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Communication - PP

Aug 05, 2015

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1. + The Key to Relationships By: Nicole Stone, Michael Rebello, Chris Gagnon, Matilda Okyere, Thomas Gammell, & Adam Burley 2. + How Do Humans Communicate? Humans use language, not just to signal emotional states or territorial claims, but to shape each others minds. - Michael Corballis Communication: the act of conveying a message from one person or group to another person or group. 3. + How Humans Communicate Verbal and sign language Written language Denotation & connotation Body language 4. + DENOTATION The literal or dictionary meaning of a word. 5. + CONNOTATION Refers to the associations, feelings, and judgments that accompany words. Why is it important to understand connotation? -Communication extends beyond simple definitions to include personal, (Social & cultural aspects that cannot be found in dictionary definitions.) 6. + NONVERBAL COMMUNICATION Any gesture, expression, physical action, vocal intonation, pitch, or volume that Communicates a message either intentionally or unintentionally. Learning how to decode others nonverbal behavior and manage your own might be Learning to manage your own nonverbal signals involves emotional self-awareness Self-management, two other important competencies for leaders. 7. + BODY LANGUAGE We respond to peoples body language with nonverbal feedback of our own. [ or any other physical gesture that can convey meaning.] 8. + Good communicators use of LANGUAGE well, including verbal and/or sign as well as nonverbal. 9. + 10 Examples of Body Language. Which do you use? Gesture Meaning (Connotation) Standing with hands on hips Readiness, aggression Brisk, erect walk Confidence Sitting, legs apart Open, relaxed Arms crossed on chest Defensiveness Walking with hands in pockets, shoulders hunched Dejection Touching, slightly rubbing nose Rejection, doubt, lying Rubbing the eye Doubt, disbelief Sitting with legs crossed, foot kicking slightly Boredom Tapping or drumming fingers Impatience Stroking chin Trying to make a decision 10. + Why is Communication Central to Effective Relationships at work? Success at Work Ability to Share Information Ability to Influence Others 11. + Why Is Communication Central to Effective Relationships at Work? Good Leaders and Successful Employees Know What They Communicate Know How They Share Information Resonant relationships are vibrant and supportive relationships that foster respect, inclusion, and open and honest dialogue. 12. + Importance of what and how we communicate Back up words through action Actions speak LOUDER than words Success in part, depends on our ability to speak and act accordingly 13. + Life teaches us how to communicate Who you are What you need What you think and feel 14. + What is the interpersonal communication process? The exchange of information between two or more people. The communication process has four parts: Feedback receiver indicates to the sender through words or nonverbal signals that a message has been received, or that more communication is desired. 15. + A person who encodes and sends a message. Information sent through a communication channel to a receiver. A person who receives and decodes a message. The medium through which a message is transmitted from a sender to a receiver. 16. What Is the Interpersonal Communication Process? Communication Affected by Skills, Attitudes, Culture The Berlo Model of Communication 4 16 17. What Is the Interpersonal Communication Process? Effective and Efficient Communication 4 17 Effective Communicatio n Efficient Communicatio n 18. + Effective and Efficient Communication Effective Communication: The result of information conveyed accurately by the sender and understood fully by the receiver. Efficient Communication: Sharing information using the fewest possible resources. (time, money, and effort) 19. + 8 Ways to Improve Your Communication Skills 20. + 21. + Communication and Culture Many aspects of culture affect communication in diverse workforce. Of these, nonverbal communication, group identity and issues related to gender and age are especially important. 22. + Nonverbal behavior in cross-cultural communication A failure to recognize differences in nonverbal signal in cross-cultural communication can produce unfortunate misunderstanding. Nonverbal behavior has obvious links to culture and needs to be attended to and managed in cross-cultural settings. 23. + Communication in high-context and low-context cultures High-context culture has a strong group identity and a relatively closed boundary. Difficult for outsiders to understand. In a Low-context culture, it is easier for outsiders to communicate with insiders because there is less emphasis on shared history and identity. 24. + 25. + Way in which men and woman communicate differently Distinct sets of values and intentions. Men - assert independence Men - use communication to define their status relative to others Women - tend to seek connections 26. + Communication and the age factor Like other cultural barriers, differences related to age and membership in different generations has the potential to interfere with communication in the workplace. A young worker who assumes that an older worker is unwilling to listen to her ideas is as guilty to stereotyping as the older worker who believes that all young people have a sense of entitlement. 27. + Technology and Communication 28. + The Power of Social Media 29. + An amazing 845 million people used Facebook in 2011: Thats about one in in the WORLD! 30. + 31. + 32. + EMAIL,TEXT MESSAGING, & SOCIAL MEDIA Quick and Long distance Benefits = Obvious Share ideas Provide Feedback thus building on ideas Workplace email is king. Real-time Updates & Continuous More accessible to us than ever before. 33. + Situation ONE: Information technology helping you build a relationship. -How? 34. + 35. + Some experts fear that these outlets do not encourage us to develop deep bonds with others or allow us to show our authentic selves. 36. + Challenges of Email, Text Message, Social Media Use: Interpretation Long emails - society has become lazy in the idea of reading this long email. Vital information not read Response time Inaccurate conclusions Email = Lazy communicators Forward or cc Privacy issues Employers or other authorities 37. + PRIVACY Encourage to be more public & open Things that are posted remain available indefinitely Google* 38. + 39. + Self Esteem Comparing themselves to peers on facebook and twitter Social media stalking your ex. = unhealthy 40. + A False Sense of Connection Real world vs Social Media? Time and energy spent on social media 41. + Cyber-bullying Available to predators as well as friends. Cat Fish Devastation mentally According to a 2010 CBS News report, 42% of youth have reported that they have been victims of cyber-bullying . 42. + Situation TWO: Technology inhibiting the development of a relationship. -How? 43. + New communication technologies have made social interactions impersonal and that people are not developing face-to-face communication skills. True/False? 44. + Checklist for effective communication Be sure you know what message you want to send. Be clear and concise. Avoid ambiguity Provide the right amount of information - not to much and not too little. Ask questions and listen to feedback to ensure the message was received. Determine the most appropriate channel for your message. Lean vs. Rich Company letter, email, presentations, small groups, 1-on-1s Simplify your language to match your audience. Use situationally appropriate vocabulary Remember, Jargon can hurt or help communication. Is efficient means of communication if every person is savvy to the acronyms and abbreviations Can be detrimental if outsiders aren't familiar to the jargon. 45. + Checklist for effective communication Cont. Create a level of trust that makes people feel comfortable passing bad news up and down the hierarchy. Authentic leaders inspire trust Without trust, people tend to be more secretive and look out for themselves opposed to the good of the group. Defensive and uncooperative Be careful about poor or inadvertent use of inappropriate nonverbal signals - Body language makes up 98% of the conversation Pointing your index finger gives off an authoritarian posture and can put the opposition in a defensive position Clenched fist displays anger and is meant to intimidate Lack of eye contact ignoring or an attempt to disengage. Crossing your arms sign of boredom and defense Practice empathy when communicating. Tuning into others capability to appreciate, understand, and accept another person's emotions. 46. + Know when to break the rules Language philosopher H. Paul Grice developed 4 general rules for effective communication: Quality: honest information Quantity: the right amount of information Relevance: the right KIND of information Manner: Information that is direct and easy to understand. Avoid ambiguity or vagueness. 47. + There a numerous theories and approaches to leadership: Theories of motivation Trait theories Empowerment theories Social and emotional competencies They ALL assume that the leaders and subordinates alike are able to communicate in an effective and efficient manner.