Congratulations! You have taken a focused step toward living your life by your own design. This welcome packet comes to you because you have answered your desire to take deliberate steps to Live Life Your Way. The Live Life Your Way program’s intention is for you to: • Pull out who you are and what is important to you • Create your life plan and implement actions that will develop your confidence and self-esteem • Design your life consciously with power that opens up your divine potential. • Allow you the freedom to live the way you want using your internal, natural blueprint to create your vision • Live your life and speak your truth • Free yourself from negative thoughts and limiting beliefs • Choose what inspires you to live your life and take positive action concerning dreams instead of simply surviving • Become a positive force and live your life in possibility You will have your own Personal Life Coach to help guide you through your journey. I look forward to starting this journey with you! The following forms are included in this welcome packet and need to be completed and returned as soon as possible to [email protected]. If you need assistance in completing your forms or sending them, please contact my assistant Kelly at [email protected]. Please save a copy of all forms for your records. 1. Welcome letter (this letter) 2. What to Expect 3. Policies & Procedures 4. How to Get the Most Out of Coaching 5. About Your Coach 6. Client Agreement – complete, scan, and return by email 7. Contact Information – complete, save, and return by email 8. Coachability Index – complete, save, and return by email 9. Incompletes and Tolerations – complete, save, and return by email 10. Prep Sheet – complete, save, and return by email 11. Life Questions – Please complete but do not need to return Please let us know if you have any questions. Looking so forward to working with you! Noreen Sumpter The Potentiator
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Congratulations!Youhavetakenafocusedsteptowardlivingyourlifebyyourowndesign.ThiswelcomepacketcomestoyoubecauseyouhaveansweredyourdesiretotakedeliberatestepstoLiveLifeYourWay.TheLiveLifeYourWayprogram’sintentionisforyouto:
• Pulloutwhoyouareandwhatisimportanttoyou• Createyourlifeplanandimplementactionsthatwilldevelopyourconfidenceandself-esteem• Designyourlifeconsciouslywithpowerthatopensupyourdivinepotential.• Allowyouthefreedomtolivethewayyouwantusingyourinternal,naturalblueprinttocreate
yourvision• Liveyourlifeandspeakyourtruth• Freeyourselffromnegativethoughtsandlimitingbeliefs• Choosewhatinspiresyoutoliveyourlifeandtakepositiveactionconcerningdreamsinsteadof
simplysurviving• Becomeapositiveforceandliveyourlifeinpossibility
YouwillhaveyourownPersonalLifeCoachtohelpguideyouthroughyourjourney.Ilookforwardtostartingthisjourneywithyou!ThefollowingformsareincludedinthiswelcomepacketandneedtobecompletedandreturnedassoonaspossibletoNoreen@noreensumptercoach.com.Ifyouneedassistanceincompletingyourformsorsendingthem,pleasecontactmyassistantKellyatKelly@noreensumptercoach.com.Pleasesaveacopyofallformsforyourrecords.
1. Welcomeletter(thisletter)2. WhattoExpect3. Policies&Procedures4. HowtoGettheMostOutofCoaching5. AboutYourCoach6. ClientAgreement–complete,scan,andreturnbyemail7. ContactInformation–complete,save,andreturnbyemail8. CoachabilityIndex–complete,save,andreturnbyemail9. IncompletesandTolerations–complete,save,andreturnbyemail10. PrepSheet–complete,save,andreturnbyemail11. LifeQuestions–Pleasecompletebutdonotneedtoreturn
Pleaseletusknowifyouhaveanyquestions.Lookingsoforwardtoworkingwithyou!Noreen Sumpter ThePotentiator
WhattoExpect
FindYourVoiceandGainYourPowerIsittimeforyoutospeakupforyourselfandactuallyfindyourvoiceandcreatethewayyouwanttobetreatedandlive?Howwillyoueverfindpeace?Ifyouareallowingpeopletotreatyoulikeadoormat,thenadoormatiswhatyouwillbecome.Doyoufindyourselfupset,resentingpeople,andnottakingresponsibilityforyourneeds?Isyourstomachconstantlyinknotsandyou’reswallowingyourvoice?Then,youmightdiscoverthatyou’reangry.Youmightbeangryatyourboss,spouse,friends,childrenandmostofallatyourself.Isnotusingyourvoicegettingyoutheworkatyourjobthatyoudon’twant?So,youdoitanywayandyou’regoodatit.However,youwanttodosomethingdifferent,somethingwithmorezest.But,you’reafraidofyourboss.Shespeaksfast.Sheshoutswhenshetalksandthisintimidatesyou.You’refrustratedandafraid.Youfeelconfrontedanddonotlikeconfrontation.Withfearofthiskind,howwillyouevergetyourbossoranyonetolistentoyou?Subconsciouslyyoudecidethatyou’llkeepdoingtheworkyou’regivenandnotcauseanywavessoyouallowyourselftogetburnedoutandconstantlyupset.Youbegintofeelinadequate.Thejobyouoncelovedandwerehiredtodoisnowaheavyburden.Insteadoftakingactionandusingyourvoice,youcontinuetogetyourselfworkedupandstarttoresentyourselfforbeingsilent.Asaresult,everythinginyourjob/lifebeginstogetonyournerves.Youstartacycleofconstantcomplaining,andthejobthatyoulovedandfoughtsohardtogetisnowwrong.Why?Youstartedtobelievethatyouarecowardlyandrefusedtostandupforyourself.Consequently,youarenowinastateofconstantmentalpaineverytimeyougotowork.Furthermore,you’vewornoutallofyourfriendswithyourconstantbadgeringandcomplaining.Theresultisyouhavestartedcontemplatingfindinganotherjob.Quitting,howwillquittingmakeyourlifebetter?Thefactofthematteristhatit’snotthejoborthepeople.Itisyou.Youcanfindanotherjob,buttherealityisthatyouwillremainthesame.Youhavenotlearnedtospeakupforyourself.Instead,youhopethatpeoplewillbeabletoreadyourmind.Youstartlivinginyourheadcreatingmantraslike“Iamnotappreciated.”Themoreyousayit,themoreyouwillbelieveitandthemoreitshowsupbecauseyoustartlookingforthemantraeverywhereyougo.
Findingyourvoiceisimportantasithelpsyoutocreateyourself.CreatingandusingyourvoiceisoneofthemostimportantwaystohaveandLiveLifeYourWay.Imagineforasecondwhathappenstoyouwhenyoudon’thaveyourownvoice,whenyouallowotherstodictatetoyoubyvirtueofwhattheywantbecauseyouallowthemtocontrolyourvoice.Imagineagainforanothersecondifyoucreatealoveofyourselfandyourvoice.Whatwouldyoubeabletobe,doandhaveinyourlife?Wouldyouhavetheabilitytocreateconfidenceandself-respect?Wouldyourvoicebeanimportantfactorinyourlife?Theimplicationofnotusingyourvoiceandtheresultithasonyourlifeisyourpersonalbeliefsystemanditbecomesyourreality.Thisisyourlifeandyougettoliveithowyouwant.Ittakespracticetoreleasenegativehabits,ideasandimagesoffear.Thefirststepisalwaysthehardest,butwhenyoudoit,itwillbethemostmemorablestepasthespellwillbebroken.Fearnothing.Youcanattempteverything.Butmostofallspeakupforyourselfandfindyourvoiceandgainyourpersonalpower.ThankyouThankyouforyourdecisiontostartyourcoachingprogramwithme.IappreciateyourbusinessandIwouldlikeyoutoreadthisdocumentbeforeourfirstsessionsothatyoucangettheabsolutebestoutofyourcoachingexperience.Inthissection,Iwilltakeyouthroughwhatyoucanexpectofyourself,ofmeandofthecoachingprocessingeneral.Clientswhohavefollowedcoachinghavebeengettinggreatresultsanddevelopedgreatresolvetowardseverincreasinglevelsofsuccessandhappinessinthelives.Youshouldexpectthesame.So,Icongratulateyoufortakingabigsteptowardinvestinginthemostvaluableassetyouwilleverhave:you!WhatyoucanexpectbeforeourfirstsessionThecoachingexperiencebeginsthemomentyoumakeacommitmenttoyourfirstsession.Manyclientsreportoneormoreofthefollowingexperiencespriortothesession:curiosity,doubts,excitement,unexpectednegativeandhighemotionsoruncertaintyaboutthewholeideaofcoaching.Shouldsimilarfeelingsariseinyou,pleaseunderstandthatallthesefeelingsarecompletelynormalandtobeexpected.Infact,theyareoftensignsthatyouarereadytomakemajorpositiveshifts,andyourmindandbodyarepreparingfortheshiftstotakeplace.Ifyouwish,takenotesoffeelingsandeventsastheysurfaceandhaveitreadyforourfirstsession.Ifyouarehavingdoubtsabouttheprocess,rememberthatchangeisnoteasyandthisisnormal.
WhattoexpectfrommeduringourcoachingrelationshipConfidentiality: Allofourinteractions,(conversations,e-mail,andfaxesetc.)will
remainstrictlyconfidential,meaningthatIwillnotshareanyinformationprovidedbyyouwithanyonewithoutyourexpressconsent.Theexceptiontothiswillbethat,fromtimetotime,Imightuseasituationfromyourcoachingexperienceasananalogyinanotherclient’ssessionorinapublicsettingsuchasthenewsletteroraseminar.Inthiscase,Iwillnotuseyournameandwillrefertothesituationinsuchawaythatyouwillnotbeidentifiabletoothers.
Availability: Youmaycontactmeoutsideourscheduledsessionsifyouwould
prefernottowaituntilournextsession.Youareencouragedtostayintouchviaemailasthisprovidesanaccessiblewayformetomonitoryourprogress,andtoaddextrainsightsduringyourcoachingjourney.
Communication: Iwillalwaysreplytoyourcommunicationswithin48hours
(exceptwhenoutoftownoronholidays–andIdomybesttonotifymyclientsofsuchdates).Evenifnospecificfeedbackisrequiredornecessary,Iwill,attheveryleast,acknowledgethereceiptofyourcommunication.
Commitment&Integrity: IfImakeapromise,thispromisewillbekeptinthewaypromised
andinthetimeframepromised.If,inexceptionalcircumstancesonly,Iamunabletokeepacommitment,IwillnotifyyouofthisassoonasIknowoftheneedforchange.Iwillcoachyouatthehigheststandardsofintegrity,honesty,professionalism,andrespect.IamcommittedtoprovidinghighvaluetomyclientssoIwillletyouknowifIfeelthatmyinvolvementisnotlikelytomakeadifferenceinyourlife.
Non-judgment: Asyourcoach,Iamnotheretojudgeoraccessyou,makeyou
rightorwrong.Myroleistocoachyoutogetthelifeyousayyouwanttohaveandtoensurethatyouseeyourpowerandbrilliance.Itreatyourchoicesanddecisionswiththeutmostrespect.
GrowthandProgress: Ihavebeenhiredbyyoutohelpyougrow.Ibelievethatgrowth
occursthroughtheexperiencesthatyouwillnotnecessarilywanttogothroughandmayhaveadifficulttimewith.Thesearetheexercisesthatwillgrowandpullyououtofyourcomfortzone.
WhatyoucanexpectofyourselfandthecoachingexperienceItisuptoyoutoletmeknowwhatresultsyouwantfromyourcoachingsession.Itisuptometohelpyouplanthestepstogetyouthere.Itisateameffort.Togetherwemakesurethatallthestepsthataretakenandadjustmentsaremadeaswegoalong.Inthesessionswewilldebriefonpastassignments,askandanswerquestions,andplanandcreatenewactionsandsteps.Inmyexperienceyouwillpassthroughperiodsoffeelingstrongandpowerful.Youwillrocketthroughyourassignmentsandthenyouwillexperienceperiodsoffear,doubt,beingtired,andresentfulofthecoachingprocess.Asyourcoach,thisiswhenIknowthattheworkishavingapositiveeffectastheseareallsignsofgrowthandarenecessarypartsofthecycle.Partsofcoachingwillbefabulousandotherpartswillbenotsofabulous,theywillbedownrightoverwhelming.Thesegrowthphaseswillandarealwayspositive.Asaclient,youwillreportsomeorallofthefollowing:increasedearnings,bettermanagementoftime,betterphysicalandemotionalshape,betterrelationshipswithyourselfandothers,betterhealth,moretime,andahugeincreaseinyoursenseofcontrolandpeaceofmind.WhatIrequestfromyouTimeliness: Itisimportanttokeepyourappointmentandshowupon
timeforyourbenefitandforthebenefitofotherclientsthatcomeafteryou.Irequestthree(3)consecutivemonthsofcommitment.Ihaveatwenty-four(24)hourcancellationpolicy.Ireservetherighttochargeforasessioncancelledwithinthe24-hourcancellationperiod.Ifyouaretele-coaching,itisimportantthatmakeyourcallontimeasthesamerulesapply.
CompletionofAssignments: Itisimportantthatyoucompleteyourassignmentsand
thatallpreparation(AKAprepsheet)arecompleteandreturnedthedaybeforeoursessionsothatIcangooverthembeforewetalk.Clientsthatarediligentandcompletetheirassignmentsoutsideoursessiongetfarmoreoutofthecoachingprogram.Itismucheasiertobuildonsolidfoundation.Eachassignmentaffectsthenextone.
Feedback: Giveandaskforfeedbackasmuchaspossible.Letmeknowwhensomethingisworkingforyouaswellaswhensomethingisnot:theearlierthebetter.Whenyouwantspecificormorein-depthfeedbackonsomethingyouareworkingon,pleaseask.Althoughtelepathyissomewhatnecessarypartofmywork,directfeedbackisthebestwaytoensurethatyougetyourneedsmet.
Referrals: Manyofmyclientschoosetorefermyservicestoothers.I
liketoaskforreferralsoutsideofourcoachingsessionsothatthefocusisonthework,youandtheresultsyouwant.Whetheryouchoosetoreferpeopletomeornot,Iwouldlikeyoutoknowhowthereferralprocessworks.Iwillfirsthaveadiscussionwithanyonewhoisinterestedinmyservicesothatwecanbothdetermineifthereisagoodfitbetweentheirneedsandmyexpertise.Ifthereisafit,theywillbecomeclients.Ifthereisn’tagoodfit,Iwilldomybesttoofferyourreferraltoacoachwhowillbetterfittheirneedsandgoals.Inallcases,Idomybesttoplaceyourreferral,sofeelfreetoreferanyonewhoislookingforgrowthandclarityinlifeandIwillmakesuretheygettherightcoachfortheirneeds.ReferralsformasubstantialpartmypracticeandtheycomefromclientswhosetrustIhaveworkedhardtobuild,soyoucanbeassuredthatIwilldomybestandtakegoodcareofthem.
Again,congratulationsonchoosingtotakepartinworkingwithNoreenSumpterCoach,andIlookforwardtoworkingwithyousoyoucanLiveLifeYourWay.
Policies&Procedures
Fees: Feesarepayableinadvancebaseduponthethree-monthprogramthatyouhaveselected.YourcheckorPayPalinvoiceshouldbepaidbeforeourfirst1stsessionoronthedateagreed.IwillemailaninvoicefromPayPalforthe1st(3)threemonths,oryoucanalsomailyourcheckto:153ClintonAvenueBrooklyn,NY11205.However,Iexpectyoutopayyourcheckontimewhetherornotyouhavereceivedyourinvoice.
Scheduling: Youwillhaveascheduledsessionforaspecificdayandtime.Pleasemarkitin
yourcalendarandplanaroundit.Youareresponsibleforschedulingyoursessionsusingthefollowinglink:www.noreensumptercoach.com/clientresources. Keepthislinkforfuturereference.Thisisthewayyouwillscheduleyoursessions.
Calls: Wewillscheduleyoursessionsbasedontheselectedprogram.Ifyouaregoing
onvacation,wewillmakeupthetimebeforeyouleaveorafteryoureturn.Ifyouwanttosendmeanemailorfax,senditjustbeforeoursessionsowecanreviewittogether.Or,contactmeviayourtoll-free855number.
Rescheduling: Ifyouneedtorescheduleyoursession,pleasegivemeatleast24hoursnotice.If
youhaveanemergency,we’llworkaroundit.Itisimportantthatyoukeepallyourappointmentsasconsistencyisimportant.Howyoudoanythingishowyoudoeverything.
ExtraTime: TheLiveLifeYourWayFastTrackandBasichaveinbetweensessionsincludedin
yourprogramifyouneedadvice,haveaproblemorcan’twaittoshareasuccess.IcoachMonday,Tuesday,Wednesday,andThursday9:00amto8:00pmandSaturday9:00amto3:00pm.IamoffontheFridayandSunday.Inanemergency,youcancall.IfIamaround,Iwillpickup.Iwillgetbacktoyouwithin24hours.
Termination: Theclientmayendthecoachingrelationshipatanytime.Cancellationmustbein
writingbyfaxoremail.Paymentmadeforthecurrentmonthshallbeconsideredfullpaymentforcoachingunlessthereisanunpaidbalance.Iffeesareowedattimeofcancellation,fullpaymentisdueandpayable.Coachrequestsa30-daynoticepriortoendingtherelationship.
HowtoGettheMostoutofYourCoaching
IamcommittedtocoachingyoutoLiveLifeYourWay.Iwantyoutogetthemostfromthetimewehavetogethereachweekandfromthetimebetweenoursessions.Thisbriefguidedescribeswhatmostofmyclientsdotogetfullvaluefromtheircoachingwithme.MakealistofwhatyoureallywantinlifeCoachingworksbestwhenyouhavecleargoals,whicharebasedonyourneedsandvalues.Wewillworkontheseduringyoursessions.CometothecoachingsessionwithanagendaWehaveashorttimetogether,andIsuggestthatyouprepareawrittenlistoftopicsforustodiscuss.IhaveprovidedaPrepSheetinthispacketforyouruse.Herearesomeideas:
• Successesandwinsfromtheweek• Problemsyoufacedandhowyouhandledthem• Whatyou’recurrentlyworkingonandhowit’sgoing• Insightsandanynewawarenesswhichexcitesyou• Fieldworkyoucompleted• Adviceyouwantfromme• Newskillsyouwanttodevelop• Strategiesyouwishtodevelopforaclientorforyourbusiness
Havinganagendahelpsyougetwhatyouwantmostfromthemeeting.TherewillbefieldworkThesearethetasks,actions,results,orchangesthatyoutellyourselfandyourcoachthatyouwanttocompletebeforethenextsession.TheWholeLifeModelBelowisthewholelifemodelwhichconsistsofsevendistinctareasthatmakeupmostpeople’slives.Whenallareasarereviewedanddeveloped,apersonwillbegintofeelmorewhole,balanced,andcomplete.Byuseofsimpleassessments,continuousdialogue,andinquires,wewillseewhereyouareandwhereyouwouldliketobe.Iwillassistyoutocreateavision,seriesofmeasurablegoals,andpersonaldevelopmentplanthatwillincorporatethewholelifemodel.Fromthis,youwilllearntoLiveLifeYourWay.
TenCommandmentsforConfidenceandSelf-EsteemThefollowingtencommandmentsmakeupthestepsinthedevelopmentofconfidenceandselfesteem.Ifyoudothework;andputitinyourlifeyouwilldevelopasenseofselfwhereyouwilldetermineyourvalueandyouwilldiscoverthatanyoneorallofthesestepsareanimportanttothefoundationofbuildingyourconfidenceandself-esteem.Withconfidenceandself-esteemyouwillunderstandthathavingthesestepsasyourfoundationwilldetermineyourtruevalueandworthinlife.
1. Livelifeinthepresent2. Befullyresponsible3. Makedeliberatechoices4. Beyourhonesttruth5. Askforwhatyouwant6. Setpersonalboundaries7. Forgiveyourself8. Trustyourself9. Valueyourself-worth10. Developaspiritofdeserving
AboutYourCoach
Mylifehadnosingle“definingmoment”.Rather,IfacedtimesinmylifewhenIneededtotakeastandformyself,orbelostforever,livingmylifebysomeoneelse’sdesign.Myparentstaughtme:"Youonlygive99%ofyourselftoanyoneandtheother1%youkeepbecauseyouwillgomadifyougiveyourselfawaybylovingtoodeeply.”ThatwashowIwasraised;thatiswhatIknewthen.Myconfidenceandself-esteemwereinthecrapper.Ilivedinthespaceofnotbeingworthit.Negativeinternalconversationsranmylife:Ididn’tfeelIwasgoodenough,smartenough,prettyenough,worthyenoughalltheenoughonecanconjureup.
Today,itissuchapleasuretoknowthatthesearejustconversations,Imadeup.Theywillnevergoaway,butnow,Iknowtheyarenotreal.Iownmyvoice,speakmytruthandlivelifemyway.IhavebeenworkingasaSelf-EsteemandConfidenceExpertCoachforoversixyears.Iwanttohelpyougainyourownpersonalpowerandhelpyoutofindyourvoice.Pleasegettoknowmebycheckingoutmywebsitehttp://www.noreensumptercoach.com/orcontactmeatNoreen@NoreenSumpterCoach.comtofindoutwhatIcandoforyou.AboutMe:IcametotheNewYorkin1985with$60.00inmypocket.Iworkedavarietyofjobsasasecretaryandwhilegoingbacktoschoolandgraduatedin3yearstakingextracredits.ImajoredinPsychology.Iwasmarriedfor12years,nochildren.ChildrenwereneversomethingthatIdesiredinmylife.Lovethembutnotforme.IrunmyownRealEstatebusinessfor10+yearslovedit,butCoachingcalledme.IcreatedamissiontoHaitiin2006forthePeopleofMapouwhenafewofuscollectedFood,ClothesMedicineandCondomstoHaiti.Ittookus8days.Iamfunandbelievethatlifewithoutfunnomatterwhatisnotworthliving.
• Ilovetotravel• IloveagreatCigarthoughnottoo
often• Ilovewonderfulfood• IhavedoneOpenMicComedy• IlovetodoKaraoke• Ienjoypassionaterelationships
• Iwillopenlyadmitmyfaults• Iridemybikeoften• Familyandfriendsareimportantto
me• ImustbeBrazilianbecauseIlove
smallbikinis.LOL!
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