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Course Syllabus VNSG 1261-Clinical I-Nursing Home Revision Date: January 2014 Catalog Description: A health-related work-based learning experience that enables the student to apply specialized occupational theory, skills, and concepts. Direct supervision is provided by the clinical professional. Lecture hours = 0, Lab hours = 0 Prerequisites: NURA 1301 or equivalent, BIOL 2404 Semester Credit Hours: 2 Lecture Hours per Week: 0 Lab Hours per Week: 0 Extension Hours per Week: 10 Contact Hours per Semester: 160 State Approval Code: 51.3901 Instructional Goals and Purposes: The purpose of this course is the introduction of the student to various clinical settings, both real and simulated. Learning Outcomes: 1. Apply the theory, concepts, and skills involving specialized materials, tools, equipment, procedures, regulations, laws, and interactions within and among political, economic, environmental, social, and legal systems associated with the occupation and the business/industry
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Course Syllabus VNSG 1261-Clinical I-Nursing Home Syllabus VNSG 1261-Clinical I-Nursing Home ... and spiritual care for socially diverse patients. ... Provide hygiene/bath Bed

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Page 1: Course Syllabus VNSG 1261-Clinical I-Nursing Home Syllabus VNSG 1261-Clinical I-Nursing Home ... and spiritual care for socially diverse patients. ... Provide hygiene/bath Bed

Course Syllabus

VNSG 1261-Clinical I-Nursing Home

Revision Date: January 2014

Catalog Description: A health-related work-based learning experience that enables the student to apply specialized occupational

theory, skills, and concepts. Direct supervision is provided by the clinical professional.

Lecture hours = 0, Lab hours = 0 Prerequisites: NURA 1301 or equivalent, BIOL 2404

Semester Credit Hours: 2

Lecture Hours per Week: 0 Lab Hours per Week: 0 Extension Hours per Week: 10 Contact Hours per Semester: 160

State Approval Code: 51.3901

Instructional Goals and Purposes: The purpose of this course is the introduction of the student to various clinical settings, both real and

simulated.

Learning Outcomes:

1. Apply the theory, concepts, and skills involving specialized materials, tools, equipment, procedures, regulations, laws, and

interactions within and among political, economic, environmental, social, and legal systems associated with the occupation and

the business/industry

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2. Demonstrate legal and ethical behavior, safety practices, interpersonal and teamwork skills, and appropriate written and verbal

communication skills using the terminology of the occupation and the business/industry.

Specific Course Objectives (includes SCANS): After studying all materials and resources presented in the course, the student will be able to:

MEMBER OF THE PROFESSION

1. Function within the nurse’s legal scope of practice to

provide quality nursing care to patients in the clinical

setting demonstrating responsibility, accountability and

competence in accordance with policies and procedures of

the practice setting or health care institution.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I,

iii, iv, B 1, iii, C I, ii iii)

DEC #1:A,B,C,D

PO

1&2

PROVIDER OF PATIENT- CENTERED CARE:

2. Demonstrate clinical reasoning and understanding and

application of evidence based policies to provide physical,

psychological, ethical, and spiritual care for socially

diverse patients.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#2:A,B,C,D,E,F,G,H

PO

3

3. Identify problems and formulate reasonable outcomes

when working with the patient and healthcare team

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#2:A,B,C,D,E,F,G,H

PO4

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4. Provide safe and caring nursing care to assigned patients

with predictable health care needs within in a supervised

and directed scope of practice.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#2:A,B,C,D,E,F,G,H

PO

5

5. Implement teaching of patients in the clinical setting.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#2:A,B,C,D,E,F,G,H

PO

6

6. Identify and report alterations in patient outcomes and

formulate care in a safe manner according to patient

outcomes.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#2:A,B,C,D,E,F,G,H

PO

6,7

PATIENT SAFETY ADVOCATE

7. Implement measures to promote a safe environment for

patients, self and others within the clinical setting.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#3:A,B,C,D,E,F

PO

8,9

MEMBER OF THE HEALTH CARE TEAM:

8. Communicates, collaborates, and advocates with patients,

their families, and the healthcare team to deliver

coordinated care to assigned patients.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I,

DEC

#4:A,B,C,D,E,F,G,H

PO

10

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iii, iv, B 1, iii, C I, ii iii)

9. Identifies patient needs and identifies appropriate referral

to resources that facilitate continuity of care.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#4:A,B,C,D,E,F,G,H

PO

11,12

10. Ensures patient confidentiality and communicates patient

data appropriately and timely per facility policy to

improve patient care.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#4:A,B,C,D,E,F,G,H

PO

11,12,13

11. Uses appropriate decision making in the clinical setting

using appropriate resources.

(SCANS IA, i, ii, iv, B I, ii, iii, iv, vi, vi, C I, iv, vi, IIA I, iii, iv, B

1, iii, C I, ii iii)

DEC

#4:A,B,C,D,E,F,G,H

PO

10,11,12,13

Course Content: Students in all sections of this course will be required to do the following:

Specific Course Objectives:

At the end of the course using classroom application, the student will be able to:

1. Provide quality nursing care to patients in the clinical

setting demonstrating responsibility, accountability and

competence in accordance with policies and procedures

of the practice setting or health care institution

CO: 1,2,4,6,7,8,9,11,12

2. Demonstrate clinical reasoning and understanding and

application of evidence based policies to provide

CO: 2,3,4,7,8,10

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physical, psychological, ethical, and spiritual care for

socially diverse patients.

3. Demonstrate appropriate data collection.

CO: 1,4,6,10,12

4. Identify problems and formulate reasonable outcomes

when working with daily patient and through the

completion of the geriatric profile.

CO: 1,3,4,5,6,7,10

5. Demonstrate safe and caring nursing care to assigned

patients with predictable health care needs within a

supervised and directed scope of practice.

CO: 2,4,6,7,8,10

6. Demonstrate appropriate teaching of patients in the

clinical setting.

CO: 2,5,7,9,10,11

7. Identify and report alterations in patient outcomes and

formulate care in a safe manner according to patient

outcomes.

CO: 1,2,3,4,6,7,8

8. Implement measures to promote a safe environment for

patients, self and others within the clinical setting.

CO: 1,4,7,8,9

9. Demonstrates ability to follow instructions, training,

and seeks supervision when needed to provide for

patient safety and policy.

CO: 1,6,7,8,9,10,11

10. Demonstrates in daily care of assigned patients and

through geriatric profile the ability to communicate and

collaborate, with patients, their families, and the

healthcare team to deliver coordinated care to assigned

patients.

CO: 1,8,9,10,11,12

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11. Ensures patient confidentiality and communicates

patient data appropriately and timely per facility policy

to improve patient care.

CO: 1,8,11,12

12. Demonstrates appropriate decision making in the

clinical setting using appropriate resources.

CO: 1,10,12

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Assessment:

Weekly Clinical Evaluation Tool VNSG 1261

Clinical Objectives: Wk 1

Wk 2

Wk 3

Wk 4

Wk 5

Wk 6

Wk 7

Wk 8

Wk 9

Wk 10

Wk 11

Wk 12

Wk 13

Wk 14

1. Provide quality nursing care to patients in the clinical setting demonstrating responsibility, accountability and competence in accordance with policies and procedures of the practice setting or health care institution

2. Demonstrate clinical reasoning and understanding and application of evidence based policies to provide physical, psychological, ethical, and spiritual care for socially diverse patients.

3. Demonstrate appropriate data collection.

4. Identify problems and formulate reasonable outcomes when working with daily patient and through the completion of the geriatric profile.

5. Demonstrate safe and caring nursing care to assigned patients with predictable health care needs within a supervised and directed scope of practice.

6. Demonstrate appropriate teaching of patients in the clinical setting.

7. Identify and report alterations in patient outcomes and formulate care in a safe manner according to patient outcomes.

8. Implement measures to promote a safe environment for patients, self and others within the clinical setting.

9. Demonstrates ability to follow instructions, training, and seeks supervision when needed to provide for patient safety and policy.

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10. Demonstrates in daily care of assigned patients and through geriatric profile the ability to communicate and collaborate, with patients, their families, and the healthcare team to deliver coordinated care to assigned patients.

11. Ensures patient confidentiality and communicates patient data appropriately and timely per facility policy to improve patient care.

12. Demonstrates appropriate decision making in the clinical setting using appropriate resources.

Totals:

Numeric Grade:

Average numeric grade evaluation:______

Scale Key

1 = Satisfactory

*0 = Not satisfactory

*Instructor will provide documentation for observation

Weekly Clinical Evaluation for VNSG 2360 Instructor Comments:

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Instructor Comments (continued):

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Simulation Evaluation Rubric

Name:___________________

Date:____________________

Role:____________________

Grade:____________________

Objectives: Score : Comments:

Maintain Confidentiality

Infection Control Measures

Safety Precautions

Identified Self and Patient

Assessment

Planning

Intervention(s)

Evaluation

Medication Administration

(6 rights maintained)

Communication with

Health-Care Team

Documentation

Competency in Skills

Total Score:

Instructor:

Score Key:

1=Satisfactory

0=Not Satisfactory

Total Points 24/24 = 100%

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11

LVN Skills Checklist

Student Name:_______________________________________

In a simulated or an actual clinical setting and using standardized performance criteria, the

student must demonstrated satisfactory completions of designated skills. This checklist will be

utilized in all semester clinicals requiring skill competencies. It is the responsibility of the

student to maintain the checklist and provide the information to the instructor at the appropriate

time. Students are expected to seek out opportunities to practice skills so that every skill can be

achieved. The more practice you have with each skill, the more comfortable you will be when

you graduate. *Indicates a skill that will be checked of only by an instructor for the first time.

Date LVN Competency/Skills Sat. Unsat Comments

ASEPSIS

Handwashing

Standard Precautions

Isolation

Provide hygiene/bath

Bed

Shower

Partial

Oral Care

Denture Care

Skin Care

Back Rub

Shave a male patient

Foot care (non-diabetic)

Nail care (non-diabetic)

Perform peri-care

Male

Female

Bedmaking

Occupied

Unoccupied

Assist with bedpan

Assist with urinal

HEALTH ASSESSMENT

Temperature

Pulse

Respirations

Blood Pressure

Weighing Patient

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12

Balance Scale

Bed Scale

*Geriatric Assessment

BASIC CARE

Body Mechanics

Positioning Patient

Use of Wheelchair

Transfer Techniques

Gait Belt

Apply Elastic Bandages

Apply Anti-Embolism

stockings

Demonstrate Restraints

Date Competency/Skills Sat. Unsat Comments

Safety Devices

Lap Buddy

Geri Chair

Bed Alarm

Chair Alarm

Monitor oxygen therapy

Nasal cannula

Face mask

O2 concentrator

Pulse Oximeter

Assist with CPR/Emergency

Range of Motion Exercises

STERILE TECHNIQUE

*Sterile gloving

Apply sterile dressing

*Insert Foley Catheter-Female

Male

Remove Foley

Decubitus Care

Care of drainage tubes

Isolation

MEDICATION

ADMINISTRATION

Oral (PO)

Sublingual (SL)

Opthalmic/Otic

Subcutaneous (sub-q or

subcu.)

Intramuscular (IM)

Ventrogluteal

Dorsogluteal

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13

Vastus Lateralis

Deltoid

Intradermal

Transdermal

Suppositories

Vaginal

Rectal

Inhalation

Patch

Ear Medication

Topical

Insulin

Glucometer

Finger Sticks

MISCELLANEOUS

*Insertion of NG tube

Remove naso-gastric tube

Collect selected specimens

Urine: sterile, midstream

Stool: OVA & Parasites

Assist with meals

Fluid measurement

Colostomy care

Measure & Record I & O

Check patient for impaction

Date Competency/Skills Sat. Unsat Comments

Enema Administration

Fleets

Tap Water

Saline

Oil retention

Remove IV

Peg Tube Medication

Tube Feeding

Date Other Skills

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14

GERIATRIC PROFILE AND PHYSICAL EXAMINATION

STUDENT’S NAME:________________________ DATE OF ASSESSMENT:_____

GRADE:________ FACILITY:________________________

I. PATIENT IDENTIFICATION: 20 pts

A. INITIALS:_____

B. AGE/ DATE OF BIRTH:________________________

C. OCCUPATION:__________________________

D. SEX: M:_____ F:_____

E. MARITAL STATUS:________________________

F. CHILDREN:____(Y / N)

G. ETHNIC ORIGIN:___________________________

H. RELIGION:________________________________

I. MEDICAL DIAGNOSIS:____________________________________________

________________________________________________________________________

J. DEFINITION OF MEDICAL DIAGNOSIS:____________________________

_______________________________________________________________________

_______________________________________________________________________ List

current medications(use additional sheet if necessary)____________________

______________________________________________________________________

K. Length of time in Nursing Home?___________________________

L. ADVANCE DIRECTIVE/DNR_____________________________

M. SPECIAL TREATMENTS/THERAPY_________________________________

______________________________________________________________________

II. VITAL SIGNS: 20pts

A. TEMPERATURE:_________________ METHOD:___________________

B. PULSE: RATE:__________RHYTHM:______________VOLUME:___________

C. RESPIRATIONS: RATE:________ RHYTHM:_________ DEPTH:__________

D. BP:______________

III. GENERAL APPEARANCE: 30 pts

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15

A. HEIGHT:______________ B. WEIGHT:_________________

C. IDEAL BODY WEIGHT:_____________________ D. BMI _________

For the next sections, if you check where there is asterisk, you must qualify/describe in the

area for “Comments”

E. MENTAL STATUS: _____ Good mental clarity- oriented to person, place and time.

_____*Recurrent episodes of disorientation (1 - 6 time/week)

_____*Frequent episodes of disorientation daily.

_____*Incoherence-total disorientation.

_____*Undetermined-comatose

COMMENTS:____________________________________________________________

________________________________________________________________________

________________________________________________________________________

E. LEVEL OF CONSCIOUSNESS:

_____Conscious-alert.

_____*Semi-comatose, responds only to sensory stimuli.

_____*Comatose-unresponsive

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

F. COMMUNICATION:

_____Communicates verbally without difficulty.

_____*Communicates verbally-needs extra time or assistance.

_____*Communicates only basic needs (Verbal or non-verbal)

_____*Does not communicate needs.

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

____________________________________________________________

G. VISION/HEARING:

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16

VISION: _____Adequate

_____Impaired-needs no assistance (Wears glasses or contact lens)

_____*Impaired-needs assistance.

_____*Cannot determine

HEARING:

_____Satisfactory at normal levels.

_____*Hears only when lip-reading or other cues.

_____*Hearing cannot be used for communication (Deaf)

_____*Hearing devices

_____*Cannot determine.

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

H. SKIN:

_____Smooth,supple. Warm to touch. No unusual color.

_____* Edema

_____*Dry, rough, scaly.

_____*Abrasions, blisters, wounds, rashes, decubitus

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

____________________________________________________________

I. RESPIRATIONS:

_____Clear breath sounds.

_____*Noisy breath sounds (inspiration &/or expiration)

_____*Labored, slow, rapid; or irregular respirations.

_____*Cough with or without sputum.

_____*Cannot determine.

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17

COMMENTS:__________________________________________________________________

______________________________________________________________________________

____________________________________________________________

J. HEART:

______Regular, strong heartbeat

_____*Irregular heartbeat

_____*Slow or rapid heartbeat

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

____________________________________________________________

K. EATING:

_____Eats independently. Type of diet: ____________

_____Requires occasional assistance eating.

_____*Totally fed (syringe feeding included). Define type of diet: _______

_____*Fed by tube or other non-oral means. _______________________

_____*Cannot determine. _______________________

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

L. ELIMINATION:

TOILETING:

_____Independent.

_____*Requires occasional assistance.

_____*Requires one person with hands-on assistance

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

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BOWEL CONTROL: _____Continent

_____ Bowel Sounds

_____Ostomy

_____*Occasionally incontinent (May wear diapers)

_____*Frequently/totally incontinent.

_____*Ostomy (needs assistance)

_____*Cannot determine

BLADDER CONTROL:

_____Continent

_____Occasional incontinence.

_____*Nocturnal incontinence.

_____*Frequently/totally incontinent.

_____*Cannot determine

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

M. MOBILITY:

_____Walks independently; may use mechanical devices.

_____Walks with assistance on ramps/stairs only.

_____Wheels independently except in difficult areas.

_____Walks with one person.

_____Walks with two people.

_____*Must be wheeled.

_____*Bedfast

_____Full range of motion in joints.

_____*Limited range of motion in joints.

_____*Cannot determine.

CONTRACTURES:

_____None

_____*One extremity affected.

_____*Two extremities affected.

_____*Three extremities affected.

_____*Four extremities affected.

_____*Cannot determine.

[Indicate which extremity affected. Include hands, fingers, and feet]

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19

COMMENTS:__________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________

IV. NURSING CARE-30 pts

A. Identify two nursing needs based on Maslow’s.

_______________________________________________________________________

________________________________________________________________________

________________________________________________________________________

B. a) Of these, which need has priority: _____________________________________

b) Why? ___________________________________________________________

_______________________________________________________________________

________________________________________________________________________

________________________________________________________________________

C. List two nursing/learning interventions for each of the nursing needs identified above.

_______________________________________________________________________

________________________________________________________________________

________________________________________________________________________

D. Identify two healthcare resources to assist in the care of the patient.

_______________________________________________________________________

_______________________________________________________________________

______________________________________________________________________________

__________________________________________________________________

COMMENTS:__________________________________________________________________

______________________________________________________________________________

____________________________________________________________

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20

PANOLA COLLEGE NURSING PROGRAM

CLINICAL EVALUATION

Grades for the clinical component of VNSG 1261 are derived by observing the student’s performance and

by evaluating the student in the role of Provider of Care, Coordinator of Care, and Member of the

Profession.

MID END COMMENTS

SIM/VCE/Case Studies/Skills Checklist

(5%)

Geriatric Profile (10%)

Instructor Observation and Evaluation

(85%)

Mid-course grade

Student signature: Date:

Faculty Signature: Date:

End-of-Course Grade:

Student Signature: Date:

Faculty Signature: Date:

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Log for Clinical Nursing Experience

Student Name: ______________________

Clinical Area_____________________________

Instructor: __________________________

Date of Clinical___________________________

Date Pt

Initials

Medical

Diagnosis

Nursing Skills/Interventions

Performed

Student Comments

COMMENTS: (Address how your experience met course objectives)

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VCE Grading Rubric

Category 4 3 2 1 Total

Content Objectives for

assigned VCE

were met;

answers for each

question are

complete and

thorough

demonstrating

thought and

critical thinking

Objectives for

assigned VCE

were somewhat

met; most

answers were

complete with

most answers

demonstrating

thought and

critical thinking

Answers lack

evidence that

objectives

were met,

some answers

complete, with

some evidence

of thought and

critical

thinking

Answers have

little or nothing

to do with the

objectives, few

answers

complete with

little or no

evidence of

thought or

critical thinking

Quality VCE turned in

on time;

consistently

follows the

directions for

each question,

able to read all

answers

VCE turned in

on time;

frequently

follows the

directions for

each question;

difficult to read

answers

VCE turned in

on time;

occasionally

follows the

directions for

each questions;

difficult to

read answers

VCE turned in

on time; rarely

follows the

directions for

each questions;

difficult to read

answers

Resources Answers

consistently

demonstrate the

application and

knowledge of

suggested text

reading

assignment for

the assigned

VCE

Answers

occasionally

demonstrate the

application and

knowledge of

suggested text

reading

assignment for

the assigned

VCE

Answers lack

the application

and knowledge

of suggested

text reading

assignment for

the assigned

VCE

Answers do not

contain any

substance or

recognizable

application of

the resourced

material

Professional

Language

Answers given

consistently use

appropriate

language and

vocabulary

Answers given

frequently use

appropriate

language and

vocabulary

Answers given

occasionally

use appropriate

language and

vocabulary

Answers given

do not use

appropriate

language and

vocabulary

Score:______________

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23

Methods of Instruction/Course Format/Delivery:

Methods of Instruction/Course Format/Delivery:

1) Clinical assignments

2) Geriatric profile

3) Clinical conferences

4) Group discussion

5) Computer assisted instruction

6) Videos

7) Observation

8) Return demonstration

9) Student-Teacher conferences

10) Guest speakers

11) Homework

12) Student presentations

Course Requirements:

1. The student must have an average grade of 75 or above in order to successfully

complete this course.

2. Preparation and active participation in class.

3. Outside individualized research in texts, videos, CAIs and journals.

4. Compliance with all rules and regulation as outlined in the current Department of

Nursing Student Handbook and Panola College catalog.

Canvas:

Canvas may be used to supplement the course. You will be expected to check your

email, reply to messages, and complete assignments on Canvas as instructed. As you

know, there is not enough time to review all the content in the book. Therefore, you will

be responsible for reviewing and studying selected chapters independently.

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Course Grade: The grading scale for this course is as follows:

Grading Scale:

A = 90-100

B = 80-89.99

C = 75-79.99

F = 74.99 and below

NO ROUNDING

Overall Course Grade:

1) Instructor evaluation 85%

2) SIM/VCE/Case Studies/Skills Checklist 5%

3) Geriatric Profile 10%

The instructor evaluation average must be equal to or greater than 75 in order to pass

this course.

Texts, Materials, and Supplies:

VCE textbook

other materials

Other:

For current texts and materials, use the following link to access bookstore listings: http://www.panolacollegestore.com

For testing services, use the following link: http://www.panola.edu/elearning/testing.html

If any student in this class has special classroom or testing needs because of a physical learning or emotional condition, please contact the ADA Student Coordinator in Support Services located in the Administration Building or go to http://www.panola.edu/student-success/disability-support-services/ for more information.

Withdrawing from a course is the student’s responsibility. Students who do not attend class and who do not withdraw will receive the grade earned for the course.

Student Handbook, The Pathfinder: http://www.panola.edu/student-success/documents/pathfinder.pdf

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SCANS CRITERIA

1) Foundation skills are defined in three areas: basic skills, thinking skills, and personal

qualities.

a) Basic Skills: A worker must read, write, perform arithmetic and mathematical operations, listen, and speak effectively. These skills include: i) Reading: locate, understand, and interpret written information in prose and in documents

such as manuals, graphs, and schedules. ii) Writing: communicate thoughts, ideas, information, and messages in writing, and create

documents such as letters, directions, manuals, reports, graphs, and flow charts. iii) Arithmetic and Mathematical Operations: perform basic computations and approach practical

problems by choosing appropriately from a variety of mathematical techniques. iv) Listening: receive, attend to, interpret, and respond to verbal messages and other cues. v) Speaking: Organize ideas and communicate orally.

b) Thinking Skills: A worker must think creatively, make decisions, solve problems, visualize, know how to learn, and reason effectively. These skills include: i) Creative Thinking: generate new ideas. ii) Decision Making: specify goals and constraints, generate alternatives, consider risks, and

evaluate and choose the best alternative. iii) Problem Solving: recognize problems and devise and implement plan of action. iv) Visualize ("Seeing Things in the Mind's Eye"): organize and process symbols, pictures,

graphs, objects, and other information. v) Knowing How to Learn: use efficient learning techniques to acquire and apply new knowledge

and skills. vi) Reasoning: discover a rule or principle underlying the relationship between two or more

objects and apply it when solving a problem.

c) Personal Qualities: A worker must display responsibility, self-esteem, sociability, self-management, integrity, and honesty. i) Responsibility: exert a high level of effort and persevere toward goal attainment. ii) Self-Esteem: believe in one's own self-worth and maintain a positive view of oneself. iii) Sociability: demonstrate understanding, friendliness, adaptability, empathy, and politeness in

group settings. iv) Self-Management: assess oneself accurately, set personal goals, monitor progress, and

exhibit self-control. v) Integrity and Honesty: choose ethical courses of action.

2) Workplace competencies are defined in five areas: resources, interpersonal skills, information, systems, and technology.

a) Resources: A worker must identify, organize, plan, and allocate resources effectively.

i) Time: select goal-relevant activities, rank them, allocate time, and prepare and follow schedules.

ii) Money: Use or prepare budgets, make forecasts, keep records, and make adjustments to meet objectives.

iii) Material and Facilities: Acquire, store, allocate, and use materials or space efficiently. Examples: construct a decision time line chart; use computer software to plan a project; prepare a budget; conduct a cost/benefits analysis; design an RFP process; write a job description; develop a staffing plan.

b) Interpersonal Skills: A worker must work with others effectively. i) Participate as a Member of a Team: contribute to group effort. ii) Teach Others New Skills. iii) Serve Clients/Customers: work to satisfy customer's expectations.

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iv) Exercise Leadership: communicate ideas to justify position, persuade and convince others, responsibly challenge existing procedures and policies.

v) Negotiate: work toward agreements involving exchange of resources, resolve divergent interests.

vi) Work with Diversity: work well with men and women from diverse backgrounds. Examples: collaborate with a group member to solve a problem; work through a group conflict situation, train a colleague; deal with a dissatisfied customer in person; select and use appropriate leadership styles; use effective delegation techniques; conduct an individual or team negotiation; demonstrate an understanding of how people from different cultural backgrounds might behave in various situations.

c) Information: A worker must be able to acquire and use information. i) Acquire and Evaluate Information. ii) Organize and Maintain Information. iii) Interpret and Communicate Information. iv) Use Computers to Process Information. Examples: research and collect data from various sources; develop a form to collect data; develop an inventory record-keeping system; produce a report using graphics; make an oral presentation using various media; use on-line computer data bases to research a report; use a computer spreadsheet to develop a budget.

d) Systems: A worker must understand complex interrelationships. i) Understand Systems: know how social, organizational, and technological systems work and

operate effectively with them. ii) Monitor and Correct Performance: distinguish trends, predict impacts on system operations,

diagnose deviations in systems' performance and correct malfunctions. iii) Improve or Design Systems: suggest modifications to existing systems and develop new or

alternative systems to improve performance. Examples: draw and interpret an organizational chart; develop a monitoring process; choose a situation needing improvement, break it down, examine it, propose an improvement, and implement it.

e) Technology: A worker must be able to work with a variety of technologies. i) Select Technology: choose procedures, tools or equipment including computers and related

technologies. ii) Apply Technologies to Task: understand overall intent and proper procedures for setup and

operation of equipment. iii) Maintain and Troubleshoot Equipment: Prevent, identify, or solve problems with equipment,

including computers and other technologies. Examples: read equipment descriptions and technical specifications to select equipment to meet needs; set up and assemble appropriate equipment from instructions; read and follow directions for troubleshooting and repairing equipment.