Challenges facing aviation safety - An airlines’ perspective

Nicosia, May 15th, 2014

5th International Conference

Challenges facing aviation safety - An airlines’ perspective

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Improved net profits are being forecasted but still on a moderate level

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Source: IATA 2014

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The challenges of the airline industry that impact safety management

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Cost pressure in all airline departments resulting in cost saving initiatives (e.g. reducing training initiatives)

As the world commercial fleet expands to more than 39,500 airplanes over the next 20 years, the world's airlines will need to add 460,000 pilots and 650,000 maintenance technicians Fight for Talents!

The growing diversity of pilots and maintenance technicians in training will require instructors to have cross-cultural and cross-generational skills

The role of human beings in airline operations is more important than ever, since technology is developing fast and adding complexity to operational systems

Implementation and monitoring of the safety management system requires suitable qualified resources, tools and time

Safety management system goes far beyond flight safety and is required to be rolled-out through the entire organization

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The management dilemma

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Production

Protection

Management Levels

Ressources

Ressources

Ressources

Maximum Risk Mitigation Zero Failure Tolerance

Lower On-Time-Performance Not profitable operatons

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The greatest threats to improvements in airline safety

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Source: ASCEND Safety Study 2009

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Creating a positive culture within the entire organization is the only way to achieve the desired results

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Positiveculture

Flexible culturePeople can adapt

organizational processes when facing

high temporary operations or certain

kinds of danger, shifting from the conventional hierarchical mode to a

flatter mode.

Learning culture

People have the willingness and the

competence to draw conclusions from safety information systems and

the will to implement major reforms.

Informed culturePeople are knowledgeable about the human,

technical, organizational and environmental factors that determine the safety of the system as a whole.

Reporting culture

People are prepared to report

their errors and experiences

Just culturePeople are encouraged (even rewarded) for

providing essential safety-related information. However, there is a clear line that differentiates

between acceptable and unacceptable behaviour.

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Today‘s airline safety management systems are capturing the system performance to identify potential future problems

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Reactive method

The reactive method responds to the

events that already happened, such as

incidents and accidents

Proactive methodThe proactive

method looks actively for the

identification ofsafety risks

through the analysis of the organization’s

activities

Predictive methodThe predictive

method captures system performance

as it happens in real-time normal

operations to identify potential future problems

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Safety management levels from an airline operations‘ point of view

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Desirable management levels

Hazards Predictive

Highly efficient

FDADirect

observationsystem

Very efficient

Proactive

ASR

Surveys

Audits

Efficient

Reactive

Air safety

mandatory

reports

Insufficient

Reactive

Accident

and incident

reports

HighMiddle

Low

Safety management levels

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Within Lufthansa the integrated approach of Quality and Safety Management is being practiced

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QMSFODA

SMS The connection between quality and safety is obvious, although the systems are independent and can be implemented separately

safety

quality

The overall objective is to deploy a corporate wide operational risk assessment and risk monitoring system

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Conclusion

SMS is about changing a culture. It’s a business decision that requires a new mindset about approaching safety and risk. The goal is to be forward-looking in accident prevention

Human resources play a vital role in the company wide implementation of SMS. Talents will become rare in the future

Post accident and incident investigation is a reactive method and does not lead to predicting negative events

Creating a positive culture that promotes safety within the organization is a major challenge

The predictive methodology requires an operational risk management system which is constantly provides a current overview and evaluation of the operational risks

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Contact

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Lufthansa Consulting GmbHUnterschweinstiege 1460549 Frankfurt Germany

Tel.: +49 (0) 69 696 20849Fax: +49 (0) 69 696 20830

[email protected]

www.LHConsulting.com

Panagiotis PoligenisAssociate Partner