Corporate Profile

TOTAL REAL ESTATE SOLUTIONS

PHONE : +91 80 2559 0005 FAX : +91 80 2557 6613 EMAIL : [email protected]

and

CAPABILITY STATEMENT



India’s only multi faceted, transaction based, national real estate corporation. L J Hooker have a business vertical to deliver your property requirements ;

L J Hooker PROJECT MARKETING • Comprehensive Marketing & Sale of new project stock • Residential and commercial • Developer Consultant Services

L J Hooker CORPORATE BROKERAGE

• Commercial transaction and advisory services • Residential brokerage services for sales and leasing • Mandated search and select (commercial & residential) • Portfolio Solutions

L J Hooker PROPERTY SERVICES

• Leasing & Letting Management services for residential & commercial • Facilities Management – Residential & Commercial

L J Hooker DESIGN STUDIO

• Creative design for all requirements of the property industry • Scheduling and placement of media • Full design and placement of e media • Design and placement of outdoor • TV & Radio scheduling and creative • Collateral production

L J Hooker FRANCHISE NETWORK

• Residential sales and leasing • Residential letting management • Commercial sales & leasing • Commercial management

L J Hooker FINANCIAL SERVICES

• Home Loan funding • Pre approval of projects for finance • Private Equity introductions

L J Hooker RESEARCH

• Feasibility analysis • Pricing analysis • Market reports



INDEX

1 CORPORATE OBJECTIVE

2 CORPORATE HISTORY

3 KEY PERSONNEL

4 PROJECT MARKETING

5 CORPORATE BROKERAGE

6 LETTING MANAGEMENT SERVICES

7 FACILITIES MANAGEMENT SERVICES

8 DESIGN STUDIO

9 FRANCHISE NETWORK

10 HOME LOANS

11 RESEARCH

12 CLIENT SERVICE CHARTER

Annexures – Testimonials (Sobha Builders, APREDA, Aditya Constructions)



1. OUR CORPORATE OBJECTIVE

TO MAXIMISE OUR CLIENTS’S RETURNS AND MINIMISE THEIR REQUIRED INPUTS THROUGH PROVISION OF WORLD CLASS INTEGRATED PROPERTY SERVICES, BOTH TRANSACTIONAL AND CONSULTING.

Everything we embark on, and every process we undertake has the specific goal of increasing our clients’ returns and minimizing their required inputs for their property transactions, both in the short and longer term.

Whilst our objectives are simple, the steps to achieve them are not….

There are a multitude of factors which determine the success of a property transaction, and we understand that our clients need holistic integrated solutions and world class transparent operating systems.

We have a broad range of detailed systems and processes in place so that no stone is left unturned to ensure our clients achieve the best result possible.

Our holistic approach guarantees you always enjoy a best case outcome.

We have the systems, the experience and most importantly the right people to make sure we produce the best results, every time.

MISSION STATEMENT

To provide integrated, holistic solutions that ensure our clients’ achieve the very best results, both short and long term.

To develop and nurture a transparent relationship based on integrity, trust and mutual respect between our agency and our clients.



2. CORPORATE HISTORY

LJ Hooker was established in 1928 and is now considered a truly international company and a ‘super brand’ in the Asia Pacific marketplace. The company has close to 800 offices, with a total staffing of over 10,000 employees, and an annual turnover in excess of $30 Billion in property transactions and $100 Billion + in property under management.

The L.J. Hooker network extends pan India and across the following international markets;

The L.J. Hooker name has been synonymous with strength, presence, high visibility, integrity, reliability, dependability and innovation in the property industry since its inception in 1928.

L.J. Hooker does it all and does it better with specialist local knowledge combined with highly specialised and skilled personnel who provide tailored solutions that go beyond buying, selling, renting and managing property.

L.J. HOOKER OFFER A SEAMLESS SERVICE TAILORED TO SUIT OUR CLIENTS’ NEEDS.

L.J. Hooker launched its India operations in 2007 and is establishing a dynamic network across 9 of the major markets and cities of India with specialist Corporate offices in Bangalore, Hyderabad and Delhi, to offer an unparalleled delivery channel to the general marketplace.

At L.J. Hooker we can offer the highest level of expertise and service in the India market for all aspects of sales, leasing, management, creative and consulting for both residential and commercial property.

India • Australia • New Zealand • UAE (United Arab Emirates) • Papua New Guinea Indonesia• Fiji • Hong Kong • China • Japan • Vietnam



3. KEY PERSONNEL

Our key executives are all highly experienced industry professionals with a combined experience of close to 100 years with the L.J. Hooker network plus billions of dollars in sales and leasing to their credit. A brief synopsis of the Executive Directors and key Executives is as follows;

Mr Ramneek Bakhshi Executive Chairman

Mr Alexander (Sandy) Moore Managing Director - CEO

Mr Russ Cornish Director - Sales & Marketing

Mr Vijay Anand Project Marketing Regional Manager Operations

Joined L.J. Hooker in 1989 and has had extensive experience, with an outstanding track record in all forms of Project Marketing, Real Estate sales and management (residential, commercial, retail and industrial) plus an in depth working knowledge in respect of Facilities Management and Letting Management (both permanent and serviced short term).

Member of the L.J. Hooker Captains Club (multiple MM$C member) and a permanent resident in India since 2008.

Joined L.J. Hooker in 1972 (Corporate) and went on to establish what was to become L.J. Hooker’s leading office. Established L.J. Hooker Project Marketing (QLD) and has personally transacted some $2 billion worth of residential apartments off plan.

A foundation member of the Board of Hooker Corporation Limited, a Fellow and past member of the Board of the Real Estate Institute, a foundation member of the L.J. Hooker Admirals Club (Company advisory panel), recipient of the Sir Leslie Hooker Award and member of the Captains Club.

Founded L J Hooker India in 2007 after a long and distinguished career in the garment export sector.

Served for 9 years on the Board of the Apparel Export Promotion Council (APEC) and is currently a member of the board of the World Presidents Organization (WPO), Washington DC.

Ramneek lives between Bangalore, Mumbai and Delhi.

An extensive career in the South and Central India property markets commencing in Financial Services; and over the last 7 years in Sales Management with some of India’s leading property development and marketing companies.

Vijay has built a reputation for delivery and performance, with an uncompromising attitude that ensures the success of his clients’ projects.

Highly skilled and performance orientated. Qualifications: B.Com.



3. KEY PERSONNEL (cont)

Mr Tony Sheehan Director – IT & Systems

Mr Chaitanya Manohar Director - Operations

Mr Karan Bakhshi Key Client Services Manager

An IT and Systems specialist with extensive experience in data storage and internet based marketing strategies.

An expert with the L.J. Hooker System and winner of the 2006-2007 Top Business Systems Manager Award for the group.

Member of L.J. Hooker Captains Club.

Educated with a B.Com and MBA (USA), Chaitanya has had a successful career in the Technology world in the United States prior to his return to India.

He returned to his roots in India to pursue his entrepreneurial interest in property and franchising and has been instrumental in the setting up of L.J. Hooker India.

Chaitanya serves as a Director and Chief Operating Officer of L J Hooker India

Educated in the US with BA (Economics & Business), and with L J Hooker India since 2007.

Karan heads our specialist Key Client Services division with particular regard to institutional mandate services.

Well versed in the commercial and residential markets of South India and a specialist in corporate dealings.

A seasoned and experienced all round property professional with 26 years in the Hyderabad market, the last 14 being as Managing Partner of the 3rd generation family Project Management and contracting business.

Vinod has worked for a wide variety of local, national and international property companies and has a wealth of experience in both the property business and the Hyderabad market.

Mr S. Bal Vinod

Manager – Andhra Pradesh



3. KEY PERSONNEL (cont)

Mr James Howard Clarke

Business Development Manager

Mr Shashank Singhania Design Studio Manager

Mr Royal Reddy Research Department Manager

A very capable, professional and well educated marketer who will ensure your marketing budget is wisely spent to maximum advantage.

Having come back to India, Shashank has pursued his career in project marketing in the property development industry with marketing appointments for both large development companies and major aggregate marketers.

Qualifications: BA and MBA (UK) in marketing.

A highly skilled research analyst who ensures our clients receive only the best advice, gleaned from the most thorough research.

Proficient at analysing market trends and providing critical inputs to clients in respect of their sales, marketing & research strategies.

A keen planner and strategist with a proven track record of consistently increasing clients’ profitability

Qualifications: MBA (UK) qualified.

A specialist in media relations and PR and the interface between L J Hooker Project Marketing and the media.

Responsible for providing our media partners with a direct information channel and access to key people.

Maintains media relations pan India.

Ms Donna Lethborg Media & Public Relations

Manager

A B.Com (Marketing & Management), with a strong background in Sales & Marketing within the property and construction industries.

Handpicked to support the business development efforts of LJ Hooker Project Marketing in India, he comes with core understanding and expertise of real estate development from planning, through to end sales.

As an organized professional, he understands developer needs and the rapidly changing market environment.



4. PROJECT MARKETING

A comprehensive end to end solution for the sales and marketing of new property stock.

The best way to achieve an increase in profit for a developer is to have the company personnel dedicate their full resources and time to the core business, Property Development – being the sourcing of quality sites and the implementation of your vision.

If you outsource your Project Marketing and sales function to L.J. Hooker you will not only get a broader market reach, quicker product take up rates and a raft of other operational advantages, but you will be able to allocate your time and resources to maximising your development opportunities.

L.J. Hooker Project Marketing is positioned to provide a range of services dependant on your needs and requirements.

We act as your project marketing consultant, sales manager and sales coordinator to ensure that your interests are always paramount and that you get to the whole market.

We can add the greatest value for you by being involved at the earliest time possible and working with you to ensure the potential project returns are maximised at every stage.

Our key area’s of support are;

♦ Research and Feasibility analysis

♦ Financier introduction, liaison & reporting

♦ Planning consultation

♦ Design consultation

♦ Pricing analysis

♦ Legal consultation and advice with contract preparation

♦ Marketing strategy design (print, emedia, outdoor etc)

♦ Marketing strategy implementation

♦ Analysis of media effectiveness and strategy

♦ Web site design and hosting

♦ Management of electronic marketing

♦ Management of project enquiry data base

♦ Management of sales through the general agent market

♦ Management of sales through in house sales team

♦ Contract schedule management

♦ Escrow account management

♦ Letting Management solutions

♦ Facility Management solutions

♦ Client for life data base management

PHASE 1 PRE-CONSTRUCTION CONSULTANCY

PHASE 2 SALES MANAGEMENT

PHASE 3 POST SALE MANAGEMENT



4. PROJECT MARKETING, DEVELOPER BENEFITS

♦ RESEARCH & FEASIBILITY ANALYSIS

� General market research with respect to similar product on market - sold and proposed – ongoing for life of project.

� Feasibility analysis of project.

� Evaluation for you of various planning schemes and layouts.

♦ FINANCIER INTRODUCTION, LIAISON & REPORTING

� Introduction to preferred project financiers for provision of general project funding.

� Provision of feasibility reports for funding applications.

� Reporting to financiers throughout the term of the project as required.

� Negotiation with preferred financiers to have projects pre approved for purchaser financing.

� On site finance officers (L J Hooker Home Loans in association with Axis Bank)

♦ PLANNING CONSULTATION

� Consultation with the client’s Town Planning consultants to ensure the project format and usages will maximise client returns.

♦ DESIGN CONSULTATION

� Consultation and liaison with the client’s architects to ensure that the proposed building design, layout and finish schedule maximise the client returns and are in line

with market demands and expectations.

♦ PRICING SCHEDULES & ANALYSIS

� Provision of detailed research based pricing schedules with ongoing analysis and reporting.

♦ LEGAL CONSULTATION AND CONTRACT PREPARATION

� Consultation with client’s legal representatives and provision of draft contract documentation to ensure all contract documents are both commercially sound, and assist with the sales and marketing program.

♦ COMPREHENSIVE MARKETING STRATEGY DESIGN

� Design of complete marketing strategies including PR, electronic, signage, advertising, launch programs, agent notifications and briefings, and data base campaigns

♦ MARKETING STRATEGY IMPLEMENTATION

� Implementation of all marketing strategies

� Reporting to client of both the schedule and results.

♦ ADVERTISING PLACEMENT

� Placement of all direct advertising with a full flow on to the client of all L.J. Hooker national & international discount rates.




♦ WEB SITE DESIGN AND HOSTING

� Design, build and hosting of project web site.

� Includes a fully interactive web site containing all project information including contract downloads.

♦ MANAGEMENT OF ELECTRONIC MARKETING

� Full management and implementation of electronic sales marketing campaigns to target groups

� Detailed reporting to client.

♦ MANAGEMENT OF PROJECT ENQUIRY DATA BASE

� Management and follow up by the in house sales team on all project buyer enquiry and registration of the enquiry.

� Management of all data through our proprietary software system E2

� Contact and tracking of all enquiry through our data base management systems

MANAGEMENT OF SALES THROUGH GENERAL AGENT MARKET

� We undertake to manage our clients’ projects to the broad agent base available.

� We ensure all Agents (and Agencies) are fully informed of the project, invited to participate in the sales program and briefed on a regular basis with complete access available to all documentation, including contracts.

� We handle all payments to the introducing agent and all paperwork and reporting required. This ensures our client projects have the absolute maximum exposure to the marketplace.

♦ DIRECT SALES THROUGH ‘IN HOUSE’ SALES TEAMS

� The L.J. Hooker appoint and place on site a sales team to handle all enquiries generated from the direct advertising, signage and electronic marketing.

� The sales team is highly trained and highly skilled at converting enquiry to concluded deals.

♦ CONTRACT MANAGEMENT

� The ongoing management of all sale contracts from the time of signing through to completion and settlement.

� Includes following up on all contract conditions, undertakings and advices in respect of construction

� Management of buyer payment schedule

♦ ESCROW ACCOUNT MANAGEMENT

� Management of all client held funds from the initial deposit through to settlement.

� A seamless, transparent process to ensure funds are collected in a timely manner and in our clients accounts in the shortest time possible.

� Detailed reporting, audit processes and insurances for complete client protection.




♦ FACILITIES MANAGEMENT

� A core part of the L.J. Hooker offer to our developer clients is the tie in of our Facilities Management arm for the ongoing care and maintenance of the asset.

� It is critical that the building, the grounds and the general facilities are maintained to the highest standard.

� The FM arm will work with the owners association to ensure that over the long term the project is maintained in a manner that both enhances each apartment’s value and the developer’s reputation – this is an optional service available at the clients discretion and at no cost to the client.

♦ LETTING MANAGEMENT SERVICE TO INVESTOR BUYERS

� The experienced Letting Management arm provides an opportunity for project purchasers to have a passive income stream that maximises their returns and minimises their input.

� The LM team handle letting and all management issues with the tenancy, and provide the apartment owner with monthly statements and EFT of all income.

� Its service schedule covers tenant sourcing, tenant selection, reference checking, lease preparation, security bond and escrow account, rental collection, monthly EFT disbursement to owners, monthly accounting statements, end of year financial reporting, regular property inspections and owner reports, maintenance reviews, and general maintenance as required.

� The provision of this service assists us to compile an extensive data base of multiple property owner/investors and considerably increases your potential sales market for this and future projects.

CLIENT FOR LIFE POLICY WITH ONGOING CLIENT MANAGEMENT

� We have an ongoing relationship with all project buyers to ensure that they become ‘clients for life’ and advocates for our developer clients and their products.

� Our data base ensures we communicate with our past buyers in a relevant manner at least 4 times per annum and that they become a preferred client on our early project advices. These buyers then become your future ‘advocates’.

� The Facilities Management and Letting Management services ensure that we maintain long term relationships with all past buyers for mutual benefit to the reputation of both our firm and the developer client.

By engaging L.J. Hooker Project Marketing now!

How do you increase your profits ?



5. CORPORATE BROKERAGE SERVICES

The corporate brokerage arm of L J Hooker handles the broad gamut of our Key Clients’ real estate needs;

♦ Mandated commercial search and select

♦ Mandated residential search and select

♦ Residential leasing services

♦ Residential sales services

♦ Commercial leasing services

♦ Commercial sales services

♦ General real estate consultancy services

♦ Portfolio solutions and management

Mandated commercial search and select

We accept instructions to identify and locate suitable commercial and retail sites pan India for your business. We can take these instructions on a one off basis or a continuing term. We are able to provide supporting detailed research analysis services should this be required.

Mandated residential search and select

Should you require executive accommodation for your expat and senior staff we can search out and short list suitable properties with a minimum of fuss for you and your staff. We will follow your instructions and provide a detailed shortlist with photographs and then organise inspections as required and finalise all negotiations and paperwork for you.

Residential leasing services

We have sophisticated systems and processes to ensure we get your property in front of the maximum number of potential tenants, we deal with all major corporations in regards their requirements and we send your property to all local brokers as well as our own network.

Residential sales services

Quality marketing strategies and world class people ensure you receive the best terms in the shortest time. You also have the comfort of dealing with a modern business like corporate office with transparent systems and world class communication that will keep you abreast of developments at all times.

Commercial leasing and sales services

Quality marketing strategies with excellent data bases and world standard property signage means you get the best results in the best time. Our first class experienced team will work in your interests only.

Portfolio Solutions

We provide portfolio management solutions to clients with multiple property requirements and with multi state footprints. We are skilled at delivering quality centralised reporting and servicing coupled with a national delivery channel to get you the results you need.



6. LETTING MANAGEMENT SERVICES

When property is purchased for investment the buyer needs to ensure that not only will the property gain in value, but also that it will return the highest net yield possible with a regular and predictable cash flow.

You need to know that the monthly income will be EFT (Electronically funds transferred) into your account every month on a set date, you need to know that you will be provided with comprehensive financial statements every month and at the end of the tax year.

As your professional manager we will ensure that you get the best tenant, the highest rent, have the most cost effective maintenance and also the best security for you asset – all with minimal inputs from you.

Property Management has become a specialised field with vast legal implications, so it is also now important, more than ever before, to have your property managed by a professional management team.

As the owner of a property it is your legal responsibility to comply with the various acts of parliament and local statutes.

By employing our Property Management team you can rest assured that you and your property will comply with all Regulations and Acts and that we will ensure you are protected in the best possible way at all times.

We pride ourselves on having Specialised Managers that can provide state of the art solutions with market leading results for our clients.

We offer you thoroughly informed and trained staff in all aspects of the business to provide peace of mind to you as the owner.

Our personnel have a wealth of experience and knowledge within the field of Letting & Property Management.

It is our aim to ensure that your property ownership is as easy as managing a share portfolio in that you need almost no input and it is just as easy for you if you are in London or New York, or indeed across town.

Our core objectives…..

• To maximise the annual net return from the investment.

• To maximise the capital appreciation of the investment.

• To make the property investment problem free.

• To limit the exposure and risk to litigation.

• To minimise the input the owner needs to have in the day-to-day running of the investment

• To provide the owner with ongoing accurate information to allow continual evaluation of the portfolio.

• To establish a personalised business relationship with our clients.

• To provide the highest standard of professionalism in the services we provide.



6. LETTING MANAGEMENT SERVICES

At L J Hooker we guarantee to;

• Not levy charges against prospective tenants (unless mandated) ensuring you receive the widest response possible

• Market your property through the entire broker market.

• Market your property to our huge prospect data base

• Offer you free rental listing on 99 acres and the L.J. Hooker international web portals

• Negotiate the best possible terms and conditions for you in your lease

• Collect your rental payments as they fall due and remit the funds to you every month.

• Furnish you with full financial statements every month

• Inspect your property every three months to ensure it is well kept and in compliance with the lease.

• Attend to all maintenance issues promptly and professionally

• Advise you of all matters concerning your property with regular reports and communication.

Why L.J. Hooker works better for you….

• L.J. Hooker have a data base of a huge number of local brokers that we update with all our rental listings every week this ensures you have every broker in the market working for you and that you get the maximum reach possible

• L.J. Hooker do not take fees from tenants (unless mandated) ensuring we draw the maximum amount of enquiry to your property.

• L.J. Hooker have experienced professional managers who will look after your property as though it were their own ensuring your property is kept in the best condition and that your asset value is enhanced.

• L.J. Hooker will handle complete management of your property with turn key solutions, we will find a tenant, execute the lease, collect the rental, pay your taxes and expenses and remit you your income and provide you complete reporting.

• L.J. Hooker have ‘in house’ state of the art IT solutions to assist us to better manage the financial aspects of your property this ensures we keep you fully informed with accurate and complete reporting and that we maximize your financial return.

• L.J. Hooker have world class software specially designed for the management of your property ensuring that nothing is missed and that all maintenance maters are attended to promptly.

• L.J. Hooker have developed best practice operating systems ensuring that we maintain your asset in the best possible way and keep its capital value at the optimum level possible.



7. FACILITIES MANAGEMENT

We offer a full suite of services to ensure comprehensive management of both commercial and residential property.

Some of our key client services ;

Asset management and life cycle planning

Financial Budgeting for annual management services & owner accounts

Financial Budgeting of long term accrual expenses

Depreciation scheduling and analysis

Fully audited accounting for income and expenditure to international standards

Security services

Concierge services

Pest control

Housekeeping

Open space & grounds maintenance

Capital works & project management

Management of water, gas and sewer

Building maintenance (Electrical, Hydraulic, Mechanical, A/C)

General Facility maintenance, both planned and reactive

Insurance & risk management

Preventative and predictive maintenance planning

Energy consumption management

Workplace health and safety management

Crisis & emergency management

Integrated letting management services

Monthly detailed financial and operational reporting

World leading software management systems



7. FACILITIES MANAGEMENT - DETAIL

L J Hooker Facilities Management provides the link that ensures smooth coordination of all activities on a site, whether they are provided directly or indirectly.

With our on site and off site management teams we ensure the day to day operations are run efficiently and pro actively so that our clients can concentrate on their core businesses knowing their property is effectively managed.

Our integrated approach to the management ensures we not only provide the highest levels of service, but that we also provide the greatest efficiencies and cost benefits.

Our services are divided into key departments;

Administration

Risk assessment & insurance placement

Document storage and retrieval

Client reporting (monthly and annual)

Owners Corporation annual meeting agenda and minutes (if required)

Conduct and specifications for job tenders

Processing of client and customer requests

Client and customer reporting and liaison

Financial

Full annual expense budgeting

Quantity survey analysis and forward

cost projections as required

Ongoing cost/benefit analysis for all services

Depreciation scheduling and analysis as required

Maintenance of operational and accrual accounts

Audit processing of all accounts

Operations

Maintenance planning (hydraulic, electrical, mechanical, A/C)

Maintenance supervision (as above)

Supervision of site amenities including back up power, water and sewer

Pest control and supervision

Supervision of site in respect to legislative requirements (safety, health etc)

Supervision and training of on site service staffing

Site Services

Housekeeping of common areas plus issues such as rubbish removal

Concierge services for building occupants

Security to monitor and regulate movements to the owners specification

Letting management services for absentee landlords

Open space (landscape) maintenance

Energy consumption management

L J Hooker

Facilities Management



7. FACILITIES MANAGEMENT - CLIENT BENEFITS

The primary function of our service delivery is to provide positive benefit to our clients over both the short and long term.

Some of these benefits include;

Improved business processes

Enhanced asset performance

Lowering of future maintenance liabilities

Reliable asset and performance information

Reduced procurement costs

Essentially the services we provide are aimed at minimising your costs whilst providing first class asset maintenance that will enhance and maximise the asset’s value over time.

We also understand that providing concierge style services to the occupants is a natural extension of the FM process that will lead to enhanced value for the occupants.

Our reporting systems are first class and allow you to understand the process and to be aware of the asset status at all times.

At L J Hooker we use world class systems and processes to provide you with a world class result.



8. FRANCHISE NETWORK

The primary difference between L J Hooker and companies such as JLL/Colliers/CBRE etc is that L J Hooker have a huge distribution channel available to our clients via our extensive franchise network.

L J Hooker has one of the worlds largest real estate networks with over 700 active franchise offices in some 13 countries.

We have experienced well trained brokers in 9 cities across India, with many more offices opening shortly.

Our franchise offices offer a wide array of customer services including;

� Residential sales and leasing � Commercial sales and leasing � Residential and Commercial management � Mandated search and select

The benefits of the network to our clients are numerous and include;

� A face to face ability to complete contracts with non local buyers � Large pan India and international data bases � An effective high traffic web presence (1 million visits per month) � Better marketing penetration through aggregation and bulk � Huge resources for development of state of the art IT solutions

The L J Hooker India Network

2009



9. DESIGN STUDIO

The L J Hooker design studio was established to provide our clients with effective and timely solutions to their creative requirements.

The biggest complaint we hear in the marketplace is that the standard agencies do not understand the property market well enough to provide quality solutions, and that as a consequence the time it takes to work up designs is far too long and the process in general too costly.

At L J Hooker Design Studio we have an intimate understanding of the industry and its needs, borne out of over 80 years experience in the business.

Some of the services the L J Hooker Design Studio can offer are ;

Logo Design Logo Design includes evolution of a project name and project logo design. Logo will be replicated in colour and monochrome. We understand the branding and positioning issues involved and the effect on sales volumes.

Project Brochures Full suite of product collaterals including sales brochure and take home brochure. We quote separately for concept/design and the production costs

Leaflets / Flyers Single and multi page sales flyers for all uses.

Office Stationary Stationary design includes – visiting cards, letterheads and envelope templates. We will make recommendations on the grade, size and the quality of paper to be used for office stationary.

Invitations Invitations to launch and release events.

Newsletters Single and multi page newsletters for both hard copy and electronic distribution.

E-mailers/EDM Design of high impact emailer campaigns and e brochures.

Exhibition Displays Design of full exhibition spaces including graphics and signage.

Newspaper Ad Design Design of all print media creative’s including lodgement

Media Scheduling Full media scheduling and lodgement service.

Production Production of all collaterals can be quoted and provided – a one stop shop for all marketing needs.

With 80 years of direct transactional experience in the property industry we understand what makes people buy and what is required in property creatives. We will give you better, more targeted creatives that will work – and we will do it in less time and for less cost……



COLLATERALS

E MEDIA

OUTDOOR

PRINT



10. FINANCIAL SERVICES

L J Hooker Home Loans is a partnership between L J Hooker and Axis Bank that has been established to provide a tailored one stop shop for our clients when buying.

We provide finance solutions for buyers that enables deals to be concluded quickly and with minimal fuss.

Some of the many benefits to our clients are ;

� Pre approval of projects

� Pre approval of buyers

� Quick approvals of individual applications allowing less time between agreement and bank closure

� Understanding of the buyers true financial position so that decisions can be made in a timely manner and stock is not blocked unnecessarily

� We have on site finance consultants to allow buyers to conclude the deal quickly and to make application on the spot

� Understanding both the buyers finances and the bank parameters we are quite often able to secure greater funding than the buyer thought possible allowing a higher priced purchase

� Early notification of any problems in an application allowing our team time to resolve the issue, if at all possible

� Integrated service between sales and finance giving the buyer greater peace of mind and less running around

L J Hooker Home Loans is part of our integrated service schedule to enable our buyers to purchase more easily by means of simplified processes and seamless service delivery.



11. RESEARCH

L J Hooker understands that it is critical to have factual data on which our clients can base their decisions and on which we can base our strategies and advice.

We track market supply and demand, and look at rates of absorption and affordability issues in the market on an ongoing basis.

We conduct detailed research on an ongoing basis in both Bangalore and Hyderabad with some 65,000 units of new stock mapped in Bangalore and some 58,000 units in Hyderabad.

Individual research is conducted for clients as required with feasibility reports, pricing analysis and on going market data supplied as required.

We supply data to various developer groups and make presentations on request to industry groups.



12. CLIENT SERVICE CHARTER

♦ OUR PHILOSOPHY Our aim is to build ongoing client relationships based on Integrity, trust and the delivery of market leading services, to act with the utmost integrity, and be guided by what is ethical and fair for our clients.

♦ OUR COMMITMENT Our 'Client Service Charter' details our total commitment to providing you with the highest level of service that is designed to meet your individual needs in a professional, honest and accountable manner. We are dedicated to ensuring that you receive the best possible service and advice at all times.

♦ COMMUNICATION COMMITMENT Your designated Director and Sales Manager will make a personal commitment to regularly advise you of progress in respect of your property and/or mandate plus general market conditions that may effect your requirements. You will be given detailed briefings at regular intervals and supplied with regular status reports. We will also advise you of general market conditions and transactional data that may effect your interests.

♦ GUARANTEE OF SERVICE We are committed to meeting the highest standard of service to our clients. We promise to promptly rectify any problem which has occurred due to any failure on our part to perform any of our services to the standard promised. We will consider all feedback and listen to your suggestions as to how we can improve our services. If we make an error, we will immediately acknowledge it, apologise, do what we can to rectify the error and introduce internal procedures to ensure that it does not happen again.

♦ ACCOUNTABILITY We will continue to monitor our performance against the service standards detailed in this charter and industry best practise. We are committed to continually improving our client services and we ensure our consultants and administration staff are regularly inducted into our training programs and external training that is considered appropriate

♦ TRANSPARENCY We undertake to have fully transparent systems and processes and a reporting and audit process that is world class and industry ‘best practise’

♦ PRIVACY POLICY We undertake not to disclose any confidential and or personal information you provide to us, unless authorised by you, or if required by law to do so.







Project Marketing

Please feel free to contact any of our executive staff listed below, or our Mumbai Office direct

No. 2 Royal Classic New Link Road Andheri (W) Mumbai – 400 053 India

Phone : +91 22 6420 2528 Fax : +91 22 4010 7472 Email : [email protected]

Sudeep Shetty Principal +91 98203 25944 [email protected] Vinod Nair Head Business Development + 91 98331 09091 [email protected]

mailto:[email protected]



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