Communication

Communication

CommunicationVerbal communicationOral communication Written communicationNon verbal communicationBody language: KinesicsLanguage of Space and Distance: Proxemics

Language of visual signs. egs. Charts, Tables, Road signs etc. Language of sound signals.egs. Bell, siren, alarmLanguage of audio-visual signals.egs. Sniff, puff, snortNon-vocal features: study of duration, nasalization, loudness and stress

Actions Speak Louder than WordsWhat often happens in any relationship is that language itself becomes a mask and a means of clouding and confusing the relationship. If thespoken language is stripped away and the onlycommunication left is body language, the truthwill find some way of poling through. Spokenlanguage itself is a great obscurer

Body Language, Julius Fast, MJF books, 1970Body LanguageThe use of body parts is to convey inner feelings, intentions or to convey message.It acts as an effective means of communication of the personality traits Use BL that can be interpreted correctly by the people-Use BL that suit the situationUse BL to reinforce your oral communication

Body language is the study ofPhysical appearancePosturesFacial expressionsEye gestures/contactsGestures with hands and feetKinesics &CulturePhysical appearanceDress reflects ones personality.A visual means of creating impression on the peopleIt includes clothing, ornaments, accessories, logos and footwear.Grooming the hair, beard and moustacheMake up with powders, creams and perfumes

Dress as body language ( formal situations-fitting the occasion- job interview; meetings;)

Dressing up as per the status( designation , position, gender, dress code stipulated by the organization)

Dressing up as per the occasion ( colourful during wedding & sober & gloomy during condolence meeting)

Dress & fashion ( prevailing fashion should boost & not erode the personality image, status, and social lan of a person)Economic affordability (Cut your cloth according to the cloth- not expensive but well tailored, clean, ironed, befitting& appropriate)

Integrative dressing up ( height, weight & complexion ; matching & complimenting one another)

Different forms of dressingNational dressCeremonial dressFormal dressInformal dressUniformProfessionalLounge suit CombinationParty wearMorning & evening wear Casual wearWorking class

Casuals

Formals

PostureStand / sit straightChin uprightLegs moving freely from waist confident & never be dissuaded appears dynamic can have control over the crowd

Walking up and down suggests anger & perplexityA tensed body in a military-set up suggests submission to authorityRelaxed body suggests control of the otherPostures of female body are assumed to communicate shades of beauty and graceFacial expressionFace is the index of the mindInnumerable feelings Transparent expressions of Thought & Genuine feelingsDeliberate suppression of them

Some times facial expressions are pretentiousFacial expression can Move to sympathyDeceive by manipulationOne can smile and smile and be a villain -Shakespeare

Facial languageAngerPursed lipsFixed gazeContracted eye browsFearParted lipsLowered eyes Expanded eyebrows

SurpriseDilated eyesExpanded eyebrowsLoosely parted lipsSorrowContracted eyelidsClosed lipsEngaging eyeballsJoyElevated upper lipBared teethExpansive displacement of muscles around mouthSmiling eyes

Disgust /hatredSerious faceStiffened musclesFixed gazeEye contactEye is the window of the soulEye contact is a must Firm looks can control/ manipulate /directFixed gaze suggest involvement or wonder/disapprovalRaised looks show dominanceDowncast looks suggest weakness/ submissionDirect eye contact conveys honesty, transparency, neutral attitude (for interviews)

GesturesMovement of limbs A wave of the hand-beckon/reject/good buy/refusalRaised/lowered thumb/index fingerclosed fistLooking straightA handshakeMoving of the head

AVOID NEGATIVE HAND MESSEGES LIKERunning fingers through hair, biting fingernails,

Wringing hands, adjusting tie (nervous),

Touching nose or face, clasping hands behind head Rubbing back of your neck (untrustworthy or defensive). Kinesics &CultureGestures are culture basedA wave of hand meanFormal greeting as hello or byeInformal greetings accompanied with smile and a hiHand Folded mean greetings accompanied with terms namaste/vanakkamLooking straight confidence &transparency in westImmodest in ArabiaMoving head side ways is disapproval in India but approval in west

Looking straight in the eye - for westerners a mark of refinement; communicates honesty , transparency and neutral attitude - needed for one during interview - For eastern people (Arabians) avoiding eye contact and looking else where is a mark of modesty especially for womenHand shake Signifies ones personality and intention Limp response suggests inferiority and lack of confidence Moving of head side waysDisaproval for eastern peopleAcceptance for western people

HapticsThe study of touch and interpretations is called haptics western people do not like being touched above fore armsArabs greet and express intimacy, embracing with warmthTime and space are culture specific.Promptness and punctuality at meetings etc. are most essential for business transaction with westernersPeople in east prefer relaxed timeProxemicsThe study of the use of space to communicate meaning is called as proxemics Standing far away expresses disregard for westerners while it is a mark of respect in east ActivitiesComment on the following pictures

Practice using appropriate body languageActivity 1A Excuse me. Can you take a picture of me ?B Yeah, sure.A Just press that button.B Er, which one ?A The one on the top.B OK, right. Er.... can you move back a bit.A Is this OK?B Fine, now smile. Thats it. Very nice.A Thanks.B Not at all. Youve got a lovely smile. Er... fancy a drink ?A OK, but Ive got no money on me.B Thats OK. Ill pay.Activity 2A: Have you seen my book? I cant remember where I put it.B: Which one?A: The murder mystery. The one you borrowed.B: Is this it?A: No. Its the one you borrowed.B. I did not!A: Maybe its under the chair. Can you look?B: OK--just give me a minute.A: How long are you going to be?B: Geez, why so impatient? I hate when you get bossy.A: Forget it. Ill find it myself.B: WaitI found it!

Mime a meeting of two people from different countries clearly bringing out the embarrassment caused by gestures-------------------------------------------------------------------Enact/commentBoss- (with wrinkled forehead, baring all the teeth) What the hell do you mean when you come ten minutes late? You have kept us all waiting! Are you the boss or am I?Secretary-Sorry, Sir, For having kept you waiting. But you sent me a few minutes ago to fetch these application forms. I had to search a while before getting all of them. I had to walk down from that block three building away. Really sorry to have delayed the interview. Boss: (with legs crossed and feet tapping the floor) Well its OK . Who is John?Candidate: (Standing up 15 feet away) Yes, Sir I am here.Boss: Come and stand here.