Lagos),

Awolowo road Ikoyi (Lagos), 2 locations in Abuja.

Project Manager that supervised Deston staff (an International Vsat Company) that Implemented Arik Air airport stations

VSAT/LAN, ASA5505, Cisco Pix 501, VOIP-Teltronics IP-phones and VNO for more than 27 Arik Air outstations across Nigerian

airports for ticket sales and outside Nigeria

Worked with IT Manager in simulating methods that intruders use to gain unauthorized access to an organization’s networked systems

and then compromise them

Managed the implementation of ADA-PAK3, an ERP customised solution by a local contractor for all the Airline’s departments,

which, was launched with Payroll module payments by the Accounts department for February 2007 salary

Project manager that managed the Rollout of Microsoft 2007- 2010 Applications on all Arik International /West Africa Regions

Covering over 300 Workstations in Nigeria, Ghana, Freetown, Republic of Gambia, Senegal and other Regional Offices

Define regulatory guidelines for security of IT systems for Arik air

Part of a team that facilitated Microsoft Enterprise Agreement category-6 MVLS sign up with Microsoft Nigeria (with Dimension

Data as MVLS partner) in conformity with international copyright laws and global best practices.

Supervise and Coordinate all Ariks Support team in ensuring all company’s IT equipment, sensitive data and resources in all our

numerous stations are safeguarded

Team Lead that implemented Arik Niger (National Carrier) IT infrastructure covering 5 locations in Niger Republic; 2 in Niamey,

Maradi, Zinder, Tahoua and Agadez, completed 3rd quarter 2008.

Team Lead that migrated the airline’s web based Customer reservation system CRS from Explainer DC (Ghana) to TTI Aeropack

(France) customer reservation platform.

Part of a team that setup Johannesburg, South Africa operations ICT needs covering O.R. Tambo international airport for Arik Air,

completed 2nd quarter 2009.

Plan, Coordinate & Participate in the examination of IT Security Architecture and systems in Arik air using ISA Server

Implemented McAfee Virus scan Enterprise 8.5.0i, Epolicy orchestrator 3.6.0 and Secure internet gateway (SIG) 3200 x 2units web

admin module on all Arik Air workstations.

Part of a team that implemented the $88,000 IP-Sec VPN traffic migration of current VSAT VNO Internet service for all Arik stations

aggregated through Skyvision Atlanta Teleport/co-location and Lagos HQ (as backup) of VPN Devices to link Mercator Datacentres

in Dubai for our new customer reservation system (CRS) and Departure Control System (DCS), completed November 2009.

Part of a team that implemented Lagos HQ Internet bandwidth/VPN terrestrial fibre last mile connection to submarine fibre service

providers to complement existing connectivity at a project cost of $90,000 of MainOne (via 21st CTL) and another $85,000 of GLO1.

Part of a team that visited Dubai (Emirates Office) and recently concluded planning/migration/go live of the Airline’s $590,400

project cost of customer reservation systems CRS and Departure control DCS from Aeropack TTI to Mercator MARs and MACs

across 82 locations spanning all Arik Airport Stations (Including New York, London and Joburg), City Ticketing Offices, Partner

Banks and HQ, completed March 27th 2011.

Part of the Systems Administrators Team that planned and implemented the transition of existing MS-Exchange 2003 to MS-

Exchange 2007-2010 and introduced Server Virtualization utilizing HP-C3000 Blade Server with Microsoft Hyper-V utilizing

existing Microsoft Enterprise category 6 volume licenses, completed February 2010.

Over 8 years in Arik Air with rapid Promotion due to diligence and hard work from IT Helpdesk (1year), to Systems Support Analyst

(Spanning 3years), to Systems/Security Administrator( 4years) and presently Manager, Aviation Security Technology in Team Lead

experience, with strong inter-networking architecture, IT Security, Aviation Security Technology, systems installation/configuration

and design skill and in 2015 Promoted to a senior Manager position to ensure Aviation security Quality, standards and Compliance

across unit.