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Cisco’s Organization Culture
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Page 1: Cisco’s Organization Culture

Cisco’s Organization Culture

Page 2: Cisco’s Organization Culture

Presenters

Amritha Inderpreet Komal

ApratimBindiMayur

Page 3: Cisco’s Organization Culture

Cisco Overview

Founded in Dec, 1984

“Best 100 Places to Work for 8 Consecutive Years”

Worldwide leader in networking for the Internet

Internet Protocol-based (IP) networking solutions are the foundation of networks

Page 4: Cisco’s Organization Culture

Evolution of Organization Culture

Page 5: Cisco’s Organization Culture

Evolution of Cisco Culture

Entry “John T. Chambers”

Page 6: Cisco’s Organization Culture

Changed the Leadership Style

Changed Incentives

Changed Structure

Changed the work culture

Used Social Media Tools

John Chambers - 5-pillar collaboration approach

Page 7: Cisco’s Organization Culture

And………….LIVING @ Work!

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Cisco’s Organizational Culture

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Cisco’s Culture

Employee involvement

High Level of Trust

Decision Making Team

Employee Empowerment

Absence of Micromanagement

Authority, Responsibility and the Accountability Cisco culture badge

Page 10: Cisco’s Organization Culture

Cisco’s Culture

‘Work/Life’

Flexible schedules and paid time-off

Frugal Spending

Perks and Incentives

Fun loving environment

Recreational activities

Page 11: Cisco’s Organization Culture

Employee Resource Groups

Connected Women (CW)

Cisco Gay, Lesbian, Bisexual, Transgender, and Advocates Network (GLBT&A)

Cisco Black Employee Network (CBEN)

Cisco Disabilities Awareness Network (CDAN)

Middle East Diversity and Inclusion (MEDI)

Indians Connecting People(ICON)

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Cisco’s Culture Does Affect the Bottom Line

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Cisco’s quick recovery

1999 2000 2002 2003 2004

2,0232,668

-1,014

1,893

3,578

4,401

2001

Net Income (in USD millions) Recorded losses in 2001 during the dot com bubble burst

Bounced back with net profits in 2002

Industry observers attributed this comeback to the organization culture

Page 14: Cisco’s Organization Culture

Proof in the Performance

SPICE

“We strive to be a best in class resource for Cisco's investors and analysts and to be strategic partners for management.”

‘WORSHIP OF CUSTOMERS’

Fiscal year 2011, Cisco employed a total of 41,163 people worldwide

Within 15 years Cisco bought 14 companies at investment of $5.5 billion

Social investment strategy

Page 15: Cisco’s Organization Culture

Drivers of Cisco’s Culture

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Customer’s First

Customer comes first

Customer feedback

Customer satisfaction

Identifying problem area

Customer Loyalty

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Top management support

Focus on growth

Regular support with executive and personnel through Intranet

Birthday breakfast, new hire session with Chambers

Transparent communication

Set examples

Page 18: Cisco’s Organization Culture

Use of Technology

HR transactions done online

Provided line managers with online tools

More than 40,000 pages on web for internal use

Concept of telecommuting

Internet TV enabled observe children at Cisco campus

Page 19: Cisco’s Organization Culture

Recruitment @ Cisco

Find candidates Frugal Not obsessed with status Future - enthusiasts of the internet

Passive applicants

Websites like and

“friends@Cisco”

Art fairs and annual events

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Acquisitions and Partnerships

Competencies through acquisitions

R&D investment of $3 billion to be a Leader in Technology Innovation

Strategic alliances

Cisco Leadership Series – instructors from global business schools

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Cisco’s Current Scenario

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Current Challenges

Market Saturation - Share price fell from $70 to $17

Innovative technology – Cisco unable to cope up

Weak operational control and slow in making decisions

Unsuccessful ventures

Page 23: Cisco’s Organization Culture

Our Key Takeaways

Organizational work culture should evolve as per external factors

Work culture and policies doesn’t work at every phase

Market position of the company affects the work culture to some extent

Page 24: Cisco’s Organization Culture

Questions???