Cloud-Based Voice Services Information Technology Services.

Cloud-Based Voice Services

Information Technology Services

• Today’s telephone system:– Located on campus– System has reached end of life– Ongoing support and maintenance costs continue to

increase

• New telephone system:– Traditional enterprise voice feature set– Collaborate with Higher-Ed institutions to reduce

costs and be a leader in advanced unified communication

Internet2 NET+ SIP Program

• Internet2 is a not-for-profit organization comprised of 220 U.S. universities, more than 65 national research and education network partners, and other state and government agencies.

• NET+ Services are designed to provide cost-effective solutions tailored to the unique needs of educational communities.

Why Internet2 NET+ SIP Program?

• Fully-featured hosted PBX using standard SIP and I2 network• System, geographic, and network (BOREAS) redundancy• Operating expense model – lower capital outlay• Low/no risk of ownership – avoid obsolescence, flexible service

levels, upgrades/support• Mobile convergence, user portal• Internet2 community synergies, design, support, and pricing• Local survivability

ISU Readiness

• Gigabit Ethernet to every jack, including Power over Ethernet

• UPS added to each closet with 2 hours run time• Aastra phone to Ethernet jack, user computer to

switch port on Aastra phone

Standardize Telephone Equipment

• Current sets:– Single line analog

– Multi line digital

– Avaya IP

• I2 Aastra Voice– Aastra 6737i IP set

Standardize Telephone Equipment

• Current sets:– Some Multi line digital

• I2 Aastra Voice– Aastra 6739i IP set

Other changes?

• Today: – Analog lines including

Cordless, Fax, Hotline, Alarm, Elevator , Public, Emergency

– Polycom Speakerphones

– Lync

• New I2 Voice:– Stay analog service

– Polycom IP 6000 Speakerphones

– Existing services remains. Users can choose Lync or Aastra telephone service.

New Features

• Voice Portal – gives user ability to control voice mail options, call forwarding, record greetings, change passcodes

• Clearspan Anywhere – make and receive calls from any device, at any location, with only one phone number, one voice mail

• Every phone set will display caller line ID• Meet-Me conferencing

Rates• Aastra 6737i $17.00• Aastra 6739i $20.00• Expansion Module M675 $3.00

 • Analog service ( no set) $18.00• Virtual Number (admin basic) $10.00

 • Analog Cordless Phones $22.00

 • IP 6000 Polycom Speaker $29.00

Project Schedule• May 1st

• Phase 1 Contractors will start deploying new telephones on desks. Outbound calls will continue to function on both sets. Prior to each Wednesday night cut, inbound calls will remain on existing Avaya set.

• May 8th • Phase 1 telephone numbers port over to Level 3 after hours. Aastra telephones work next business

day. Avaya phones stop working and will be picked up and removed.

• May 9th • The 2nd Phase of telephones will be deployed to desks by contractors.

• May 15th

• Phase 2 telephone numbers port over to Level 3 after hours. Aastra telephones work next business day. Avaya phones stop working and will be picked up and removed.

This will continue each week until the process is completed by July 1. Old phones need to be kept on the desk until we can remove them.

May-13

Monday Tuesday Wednesday Thursday Friday

MackayDurham Atanasoff SnedecorJacobson Coover Bessey

HubMorrill

Design Sweeney Catt Marston PearsonHorticulture Library Town Nuc Engr Beardshear Day 1Lebaron HNSB Snedecor Hoover

Palmer Student Services

Mem Union Black Student Health Howe LagomarcinoParking Ramp Carver Lab of Mech Physics DavidsonBeardshear Day 2 State Gym Music Insectary

BeyerBRL

Molecular Biology Gilman Hach Science I Heady/EastCarver Co-Lab Zaffarano Genetics Science II ASB Controllers OfficePoultry Lab Metals Annex Communications Office and LabAd Mach Sys Lab Armory CampanilleInd Ed IIDOE & PrintingDOE ShopDOE Whse

5/27Kildee National Swine Gerdin HamiltonRoss Soil Tilth Seed Science Food Science

MEMORIAL DAY Farm House Land Arch Gen ServHonors Pl Path GreenhousePower PlantCrop Genome SlossAgron Greenhouse Horse BarnFire Training Rum NutritionExt IT USDA GreenhouseMeat Lab Transportation

5/1 5/2 5/3

5/6 5/7 5/8 5/9 5/10

5/13 5/14 5/15 5/16 /17

5/245/235/225/215/20

5/28 5/29 5/30 5/31

Jun-13

Monday Tuesday Wednesday Thursday Friday

Lied Maple Scheman Chiller AgronomyBirch-Welch-Roberts Willow Hilton ASB EH&SBarton Lyon -Freeman Larch Reiman Gardens Library Storage LIDIFOak-Elm MWL Commons Olsen 4HOak Elm Addition Forker BergstromLinden Stadium AlumniHixson Stephens/FisherBuchanan Info Booth

Knoll

VM Plt Lloyd Teaching Hosp Advancement Ctr KS DiningVet Med VM Field Serv Curtiss Enrollment Ctr Plant Intro 3 bldg

VM Childcare WW CommonsVMRI bldgs Wallaceplusflowout from 06/10 Wilson

Sports Complex

Res Park 1 Res Park 2 Res Park 7 SUV Laundry Applied Science 1Res Park 3 CPMI Schilletter Applied Science 2Res Park 4 RP node SUV Node Applied Science 3Res Park 6 Dairy Farm UV Maint

Surplus UV DaycareSukup SUV Comm CtrSouthgate Spangler

Golf Clubhouse

Friley Helser Metals Dev TASFEaton Frederickson Ct Wilhelm SpeddingMartin Biocentury FarmUDCC Ag Farm

6/3 6/4 6/5 6/6 6/7

6/10 6/11 6/12 6/13 6/14

6/17 6/18 6/19 6/20 6/21

6/28

6/26

6/256/24 6/276/26

Coordinator Roles• Be the single point of contact• Facilitate access to rooms• Communicate information with users• Work with ITS to validate user information

Training and Support

• Solution Center 294-4000• Netcom Support Team 294-8565• http://www.it.iastate.edu

– http://intecom.aastraintecom.com/internet2-training/getting-started.php

Questions?

http://intecom.aastraintecom.com/internet2-training/getting-started.php