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Powered by Presented by IMPLEMENTING UNIFIED COMMUNICATIONS: THE ESSAR EXPERIENCE6 th November 2015 Presented By: Keyur Desai Vice President IT, Essar
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Creating business value with Unified Communication and Collaboration

Jan 18, 2017

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Page 1: Creating business value with Unified Communication and Collaboration

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IMPLEMENTING

UNIFIED COMMUNICATIONS:

THE ESSAR EXPERIENCE…

6th November 2015

Presented By: Keyur DesaiVice President – IT, Essar

Page 2: Creating business value with Unified Communication and Collaboration

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About Me

NAME: Keyur Desai

EXPERIENCE: 14+ Years

ORGANISATION: Essar

OTHER ACTIVITIES: Rotarian, Harmonica Player, Avid Reader, Writer, Travel………etc.

BELIEF: “Life Help those, who help themselves.”….Robin Sharma

Page 3: Creating business value with Unified Communication and Collaboration

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AGENDA

ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

4 Mins

4 Mins

7 Mins

15 Mins

10 Mins

5 Mins

10 Mins

Page 4: Creating business value with Unified Communication and Collaboration

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ONE OF INDIA’S LARGEST INDUSTRIAL HOUSES

Essar Group

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OIL & GASCrude Refining Capacity:700K bpsd @ Vadinar296K bpsd @ Stanlow1400 retail outlets in India

POWER6700 MW capacity across 8 power plants in India & Canada

SHIPPING15 Vessels, 15 Onshore Rigs, 1 Semisubmersible and 2

BPO55,000 Aegis Employees56 Global Aegis Locations in 13 Countries

COMMUNICATIONThe Mobile Store: 700 Outlets90 Cities & Towns in India

REAL ESTATEEquinox Realty: 16 Million Sq. Ft under development

AGRI BUSINESSEssar Agrotech - well known for flowers, herbs and vegetables

PROJECTSValue-engineered EPC Solutions Specialized Equipment & Fabrication Facility

PORTS104 MTPA operational capacity54 MTPA under construction158 MTPA total capacity

MINING2bn tonnes of iron ore reserves27 MTPA pellet plants188 MT Coal reserves

METALS14 MMTPA steel-making capacity5 MMTPA processing and distribution capacity400+ branded retail outlets under Essar Hypermart

Page 5: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 6: Creating business value with Unified Communication and Collaboration

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Page 7: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 8: Creating business value with Unified Communication and Collaboration

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People used PCs to get things done.

IT’s role was to make sure things worked right.

The boundaries between work and life were clear.

Once Upon a Time…

Page 9: Creating business value with Unified Communication and Collaboration

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So I can work the way I want to work

My PC

Work from home PC

Bring your own PC

My devices

Smartphones

Slates & tablets

My apps

Social networking

Cloud apps

And Now !!

Page 10: Creating business value with Unified Communication and Collaboration

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Technology Advancements

Lack of Integration

Employee Preference

Users Taking Matters Into Their Own Hands

Shift to People Centric Approach

Page 11: Creating business value with Unified Communication and Collaboration

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Find Me, Follow Me

Call My Phone

Different Users, Different Styles, Different Workspaces

See Me, Contact Me, Meet

Me Online

Page 12: Creating business value with Unified Communication and Collaboration

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Work is no longer a confined place @ Essar

So it ensures…

Page 13: Creating business value with Unified Communication and Collaboration

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One of the first in industry to release BYOD policy to support

UC effectively

More than 200 VC Endpoints across the

Essar Offices

Global VOIPOver 14 Countries& 115 Locations

Integrations with Legacy Systems at various

locations

More than 15k active users of UC application on

various devices

Single number Audio Conference facility

SIP integration with Tetra for Remote VOIP connectionsMore than 60% reduction in

overall Travel Expenses

Facebook fans – 273%YouTube views – 30%

Negative Tweets – 26%

UC integrated with Social Media

UC Facts @ Essar

VOIP Facility on Private Aircrafts, Oil-Rigs and Ships

Page 14: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 15: Creating business value with Unified Communication and Collaboration

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Mobile Executives

Single VOIP Number

Reachability

Seamless VOIP using 3G, Wi-Fi

Connection

Video Conferencing –On the Move

Secured Access to Business

Critical App

Page 16: Creating business value with Unified Communication and Collaboration

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Project Collaboration

Share Document Real Time

Real Time Decision Making

Expertise Locator,

Presence, IM

Voice and Video

Conferencing

Page 17: Creating business value with Unified Communication and Collaboration

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Remote Plant Areas

Tetra Integration

with SIP Platform

Robust phone with UC facilities such as Conferencing, VOIP Communication

availability at critical locations

Page 18: Creating business value with Unified Communication and Collaboration

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HR Workflow

Interactive Training

Efficient Remote Worker

Management

Online HR Interviews

Low Cost and more effective

Town Halls

Page 19: Creating business value with Unified Communication and Collaboration

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Technical Support Desk

Easy Remote Connection

Seamless Escalation from

IM to Voice

Page 20: Creating business value with Unified Communication and Collaboration

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Improved User Efficiency and Productivity

Better and Faster Customer Service

Dynamic Growth with Social Media

and Analytics

Page 21: Creating business value with Unified Communication and Collaboration

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30%20%

Savings on STD/ISD cost with Global Voice CUG

usage

Savings on International Roaming and Travel Cost

Savings on traditional Hard phones

40%

STD / ISD Savings Roaming & Travel Cost Hard Phones Reduction

Cost Savings through VOIP/ UC

Page 22: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 23: Creating business value with Unified Communication and Collaboration

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VirtualizationMore than 15k users

VBPVideo Firewall for a Secured Conferencing

SBC Redundant Setup in hot failover mode

Secured Wi-FiCentralized solution to cater more than 70 global offices of Essar in secured way

MDMRemote Device and Application Management

Secured Mobile VOIPMore than 2k usersSSL VPN More than 7k users

Data boxSecured data storage and sharing solution

Security Layer for UC

Page 24: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 25: Creating business value with Unified Communication and Collaboration

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People Training and Culture Building

Integration of systems,

Evaluation and Technology selection

Secured Network for a “Risk free UC”,

Efficient Monitoring for optimization

Points to Remember !!

Know Your Environment

Have Business Cases Ready

Page 26: Creating business value with Unified Communication and Collaboration

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It’s a Journey…!!

Page 27: Creating business value with Unified Communication and Collaboration

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ABOUT ESSAR

WIIFY

WHY UC

BUSINESS USE CASES & BENEFITS

HOW ABOUT SECURITY?

POINTS TO REMEMBER

Q&A

Page 28: Creating business value with Unified Communication and Collaboration

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Page 29: Creating business value with Unified Communication and Collaboration

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THANK YOU

For further details, please contact us at

Email : [email protected] : 1800 266 1800 Visit : www.tatadocomo.com/business