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1 Global Customer Service DHL EXPRESS CUSTOMER SERVICE EXTERNAL AWARDS YTD Sep 2018
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CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

Jul 03, 2020

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Page 1: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

1

Global Customer Service

DHL EXPRESS

CUSTOMER SERVICE EXTERNAL AWARDSYTD Sep 2018

Page 2: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

2DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 30 CS AWARDS IN AMERICAS

Country/Entity Name

Award Title Award Organizer

ArgentinaGold - Award for Innovation in Customer Service - Other Service Industries

Stevie Awards Inc.

Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Bolivia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Brazil

Gold - Contact Center of the Year (Up to 100 Seats) - Other Service Industries

Silver in Best Contact Center - Internal Operation

Bronze - Customer Service Department of the Year - Transportation

Canada Bronze - Customer Service Department of the Year - Transportation

Chile Bronze - Customer Service Department of the Year - Transportation

Colombia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Costa Rica Bronze - Customer Service Department of the Year - Transportation

EcuadorSilver- Customer Service Complaints Team of the Year - All Other Industries

Silver - Contact Center of the Year (Up to 100 Seats) - All Other Industries

El Salvador Bronze - Contact Center Solution – New

GuatemalaSilver - Customer Service Management Team of the Year

Bronze - Customer Service Executive of the Year

Honduras Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries

Page 3: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

3DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 30 CS AWARDS IN AMERICAS

Country/Entity Name

Award Title Award Organizer

Mexico Bronze - Customer Service Team of the Year - Transportation

Stevie Awards Inc.

Nicaragua Bronze - Customer Service Department of the Year - Transportation

Panama Bronze - Customer Service Department of the Year - Transportation

Peru

Bronze- Back-Office Customer Service Professional of the Year - All Other Industries

Bronze - Award for Innovation in Customer Service - All Other Industries

Bronze - Customer Service Department of the Year - Transportation

Uruguay Bronze - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees

U.S.A

Gold - Customer Service Team of the Year - DHL US Workforce Planning Team - Productivity Challenge

Silver- Customer Service Team of the Year - Nomination: DHL U.S. Key Accounts Executes!

Gold in Customer Service Achievement of the Year

Bronze - Customer Service Team of the Year - Transportation

Bronze - Customer Service Team of the Year - Transportation (WMX Team)

Bronze - Customer Service Department of the Year - Transportation

Venezuela Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Page 4: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

4DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

Country/Entity Name

Award Title Award Organizer

Australia

QLD Winner - Operations CategoryAuscontact Awards

QLD Winner - Customer Category

Winner for Service Excellence - Australian Business Awards 2018 Australian Business Awards

Bangladesh

Winner - People's Choice Award for Favorite Customer Service

Stevie Awards Inc.

Gold - Frontline Team of the Year (Up to 100 Seats) - All Other Industries

Gold - Customer Service Leader of the Year - Transportation Industry

Silver - Customer Service Department of the Year - All Other Industries - Less than 100 Employees

Gold - Contact Center of the Year - Airlines, Distribution & Transportation

Customer Service Department of the Year- GOLD

Customer Service Team of the Year- SILVER

Customer Service Executive of the Year- Silver

Silver - Best Contact Center of the YearContactcenterworld.com

Silver - Best Contact Center Leader of the Year

Best Contact CenterCustomer Experience Management Asia Summit

Page 5: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

5DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

Country/Entity Name

Award Title Award Organizer

Hong Kong

Merit – Customer Service Professional of the Year (Contact Center)

Asia Pacific Customer Service Consortium (APCSC)

Merit – Customer Service Professional of the Year (Contact Center)

Winner (Logistics) – Customer Service Professional of the Year (Contact Center)

Winner (Logistics) – Customer Service Team Leader of the Year (Contact Center)

Global Support Services of the Year (Logistics)

Contact Center of the Year (Logistics – Under 300 Seats)

Best Customer Experience Management of the Year (Logistics)

Customer Satisfaction Quality System of the Year (Logistics - North Asia)

Indonesia

14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Email Center (Brand Digital Touch) Center for Customer

Satisfaction and Loyalty (CarreCCSL) and Service Excellence magazine

14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Call Center

Service Quality Award 2018

Platinum - Best Employee Engagement of the Year

Indonesia Contact Center Association

Bronze - Best Technology Innovation of the Year

Bronze - Best English Agent of the Year

Page 6: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

6DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINACountry/Entity

NameAward Title Award Organizer

India

Best Customer Centric Organization of the YearCustomer Experience Strategy Summit

Best Customer Experience Organization of the Year

Japan Leader of the Year 2018 CC-Award JP

Korea, Republic Of

2018 National Best Call CenterKorea Management Association Consulting (KMAC)

New Zealand

Supreme Diamond Award

2018 CRM Awards

1st Place - Best Contact Center of the Year (Transport Services)

Pakistan Silver – Best Operations Manager of the Year Contactcenterworld.com

Philippines Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.

Singapore

Contact Center of the Year (Logistics – Under 100 Seats)

Asia Pacific Customer Service Consortium (APCSC)

Customer Satisfaction Quality System of the Year (Logistics – ASEAN)

Employee Engagement Program of the Year (Logistics - South Asia)

Silver - Best Contact Centre Team Leader of the Year (Between 20-100 seats)

Contact Centre Association of Singapore (CCAS)

Silver - Customer Experience Mystery Shopper Awards

Bronze - Best Contact Centre Manager of the Year (Between 20-100 seats)

Page 7: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

7DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

Country/Entity Name

Award Title Award Organizer

Sri Lanka Silver Winner - Customer Service Department of the Year Stevie Awards Inc.

Taiwan

Merit – Customer Service Team Leader of the Year (Service Center)

Asia Pacific Customer Service Consortium (APCSC)

Winner (Logistics) – Customer Service Manager of the Year (Service Center)

Winner (Logistics) – Customer Service Manager of the Year (Contact Center)

Winner (Logistics) – CRM Manager of the Year

Customer Satisfaction Quality System of the Year

Contact Center of the Year (Logistics – Under 200 Seats)

People Development Program of the Year (Logistics)

Thailand Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.

Page 8: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

8DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

Country/Entity Name

Award Title Award Organizer

Vietnam

Gold - Contact Center of the Year (Up to 100 Seats) - All Other Industries

Stevie Awards Inc.

Gold - Back-Office Customer Service Professional of the Year - All Other Industries

Silver - Back-Office Customer Service Team of the Year - All Other Industries

Silver - Customer Service Department of the Year - Airlines, Distribution & Transportation

Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries

Gold - Award for the Innovative Use of Technology in Customer Service

Gold - Executive Team Of The Year Best In Biz

Best Contact Center Support Pro - Workforce Planning

Contactcenterworld.com

Best Contact Center Supervisor

Green Contact Center

Best Customer Loyalty Program

Page 9: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

9DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 6 CS AWARDS IN CHINA

Country/Entity Name

Award Title Award Organizer

China

Contact Center of the Year (Logistics – Under 1000 Seats)

Asia Pacific Customer Service Consortium (APCSC)

Employee Engagement Program of the Year (Logistics – China)

Customer Satisfaction Quality System of the Year (Logistics – China)

Project Manager of the Year (Logistic)

Customer Service Team Leader of the Year (Service Center)

Customer Service Professional of the Year (Service Center)

Page 10: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

10DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 22 CS AWARDS IN EUROPE

Country/Entity Name

Award Title Award Organizer

Austria Top Service Österreich 2018 - Group of Excellence Top Service Österreich

Belgium Silver - Award for Innovation in Customer Service - Other Service Industries Stevie Awards Inc.

Croatia Best Contact Centre (up to 30 agents) Contact Centre Academy Annual Award

France Customer Service of the Year 2018 VISEO CONSEIL

Germany

Silver - Customer Service manager of the Year Stevie Awards Inc.

Top Service Deutschland 2018 - Group of Excellence Top Service Deutschland

Silver - Support Department of the Year Best in Biz

Italy Best Employee and Customer Engagement AwardClub CMMC - Customer Management Multimedia Competence

Kazakhstan Best Small Contact Center 2018 National Contact Center Association

Netherlands

Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Stevie Awards Inc.

Bronze - Customer Service Training Team of the Year - All Other Industries

Norway Best Call Center Award - Transportation and Logistics Norway Customer Service Awards

Page 11: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

11DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 22 CS AWARDS IN EUROPE

Country/Entity Name

Award Title Award Organizer

Portugal Global Contact Centre Trophy Award - Gold for Logistics and DistributionAssociation of Portugal Contact Centre (APCC)

Romania

Gold - Customer Service Team of the Year - Recovery Situation - Other Service Industries Stevie Awards Inc.

Best Call Center Award 2018 - Small Call Centers Category Romanian Contact Center Awards

Russia Best Project in the nomination “Social Responsibility” National Contact Center Association

Spain Best Customer Service - Express Transportation Industry Platinum Contact Center Awards

Sweden Swedish Customer Service Championship - B2BSwedish Customer Service Championship Awards

Switzerland

Silver Winner - Innovation of the Year - Business Service Industries

Stevie Awards Inc.

Gold Winner - Innovation of the Year - Business Service Industries

Turkey Best Customer Experience AwardIMI Conferences, Istanbul Call Center Awards

United Kingdom Bronze - Customer Service Complaints Team of the Year - Other Service Industries Stevie Awards Inc.

Page 12: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

12DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 15 CS AWARDS IN MIDDLE EAST NORTH AFRICA

Country/Entity Name

Award Title Award Organizer

BahrainBronze - Front-Line Customer Service Team of the Year - All Other Industries

Stevie Awards Inc.

Silver Winner - Customer Service Team of the Year

Egypt Customer Service Department of the Year

Jordan Bronze Winner - Customer Service Department of the Year

Kuwait Customer Service Department of the Year

LebanonBronze - Collaboration Solution – New

Gold - Sales Distinction of the Year - Distribution & Transportation

MoroccoSilver Winner - Customer Service Department of the Year

Winner - Excellence for Contacts Center for the Moroccan Market: Concept "FIRST CHOICE" SICCAM

Oman Bronze Winner - Customer Service Department of the Year

Stevie Awards Inc.

Qatar Customer Service Team of the Year

Saudi Arabia Silver - Back-Office Customer Service Team of the Year - Other Service Industries

United Arab Emirates

Bronze - Front-Line Customer Service Team of the Year - Other Service Industries

Bronze - Contact Center of the Year (Up to 100 Seats) - Other Service Industries

International Business Excellence Award Winner International Business Excellence Awards

Page 13: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

13DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA

Country/Entity Name

Award Title Award Organizer

Congo, The Democratic Republic of

Best Contact Center - Small Contact Center Contactcenterworld.com

Bronze - Customer Service Executive of the Year

Stevie Awards Inc.

Bronze - Customer Service Department of the Year – Transportation

Kenya

Bronze - Customer Service Department of the Year - All Other Industries - Less Than 100 seats

Stevie Awards Inc.

Silver - Young Customer Service Professional of the Year - All Other Industries

Bronze - Customer Service Leader of the Year - Transportation Industry

Silver - Customer Service Executive of the Year

Bronze - Customer Service Team of the Year - Transportation

Best Leader in EMEA 2018 – Small Contact Center

Contactcenterworld.com

Best Customer Service in EMEA 2018 – Small Contact Center

Namibia Courier Service Award for Service ExcellenceChartered Institute of Customer Management

Nigeria

Bronze - Customer Service Executive of the Year

Stevie Awards Inc.

Bronze - Customer Service Team of the Year - Transportation

Page 14: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

14DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA

Country/Entity Name

Award Title Award Organizer

South Africa

Bronze - Customer Service Complaints Team of the Year - All Other Industries

Stevie Awards Inc.

Silver - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 seats

Silver - Back-Office Customer Service Team of the Year - All Other Industries

Silver - Contact Center of the Year (Over 100 Seats) - All Other Industries

Bronze - Front-Line Customer Service Professional of the Year - All Other Industries

Bronze - Back-Office Customer Service Professional of the Year - All Other Industries

Gold - Young Customer Service Professional of the Year - All Other Industries

Silver - Contact Center Professional of the Year

Silver - Customer Service Team of the Year - Transportation

Bronze - Customer Service Executive of the Year

Best Leader in EMEA 2018 – Mid Size Contact Center

Contactcenterworld.com

Best Contact Center in EMEA 2018 – Mid Size Contact Center

Tanzania

Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

Stevie Awards Inc.

Best Community Spirit - Small Contact Center

Page 15: CUSTOMER SERVICE EXTERNAL AWARDS · Customer Experience Strategy Summit Best Customer Experience Organization of the Year Japan Leader of the Year 2018 CC-Award JP Korea, Republic

15DHL Express Customer Service External Awards 2018 | Oct 2018

YTD 2018 - 34 CS AWARDS IN SUB-SAHARAN AFRICA

Country/Entity Name

Award Title Award Organizer

Uganda Bronze - Customer Service Department of the Year – Transportation

Stevie Awards Inc.

Zambia

Bronze - Customer Service Manager of the Year – Transportation

Contact Centre of the year (Up to 100 seats) - Other Service Industries

Bronze - Customer Service Executive of the Year

Zimbabwe

Bronze - Customer Service Manager of the Year - Transportation

Bronze - Customer Service Department of the Year – Transportation

Top Rated company ZWChartered Institute of Customer Management