This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
SECRETARY Must have exp. with comp., wd.proc. Pos. req. good grammar and mathskills. H.S. grad. 1 yr. exp. gen. office dutiesnec. Apply by fax to Merita Brown, 555-1386.
Part C Read the help-wanted ad below. List five things you would need toqualify for this job.
Part D Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.
oooooooooooooooo 1) Whether you think you will like a job is not important in trying to find a job that suits you.
oooooooooooooooo 2) If you cannot afford to pay a fee, a city or state job placement office may be available tohelp you find a job at no cost.
oooooooooooooooo 3) The United States government has an Office of Personnel Management that will helpyou find a job.
oooooooooooooooo 4) Job counselors often ask many personal questions that they don’t have to ask.
oooooooooooooooo 5) You usually have to take a test to get a job with the federal government.
Part D Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.
oooooooooooooooo 1) Whether you think you will like a job is important in trying to find a job that suits you.
oooooooooooooooo 2) All job placement offices charge a fee for their services.
oooooooooooooooo 3) The Office of Career Information is an office run by the United States government thatcan help you find a job.
oooooooooooooooo 4) Job counselors may ask you some personal questions that are necessary to match youto the right job.
oooooooooooooooo 5) You do not have to take a test to get a job with the federal government.
3716 Market PlaceWinter Springs, 32725February 14,
Ms. Rachel Smith173 Erie StreetWinter Springs, PA
Dear Mr. Smith:
I saw your ad in the Winter Springs Times. Iwould like to apply for the job. I have worked as asales clerk in a large department store in WinterSprings for three years. like meeting and workingwith people.
If you would like to interview me, please call.
Sincerely
Bob
Part B Below is a letter someone wrote to apply for a job. It containsmistakes and leaves out important information. List five mistakes or missing information on the lines provided.
Part B Below is a letter someone wrote to apply for a job. It containsmistakes and leaves out important information. List five mistakes or missing information on the lines provided.
I saw your ad for computer operator in the June 5edition of the Denver Times. I would like to applyfor the job. I have experience from the lastcompany where I worked.
If you would like to schedule an interview, pleasecall me.
Part A Match the terms in the first column with their explanations in thesecond column. Write the letters of your answers on the linesprovided before each term.
Terms
Part B Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.
oooooooooooooooo 1) Someone who just graduated from high school will want to list education before work experience.
oooooooooooooooo 2) The order of the items in a résumé should depend upon a person’s experience, age, and education.
oooooooooooooooo 3) Put your phone number on your résumé so you can be reached for an interview.
oooooooooooooooo 4) A person with work experience will want to list experience at the end of his or herrésumé.
oooooooooooooooo 5) A good résumé will not show employers how well you can organize information.
ooooooooo 1) personal information
ooooooooo 2) community activities
ooooooooo 3) résumé
ooooooooo 4) career objectives
ooooooooo 5) order
ooooooooo 6) extracurricular activities
ooooooooo 7) education
ooooooooo 8) references
ooooooooo 9) awards and honors
ooooooooo 10) employment experience
Explanations
a) the organizations and committees on whichyou served in your city or neighborhood
b) your name, address, and telephone numberc) where you workedd) activities outside of regular schoolworke) your career plansf) information about the person applying for a
jobg) things you have done that have been
recognized and awarded by othersh) where you went to schooli) the names and addresses of people who can
tell about how reliable you are, how well youcan do a job, etc.
Part C Read the résumé items shown below. There is an error on each line of this résumé. Look for errors in spelling, capitalization, andpunctuation. Correct the errors by circling each one and writingthe correction on each line.
1) Jane K. jonson oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
2) 1312 Marlboro street oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Part A Match the terms in the first column with their explanations in the second column. Write the letters of your answers on the linesprovided before each term.
Terms
Part B Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.
ooooooooo 1) résumé
ooooooooo 2) personal information
ooooooooo 3) career objectives
ooooooooo 4) education
ooooooooo 5) extracurricular activities
ooooooooo 6) community activities
ooooooooo 7) order
ooooooooo 8) employment experience
ooooooooo 9) references
ooooooooo 10) awards and honors
oooooooooooooooo 1) Someone with work experience should list experience last.
oooooooooooooooo 2) The order of items on a résumé depends on your age, experience, and the job forwhich you are applying.
oooooooooooooooo 3) It is not a good idea to put your phone number on your résumé.
oooooooooooooooo 4) If you are applying for a job but have no experience, your résumé should listexperience first.
oooooooooooooooo 5) A résumé gives a clearer picture of you and your qualifications.
Explanations
a) your name, address, and telephone numberb) activities outside of regular schoolworkc) your career plansd) information about the person applying for a
jobe) things you have done that have been
recognized and awarded by othersf) the way in which you arrange items in a
résumég) the names and addresses of people who can
tell about how reliable you are, how well youcan do a job, etc.
h) the organizations and committees on whichyou served in your city or neighborhood
Part C Read the résumé items shown below. There is an error on each line of this résumé. Look for errors in spelling, capitalization, andpunctuation. Correct the errors by circling each one and writingthe correction on each line.
1) Jane K Jonson ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
2) 1312 marlboro Street oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Part B Read the following statements about telephone interviews. If thestatement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) It is important to make a good impression when you call about a job.
oooooooooooooooo 2) Be prepared before you apply for a job by phone.
oooooooooooooooo 3) You should mention work experience if you have any.
oooooooooooooooo 4) Give a telephone number where you can be reached and where someone is present to take a clear message if you are not available.
oooooooooooooooo 5) It is a good idea to thank someone for interviewing you.
Part C Read the following telephone conversation. List five things theperson making the call did wrong. Write your answers on the lines provided under this conversation.
Operator: Good morning, Baker Construction Company. May I help you?
Dwayne: Let me talk to Ted.
Operator: I’m sorry sir, but there are two people here named Ted. Do you know his last name?
Dwayne: Stark.
Operator: Could I get your name please?
Dwayne: Dwayne.
Operator: Please hold while I transfer you to Mr. Stark’s secretary.
Secretary: Baker Construction, this is Donna. How can I help you?
Dwayne: I want a job.
Secretary: Mr. Stark has three jobs available. Which one would you like to apply for?
Dwayne: Construction or something. I don’t know for sure.
Secretary: You’ll need to talk to Mr. Stark then. He’s busy right now, can I have him call you?
Part B Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.
oooooooooooooooo 1) If you have work experience, you should not mention it in a telephone interview.
oooooooooooooooo 2) Never give your phone number during a telephone interview.
oooooooooooooooo 3) Making a good impression means using slang and poor grammar.
oooooooooooooooo 4) Saying “thank you” is not a good way to close a phone interview.
oooooooooooooooo 5) There is no need to prepare anything before a phone interview.
Part C Read the following telephone conversation. List five things theperson making the call did wrong. Write your answers on the linesprovided under this conversation.
Operator: Good morning. This is Midaro, Inc. May I help you?
Norma: Let me speak to Mr. Andkjsldkj.
Operator: I’m sorry. I didn’t understand the name of the person you asked for.
Norma: (Angrily) Ain’t I told you? Mr. Anderson.
Operator: Who shall I tell him is calling?
Norma: (Very annoyed) Norma Wilkens.
Operator: One moment, please.
Secretary: Mr. Anderson’s office. Ms. Wilkens, how can Mr. Anderson help you?
Norma: I want a job.
Secretary: Which job were you interested in?
Norma: I meant to write it down, but I forgetted. It had something to do with filing or something like that.
Secretary: Mr. Anderson is busy now. Could he call you back?
Part A Write the word or words from the box that completes eachsentence below.
1) When you go to a job interview, everything about you should be oooooooooooooooooooooooooooooo .
2) If you plan to wear something that cannot be washed, allow oooooooooooooooooooooooooooooo for you to get it
from the oooooooooooooooooooooooooooooo .
3) Make sure that things that need oooooooooooooooooooooooooooooo are clean.
4) Be sure to use oooooooooooooooooooooooooooooo .
5) Clean and trim your oooooooooooooooooooooooooooooo .
Part B Read the following statements about job interviews. If thestatement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) Deciding what you will wear is the last thing you should do when getting ready for an interview.
oooooooooooooooo 2) You should clean or shine your shoes before an interview.
oooooooooooooooo 3) Take a bath or shower before the interview.
oooooooooooooooo 4) You don’t have to brush your hair before the interview.
oooooooooooooooo 5) Use deodorant before the interview.
Appropriate for a Job Interview Not Appropriate for a Job Interview
Part C Below is a list of clothes, jewelry, and shoes. Some of these itemsare appropriate to wear to a job interview. Some are not. Placeeach item in the correct column below.
Part D Below are inappropriate things that someone said at an interview.Rewrite the sentences by correcting the errors you find.
Part A Write the word or words from the box that completes eachsentence below.
1) If you plan to wear something to a job interview that cannot be washed, allow oooooooooooooooooooooooooooooo
for you to get it from the oooooooooooooooooooooooooooooo .
2) Everything about you should be oooooooooooooooooooooooooooooo .
3) Clean and trim your oooooooooooooooooooooooooooooo .
4) Be sure to use oooooooooooooooooooooooooooooo .
5) Make sure that things that need oooooooooooooooooooooooooooooo are clean.
Part B Read the following statements about job interviews. If thestatement is true, write True before the number of the statement. Ifthe statement is not true, write False.
oooooooooooooooo 1) You do not need to take a bath or shower before the interview.
oooooooooooooooo 2) Brush your hair before the interview.
oooooooooooooooo 3) Use deodorant before an interview only if you think you will need it.
oooooooooooooooo 4) It is not important to polish your shoes before an interview as long as the rest of youlooks clean.
oooooooooooooooo 5) Decide what you plan to wear for the interview by at least the night before.
Part C Below is a list of clothes, jewelry, and shoes. Some of these itemsare appropriate to wear to a job interview. Some are not. Placeeach item in the correct column below.
Part D Below are inappropriate things that someone said at an interview.Rewrite the sentences by correcting the errors you find.
Appropriate for a Job Interview Not Appropriate for a Job Interview
shortsshirt and tiesix large rings
undershirt asouter wear
six gold chains
team jacketlow-heeled
pumps
bra-type topsweatersport coat
Part A Choose the word or words from the box that best completes eachsentence below. Write the correct word or words in the blanks.
1) The oooooooooooooooooooooooooooooo is filled out by everyone who works.
2) The money taken from your pay goes to the oooooooooooooooooooooooooooooo to pay part or all ofyour income tax.
3) If you are oooooooooooooooooooooooooooooo , you might have another allowance.
4) If your oooooooooooooooooooooooooooooo does not work, you may take an additional allowance.
5) How much you oooooooooooooooooooooooooooooo on a second job will determine if you can claim another allowance.
Part B Read the company rule below. Then look at the statements belowthis rule. Write True if the statement is true. Write False if thestatement is not true.
oooooooooooooooo 1) It is OK to use tobacco in certain areas at work.
oooooooooooooooo 2) You could be fired if you are caught three times using tobacco at work.
oooooooooooooooo 3) A warning is the only thing that can happen to you if you are caught smoking at work.
oooooooooooooooo 4) You are breaking a company rule when you use tobacco in your workplace.
oooooooooooooooo 5) If you are caught twice using tobacco at work, you will be fined.
The use of tobacco is not permitted anywhere on these premises. Anyemployee breaking this rule will be warned for the first offense, fined aday’s pay for the second offense, and terminated for a third offense.
Part C Below is a floor plan of a business. Study this floor plan, thenanswer the questions below.
1) What is between Workstation 1 and the Copying Room?
Part D Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) Almost every company has some kind of employee evaluation.
oooooooooooooooo 2) Your attitude will not be considered on an evaluation.
oooooooooooooooo 3) The immediate supervisor often does the evaluation.
oooooooooooooooo 4) Knowing your job well can help you get a good evaluation.
oooooooooooooooo 5) Being late to work will not affect your evaluation.
Part A Choose the word or words from the box that best completes eachsentence below. Write the correct word or words in the blanks.
1) If you are oooooooooooooooooooooooooooooo , you might have another allowance.
2) If your oooooooooooooooooooooooooooooo does not work, you may take an additional allowance.
3) How much you oooooooooooooooooooooooooooooo on a second job will determine if you can claim another allowance.
4) The oooooooooooooooooooooooooooooo is filled out by everyone who works.
5) The money taken from your pay goes to the oooooooooooooooooooooooooooooo to pay part or all ofyour income tax.
Part B Read the company rule below. Then look at the statements belowthis rule. Write True if the statement is true. Write False if thestatement is not true.
oooooooooooooooo 1) It is not OK to use tobacco at work.
oooooooooooooooo 2) You could be fired if you are caught two times using tobacco at work.
oooooooooooooooo 3) If you are caught smoking at work, you will be warned for the first offense.
oooooooooooooooo 4) You are not breaking a company rule when you use tobacco in your workplace.
oooooooooooooooo 5) If you are caught three times using tobacco at work, you will be fined.
married
W-4 form
spouse
Internal Revenue
Service
earn
The use of tobacco is not permitted anywhere on these premises. Anyemployee breaking this rule will be warned for the first offense, fined aday’s pay for the second offense, and terminated for a third offense.
Part D Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) Knowing your job well can help you get a good evaluation.
oooooooooooooooo 2) Being late to work will not affect your evaluation.
oooooooooooooooo 3) Almost every company has some kind of employee evaluation.
oooooooooooooooo 4) Your attitude will not be considered on an evaluation.
oooooooooooooooo 5) The immediate supervisor often does the evaluation.
Elevator
Workstation 1
Workstation 2
CopyingRoom
Women’s Lavatory
Wor
ksta
tion
3
Meeting Room
Man
ager
’sO
ffice Supply
RoomMen’s
Lavatory
Receptionist
Part A Shown below is a time card. Fill in each blank of the time cardwith your own information as if you started work last Monday.
Part B Given below is a set of directions. Make a schedule for thesedirections using the lines below the directions.
1. Turn your computer off if you leave your desk for longer than fifteen minutes.
2. Make sure the ink ejector on your printer is off at the end of each day.
3. Dust your computer once each week.
4. Cover your computer and keyboard at the end of each day.
5. If your computer or printer need service, call 555-0294 at once.
Part C Study the work schedule below. Then decide if the statements underthe schedule are true or false. If the statement is true, write True inthe blank. If it is not true, write False.
oooooooooooooooo 1) The company staggers the time its employees arrive and leave work.
oooooooooooooooo 2) Ramon Diaz arrives earlier than anyone.
oooooooooooooooo 3) Donald Lee and Sally Kotsakis arrive at the same time.
oooooooooooooooo 4) Chin Lu Min will leave work a half an hour after Barbara Hopkins.
oooooooooooooooo 5) If the employees put in an 8 1/2 hour day, Andre Styles will leave at 5:00 P.M.
Part D Below are some oral directions you might be given on one of the first days on a job. Read these directions carefully. Then write the key words or ideas that will help you to remember these directions. Use the lines provided.
“Remember that you must turn your computer on and get into the word processing program first. Onceyou’ve done that, click your mouse onto ‘Open Existing Files.’ Type in the name of the file you want andbring it up on the screen. Make your corrections, then hit the ‘Close’ button. A notice will appear on thescreen that asks if you wish to keep the corrections you made. Click the ‘Yes’ button with your mouse. Waituntil the corrections are saved, then close your file.”
2. Cover your computer and keyboard at the end of each day.
3. Turn your computer off if you leave your desk for longer than twenty minutes.
4. Make sure the ink ejector on your printer is off at the end of each day.
5. If your computer or printer need service, call 555-0294 at once.
Part C Study the work schedule below. Then decide if the statements underthe schedule are true or false. If the statement is true, write True inthe blank. If it is not true, write False.
oooooooooooooooo 1) The company staggers the time its employees arrive and leave work.
oooooooooooooooo 2) Michael Johnson arrives earlier than anyone.
oooooooooooooooo 3) Li Wong and Kate Lacy arrive at the same time.
oooooooooooooooo 4) Ricardo Mendoza will leave work an hour after Jane Knopple.
oooooooooooooooo 5) If the employees put in an 8 1/2 hour day, Karen Hamilton will leave at 3:30 P.M.
Part D Below are some oral directions you might be given on one of the first days on a job. Read these directions carefully. Then write the key words or ideas that will help you to remember these directions. Use the lines provided.
“Every morning, as soon as you get to work, punch your time card and come to your workstation. Pull thework basket and sort the assignments into piles. One pile will be work that has to be copied; another pile willbe pages that have to be sent out on the fax machine; and a final pile will be any work about which you havequestions. Then see me about any work of which you are not sure.”
Part A Read this entry from a trade manual. Then answer the questionsbelow the entry.
1) What are these directions for? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
2) What is the name of the computer with which you would use these directions? ooooooooooooooooooooooooooooo
3) What is the Communication Center? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
4) Where should the user begin? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
5) How does the user get into Step One? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Part B Read the index below. Then read the following statements aboutthe index. If the statement is true, write True. If the statement is not true, write False.
kinds of, 49–52makers of, 53–54technology used, 55–61uses for, 62–64
oooooooooooooooo 1) The entire section on computers begins on page 55.
oooooooooooooooo 2) Kinds of computers can be found on pages 49–52.
oooooooooooooooo 3) Pages 62–64 cover technology used in computers.
oooooooooooooooo 4) If you wanted to know who makes computers, you would look on pages 53–54.
oooooooooooooooo 5) There are three major headings in this section of the index.
Chapter 9
MasteryTest A
page 1
Name Date Period
The Communication Center of the Morris Computer
The Communication Center will show the user how to use this computer and the preinstalled software. Aseries of directions gets the user through the steps of learning how to use this computer. The user shouldbegin with Step One. To do that, click on “Communication Center” and then click on Step One.
5) You need to buy a new computer. Your company will allow you to buy one for $2,000 or less. Youneed to have a printer and software. Which computers could you buy from the chart above?
Part D Match the abbreviation in the first column with the correctmeaning in the second column. Write the letter of the correctmeaning in the space next to the number of the abbreviation.
Abbreviation
ooooooooo 1) lg.
ooooooooo 2) wh.
ooooooooo 3) doz.
ooooooooo 4) st.
ooooooooo 5) med.
Chapter 9
MasteryTest A
page 2
Name Date Period
Model Basic Package Printer Included Software/Printer Included
Part A Below is an article about a new product from a trade manual.Read this article. Then answer the following questions.
1) What company makes this drill? oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
2) What size is this drill? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
3) What does the contoured rear surface do? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
4) Is the motor of this drill larger or smaller than the previous drill? ooooooooooooooooooooooooooooooooooooooooooooooo
5) Why is this drill’s handle good? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Part B Read the index below. Then read the following statements aboutthe index. If the statement is true, write True. If the statement is not true, write False.
aerobic vs. anaerobic, 70–71amount of, 72–73calorie intake and, 67–68time for, 68–69
oooooooooooooooo 1) The entire section on exercise begins on page 67.
oooooooooooooooo 2) Calorie intake and exercise can be found on pages 67–80.
oooooooooooooooo 3) Pages 70–71 deal with aerobic and anaerobic exercise.
oooooooooooooooo 4) If you wanted to find out about the amount of exercise you need, you would look on page 70.
oooooooooooooooo 5) There are six major headings in this section of the index.
Chapter 9
MasteryTest B
page 1
Name Date Period
New Drill
Laurel and Company has a new 3/80 drill that is a new idea in power tools. It has been redesigned and willdeliver comfort, performance, and versatility for years. The motor is smaller but provides as much power asconventional drills and uses less electricity. In our test, the handle provided an excellent balance for the drill,and the contoured rear surface made drilling easier and more accurate.
Part C Shown below is a graph called a pie graph because it is shaped like a pie. Answer the questions about this pie graph.
Chesterfield and Laird 2001–2002 Absentee Rate
Part D Match the abbreviation in the first column with the correctmeaning in the second column. Write the letter of the correctmeaning in the space next to the number of the abbreviation.
Abbreviation
ooooooooo 1) wh.
ooooooooo 2) st.
ooooooooo 3) med.
ooooooooo 4) lg.
ooooooooo 5) doz.
Chapter 9
MasteryTest B
page 2
Name Date Period
1) What is responsible for the most absences atChesterfield and Laird?
Part C Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) A catalog is a listing of items that are for sale.
oooooooooooooooo 2) Only employees use catalogs.
oooooooooooooooo 3) It is not necessary to put the item number in an order letter.
oooooooooooooooo 4) The billing and shipping addresses on an order letter are where you would like to have the merchandise shipped and who will be billed.
oooooooooooooooo 5) If a follow-up letter is not correct, the problem with the order still may not be fixed.
Chapter 10
MasteryTest A
page 2
Name Date Period
Item: desk chairs Reorder below 50 chairs1/29 In stock—456 chairs1/29 to Lake Store—62 chairs
Part A The Phillips Racquet Company (located at 5726 Lorraine Drive,Memphis, Tennessee 38024) bought the following items from Y. Little and Company:
4 reams of computer paper (item #880) at $10.52 each3 boxes of standard-size staples (item #9204) at $2.27 each6 boxes of 8 1/2 3 110 file folders (item #1265) at $23.57 each
The sales tax for these items will be $14.27. Write a sales slip for this sale.Use the form given below.
Chapter 10
MasteryTest B
page 1
Name Date Period
Y. Little and Company14 South StreetMemphis, Tennessee 38101
Date: oooooooooooooooooooooo
Sold to: oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Part C Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.
oooooooooooooooo 1) A catalog is used to keep inventory.
oooooooooooooooo 2) Customers can use a catalog to order merchandise.
oooooooooooooooo 3) An order letter should include the shipping address and the item number, butnothing else.
oooooooooooooooo 4) An order letter should have all of the correct information so that there will be nomistakes with the order.
oooooooooooooooo 5) It is not necessary for a follow-up letter to be perfect.
Chapter 10
MasteryTest B
page 2
Name Date Period
Item: cellophane tape Reorder below 50 dz. boxes8/29 In stock—2,162 boxes8/29 to Opera Store—425 boxes
Remainder—1,737 boxesto Fine St. Store—345 boxesRemainder—1,392 boxes
8/30 to Plaza Store—592 boxesRemainder—800 boxesto Main Store—525 boxesRemainder—275 boxes
Part B Read the following telephone call. Then use the space below it to write the message that you would give to Mr. Neally.
You: Jupiter Toy Company. Leslie Ryan speaking.Ms. Kawashi: Ms. Ryan, this is Mae Kawashi. I’d like to speak to Ken Neally, please.You: I’m sorry Ms. Kawashi, but Mr. Neally is calling on a client. May I
take a message?Ms. Kawashi: Yes. It is urgent that I speak with him by three o’clock this
afternoon. Please ask him to call me before that time at 555-3938.
Part D Read the following discussion that took place at a meeting. Write the notes you would take from that discussion in order to write minutes. Write your notes on the lines provided after the discussion.
Ms. Hernandez: Our customers have been complaining that some oftheir orders have been late. The shipping departmenttold me that there are too many orders coming in latelyand not enough workers to ship them.
Mr. Willis: How about hiring some more workers?Ms. Thompson: I don’t think that would work. This is our busiest time of
year. If we could just get through these next few months,workloads will go back to normal.
Ms. Hernandez: I suggest we use workers from a temporary agency. Thatway we can meet the temporary workload and not haveto hire new staff.
Mr. Willis: That sounds good. I second that motion.Ms. Thompson: As long as we can find a dependable agency, I’m in favor.Ms. Hernandez: Good. I will have the personnel department look into it
Part E On another sheet of paper, write the body of a letter to a customer.The customer wants to know how much your company has testedproduct number 220, a flashlight. This product has been tested forwater resistance, safety, and durability. The flashlight has a fiveyear guarantee.
Part B Read the following telephone call. Then use the space below it to write the message that you would give to Mrs. Moreno.
You: Kelly Insurance Company, may I help you?Mr. Simmons: Hello, this is Ted Simmons. Can I speak to Mrs. Moreno?You: I’m sorry Mr. Simmons, Mrs. Moreno is on the phone. Can I take
a message for her?Mr. Simmons: Yes. I would like to speak to her by the end of the day about a
meeting tomorrow. Please have her call me—it’s very urgent. My number is 555-2212.
Part D Read the following discussion that took place at a meeting. Write the notes you would take from that discussion in order to write minutes. Write your notes on the lines provided after the discussion.
Ms. Rogers: I think we need to change the hours that this store stays open.Mr. Glen: Why would you say that? We’ve had the same hours for
twenty years.Ms. Rogers: We do almost no business from nine in the morning until
ten in the morning; however, on Thursday, Friday, andSaturday evenings we almost have to push customers out ateight o’clock, our closing time. I think we should open atten A.M. every morning and close at nine P.M. on Thursday,Friday, and Saturday nights.
Ms. Adams: We are going to have a lot of our people complaining aboutthat extra hour on those three nights.
Mr. Glen: That’s true. How can we be sure that staying open later willbe to our advantage?
Mr. Howard: Why don’t we try those hours for two or three weeks and see?Ms. Adams: That seems fair. I make a motion that we open at ten A.M.
daily and stay open until nine P.M. on Thursday, Friday, andSaturday for a period of three weeks. Then we can decide ifthere is any improvement in sales.
Part E On another sheet of paper, write the body of a letter to a customer.The customer has asked if a watch that your company makes iswaterproof. The watch, item number 220, is waterproof to onehundred feet.
Part C Read the statements below about taking a test. If the statement is true, write True before the number of the statement. If thestatement is not true, write False.
oooooooooooooooo 1) Reading a question incorrectly can cause you to get the question wrong.
oooooooooooooooo 2) Don’t ask questions in class.
oooooooooooooooo 3) Look through all of the test before starting.
oooooooooooooooo 4) If you are not sure of a question, skip it and go on.
oooooooooooooooo 5) Concentrate on the parts of the test that are worth the most points.
Part D Answer the questions below about taking a test.
1) What are three things you can do to make sure that you know the material on which you arebeing tested?
Part C Read the statements below about taking a test. If the statement is true, write True before the number of the statement. If thestatement is not true, write False.
oooooooooooooooo 1) Reading a question correctly improves your chances of getting a question right.
oooooooooooooooo 2) Asking questions in class can help you to understand things you may be tested on.
oooooooooooooooo 3) Don’t look through a test before starting.
oooooooooooooooo 4) If you are unsure of the answer to a question, always take a guess.
oooooooooooooooo 5) Concentrate on the parts of the test that are worth the least points.
Part D Answer the questions below about taking a test.
1) What are three things you should be sure to do when using a preprinted answer sheet?
Part A Read each statement below. If the statement is true, write True inthe blank. If the statement is not true, write False.
oooooooooooooooo 1) Health insurance will help you pay for such things as operations, doctor bills, orhospital visits.
oooooooooooooooo 2) If you incorrectly fill out an application for health insurance, you might not be able tocollect the insurance when you need it.
oooooooooooooooo 3) If your spouse does not have health insurance, it is possible that your spouse could getcoverage under your health insurance plan.
oooooooooooooooo 4) You do not need to fill out an application to get health insurance.
oooooooooooooooo 5) Group insurance is insurance purchased for a large group of people.
Part B Read the words listed in the box below. Choose the correct word orwords to complete each sentence. Write the word on the blank.
1) The name of the employed person who has the insurance is the ooooooooooooooooooooooooooooooooo or
ooooooooooooooooooooooooooooooooo .
2) The question, “Do you have other health insurance ooooooooooooooooooooooooooooooooo ?” means that you needto mention if you have other medical insurance.
3) The ooooooooooooooooooooooooooooooooo is the person being treated for an injury or illness.
4) The question, “Was the condition related to patient’s ooooooooooooooooooooooooooooooooo ?” is asked to find outif an illness or injury had anything to do with the person’s job.
5) Health ooooooooooooooooooooooooooooooooo can help you pay for medical bills.
Part A Read the following statements. If the statement is true, write True before the number of the statement. If the statement is nottrue, write False.
oooooooooooooooo 1) Health insurance will help pay for things such as cars, clothing, and entertainment.
oooooooooooooooo 2) Filling out an application for health insurance incorrectly is OK.
oooooooooooooooo 3) You must fill out an application to get health insurance.
oooooooooooooooo 4) If your spouse does not have health insurance, your spouse cannot be covered underyour health insurance.
oooooooooooooooo 5) Group insurance is insurance for your car.
Part B Read the words listed in the box below. Choose the correct word orwords to complete each sentence. Write the word on the blank.
1) Health ooooooooooooooooooooooooooooooooo can help you pay for medical bills.
2) The question, “Was the condition related to patient’s ooooooooooooooooooooooooooooooooo ?” is asked to find outif an illness or injury had anything to do with the person’s job.
3) The ooooooooooooooooooooooooooooooooo is the person being treated for an injury or illness.
4) The question, “Do you have other health insurance ooooooooooooooooooooooooooooooooo ?” means that you needto mention if you have other medical insurance.
5) The name of the employed person who has the insurance is the ooooooooooooooooooooooooooooooooo or
Your company has made a new kind of deskchair that should be the most comfortable chairon the market. Before the chair is produced inlarge numbers, the president wants to makesure the chair really is a good product. She hasasked you to give her a written report in twoweeks on what you learn.
Part C Rewrite items from the outline below in a logical order. Use the space provided below.
IV. RecommendationsA. Interpretation of survey dataB. Need for informationIII. Conclusions1. Customer complaintsI. IntroductionB. Irregularities in data2. Seriousness of complaintsA. PurposeB. Redesign shoesII. ExplanationA. Discontinue manufacture
Part D Fill in the blanks in the following statements.
1) A suggestion in a report about what action to take is a ooooooooooooooooooooooo .
2) A final, logical judgment made in a report is a ooooooooooooooooooooooo .
3) Be ooooooooooooooooooooooo and dress in a ooooooooooooooooooooooo way for an oral report.
4) Your oral report should ooooooooooooooooooooooo briefly what you have included in your
ooooooooooooooooooooooo report.
5) When you give an oral report, be ooooooooooooooooooooooo about what you are saying.
You work for a chain of laundries that specializein cleaning restaurant linens. Mr. Brown, a vicepresident in your company, has suggestedopening another branch in Daytona Beach,Florida. He wants to know if opening a branch in Florida is a good idea. He wants the report ina month.
Part C Rewrite items from the outline below in a logical order. Use the space provided below.
III. ConclusionsA. Interpretation of survey dataB. Need for information1. Number of complaintsI. Introduction2. Nature of complaintsIV. RecommendationsA. PurposeB. Redesign garmentB. Irregularities in dataII. ExplanationA. Discontinue manufacture
Part D Fill in the blanks in the following statements.
1) A ooooooooooooooooooooooo is a final, logical judgment made in a report.
2) A ooooooooooooooooooooooo is a suggestion in a report about what action to take.
3) Your oral report should ooooooooooooooooooooooo briefly what you have included in your
ooooooooooooooooooooooo report.
4) When you give an oral report, be ooooooooooooooooooooooo about what you are saying.
5) Be ooooooooooooooooooooooo and dress in a ooooooooooooooooooooooo way for an oral report.
5) On a business trip, you will share a room with a coworker for a day, then stay in your own room for twodays. What is the cheapest way to do this if you stay at the Summertime Inn? How much will it cost?
Part C Read the following list. Choose the items that someone couldinclude on an expense account form for a business trip. Write Yes or No next to each item.
oooooooooooooooo 1) lunch
oooooooooooooooo 2) dinner for a customer
oooooooooooooooo 3) a movie
oooooooooooooooo 4) taxi fare
oooooooooooooooo 5) a gift for a friend
oooooooooooooooo 6) parking
oooooooooooooooo 7) a new music CD
oooooooooooooooo 8) plane ticket
oooooooooooooooo 9) hotel room
oooooooooooooooo 10) new clothes
Part D Read the statements below. If the statement is true, write True. If the statement is not true, write False.
oooooooooooooooo 1) Reading professional journals will help you keep up-to-date and increase your chancesof getting ahead.
oooooooooooooooo 2) You should read any journal from any profession.
oooooooooooooooo 3) There are some journals that deal with business in general.
oooooooooooooooo 4) There are some journals that deal with specific businesses.
oooooooooooooooo 5) Just keep journals in your desk to impress people. You don’t have to read them.
5) On a business trip, you will share a room with a coworker for a day, then stay in your own room for twodays. What is the cheapest way to do this if you stay at the Plaza Luxury Hotel? How much will it cost?
Part C Read the following list. Choose the items that someone couldinclude on an expense account form for a business trip. Write Yes or No next to each item.
oooooooooooooooo 1) dinner for a customer
oooooooooooooooo 2) bus fare
oooooooooooooooo 3) rental car
oooooooooooooooo 4) a movie
oooooooooooooooo 5) a new music CD
oooooooooooooooo 6) dinner
oooooooooooooooo 7) parking
oooooooooooooooo 8) a gift for a friend
oooooooooooooooo 9) new clothes
oooooooooooooooo 10) hotel room
Part D Read the statements below. If the statement is true, write True. If the statement is not true, write False.
oooooooooooooooo 1) Reading professional journals will not help you keep up-to-date and will decrease yourchances of getting ahead.
oooooooooooooooo 2) You should read professional journals from your profession or ones about business ingeneral.
oooooooooooooooo 3) There are not journals that deal with business in general.
oooooooooooooooo 4) You should read professional journals to get ahead, not to impress people.
oooooooooooooooo 5) There are some journals that deal with specific businesses.