Critical Measures developed Language Access and the Law - the first e-learning program in the U.S. to address legal issues associated with providers’ legal duty to provide language access services to limited English Proficient patients (LEP). Leading national health plans such as Highmark and Wellpoint are using Language Access and the Law to train their provider networks on language access and the law. Critical Measures also has an e-learning program entitled Viewpoints: Clinical Competence in a Globally Mobile World. This is the first e-learning program in the U.S. (or world for that matter) to provide clinical instruction on how to practice global medicine. It provides training on the medical, legal and cross-cultural aspects of communicating with LEP patients, deaf and hard of hearing patients, immigrant and refugee patients and GLBT patients. This program provides 6.0 hours of CME credit for doctors and nurses provided through the University of Minnesota Medical School. Critical Measures 4627 Nicollet Avenue Minneapolis, MN 55419 [email protected] Critical Measures Cross-Cultural Healthcare Practice Critical Measures Specializes in Cross-Cultural Healthcare. Over 80% of our work is devoted to this developing field. Cross-cultural healthcare involves three key issues: racial and ethnic disparities, language access for Limited English Proficient (LEP) and Deaf and Hard of Hearing patients and the emerging issue of medical disparities that result from globally mobile populations. A Brief Description on Critical Measures and CM E-Learning • Evidence-based healthcare consulting and performance improvement services. Focus: cross-cultural health care. • Highly recommended by AHA and AMA. • Nation’s first e-learning program on The Law of Language Access in Healthcare (2010). • Conducted national webinars on the law of language access in healthcare for the ABA and the AHA (2012). • Nation’s first e-learning program on Global Medicine (2014). Interdisciplinary approach combining: • Clinical expertise in internal medicine, tropical and travel medicine, infectious and parasitic diseases. • Legal expertise in health law, civil rights law and the law of language access (Title VI, ADA). • Cross-cultural expertise in cross- cultural communication and conflict resolution. Other Distinguising Factors • National/international presentations on The New Science of Unconscious Bias.
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Aug 07, 2015
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Critical Measures developed Language Access and the Law - the first e-learning program in the U.S. to address legal issues associated with providers’ legal duty to provide language access services to limited English Proficient patients (LEP). Leading national health plans such as Highmark and Wellpoint are using Language Access and the Law to train their provider networks on language access and the law.
Critical Measures also has an e-learning program entitled Viewpoints: Clinical Competence in a Globally Mobile World. This is the first e-learning program in the U.S. (or world for that matter) to provide clinical instruction on how to practice global medicine. It provides training on the medical, legal and cross-cultural aspects of communicating with LEP patients, deaf and hard of hearing patients, immigrant and refugee patients and GLBT patients. This program provides 6.0 hours of CME credit for doctors and nurses provided through the University of Minnesota Medical School.
Critical Measures 4627 Nicollet Avenue Minneapolis, MN 55419 [email protected]
Critical Measures Cross-Cultural Healthcare PracticeCritical Measures Specializes in Cross-Cultural Healthcare. Over 80% of our work is devoted to this developing field. Cross-cultural healthcare involves three key issues: racial and ethnic disparities, language access for Limited English Proficient (LEP) and Deaf and Hard of Hearing patients and the emerging issue of medical disparities that result from globally mobile populations.
A Brief Description on Critical Measures and CM E-Learning
• Evidence-based healthcare consulting and performance improvement services. Focus: cross-cultural health care.
• Highly recommended by AHA and AMA.
• Nation’s first e-learning program on The Law of Language Access in Healthcare (2010).
• Conducted national webinars on the law of language access in healthcare for the ABA and the AHA (2012).
• Nation’s first e-learning program on Global Medicine (2014).
Interdisciplinary approach combining:
• Clinical expertise in internal medicine, tropical and travel medicine, infectious and parasitic diseases.
• Legal expertise in health law, civil rights law and the law of language access (Title VI, ADA).
• Cross-cultural expertise in cross-cultural communication and conflict resolution.
Other Distinguising Factors• National/international presentations
on The New Science of Unconscious Bias.
Want More Information? Contact David B. Hunt, J.D., President and CEO of Critical Measures, LLC., a national management consulting and training firm specializing in cross-cultural medical care. David can be reached at 612-746-1375 (office), 612-558-0028 (cell) or by e-mail at [email protected].
Critical Measures 4627 Nicollet Avenue Minneapolis, MN 55419 [email protected]
Critical Measures Cross-Cultural Healthcare Practice
Classroom TrainingCritical Measures offers a wide variety of live-training programs on diversity and inclusion and cultural competence in healthcare. Some of our most popular programs include:
• Diversity and Cultural Competence in Health Care
• Managing A Diverse Workforce
• Managing a Culturally Diverse Workforce
• Valuing Diversity: Attitudes Towards Differences
• The New Science of Unconscious Bias: Implications for Managers and Providers
• Understanding Cultural Differences
• Managing Cross-Cultural Conflict
• Language Access and the Law – Caring for the LEP Patient
• Global Medicine – New Skills for the Clinically Competent Physician
• Global Business Skills
• Micro-inequities
AssessmentsThorough organizational assessment helps you identify critical problems and adapt systems, policies and practices to meet the needs of diverse patients and employees, thereby improving quality of care and elevating patient and employee satisfaction. Critical Measures offers a number of organizational assessments, including:
• CLAS-Based Organizational Assessment
• Language Access Audit• Provider Cultural and Linguistic
Competence Assessment• Diversity Workforce Assessment
Critical Measures E-Learning ProgramsLanguage Access and the Law: Caring for the Limited English Proficient Patient
• Increase market share in culturally & linguistically diverse markets.
• Improve communication and patient satisfaction.
• Improve quality and safety of patient care.
• Comply with federal & state laws, reduce risk of unwanted litigation.
CME Credits: 2.25 hours of AMA Category 1 credits.
Critical Measures E-Learning Programs Viewpoints: Clinical Competence in a Globally Mobile World
• Improve identification and treatment of diseases of foreign origin
• Overcome communication chal-lenges with diverse patients: LEP, Deaf and Hard of Hearing, immi-grants/refugees & LGBTQ patients
• Improve patient trust, clinical outcomes and patient satisfaction
• Learn new skills to improve care to all patients in a globally mobile world.
• Improve clinical objectivity by
managing unconscious biases.
• CME Credits: 6.0 hours of AMA Category 1 credits.