- 1. July 22,2009Leadership & Management Skills:Why You Need
Them...and How to Get Them!
2. Thank you for joining us!
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- This session will be recorded
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- About Corporate Education Group
3. Objectives of Todays Webinar
- Understand the importance of management and leadership
skills
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- No matter what yourrole is within the organization
- Get the training needed to increase management and leadership
skills
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- Thereby increasing your value to your organization
4. Agenda
- The talent management challenge to
- develop management and leadership skills
- Preview a program:Tools/Handouts
- Where to start?What is right for you or your organization?
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- A snapshot of what is available
5. Top 5 Workforce Challenges
- Attracting and retaining skilledprofessional workers
- 2. Developing manager capability
- 3. Retaining high performers
- 4. Developing succession pool depth
- 5. Addressing shortages of management or
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- *Source:Human Capital Institute Study: The State of Talent
Management:Todays Challenges, Tomorrows Opportunities, 2008
6. The Good News Senior Leaders Get it
- Recognize Superior Talent as a Business
- In nine out of ten organizations, they believe superior talent
provides a vital competitive advantage.
- They increasingly recognize the critical linkage between
effective talent management and business success.
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- *Source:Human Capital Institute Study: The State of Talent
Management:Todays Challenges, Tomorrows Opportunities, 2008
7. The Bad News: Lack of Capability for Talent Development
- (7%) of senior executives are accountable for developing their
direct reports.
- Most managers lack the basic capability to develop talent
effectively.
- Just 5% of organizations say their managers have the skills to
grow people in their jobs:
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- Provide the constructive feedback that supports and encourages
employee development consistently across the organization.
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- *Source:Human Capital Institute Study: The State of Talent
Management:Todays Challenges, Tomorrows Opportunities, 2008
8. Poll Multiple Choice
- Why do people need management and leadership skills to be
successful?
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- Need to work more effectively and efficiently
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- Need to interact with individuals throughout the
organization
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- Need to communicate with others to get what is needed to do the
job
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- Need to work in a team environment
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- So that they have the skills to continue to grow within their
organization
9. Management and Leadership Skills are Critical Because
- Employees are being tasked with challenging opportunities:
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- Improve processes and accomplish just as much if not more -
with less resources and reduced budgets
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- Increase productivity and achieve a higher level of commitment
from employees
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- Manage teams across organizational and global boundaries
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- Managing generational differences
10. Poll Multiple Choice
- Top performers are promoted to manager positions
- With formal management training as part of their succeeding as
a manager transition plan
- When its clear the person is failing as a manager
11. Shhh, we promote people but havent provided any training...
But we dont tell anyone about that 12. *5 Ways to Make Top
Performers Transition into Effective Managers
*Adapted fromNine Ways to Make Top Performers Effective
Managers, Derek Finkelman and Jonathan Corke 13. 1.Technical vs.
Strategic
- Let go of Day to Day IC Responsibilities
14. 2.Delegate, Delegate, Delegate
- Assign Work and Shepherd it Through to Completion
- Inc. Magazine, In A Former Life
- *The best and worst managers we'd ever had:
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- "The worst ones generally were the ones who monitor all the
time.
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- The better ones just communicate to employees a clear and
exciting goal, point the way, and let them run."
- Helpful/Supportive or an Annoying Creativity and Initiative
Squelching Micro-Manager?
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- *Source:Inc. Magazine, In A Former Life: S. Kenneth
Kannappan
15. Ingredients for Effective Delegating
- Heres what needs to be accomplished
2.Lets talk about the deliverables
4.Project Plan/ Milestones5.Changes, Status Updates, Check in
PlanCheck forUnderstanding Importance 16. Teach and Mentor
- Does This Come Naturally?
Manager Its easier if I just do it myself I feel so stunted and
bored think Ill text a friend 17. Teach and Mentor Great, so youll
have this to me by Friday. Yeah, not A problem Great, another vague
assignment Im probably going to have to redo the work myself! 18.
4.Leverage and Acknowledge Individual Strengths Coming to Terms
With No Longer Being the Expertto terms with no longer being the
expert? 19. Manage EACH Employee
- New but experienced employee
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- *In Place Development / Job Enrichment
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- *Up Is Not the Only Way : A Guide to Developing Workforce
Talent: Beverly Kaye
- Competent / Disruptive Behavior
20. What Skills are Neededfor Success?
- Influencing and communicating
- Problem solving/ decision making
- Team building/ leadership
- Time management/ priority setting
- Delegation/establishing goals/direction
- Creative/analytical thinking
- Developing/inspiring others
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- Effectively Managing Performance
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- Reducing Defensive Reactions to Feedback
21. Employee Performance ContinuumJob Competence:
Responsibilities, Skills, Goals Behaviors Low/Grow High High Jim
Karen Paul Sue Keith Brian Paul 22. Conversation Planner
EMPLOYEENAME (H) High;(M)Mid-Level (Dev)Developing;(L)Low
Behaviors/Job Competence CONVERSATION OUTCOMES High
Performer:Development, interests, new challenges and positive
feedback;Mid-Level Performer:Development opportunities and positive
feedback;Developing Performers:What is on track and what skills and
responsibilities need further development;Low Performers:Identify
and discuss what will be required to meet acceptable
performanceexpectations. Karen High High Content Jim High
Developing Content Keith Mid Mid Content Paul Mid Low Content Sue
Low High Content 23. Poll - Multiple Choice
- What is easier to have a conversation about:
- Job Responsibilities, Skills, Goals
24. The Johari Window Arena Blind Spot Facade Unknown Things I
Know Things I Dont Know Unspoken? Things They Dont Know Things I
Dont Know Things I Know Things They Know Things They Know
ThingsThey Dont Know *Source: The Johari window, represents a
graphic model for mapping interpersonal awareness" and was created
by Joseph Luft and Harry Ingham in 1955. 25. Employee Performance:
Stages of Intervention Majority of employees are performing &
conducting themselves as expected Single Incidents Merit? Mandated
Issues Apparent Pattern Pattern Persists NoChange Informal
Intervention Level 1:Awareness Intervention Level
2:AuthorityIntervention / Plan Level 3:DisciplinaryIntervention
Source:Model Modified from the VanderbiltUniversity Medical Center
26. Poll Question
- When do most managers FIRST intervene when there is a
performance issue?
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- Just in time early stages with informalfeedback
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- When a known pattern has developed
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- After its been going on so long they are just ready to fire the
employee (and want HRs help in doing so)
27. How are Classes Conducted?
- Student materials: models, tools
- Reading / Pre & Post Reading
- Team Exercises/Group Breakouts
- Information Sharing Among Students
- Action Learning Items/Back on the Job
28. Management and Leadership Certificate Programs
- Certificate programs provide the credentials you need to:
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- Get started on your management or leadership career path
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- Enhance your current management skills with formal
training
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- Be seen as a valuable resource to your organization
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- Cambridge Biotech Company Example
29. Management and Leadership Certificate Programs
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- 4-day certificate program
- Communications Fundamentals
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- 5-day certificate program
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- 4 course certificate program
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- Flexible options choose the classes that meet your specific
needs
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- 4 course certificate program
30. How Do You Get Started? Need to improve your ability to
communicate throughout your organization? Communications
Fundamentals Considering a marketing career? Marketing Fundamentals
Are you a brand new manager who wants to improve your skills in
managing others? Management Certificate Ready to move into a
leadership role? Leadership Certificate Or...just take a single
course to improve your skills in one particular areafor example:
Presentation Skills Business Writing for Results Newly Appointed
Managers Managing Successful Negotiations 31. What AboutProject
Management?
- A background in the basics of project management is beneficial
regardless of your role within the organization
- Project management skills are required for every joband in your
personal life too!
Project Management for Everyone 32. Im a Brand New Supervisor
Where Do I Start??
- Employees are frequently moved to supervisor roles with no
formal training and many challenges
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- Managing individuals who were once your peers
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- Taking on new responsibilities
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- The need to be effective immediately
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- Sometimes, the need to continue doing parts of your past role
while taking on a new role
Newly Appointed Managers 33. What Do Participants Say? This is
one of the best courses Ive taken. We deal with change dailyso
theskills can be put to use and readily practiced . The instructor
was great animated, interesting and engaging. Student: Strategies
for Managing Change Great class! I loved every minute!I felt the
instructor really made the class relevantand worked to personalize
the skills for each one of us.Student: Developing into a Powerful
Leader This was the best training course I have ever been to!
Instructor could relate to the members of the class and Ifelt
comfortable participating. Student: Newly Appointed Managers 34.
University Partnerships
- Corporate Education Group partners with the following
universities to obtain your certificate:
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- Boston University Corporate Education Center
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- Choose the location that works best for you
35. Summary
- There is a growing demand for individuals with management and
leadership skills regardless of their role within the
organization
- Strong critical skills demonstrate your value to the
organization
- Management and leadership skills provide you what you need to
keep growing within your organization into roles with increasingly
responsibility
36. Resources
- Talent Management Magazine Article Nine Ways to Make Top
Performers Effective Managershttp://www.talentmgt.com
- Human Capital Institute Study | The State of Talent
Management:Todays Challenges, Tomorrows
Opportunitieshttp://www.humancapitalinstitute.org
- LinkedIn Discussion Group
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- Additional Questions / Thoughts /Networking
37. Thank you for attending this webinar! Offers and Q&A
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- Check out these upcoming courses
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- MDP101: Newly Appointed Managers: Realities &
Resources
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- 8/11/09-8/12/09 BUCEC Waltham, MA
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- 9/1/09-9/2/09 BUCEC Chelmsford, MA
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- MDP330A: Developing into a Powerful Leader
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- 8/5/09-8/6/09 BUCEC Chelmsford, MA
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- MDP356: Reducing Defensive Reactions to Feedback
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- 8/20/09 BUCEC Chelmsford, MA
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- MDP223: Managing Employee Performance Effectively
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- 10/29/09-10/30/09 BUCEC Waltham, MA
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- Register for a Certificate in Leadership, Management, Marketing
or Communications andSave 20%* on the entire track!
For more information, call us at 1.800.288.7246 or visit us at:
www.CorpEdGroup.com * Discounts may not be combined. Additional
restrictions may apply. Call for details. Register for any
publically scheduled , online, or onsite class byAugust 5, 2009
,andSAVE 15%* Call 1.800.288.7246 & mention value
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