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Communication Negotiation Persuasion Human Resources Handoutamos3.aapm.org/abstracts/pdf/99-30810-366478... · Title: Communication Negotiation Persuasion_Human Resources Handout.pptx

Jul 29, 2020

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Page 1: Communication Negotiation Persuasion Human Resources Handoutamos3.aapm.org/abstracts/pdf/99-30810-366478... · Title: Communication Negotiation Persuasion_Human Resources Handout.pptx

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Katzenbach  &  Smith,  The  Discipline  of  Teams,  HBR,  March  1993   Katzenbach  &  Smith,  The  Discipline  of  

Teams,  HBR,  March  1993  

Working  Group   Teams  

Strong,  clearly  focused  leader   Shared  leadership  roles  

Individual  accountability   Individual  &  Mutual  Accountability  

Purpose  is  same  as  organization   Team  developed  purpose  

Individual  work  products   Collective  work  products  

Efficient  meetings   Meetings  promote  open  ended  discussion  /  critical  thinking  

Measures  effectiveness  by  influence  on  others    Discusses,  decides,  &  delegates  

Measures  effectiveness  by  work  products    Discusses,  decides,  &  does  real  work  together  

Jim  Collins,  Good  To  Great,  2001.  

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Kim  &  Mauborgne,  Fair  Process,  HBR,  July  1997.  

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Mackay,  Sharing  Knowledge  Leads  to  Better  Decisions,  Atlanta  Business  Chronicle  5/30/2014  

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James  D.  Murphy,  Flawless  Execution,  2005.  

Molly  Fletcher,    The  Business  of  Being  the  Best,  2012.  

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