ChatBotHero Quick Start Guide · W hy Chatbots? Chatbots save your business time and money because they can r espond to UNLIMITED pr ospects and customer s simultaneousl y. it's like

ChatBotHero Quick Start Guide

Table Of Contents

Introduction 2

Registering on the Chat Bot Studio 7

Setting up a Project (chatbot) 7

The Dashboard 8

Settings tab 9

The Recipients Tab 11

The Recipient Variables Tab 12

The Responds Tab 13

Mass Messaging 16

Subscription Channels 17

Building Your Chatbot in 4 steps 18

TIPS: Before you start... 18

Step 1: Greeting text 18

Step 2: Create Responds 19

Step 3: Create Flows 20

Step 4: Test & Implement Your Chatbot 21

Final Words 23

ChatBotHero.com

http://chatbothero.com/


Introduction

Welcome to ChatBotHero - the ultimate ChatBot builder! WithChatBotHero anyone can build sophisticated, highly intelligentchatbots with zero coding.

Imagine this...

A visitor - perhaps a potential customer - comes to yourwebsite or facebook page at 3 AM in the morning your time,and has a question. You, on the other hand, are fast asleep ortraveling or in a meeting & cannot respond. ChatBotHero chatswith your potential customer like a real person and provides allthe information. It even adds the person to a list and saves itfor you. It will also schedule and send personalised messagesto your customers or prospects later!

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ChatBotHero has been designed to work with FacebookMessenger and can be used on your Facebook page AND onyour website! In fact, it will work on ANY web page to engage,interact, help and respond directly to your fans/new visitors &generate unlimited leads & sales for you on COMPLETEAUTOPILOT.

ChatBotHero enables businesses to invite customers toengage with them WITHOUT downloading an app or sending anSMS. It's quick, it's easy and it comes with huge advantageslike collecting data and automating your entire sales andmarketing funnels as well as taking care of your customerservice.

Why Chatbots?

Chatbots save your business time and money because theycan respond to UNLIMITED prospects and customerssimultaneously. it's like having a complete army of agentsworking for you 24/7 - they never sleep, never take a day offsick, never ask for a pay rise. They don't need space in youroffice, they don't need employment contracts, medicalbenefits... oh and they do whatever you ask them to doWITHOUT question and they NEVER make mistakes!

With Chatbot technology small businesses - even sole traders -can compete with large corporations when it comes to onlinesales and marketing and customer support.

What do consumers think about Chatbots? In a word, theyLOVE them. Just take a look at these stats...

57% of UK consumers know what a chatbot is. (ubisend, 2017)

27% of consumers worldwide are very interested in artificialintelligence based tools. (HubSpot, 2017)ChatBotHero.com



48% of consumers would rather connect with a company vialive chat than any other mean of contact. (HubSpot, 2017)

35% of consumers want to see more companies usingchatbots. (ubisend, 2017)

57% of consumers are interested in chatbots for theirinstantaneity. (HubSpot, 2017)

40% of consumers do not care whether a chatbot or a realhuman helps them, as long as they are getting the help theyneed. (HubSpot, 2017)

55% of consumers are interested in interacting with abusiness using messaging apps to solve a problem. (HubSpot,2017)

21% of consumers see chatbots as the easiest way to contacta business. (ubisend, 2017)

95% of consumers believe 'customer service' is going to be themajor beneficiary of chatbots (Mindbrowser, 2017)

15% of consumers have communicated with a business via achatbot in the last 12 months. (Drift, 2018)

48% of consumers prefer a chatbot that solves issues over achatbot that has personality. (Business Insider, 2017)

16% of US adults own a smart speaker like Amazon Alexa.(Edison, 2018)

15% of US consumers believe nothing could stop them fromusing a chatbot. (Convince and convert, 2018)

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And what kind of businesses are using chatbots and what dothey think of them? Again, let's take a look at some of thelatest stats ...

47% of consumers would buy items from a chatbot. (HubSpot,2017)

26-36 year olds are willing to spend up to £481.15 with abusiness via a chatbot interaction. (ubisend, 2017)

37% of consumers would rather buy items via a company'sFacebook page than their website. (HubSpot, 2017)

Chatbots are expected to save banks between $0.50 and $0.70per interaction. (Foye, 2017)

45.8% of consumers would rather communicate with abusiness through a messaging app than email. (ubisend, 2016)

Chatbots could save businesses up to £6 billion per year crossindustries. (Juniper Research, 2017)

34% of executives say the time they freed up using chatbotsallows them to focus on deep thinking and creating. (PwC,2017)

27% of US adults would buy basic items through a chatbot.(Drift, 2018)

13% of US adults would buy expensive items through achatbot. (Drift, 2018)

28% of top-performing companies use AI for marketing (Adobe,2018)

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Excited? You should be! And with ChatBotHero, you can createan intelligent chatbot with ZERO coding skills. This manual willguide you through the entire process.

Finally, thank you for choosing ChatBotHero. I wish you greatsuccess with your business. If you need any help, we have asupport desk ready to help which can be accessed from withinthe members' area.

Enjoy the journey!

Adam Jackson

Founder - ChatBotHero

ChatBotHero.com



Registering on the Chat Bot Studio

When registering, make sure to use the SAME name and emailas are registered in the members’ area.

Setting up a Project (chatbot)Creating a chatbot is simple if you follow the steps outlinedbelow. However, please note that you’ll find it easier if youknow how you want the conversations to flow. Imagine you areinstructing a call center to answer customer calls. You wantthe operators to follow a script to make sure they work asefficiently as possible and that your prospects and clients getthe answers they need as quickly and easily as possible.

With that in mind, I would recommend that you create mindmap to organise how the conversations will flow. There aretools available on the internet which have free options whichwill work perfectly well for our needs including:

Bubbl.us or Mindmup.com

ChatBotHero.com

http://bubbl.us/

http://mindmup.com/



The Dashboard

The dashboard has been kept simple and can be easilynavigated via the various tabs.

ChatBotHero.com



Settings tabThe settings contains the chatbot’s title and timezone:

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You’ll also find the ‘thread settings’:

The thread settings control:

> Greeting text - the greeting a user sees BEFORE they startinteracting with the chatbot. E.g. Click ‘Get Started’ to startchatting. > First response - this is the response the chatbot gives whenthe user clicks ‘Get Started’ and > Persistent menu - this is the menu that shows when thethree line icon is pressed under the message box. Thepersistent menu is there to enable users to quickly navigate tokey points. e.g. if a person wants to quickly access ashop/store, you could create a 'Shop' link to your e-commercestore in the persistent menu response.

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The Recipients Tab

The recipients tab shows all of the people that have interactedwith your chatbot and their gender and time of interaction.

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The Recipient Variables Tab

The recipients’ variables tab shows the variables you can useto personalise your chats. e.g. if a chat user’s first name isJohn, by using “Hi {$first-name}. How can we help you today?”,the chatbot will reply ‘Hi John. How can I help you today?’

Variable included by default are: First name = {$first-name} Last name = {$last-name} Gender = {$gender} Locale = {$locale}

Timezone = {$timezone}

TIP: You may add as many recipient variables as you need (e.g.email, age, date of birth) and these can be saved during aconversation simply by asking a person for the information andusing the ‘save user input’ response type. This will be coveredlater in this manual.

ChatBotHero.com



The Responds Tab

The Responds tab is where you’ll create responses that youwant your chatbot to give to people. When creating responds,think of the words or phrases that a user will make to triggerthese responses and use those as the title of each response soyou can easily identify what each respond relates to from thetitle.

E.g. a respond to a person saying ‘thanks’ in the conversationmight be called ‘thanks’ and you could respond with ‘You’rewelcome, {$first-name}’

So, to respond with a user’s first name - ‘Hi John’ you woulduse Hi {$first-name}

Note that when creating a respond, there are TWO differentresponse categories: General and Persistent.

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A general respond is a response in a conversation and aPersistent respond is designed solely for use in the chatbot‘persistent menu’. The persistent menu is accessed via thethree line icon at the bottom of the chatbot in Facebook and isdesigned to enable users to access links quickly:

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There are 14 different types of general responds you canchoose from:

Audio Button Carousel Send File Image Quick reply Text Video Callback (advanced users only) Show RSS Feed Save user input (this saves a user’s answer to be stored asa variable - e.g. if you ask a user what their favourite colouris, the chatbot can store that information and refer to itlater in the conversation). Send ping (advanced users only) Add/Remove user from subscription channel Enable/disable chat (this is used to put a user through tostop the chatbot responding and allow a live operator torespond). ChatBotHero.com



Mass Messaging

Mass messaging is a premium feature that enables you tosend/schedule messages to people who have interacted withyour chatbot. Think of this as a way to broadcast messages asyou would send out emails only Mass messages get 99% openrates because they instantly ping on user’s phones and who doyou know that doesn’t read messages received on Facebook?This is why Mass Messaging is by far the best way tocommunicate with your users. It’s even better than PushNotifications on apps because app users can turn offnotifications on their apps but very few people turn offnotifications from Facebook!

ChatBotHero.com



Subscription Channels

The subscription channels tab is where you can set up lists orgroups to which you can subscribe users. E.g. you cansubscribe people who buy a product to a buyers’ channel orpeople who live in London to a London channel. Thesubscription process is done in the conversation and is notseen by the users. It can happen automatically in thebackground as soon as they answer a question or complete anaction. This allows you to send mass messages targeted to achannel rather than to everyone.

TIP: You can use this feature as you would an emailautoresponder and get 10x better conversions. However,please note that Facebook does NOT permit you to sendpromotional messages more than 24 hours after the userinteracted with your chatbot. Therefore, if you send a messageafter that time, it must engage the user with news or aquestion/survey or ask non-promotional questions and thenonce the person has responded, you can then guide them laterin the conversation to the promotion.

ChatBotHero.com



Building Your Chatbot in 4 steps

TIPS: Before you start... Remember BEFORE you start to plan your chatbot like afunnel. DO NOT to ask open-ended questions. Every questionshould invite a specific reply. Use buttons as responses to guide users. Use emojis when appropriate. You can get emojis fromhttps://emojipedia.org/ You can configure the bot to respond to emojis too! Use images and gifs to improve engagement.

Step 1: Greeting textGo to 'Thread settings' and insert the Greeting text. This is themessage users will see BEFORE they interact with thechatbot. E.g. Welcome to XYZ. we’re here to help. Click ‘GetStarted’ to chat now.

ChatBotHero.com

https://emojipedia.org/



Step 2: Create RespondsGo to the ‘responds’ tab and

(i) create a default response (this will be seen whenever aperson types something that the bot has not been configuredto respond to). And

(ii) create responses to be used in the conversation.

TIP: Create subscription channels and use the ‘Add/Removeuser from subscription channel’ response in your responds.

ChatBotHero.com



Step 3: Create FlowsGo to the ‘dashboard tab and click the ‘flows’ link.

Create flows. These are words or phrases that trigger specificresponses.

Remember to set a flow to your ‘default’ response.

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Step 4: Test & Implement Your ChatbotConnect your chatbot to a demo Facebook Page to test.

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Set the button on the Facebook page to ‘message’, right clickthe message button and select ‘test button’ as shown in theimage below. You will then be able to test the chatbot fromyour own Facebook account.

Once you’re happy that it is working well. Disconnect thechatbot from the Facebook page and reconnect it to theFacebook page you created it for.

ChatBotHero.com



Final WordsThis guide has been designed to enable you to get yourchatbot up and running. As you can appreciate, creating achatbot with ChatBotHero is very simple and easy to do.However, we have only touched to surface of ChatBotHero'scapabilities here.

There are so many very cool things you can do with yourchatbot including: taking appointments selling products answering customer services enquiries qualifying prospects upselling products & services giving sales & marketing presentations subscribing people to your email lists WITHOUT optin forms broadcasting e-newsletters running surveys collecting feedback stopping negative reviews being posted on the public reviewsites boosting positive online reviews on the public review sites and much, much more.

To find out more about available advanced features and tokeep updated with the latest tips and tricks in chatbottechnology, make sure you’re subscribed to our e-newsletter.

To subscribe, just head over to:https://www.messenger.com/t/chatbothero

Click ‘Get Started’ and ask to 'subscribe to the newsletter'. ChatBotHero.com

https://www.messenger.com/t/chatbothero


ChatBotHero Quick Start Guide · W hy Chatbots? Chatbots save your business time and money because they can r espond to UNLIMITED pr ospects and customer s simultaneousl y. it's like

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