Communication skills & effective listening

WhatI can tellyou in this presentation???

HELPFULFUNNY

SIMPLEBoooom

IF THERE

IS ONEThing youTakeWithYou

FromThis

presentation...

EFFECTIVE LISTENING not

Hearing

I‘LL TELL YOU ABOUT 2 THINGS TODAY.

What do I mean by that? I‘ll show you:

HOW

COMM

UNICA

TE

LISTEN

Your message has to be Understood

LET’S

GO

COMMUNICATION

Communication process

feedback

message message messagemessage

Be aware of

Verbal and

Non verbal Communication

Body Language is crucial

Communicate with your eyes

Non-verbal60%

tone30%

words10%

Communication transmitted through

TONALITY Why don’t I take you to dinner tonight ?

Why don’t I take you to dinner tonight ?Why don’t I take you to dinner tonight ?

It’s not what you say it’s

what you do.Action do speak

louder than words

Communication is

Two Way

Communication network types:

Grapevine

How to reduce the negative consequences of rumors?

Distortions in Communication

Ways of communication

Aggressively

Passive

ly

Assertively

LISTENING

Five levels of listening

• Ignoring:Neglect or give no attention.

• Pretending:Trying to show that you care.

• Selective listening:Select parts of the conversation and ignoring the rest.

• Attentive listening:Paying attention to every minor detail.

• Empathic listening

Understand what is being said

Most people don’t listen with the intent to understand but they listen with the intent to reply !

“The skill of empathic listing will not be effective unless they come from a sincere desire to understand”

Show presence in the

conversation

Focus attention

completely on the speaker

Make the speaker

feel important

Show acceptance & appreciation

Barriers to Listening

Men

• Emphasize status, power, and independence.

• Complain that women talk on and on.

• Offer solutions.• To boast about their

accomplishments.

Women

• Establish connection and intimacy .

• Criticize men for not listening.

• Speak of problems to promote closeness.

• Express regret and restore balance to a conversation.

MYSELF

• I want my department to …..

• My staff• My objective• All women are

…..

• We want our department to …

• Our team• Our objective• Discriminating!

Johari window

Least Self-Revealing Least Difficult to Discuss 1. I will tell you how Kendall felt about Kim, neither

person being present.2. I will tell you how Kendall feels about Kim, neither

person being present.3. I will tell you my past feelings about Kim, who is not

present.4. I will tell you my present feelings about Jim, who is not

present.5. I will tell you my past feelings about you.6. I will tell you my present feelings about you.7. I will tell you my past feelings about myself.8. I will tell you my present feelings about myself.Most Self-Revealing Most Difficult to Discuss

Fears associated with self-disclosure

• Uncertainty about how the information is going to be received and utilized.

• May be judged harshly by others.• Things said in one context might be

repeated in an unrelated context.• Disclosed information may be revealed to

someone else.• Willingness to share my be perceived as a

weakness or shortcoming.

Benefits of self-disclosure?

- Sense of psychological relief.- Validate our perceptions of reality.- Reduce stress and tension.- Improves us physiologically.- Clear lines of communication with

others.- Strengthened, enhanced

relationships.- more coworker enjoy working

together so more productivity.- Create a trusting environment.- Increasing self- awareness.

EFFECTIVE LISTENING

TO ACHIEV

E

Connect Emotionally and Rationally

Avoid Autobiography

Avoid Order

Avoid Ambiguity

Check Understanding

Seek to understand, then to understood, gain experience,

other respect, and to be wise. “Gandhi”

“Don’t criticize someone until you

have walked a mile in their shoes”

Thanks