Communication and one-on-one conversation

CHAPTER 6

Conversationand

One-on-OneCommunication

PRONUNCIATION DRILLS

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CONVERSATION

An art Free- wheeling discussion Most common form of dyadic communication

Link Oral and usually informal or friendly exchange of views, ideas, etc.

Lively exchange of ideas

PURPOSE:To transfer a message as smoothly as possible.

To talk with and not to lecture.

TIPS IN ENGAGING

IN CONVERSATION

1.Be yourself2.Less is more3.Be patient4.Be attentive5.Mind your own

business

BE YOURSELFDo not pretend someone you are not.

LESS IS MOREBeing a good listener is better than being a good talker.

BE PATIENTWait for your turn.Do not interrupt people while they are explaining themselves.

BE ATTENTIVEPay close attention to what the other person is saying to avoid miscommunication.

MIND YOUR OWN BUSINESS

Converse to gain information, not to exchange comments about other people.

TIPS ONSTARTING/

SUSTAINING/ENDING

CONVERSATION

1. Making request2. Offering assistance3. Making complaints4. Making suggestion5. Facilitating6. Disagreeing7. Giving in8. Interrupting9. Accepting invitation10.Rejecting invitation

MAKING REQUEST Could you help me… Will you please… May I request… Would you be so kind as… Could you spare me a minute…

OFFERING ASSISTANCE

Can I be of any assistance…?

Can I give you a hand…?

May I help you…? What can do for you…?

MAKING COMPLAINTS

There seems to be something wrong with…

Is there something you can do about…

I would like to bring this up...

May I speak to the person in change…

MAKING SUGGESTIONPlease hear me out…Maybe you can…How about…Perhaps you ought to…

Would you consider…

FACILITATING How interesting! I couldn’t agree with you more!

I’ve been thinking of the same thing!

Is that right? I heard about that. That’s true!

DISAGREEING I see your point, but… You may be right, but… You have every right to feel that way, but…

Yes, that’s quite true…

GIVING IN In that case… If there’s no other way… Since, I have no choice… Well, if that’s so… On second thought… When you put it that way…

INTERRUPTING Pardon me for interrupting… Excuse me for breaking out…

Excuse, but I can’t help but…

ACCEPTING INVITATION

Thank you for inviting me…

I would be honored to… It would be my pleasure to…

I would be glad to… I would be happy to…

REJECTING AN INVITATION Thank you for the invitation, but…

I wish I could, but… I would be glad to however… I wouldn’t want to miss, if I were…

That sounds exciting however… I hope I could make it, but…

RULES IN MAKING

INTRODUCTION

1.A man is presented to a woman, but the woman’s name gets mentioned first.

Example:Mr. Lim: Ms. Sanchez, I would like you to meet my friend, Mr. Santos.Ms. Sanchez: How do you do?Mr. Santos: It’s a pleasure to meet you.

2. A young man is presented to an older man, same way as a young woman is presented first to an older woman. But if both parties are of the same age, it matters not who gets introduced first.

Example:Ms.Ditas: Mr. Reyes, I would like you to meet my friend, Ms. Sheila.Mr. Reyes: Ms. Sheila, nice to meet you.Ms. Sheila: It’s also nice to meet you, sir.

3. Introduce a less important individual to a widely popular/distinguished individual.

Example:Carolyn: President Flavier, I would like to present to you, General Santos.General Santos: It’s great to meet you Mr. President.President: The pleasure is mine.

TELEPHONING

TELEPHONING A good telephone manners should be acquired by everyone.

Talking on phone should not be a mere substitute for actual for actual interaction, it should be responsible for the furtherance of relationship.

THE JOB INTERVIEW

JOB INTERVIEW Is considered to be the most critical of every expedition that brings you face-to-face with future boss.

One must prepare for it with the same tenacity and quickness as one does for a speech contest or debate.

HERE IS WHAT YOU NEED TO PREPARE WHEN A SPECIFIC

INTERVIEW QUESTIONS ARE

GIVEN:

1. TELL ME ABOUT YOUR

SELF.

This is usually the opening question in an interview.

Cover topics:1. Early years of education2. Work history3. Recent career experienceRemember:o This is likely a warm-up question.o Don’t waste your best points on it.o Keep your answer to a minute or

two at most.

2.WHAT DO YOU KNOW ABOUT

OUR ORGANIZATION?

You should be able to discuss products or services, revenues, reputation, image, goals, problems, management style, people, history, and philosophy.

You might start your answer in this manner:“In my job search, I’ve investigated a number of companies. Yours is one of the few that interest me, for these reasons……” (Be positive in your answer)

3.WHY DO YOU WANT TO

WORK FOR US?

Speak in terms of the company needs.

Example:if the organization is known for strong

management, your answer should mention that fact and show that you would like to be a part of the team.

if the company places a great deal of emphasis on research and development, emphasize the face that you want to create new things and that you know this.

Learn enough about the company, so you don’t tell a lie just to get the job that you don’t really want.

4.WHY WE SHOULD HIRE

YOU?

Create your answer by thinking in terms of your ability, your experience, and your energy.

Talk about your record of getting things done, and mention specific item from your resumé at least of career accomplishments.

Mention your ability to set priorities, identify problems, and use your experience and energy to solve them.

5.WHAT DO YOU LOOK FOR IN A

JOB?

Keep your answer oriented to opportunities at this organization.

Talk about your desire to perform and be recognized for your contributions.

Make your answer oriented toward opportunity than self security.

6. PLEASE GIVE ME YOUR

DEFINITION OF THE POSITION

FOR WHICH YOU ARE BEING

INTERVIEWED.

Keep your answer brief and task- oriented.

Think in terms of responsibilities and accountability.

Make sure that you really do understand what the position involves before you attempt to answer.

If you are not certain, ask the interviewer, he/she may answer the question for you.

7.HOW LONG WOULD IT TAKE

TO MAKE A MEANINGFUL

CONTRIBUTION TO OUR FIRM?

Be realistic. Say that, while you would expect to meet pressing demands and pull your own weight from the first day, it might take six months to a year before you could expect to know the organization and its needs well enough to make a major contribution.

8.HOW LONG WOULD YOU STAY WITH

US?

Say that your interested in a career with the organization, but admit that you would have to continue to feel challenged to remain with any organization.

9.WHAT IMPORTANT TRENDS DO YOU SEE IN

OUR INDUSTRY?

Be prepared with two or three trends that illustrate how well you understand your industry.

10. WHAT DO YOU FEEL THIS

POSITION SHOULD PAY?

Salary is a delicate topic. As much as possible be polite. You might say, “ I understand that

the range for this job is between P_____and _____. That seems appropriate for the job as I understand it.

You might answer a question with a question:“Perhaps you can help this one. Can you tell me if there is a range for similar jobs in the organization?”

PREPARATIONS FOR THE INTERVIEW

KNOW THE COMPANY

Research on the company you are visiting for an interview.

DRESS PROPERLY

Prepare your attire the night before.

Make sure have a clean and neat appearance.

PREPARE ALL THE DOCUMENTS

Bring all the necessary documents such as transcript of records, SSS, TIN, NBI clearance, 2x2 or 1x1 picture, etc.

BE PUNCTUAL AND PATIENT

You want to make the right impression and arriving early suggest a responsible attitude.

Being late for an interview will make you more anxious and will make the interviewer doubt for your enthusiasm for the job.

REVIEW AND PRACTICE

Anticipate questions the interviewer may ask.

Rehearse with a friend and ask for comments on your performance.

TIPS DURING

THE INTERVIEW

RELAX Just like delivering a speech before a large audience, consider the interviewer a friend, not an enemy.

Sit straight, don’t slouch and make sure you were asked to ne seated before sitting down.

A firm handshake helps in indicating confidence.

MAINTAIN EYE CONTACT

It helps in making the interviewer aware of your sincerity and candidness.

LISTEN ATTENTIVELY

Make sure you understand the interviewer’s question before answering them.

SPEAK CLEARLY AND TO THE POINT

Don’t beat around the bush. Make sure your responses are short, honest, and concise.

Remember:you are also interviewing the interviewer to make sure you get accepted in a job you will feel good about.

THE END