Prepared by : Aisyatul Nur Zainol Mohd Fadhli Daud Muhammad Amir Aminuddin Muhammad Fu’ad Jahaya
Nov 18, 2014
Prepared by : Aisyatul Nur Zainol Mohd Fadhli DaudMuhammad Amir Aminuddin Muhammad Fu’ad Jahaya
Verbal Communication Definition :
It is the spoken, oral, and unwritten way of communicating to transfer
information from one person to another.
http://www.about-personal-growth.com/verbal-communication.html
Non verbal communication
Definition :
Sending and receiving messages in a variety of ways without the use of verbal
codes (words). Non-verbal communication includes gestures and facial
expressions, body posture, stance, and proximity to the listener, eye contact, and
dress and appearance.
http://www2.andrews.edu/~tidwell/bsad560/NonVerbal.html
Similarities of verbal and non verbal communication
Both reveal emotion, exchange ideas, thoughts, and ideas Both involve receiver and sender
Verbal Criteria Non verbal
Sending and receiving messages by using words, sounds, speaking and language.
Definition Sending and receiving messages in a variety of ways without the use of verbal codes (words).
• Oral•Written (via email)• Sign
Categories • Physical ( facial expression, touch, smell, body motion)•Aesthetic (dancing, painting)•Sign ( signal flag, horns, siren)•Symbolic ( religious, status)
Differences between verbal and non verbal communication
Verbal Criteria Non verbal Speaking to informSpeaking to inspire or motivateTelling or narrating storyAsking question
Function Express emotionExpress interpersonal attitudeAccompany speechSelf-presentation of one’s personalityRituals
Straight forward and easy to understand
Can be misunderstood and as it can bring different meaning.
http://www.bizmove.com/skills/m8g.htm
http://www.andrews.edu/~tidwell/lead689/NonVerbal.html
http://cobweb2.louisville.edu/faculty/regbruce/bruce//mgmtwebs/commun_f98/Verbal.htm
REFERENCES:
Presented by:Wan Muhamad Zulfadli Wan
ZawawiMohd Shahrul ShamsudinMohd Syafiq Aiman Sahri
Ahmad Zhafri Md Nor
What Is Non Verbal Communication (NVC)?NVC is anything that doesn't involve talking
and writing.Examples of NVC
GesturesSign Language KinesicsPostureTouch
What is The Function of NVCExpress emotionsExpress interpersonal attitudesTo accompany speech in managing the cues
of interaction between speakers and listenersSelf-presentation of one’s personalityRituals (greetings)
What is Verbal Communication(VC)?VC is the act of expressing your thoughts
with words 2 type of Verbal Communication
Writing letters, faxes, emails, books, newspapers,
magazines, articles, hand written notes, announcements
Speaking E.g. speeches, face-to-face discussions, telephone
conversations, voicemail, television, radio, recorded books and seminars, videos
What is The Function of VC?enhanced competence and self-esteemdevelopment of positive social relationships
and interpersonal skillsto exchanged the knowledge and gain new
informationto avoid STRESS!!!!
What are Their Similarities?Both have cues that are discrete and arbitraryBoth are guided by syntactic and semantic
rulesBoth can have multiple meaningsBoth can be used for deceptive/manipulative
purposesBoth exhibit the property of productivity
What are Their Differences?NVC cues are analogical, verbal cues are digital
NVC cues are more iconic than verbal cues
NVC cues are more universal than verbal cues
NVC cues offer more simultaneity than verbal cues
NVC cues offer greater sensory directness than verbal cues
NVC cues are more spontaneous than verbal cues
What are The Connection Between VC & NVC?NVC cues can repeat verbal messages
NVC cues can substitute verbal messages
NVC cues can clarify verbal messages
NVC cues can contradict verbal messages
NVC cues can emphasize verbal messages