Computers are easy; people are hard (ATO 2017)

@bridgetkromhout #ato2017

Computers are easy; people are hard

@bridgetkromhout #ato2017

lives: Minneapolis,

Minnesota

works: Microsoft

podcasts: Arrested DevOps

organizes: devopsdays

Bridget Kromhout

#ato2017@bridgetkromhout

Massively scalable fault-tolerant distributed systems require a

significant engineering effort to build and operate; complex socio-technical systems are even more challenging.

Computers are easy; people are hard

@bridgetkromhout #ato2017

Image credit: visual_dichotomy on Flickr

In the last week there were

67 deploys of 496 changes by 18 people

@bridgetkromhout #ato2017

quoted in 10+ Deploys Per Day: Dev and Ops Cooperation at Flickr at Velocity 2009

John Allspaw & Paul Hammond

Flickr Dev Blog, December 17th 2008

Image credit: visual_dichotomy on Flickr

In the last week there were

67 deploys of 496 changes by 18 people

@bridgetkromhout #ato2017

Not the goal: resum-driven development

@bridgetkromhout #ato2017

The goal: shorter time from idea to value

Image credit: leadliasionImage credit: thebigword

@bridgetkromhout #ato2017

How do we get to

the goal?

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complex ecosystems

@bridgetkromhout #ato2017

disruption

@bridgetkromhout #ato2017

just say no to awesome mode vs sad mode

Image credit: stock

bimodal IT?!?

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In a world that celebrates pioneers be the settlers instead.

Laura Bell (@lady_nerd)

@bridgetkromhout #ato2017

Attack Kitten

growls about Day 2

@bridgetkromhout #ato2017

Attack Kitten Cat Reality Check

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empathy

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tools: necessary but not sufficient

@bridgetkromhout #ato2017

Image credit: James Ernest

@bridgetkromhout #ato2017

The Wall of Confusion

@bridgetkromhout #ato2017

The Wall of Confusion

yolo nope

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for ops, dont tell devs: gl;hf!

do: automate document

share

#ato2017@bridgetkromhout

for devs, build for operability:

observability, debuggability, reality

@bridgetkromhout #ato2017

Image credit: Vasa Museet

probably fine

@bridgetkromhout #ato2017

hard problems & human factors

@bridgetkromhout #ato2017

hard problems & human factors

@bridgetkromhout #ato2017

#ato2017@bridgetkromhout

#ato2017@bridgetkromhout

understand your environment

@bridgetkromhout #ato2017

observability: answering questions we didnt know to ask

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monitoring: the old way

@bridgetkromhout #ato2017

Monitorin

g

monitoring: the new way

@bridgetkromhout #ato2017Image credit: Wikipedia

Any organization that designs a system will produce a design

whose structure is a copy of the organization's

communication structure.

Mel Conway

@bridgetkromhout #ato2017

communication & disconnects

@bridgetkromhout #ato2017

#ato2017@bridgetkromhout

Who owns your availability? The answer may surprise you!

Image credit: Wikipedia

@bridgetkromhout #ato2017

operational investments architecture observability

culture

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not actually 20 units of devops

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silos are for grain

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still computers

@bridgetkromhout #ato2017

The Wall of Confusion(kinda lonesome)

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people > processes > tools

#ato2017@bridgetkromhout

#ato2017@bridgetkromhout

thanks!