Copyright© 2004 Avaya Inc. All rights reserved Responsive Communications for the Mobile Worker Making Wireless as Good as Wired Micky Tsui, Vice President.

Copyright© 2004 Avaya Inc. All rights reserved

Responsive Communications for the Mobile WorkerMaking Wireless as Good as Wired

Micky Tsui, Vice President & General Manager, Converged Systems Division

Mack Leathurby, Marketing Director, Technical Alliances

Leigh Chinitz, Chief Technology Advisor, Proxim

Bob Duerr, Director of Marketing, Motorola

(On NDA Until Announcement)

July 2004

2Copyright© 2004 Avaya Inc. All rights reserved

Agenda Making Wireless as Good as Wired

• Delivering on the Avaya/Motorola/Proxim promise

• Update of Avaya mobility/wireless strategy

• Providing end-to-end VoWLAN services


What’s NewEnabling Seamless Mobile Communications

• Delivering on the Avaya/Motorola/Proxim promise

• Introducing Avaya W310 WLAN Gateway, W110 WLAN Access Point: Seamless mobile communications solution campus-wide today and out of building cellular support later this year

• Announcing Avaya as exclusive re-seller of the jointly-developed W310/W110 solution

• Supporting the Motorola CN620 dual-network mobile office device: Avaya will resell the Motorola dual-network device at the time of general availability

• Extending communications applications to mobile workers: Avaya Communication Manager, UCC, Extension to Cellular, SIP with IM/Presence

• Making wireless as good as wire-line: Security, high quality voice and video, reliability, rich business functionality


What’s NewStrategy and Services Update

• Collaboration expands deployment choices – Speeding mobile IP technology adoption– Initiating joint development, technology licensing, interoperability testing

• Interoperability through industry standards, open specifications – Promoting secure, open, seamless mobile IP communications

• Avaya Global Services - systems integration for mobility– Supporting secure mobile voice and WLAN access – Enabling one-stop shopping for full VoWLAN implementation


Avaya Provides What Customers Need:Simpler, More Powerful, More Reliable Mobility

• End users need

– Always available communications: reach the right person, anywhere, with clear undropped conversations

– Powerful communications: oversee teleconferences, listen to e-mail, utilize speech access for communication sessions and information tasks

– Mobility: access feature-rich communications apps anywhere on any network

• Businesses need– Security and reliability: with transparent IT support

– Productivity: worker, partner, customer collaboration

– Cost efficiency, investment protection: usage and admin savings + migration

– Customer satisfaction and loyalty: responsiveness


Avaya Mobility Strategy

• Extend communications applications anywhere on any network– Wireless as good as wired– Seamless access to productivity-enhancing apps: Avaya Communication

Manager, Unified Communication, Extension to Cellular, SIP-IM Presence

• Seamlessly integrate wire-line + wireless: in-building, on-campus, off-site– Deliver secure, convergence-ready infrastructure and voice-optimized networks

– Develop personal workspace, “smart devices,” intelligent user agents– Provide services to help customers install, maintain, ensure security

• Collaborate with “best of breed” mobility developers – Avaya expertise in convergence, applications, appliances– Third-party expertise in infrastructure, access devices, vertical solutions

• Support interoperability via standards and open specifications– Provide investment protection and lower cost of ownership– Enable compliance relationships that expand deployment choices


IP Softphonefor Windows802.11 client

IP Softphone for PDA 802.11 client

Cellular Off-Premises Extension

Avaya Offers Choice for the End User

• Nomadic vs. Mobile– Islands of connectivity vs. continuous roaming

• Inside Building vs. Outside Building– Typically 802.11 vs. Cellular– Avaya has solutions for both

• Dual-network mobile office device has widest applicability

Truly MobileMobility

Lo

cati

on

Out

side

Bui

ldin

g

IP Wireless802.11 handset

Dual-network802.11/Cellular

Mobile Office Device

Nomadic

Insi

de B

uild

ing


W110 WLAN Access Points

Avaya Mobility SolutionsEnabling Feature-Rich Communications Applications for Mobile Workers

Outside the Building Inside the Building

Dual-network Motorola Mobile Office Device

(2H 04)

Cellular Network

Avaya Communication Manager running on Avaya Media Server/Media Gateway

PSTN

WiredNetworkInfrastructure

Avaya Extension to CellularAvaya Speech Access to UCC

IP Softphone

IP Softphonefor Pocket PC

New voice-optimized WLAN

supports equivalent of wire-line

voice quality

UCC Servers with Speech AccessModular Messaging with Find Me

W310 WLAN Gateway

Motorola Wireless Services Manager

WiFi Devices

IP Phone


Optimizing Wireless CommunicationsIntroducing Avaya W310 Gateway, W110 Access Point

• Brings enterprise-quality converged wire-line to wireless IP – Extends Avaya productivity communications applications anywhere

– Ensures voice quality, undropped calls • Architecture centralizes access point intelligence

– Simplifies secure management and maintenance– Simplifies IT support – configure and update switch, not APs

• Plug and play light access points – Provides scalability, simplifies deployment– Solution offers lower total cost of ownership

• Seamless roaming for VoWLAN and cellular– Within building or on campus today; same device inside and out 2H04 – Secure fast roaming for APs, Subnets, WLAN/Cell

• Avaya and Proxim AP customers can upgrade to “W110 mode” – Take advantage of voice-optimization from W310


Avaya W310 WLAN Gateway, W110 WLAN Access Point

W310 WLAN Gateway• Architecture centralizes access point intelligence

• Secure fast roaming for APs, Subnets, WLAN/Cell

• Security features: WPA, rogue AP detection, location-based access, 802.11i (future)

• QoS: SVP, WME-based, CAC, 802.11e (future), 802.1P/Q, DiffServ, intelligent load balancing

• 16 port 802.3af Power over Ethernet-enabled switch (supporting 16 W110s) w/2 One gig uplinks

• R1.0 customers can migrate to R1.1 (for 802.11/Cellular Roaming Support) via free firmware

• Simple to manage and deploy large WLAN deployments via centralized management

• US List Price: $8995

W110 WLAN Access Point• Plug and play light access points provide

scalability, simplify deployment

• 802.11a/b/g single radio device

• Uses PoE from W310

• Remote W110 management/control

• Supports 16 SSiDs (Service Set IDs) per W110

• Supports 8 calls per 802.11b W110

• Supports 20 calls per 802.11a or 802.11g W110

• Existing Avaya and Proxim AP customers can upgrade to “W110 Mode” to take advantage of voice-optimization from W310

• US List Price: $495

Highly scalable architecture simplifies large-scale deployments and additions


Voice-Optimized WLANFirst Product of Avaya-Motorola-Proxim Relationship

Avaya W110 WLAN Access

Points

Existing Wired InfrastructureMultiplexer

I.D.

I.D.

Inter-switch tunneling for subnet mobility provides seamless on campus mobility

Inter-switch tunneling for subnet mobility provides seamless on campus mobility

I.D.

I.D.

P1P3P2

Packet prioritization, bandwidth management for

Quality of Service supports wireless voice optimization

comparable to wire-line voice

Packet prioritization, bandwidth management for

Quality of Service supports wireless voice optimization

comparable to wire-line voice

Pre-802.11e power management for long battery life extends mobility access time and provides power

savings for practical mobility usage

Pre-802.11e power management for long battery life extends mobility access time and provides power

savings for practical mobility usage

Infrastructure-driven roaming with pre-802.11i security for secure fast

roaming between Access Points

Infrastructure-driven roaming with pre-802.11i security for secure fast

roaming between Access Points

Avaya W310 WLAN Gateway

Wireless services management supports handoffs between WiFi and Cellular networks

Wireless services management supports handoffs between WiFi and Cellular networks

Call Admission Control for Quality of Service enables network to determine how

many calls to admit

Call Admission Control for Quality of Service enables network to determine how

many calls to admit


Working with Motorola CN620 Dual-Network Mobile Office Device GA 2H 2004

• Provides consistent interface to enterprise telephony features inside and outside

– Supports seamless handoff between cellular and WLAN networks

– Designed as a Business Phone

– Dedicated buttons for key enterprise features

– Speakerphone

• Replaces existing cell phone, replaces or complements desk phone

Enterprise Class Voice Features• Multiple call appearances• Conference, hold• Call coverage


Avaya Mobility Roadmap

Client Devices and Software• Soft clients for Windows; Windows for Pocket PC (today)

• 2nd generation 802.11 handsets (today)• Extension to Cellular – Communications Manager features extended to cellular (today)

• Dual-network 802.11/cellular devices (2H04)

WLAN Infrastructure• 1st release of W310/W110 voice-optimized WLAN infrastructure (today) – supports embedded base- existing 802.11b standard and 3616/3626 handsets (today)

• Multi-vendor interoperability testing• 2nd release of W310/W110 voice-optimized WLAN infrastructure adds seamless mobility for cellular/WLAN

2004 2005

Client Devices and Software• Soft clients for additional mobile OSs• SIP-based soft clients• 3rd generation, standards-based 802.11 handsets with improved UI, APIs

• Additional multi-network 802.11/cellular devices

• Additional Communications Manager features extended to cellular users

WLAN Infrastructure• Multi-vendor AP support• Joint development and technology licensing• Remote AP support

Under NDA until announcementsUnder NDA until announcements


Expanded Collaboration

• Joint Development with Global Strategic Alliances Motorola, Proxim, Extreme today (others to follow)

– Wide choice of end-user devices, communication system components

– Future technology licensing

– Enabling seamless user experience - multi-vendor infrastructures, devices

New Avaya DevConnect VoWLAN Interoperability Program

• Interoperability with Aruba, Extreme, Meru, Trapeze (others to follow)

– Open to mobility application & WLAN vendors

– Customer value: assured solution interoperability, configuration notes


• Supporting industry standards for systems and applications

• Protecting customer investment and providing choice

• Extending SIP-based IP telephony-presence to mobile users

• Participating in IEEE task forces, open specification initiatives

• Leading IETF CAPWAP (Control and Provisioning of Wireless Access Points)

• Supporting WPA (WiFi Protected Access), precursor development for 802.11i

• Supporting WME (Wireless Multimedia Extension) packet prioritization and CAC (Call Admission Control) protocols as precursors to 802.11e adoption

• Encouraging industry participation in seamless mobility specifications

Promoting Industry Standards, Open Specifications Enabling Interoperable, Seamless Mobile IP Communications


Complete Solutions for Mobile Security

• Planning for security, business continuity – Avaya Global Services– Security assessment and policy development– Design and planning

• Application-level security – Avaya MultiVantage applications– Avaya Communication Manager media encryption (AEA - Avaya Encryption

Algorithm or AES - Advanced Encryption Standard) for IP Softphone versions – End-to-end signaling encryption – multi-network handsets– Protection beyond peer-to-peer IP media streams

• Infrastructure-level security – Avaya and partnership development– WPA support for user authentication and over-the-air encryption – Location-based access control and VPN support (future)– Rogue access point detection– Supplemental services (e.g., intrusion detection) available from partners


New Services for Mobility and Wireless From Avaya Global Services

• Plan and design – Assessments: IP readiness, security and continuity– Business consulting, professional services

• Build and implement– Staging, implementation, project management– From the ground up or adding capabilities to an existing WLAN

• Maintain and manage– 8/5 or 24/7 responsiveness and problem resolution – Web-enabled support, remote diagnostics and Avaya applications

• Comprehensive support– Single point of contact and accountability– Consultants and technicians average 10-15 years of technical/network experience

(voice, data, messaging, convergence, multi-vendor)

• Multi-vendor wireless services– Supporting Avaya, Proxim and Aruba, Cisco, Extreme, Nortel, Symbol (Nov 2004)– Testing additional vendors and products

Avaya Multi-Vendor Wireless

LAN

Implementation and

Maintenance Services

Avaya Wireless

LAN Design Services

Avaya Wireless

LAN Assessment

Services


Customer Example: SCANA Energy Company with Mobile Workers

Business EnvironmentSCANA has mobile workers in the field

continually traveling throughout corporate branch offices or moving in and out of various power plants.

SCANA requires mobility to access voicemail, email and other feature-rich IP communication capabilities that provide mobile workers with the functionality found in the PBX systems at their headquarters.

Customer Need• Wireless security with authentication

• Efficient, easy to manage mobile communications systems

• Low cost: VoIP vs. cellular access

• Seamless mobility between networks

Solution Description• Avaya W310/110 WLAN solution for use

with WiFi devices

• Motorola dual-network device (future)“Avaya enabled us to introduce VoWLAN solutions that help our employees make faster decisions and be more productive,” said Tim Ritter, communications manager for the Scana Corporation.


Summary:Responsive Communications For The Mobile Worker

• Announced today: First steps on path to seamless mobility

• Wireless as good as wired

• Communications applications anywhere on any network

• Non-proprietary, standards-based approach

• Supporting mobility adoption with end-to-end services

Copyright© 2004 Avaya Inc. All rights reserved Responsive Communications for the Mobile Worker Making Wireless as Good as Wired Micky Tsui, Vice President.

Documents

cellular avaya speech

avaya w310 gateway

premises extension avaya

avaya productivity comm

avaya w310 wlan gateway

wireless communications

network wireless

wireless ip