Communication Styles in Business Process Support Systems with the Shared Spaces Architecture

Experiences of Using Different Communication Styles in Business Process Support Systems with the

Shared Spaces Architecture

Ilia BiderIbisSoft/DSV Stockholm University

Paul JohannessonDSV Stockholm University

Rainer SchmidtHTW-Aalen, Germany

Presentation at CAiSE 2011 . Proceedings http://bit.ly/zqDxOW

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University2 ahead of current

thinking

Plan of presentation

Introduction – what shared spaces

architecture means in relation to

BPS systems

Three examples from our

experience

Analysis of experience Conclusions

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University3 ahead of current

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Workflow vs Shared spaces

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University4 ahead of current

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Shared spaces metaphors

Multiple desks Multiple people environment

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University5 ahead of current

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In which

A new shared space is created as soon as a new process instance is started

When the process instance reaches its operational goal, the shared space is closed (sealed), but remains accessible for reading

A person who is assigned a task in the frame of the process case “goes” to the shared space of the case in order to get the information he needs for completing the task and reports the results achieved in the same space

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University6 ahead of current

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Requirements on shared spaces in BPMS systems Proper structure (see picture)

In a normal business environment, a person participates in many process instances, and, often, in parallel. For the shared space technique to work efficiently, he/she needs to understand the situation in a shared space he/she is visiting at a glance, and quickly find all information related to the task at hands.

Clear invitation technique An invitation technique should give to the process

participants a clear understanding why he is invited and what he is expected to do in each particular shared space

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University7 ahead of current

thinking

Plan of presentation

Introduction – what shared spaces

architecture means in relation to

BPS systems

Three examples from our

experience

Analysis of experience Conclusions

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University8 ahead of current

thinking

1. System with distributed planning

Structure of shared space in ProBis

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University9 ahead of current

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1. System with distributed planning

Issuing invitations in ProBis

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University10 ahead of current

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1. System with distributed planning

Using invitations in ProBis

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University11 ahead of current

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2. System with specialized structure

Upper level structure of shared space in iPB

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University12 ahead of current

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2. System with specialized structure

Detailed structure of a box in iPB

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University13 ahead of current

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2. System with specialized structure

Standing Invitations in iPB

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University14 ahead of current

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3. System based on status change

Business outline of eForm

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University15 ahead of current

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3. System based on status change

Structure of a shared space in eForm

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University16 ahead of current

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3. System based on status change

List that serves as a mechanism for invitations

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University17 ahead of current

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3. System based on status change

Another example

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University18 ahead of current

thinking

Plan of presentation

Introduction – what shared spaces architecture

means in

relation to BPS

systems

Three

examples

from our

experience

Analysis of

experience

Conclusions

ahead of current thinking

Parameters for Identifying Communication Styles (1)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University

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Instructiveness

Issuing Technique

Scope

ahead of current thinking

Parameters for Identifying Communication Styles (1)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University

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Instructiveness

Issuing Technique

Scope

ManualThe invitation is issued manually by one of the process participants

AutomaticThe invitation is issued automatically by the system based on the state of the shared space

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Parameters for Identifying Communication Styles (1)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University

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Instructiveness

Issuing Technique

Scope

GlobalA Person is invited to visit the whole shared space

Localized A person is invited to visit a particular part of the shared space

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Parameters for Identifying Communication Styles (1)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University

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Instructiveness

Issuing Technique

Scope

Non-instructivea person should him/herself figure out what to do in the shared space based on the state in which he/she finds it when he/she comes there

InstructiveThe invitation may include instructions on what a person is supposed to do there

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University23 ahead of current

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Parameters for Identifying Communication Styles (2)

Instructiveness

Issuing Technique

Scope

Instructive

Localized

Automatic

Non-instructiveNon-localizedNon-automatic (manual)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University24 ahead of current

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Parameters for Identifying Communication Styles (3)

Instructiveness

Issuing Technique

Scope

BasicStyle

Instructive

Localized

Automatic

Pure stylesMixed styles

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University25 ahead of current

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Comparison

Issuing technique Invitation scope Invitation instructiveness

Collaborative planning (ProBis) Manual Global Instructive

Specialized structure (iPB) Manual Localized Non-instructive

Status change (eForm) Automatic Global Non-instructive

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University26 ahead of current

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Comparison

Instructiveness

Issuing Technique

Scope

BasicStyle

Instructive

Localized

Automatic

Pure stylesMixed styles

Collaborative planning (ProBis)

Specialized structure (iPB)

Status change (eForm)

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University27 ahead of current

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Google Apps

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University28 ahead of current

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Google Sites

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University29 ahead of current

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Google Site Sharing Invitations

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University30 ahead of current

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Google Apps compared

Instructiveness

Issuing Technique

Scope

BasicStyle

Instructive

Localized

Automatic

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University31 ahead of current

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Microsoft TeamWebSite

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University32 ahead of current

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Microsoft TeamWebSite Invitations

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University33 ahead of current

thinking

Microsoft TeamWebSite compared

Instructiveness

Issuing Technique

Scope

BasicStyle

Instructive

Localized

Automatic

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University34 ahead of current

thinking

Plan of presentation

Introduction – what shared spaces architecture

means in

relation to BPS

systems

Three

examples

from our

experience

Analysis of

experience

Conclusions

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University35 ahead of current

thinking

Conclusion

Communication Styles Collaborative planning Specialized structure Status change

Benefits Analysis of shared spaces collaborative systems Alignment of communication styles and business

requirements

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University36 ahead of current

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Future Plans

Include other phases of shared spaces into comparison

Introduce more details into taxonomy Formalization

37 ahead of current thinking

Thank you !

38 ahead of current thinking

Questions ?

Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University39 ahead of current

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Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University40 ahead of current

thinking

Comparison

Instructiveness

Issuing Technique

Scope

BasicStyle

Instructive

Localized

Automatic