Change and uncertainty: the making or the breaking of corporate learning and development Clive Shepherd
Change and uncertainty: The making or the breaking of corporate learning and development
May 06, 2015
My presentation at Online Educa 08 in Berlin.
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Change and uncertainty: the making or the breaking of corporate learning and development
Clive Shepherd
100000 years ago
Learning methods are timeless
case studies
assessment
simulation
role-play
demonstration
practice
instruction
coaching
briefings
games feedback reading lectures
discussion
collaboration work experience
projectsvisits
questioning
researchreflection
networking
observation
consultation
sharing
performance support
exploration discovery
… although the emphasis can shift
case studies
assessment
simulation
role-play
demonstration
practice
instruction
coaching
briefings
games feedback reading lectures
discussion
collaboration work experience
projectsvisits
questioning
researchreflection
networking
observation
consultation
sharing
exploration discovery
performance support
Forces for change
CONNECTIVISM
Forces for change 1
“Instead of the individual having to evaluate and process every bit of
information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the
network itself.”
George Siemens, Knowing Knowledge
Forces for change 1
NEUROSCIENCE
Forces for change 1
Forces for change 1
learning styles?
neuro-linguistic
programming?Maslow’s hierarchy
of needs?
Forces for change 1
Soft skills
Guided discovery
Intuition
Creativity
Empowerment
Learner goals
Constructivism
Happy sheets
Hard skills
Instruction
Systems
Analysis
Control
Learning objectives
Behaviourism
Assessment
RATIONALISTS ROMANTICS
“Teachers do not create learning. Learners create learning. Teachers create the conditions under which learning can take place. Our schools don’t function like that, which is why somebody once joked that schools are places where kids go to watch teachers work.”
Prof. Dylan Wiliam
Forces for change 1
Forces for change 2
Gen Y: digital, social and always-on
Forces for change 2
Two ways of looking at Gen Y
“Gen Y are tolerant, optimistic, collaborative,open-minded and driven.”
suite101.com
“Gen Y are the 'diva' generation: high-maintenance, out for themselves, lacking in loyalty, thinking only of the short termand their own place in it..”
Association of Graduate Recruiters
Forces for change 2
How Gen Y want learning to be:
InteractiveStudent-centredAuthenticCollaborativeOn-demand
don’t we all?Barking Robot, 2006
Forces for change 2
But in the end, we need todo the right thing, not pamperto Gen Y or anyone else
So, new thinking and new expectations demand a shift in emphasis …
case studies
assessment
simulation
role-play
demonstration
practice
instruction
coaching
briefings
games feedback reading lectures
discussion
collaboration work experience
projectsvisits
questioning
researchreflection
networking
observation
consultation
sharing
performance support
exploration discovery
“72% of all training challenges are time-critical.”Bersin & Associates (2005)
TIME PRESSURES
Forces for change 3
Forces for change 3
Forces for change 3
TOP DOWN
BOTTOM-UP
A PYRAMID OF LEARNING INTERVENTIONS
ENVIRONMENTAL PRESSURES
Forces for change
COST PRESSURES
Forces for change
Forces for change
“Be aware that themagnitude of the financialmeltdown is almost beyondcomprehension. I can foreseetraining departments being eliminated almost entirely.”
Jay Cross(2008)
Oh yeh, try telling that to Coca Cola, Facebook, BP,
Glaxo …
Forces for change
But surely employees are
our greatest asset
Employees are not your greatest asset
They’re much more important than that!
Forces for change
Surely training should be seen as
an investment, not a cost
Fair enough, so what sort of return can you give me and
with what confidence?
• We choose methods to maximise the effectiveness of learning
• We choose media to maximise the efficiency of learning
• And the new pressures (time, environmental, budgetary) require, above all, greater efficiencies
We can’t meet these pressures just by changing methods
but luckily …
Learning media are evolving rapidly
books
podcasts/vodcasts
CDs
streaming media
tapes
web pages
DVDs
simulators
downloadable documents
chat roomsinstant
messagingemail
forums
social networks
wikis web conferencing blogs
telephoneteleconferencing SMS
workbooks
New learning media enable change
WEB 2.0 TOOLS
New learning media enable change
RAPID DEVELOPMENT TOOLS
New learning media enable change
TOOLS FOR CREATING VIRTUAL WORLDS
New learning media enable change
MOBILE DEVICES
New learning media enable change
EVER MORE ACCESSIBLE COMPUTING
New learning media enable change
LOW-PRICE, HIGH QUALITY MEDIA CREATION
New learning media enable change
3GWIDESPREAD BROADBAND AVAILABILITY
New learning media enable change
A time for action …
“When the rate of change outside exceeds the rate of change inside, the end is in sight.”
Jack Welch
… not rearranging the deckchairs
Take action this week
“Survivors must write new agendas while they still have desks to write on.”
Jay Cross (2008)
100000=32 years ago
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