CAVR 2009 Keynote Erin Spink

• 1. Volunteer Engagement: Defining the future of the profession

2.

• Communication is not just words,

• paint on canvas, math symbols or the

• equations and models of scientists: it is

• the interrelation of human beings trying

• to escape loneliness, trying to share

• experience, trying to implant ideas .

• ~ William Marstellar

3.

• I dreamt in my life dreams that have

• stayed with me ever after, and changed my

• ideas: theyve gone through and through me,

• like wine through water, and altered

• the colour of my mind

• ~ Emily Bronte

4. The long and winding road

• Wikipedia & Lexipedia

• 4 authors ( Saul, Pollan, Postman & Putnam )

• Academic research on engagement

• Research on volunteer engagement

• Closing thoughts

5. 6.

• Air conditioning

• Dictionary

• Museum

7.

• It's not a word game.

• Words arent fashion.

• Language means something .

• • ~ John Ralston Saul

8. 9.

• In fact, this domination of management in our society has produced, I think, a profound inefficiency, ineffectiveness... In effect

• civilization has been blunted by the

• quantity of administration which lies upon it ...

• ~ John Ralston Saul

10. 11.

• There are some forty-five thousand

• items in the average American

• supermarket and more than a

• quarter of them now contain corn.

• ~Michael Pollan

12.

• She cooked with Crisco or Wesson

• oil rather than chicken or duck fat and

• used margarine rather than butter because

• shed absorbed the nutritional orthodoxy of the time, which held that these more

• up- to- date fats were better for our health.

• (Oops.)

• ~Michael Pollan

13.

• Our eating also constitutes a relationship

• with dozens of other speciesplants, animals, and fungi with which we

• have coevolved to the point where our

• fates are deeply entwined.

• ~Michael Pollan

14. 15.

• The telegraph may have made the country into one neighbourhood, but it was a peculiar one, populated by strangers who knew nothing but the most superficial facts about each other .

• ~ Neil Postman

16.

• Death is not the greatest loss in life. The greatest loss is what dies inside us while we live .

• ~Norman Cousins

17.

• " What we need to fight against is this destructive tendency to weigh only personal interest. This leads to venality, to the flattening of consciousnesses, to this infamousbehaviourwhich surrounds us ."

• ~Wilfrid Laurier, 1881

18. factoids... Every ten minutes of commuting reduces all forms of social capital by 10%Watching commercial entertainment TV is theonlyleisure activity where doing more of it is associated with lower social capital.Declining Social Capital:Trends over the last 25 yearsAttending Club Meetings58% dropFamily dinners43% drop Having friends over35% drop 19. Social capital- circa 2009 20.

• language and participation, are tied to the idea of rejecting false individualism that individualism is walking away from society as opposed to participating in societywhen in fact individualism is about participation and obligation. The more you participate the more you are an individual; that is how a humanist democracy is built .

• ~ John Ralston Saul

21. 22. Which animal? 23.

• A world community can exist only with world communication, which means something more than extensive shortwave facilities scattered about the globe. It means common understanding, a common tradition, common ideas and common ideals .

• ~ Warren Bennis

24.

• Discretionary

• Discretionary

• Discretionary

• Discretionary

25.

• Satisfaction

• Motivation

• Embeddedness

• Psychological contract

• Commitment ( affective, organizational, normative and continuance )

• Organizational justice

• Role identity

• Pro-social personality attributes

• Pride & respect

• Organizational citizenship

• Perceived organizational support

• Perceived supervisor support

• Effort

26. Theorists

• Dilys Robinson

• Robinson, D., Perryman, S., Hayday, S. (2004). The Drivers of Employee Engagement Report 408, Institute for Employment Studies, UK.

• Allan Saks

• Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.

• Brian Heger

• Heger, B. (2007). Linking the Employee Value Proposition (EVP) to Employee Engagement and Business Outcomes: Preliminary Findings from a Linkage Research Pilot Study. Organization Development Journal, 25(2), 121-132.

• Matthew Liao-Troth

• Liao-Troth, M. (2001). Attitude Differences Between Paid Workers and Volunteers. Nonprofit Management and Leadership, 11(4), 423-442.

• William Kahn

• Kahn, W.A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Review, 33, 692-724.

27. Drivers of Employee Engagement :

• trust & integrity

• nature of the job

• line of sight between individual contribution and company or team performance

• career growth opportunities

• pride about company

• the coworkers and team members

• employee development

• personal relationship with ones immediate manager

• ~Conference Board (2007)

28. Theorists

• Dilys Robinson

• Robinson, D., Perryman, S., Hayday, S. (2004). The Drivers of Employee Engagement Report 408, Institute for Employment Studies, UK.

• Allan Saks

• Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.

• Brian Heger

• Heger, B. (2007). Linking the Employee Value Proposition (EVP) to Employee Engagement and Business Outcomes: Preliminary Findings from a Linkage Research Pilot Study. Organization Development Journal, 25(2), 121-132.

• Matthew Liao-Troth

• Liao-Troth, M. (2001). Attitude Differences Between Paid Workers and Volunteers. Nonprofit Management and Leadership, 11(4), 423-442.

• William Kahn

• Kahn, W.A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work. Academy of Management Review, 33, 692-724.

29.

• Saks Model (2006)

Antecedents -Job Characteristics -Perceived Organizational Support -Perceived Supervisor Support -Rewards and Recognition -Procedural Justice -Distributive Justice Consequences -Job Satisfaction -Organizational Commitment -Intention to Quit -Organizational Citizenship Behaviours Employee Engagement Job engagement Organization engagement 30. Hypotheses & Findings

• Saks :

• Engagement a) role satisfaction

• (Job & Organization) b) organization commitment

• c) intention to quit (-ve)

• Spink :

• Engagement a) role satisfaction

• (Role & Organization) b) organization commitment

• c) intention to quit (-ve)

31.

• In other words we have to ensure that language acts as a means of communication between all communities, between citizens

• ~ John Ralston Saul

32.

• Thank you

• For any questions or comments, please contact me at the email below.