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Implementing and managing Cloud computing solutions Reza Emami and Johan Lemarchand CloudTango.com
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CloudTango: Implementing and managing Cloud computing solutions

Nov 01, 2014

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Technology

Ray Irani

We are prospective Salesforce partners. This presentation provides introductoey information about the Cloud and Cloud applications and introduces our company.
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Page 1: CloudTango: Implementing and managing Cloud computing solutions

Implementing and managing Cloud computing solutions

Reza Emami and Johan LemarchandCloudTango.com

Page 2: CloudTango: Implementing and managing Cloud computing solutions

Have you noticed how the way we share information has Have you noticed how the way we share information has changed in the past few years !changed in the past few years !

Page 3: CloudTango: Implementing and managing Cloud computing solutions

Social media has revolutionized the way we communicate Social media has revolutionized the way we communicate in our home and with our friends.in our home and with our friends.

Page 4: CloudTango: Implementing and managing Cloud computing solutions

Cloud computing will revolutionize the way we Cloud computing will revolutionize the way we communicate at workcommunicate at work

Page 5: CloudTango: Implementing and managing Cloud computing solutions

Advantanges of implementing the CloudAdvantanges of implementing the Cloud● Scalability: Scalability: The ability to increase or decrease your capacity based on The ability to increase or decrease your capacity based on

network usage. In plain language you only pay for what you use and the network usage. In plain language you only pay for what you use and the change process capacity only takes a few minutes.change process capacity only takes a few minutes. Also, as your company Also, as your company grows you add more users without massive software investment. grows you add more users without massive software investment.

● Access from anywhere 24/7: Access from anywhere 24/7: You can access your data from any device with You can access your data from any device with an Internet connection. an Internet connection.

● Security & Backup:Security & Backup: Real-time or automatic backups. 24/7 monitoring of Real-time or automatic backups. 24/7 monitoring of network to ensure data security. network to ensure data security.

● Cost & Efficiency:Cost & Efficiency: No need to purchase and set up hardware, moving No need to purchase and set up hardware, moving business in the Cloud is easy. Most of the work is done by Cloud providers. business in the Cloud is easy. Most of the work is done by Cloud providers. This means that you will be able to focus on your business. This means that you will be able to focus on your business.

● ECO friendly: ECO friendly: Beingenvironmentally friendly is an added bonus. Fewer Beingenvironmentally friendly is an added bonus. Fewer servers and the lack of need for equipment to cool down server greatly servers and the lack of need for equipment to cool down server greatly reduces harmful environmental emissions.reduces harmful environmental emissions.

Page 6: CloudTango: Implementing and managing Cloud computing solutions

Customer Relationship Management (CRM)Customer Relationship Management (CRM)

● Managing successful relationships with your customers and potential Managing successful relationships with your customers and potential customers. customers.

● Marketing to your customersMarketing to your customers● Generating sales. Generating sales.

● A CRM application integrates business processes and technology for A CRM application integrates business processes and technology for ideal customer relationship management. ideal customer relationship management.

● Providing excellent customer service.Providing excellent customer service.● Sharing information within teams and with other teams real time.Sharing information within teams and with other teams real time.

Page 7: CloudTango: Implementing and managing Cloud computing solutions

Benefits for the companyBenefits for the company

– Shared or distributedShared or distributed data                                                  data                                                 

A CRM system is an enabler for making informed decisions and follow-up, on A CRM system is an enabler for making informed decisions and follow-up, on all the different levels. Data is shared across different teams (sales, marketing, all the different levels. Data is shared across different teams (sales, marketing, finance, etc) and managers have instant access to up-to-date information finance, etc) and managers have instant access to up-to-date information through easy to manage dashboards with key information and targets.  through easy to manage dashboards with key information and targets.  

– Efficiency                                                                            Efficiency                                                                           

A CRM makes all staff, partners in the business.  All teams do their A CRM makes all staff, partners in the business.  All teams do their own entries, and are empowered to find the information they need to make own entries, and are empowered to find the information they need to make decisions. Teams can update data on the go as all functionalities are available decisions. Teams can update data on the go as all functionalities are available

for mobile devices and tablet computers. for mobile devices and tablet computers.

Page 8: CloudTango: Implementing and managing Cloud computing solutions

Benefits to customer serviceBenefits to customer service

● All data concerning interactions with customers is centralized. The customer All data concerning interactions with customers is centralized. The customer service department can greatly benefit from this, because they have all the service department can greatly benefit from this, because they have all the information they need at their fingertips. And through the use of push-information they need at their fingertips. And through the use of push-technology, customer service reps can lead the customer towards the technology, customer service reps can lead the customer towards the information they need. information they need.

● Increased customer satisfaction and retentionIncreased customer satisfaction and retention

The customer feels that they are valued instead of just a subject for sales and The customer feels that they are valued instead of just a subject for sales and marketing. Customer service is better, and the customers needs are marketing. Customer service is better, and the customers needs are anticipated. Delighted customers have a great level of loyalty and that is a anticipated. Delighted customers have a great level of loyalty and that is a predictor for repeat business. predictor for repeat business.

● More new businessMore new business

If you are delivering the ultimate customer experience, this will seed the word-If you are delivering the ultimate customer experience, this will seed the word-of-mouth buzz, which will spawn more new business.of-mouth buzz, which will spawn more new business.

Page 9: CloudTango: Implementing and managing Cloud computing solutions

Increasing efficiency and productivityIncreasing efficiency and productivityApplications in the CloudApplications in the Cloud

Page 10: CloudTango: Implementing and managing Cloud computing solutions

What is a Cloud application ?What is a Cloud application ?

• Cloud applications offer the software benefits of desktop applications and versatility of web applications. Like desktop apps, Cloud applications can offer a rich user experience, immediate response to user actions, and offline mode.

• Like web apps, Cloud applications do not need to be installed on a computer and can be updated at any time simply by uploading a new version to your web server. They also store their data in the cloud - offsite under your control.

• With this approach you get the best of both worlds.With this approach you get the best of both worlds.

• Cloud computing offers companies the chance to buy and implement software at a Cloud computing offers companies the chance to buy and implement software at a lower cost, and keep a larger share of the revenue. lower cost, and keep a larger share of the revenue.

•Since programmers only need to create one version of the application and still have Since programmers only need to create one version of the application and still have access to every device user, their building costs will be reduced when compared with access to every device user, their building costs will be reduced when compared with if they needed to make a new build for each mobile platform individually.if they needed to make a new build for each mobile platform individually.

Page 11: CloudTango: Implementing and managing Cloud computing solutions

Benefits of Cloud ApplicationsBenefits of Cloud Applications

● Your App is easily accessible to anyone with an Internet Your App is easily accessible to anyone with an Internet connection. There are thousands of readily available connection. There are thousands of readily available business applications. business applications.

● This cuts the development cost and time. Yet at the same This cuts the development cost and time. Yet at the same time, all of your interaction happens right there next to the time, all of your interaction happens right there next to the client. client.

● Company users are able to share resources and applications Company users are able to share resources and applications without a high level of capital expenditure on hardware and without a high level of capital expenditure on hardware and software resources. Due to the nature of cloud applications, software resources. Due to the nature of cloud applications, users do not need to have highly technical hardware to use users do not need to have highly technical hardware to use applications as complex computing operations are run within applications as complex computing operations are run within the cloud. the cloud.

Page 12: CloudTango: Implementing and managing Cloud computing solutions

Why do you need Cloud Applications ?Why do you need Cloud Applications ?

• Businesses can become more productive, efficient and serve their customers better by managing their business processes in the Cloud. • Application (app) Marketplaces like the Apple AppStore make it easy to find, try and buy the application that best suits your needs. • This model has been extended to the business world and Salesforce app exchange has thousands of easily downloadable professional application and office tools. However, with every passing month there are more and more app marketplaces on a multitude of platforms.

Page 13: CloudTango: Implementing and managing Cloud computing solutions

How do you decide which marketplace has the right tools for you?How do you decide which marketplace has the right tools for you?

• App marketplaces are typically built by a leading brand with access to millions of customers and more importantly around business data and processes that is core to most businesses. • Identifying what business data of yours will be touched upon by these applications is as important as picking the right marketplace. • The SalesForce app exchange is designed to leverage customer and marketing data stored in the original SalesForce application. SalesForce can be used to design surveys, run email marketing campaigns, and manage leads and customers. By adding third party apps through the app exchange, you can integrate with networks like Facebook, Twitter, and LinkedIn.

Page 14: CloudTango: Implementing and managing Cloud computing solutions

What we can do for you !What we can do for you !

● As Salesforce consultants: We provide services on-demand with As Salesforce consultants: We provide services on-demand with salesforce.com standard products integration (sales cloud, service cloud, salesforce.com standard products integration (sales cloud, service cloud, force.com sites and ecommerce), education and training, system force.com sites and ecommerce), education and training, system administration, data services and client support.administration, data services and client support.

● Independent software vendors: We are software-as-a-service providers with a Independent software vendors: We are software-as-a-service providers with a full range of custom cloud development services built on Force.com.full range of custom cloud development services built on Force.com.

● Mobile solutions: All our solutions are compatible with Mobile Devices. Mobile solutions: All our solutions are compatible with Mobile Devices. CloudTango Business Apps are supported on BlackBerry, iPhone, Android, CloudTango Business Apps are supported on BlackBerry, iPhone, Android, Windows Mobile, and other popular mobile devices. Windows Mobile, and other popular mobile devices.

ContactsContacts

☞ Mr Johan Lemarchand [email protected] Johan Lemarchand [email protected]

☞ Mr Reza Emami [email protected] Reza Emami [email protected]